The place is very clean and the employees are great. Marshall was very patient and helpful. He made sure that most annoying process of transitioning from a different carrier was a breeze. John, the manager was really nice. Everybody that I talked to in customer care was awesome! Thank you so much for a great customer service! I will definitely recommend this place to all of my friends who want to switch to T-Mobile!

Horrible customer service. Was point blank lied to by the store manager. THIS IS EXACTLY WHY I LEFT T-MOBILE....Customer care throughtout the entire company is pathetic.

We needed new phones and were very pleased with the assistance we received from Marcus. Fast, friendly service and all the help we needed. Thanks!

The store is very clean, the staff very courteous and helpful.

Zero stars. Do not, I REPEAT, DO NOT go to this store for anything.The customer service is extremely poor, zero communication, and half the employees look stoned out of their minds. Not to mention, half of them arent even capable of doing their job. Management should be ashamed of this store whole heartedly

The WORST CUSTOMER SERVICE EVER. ABSOLUTELY NEED EMPLOYEES AT THIS LOCATION THAT ACTUALLY WANT TO SELL PHONES.. SAVE YOURSELF SOME TIME.....STAY AWAY

Wonderful store they are so helpful! I have stopped by three times over 2 years. Great customer service 👏

The gentlemen were professional, helpful, knowledgeable

A lot of extra fees and taxes paid out at end of sale that were not explained properly during the initial sale. I expected a lot of taxes but when the taxes exceed the final total of the phone there is a problem.

Dont trust this store at all. both Marcus and manager told me I would get a new phone free by switching if I mailed my old one in. I asked them both numerous times how it worked and how it would show up on my bill and Marcus told me dont worry it will show up..then when bill came for full 970 dollars Marcus said he never told me that... then manager said he couldnt remember either and I was at store 5; different times to make sure I did everything right. Then they said it was too late to return phone and I would have to buy it.. these lies cost me 700 dollars plus my old phone to switch and now I am stuck with this call dropping company. Buyer beware.

Not a customer, but my kid was wanting to know why T-mobile has a hyphen so I had her call to ask. The staff was super patient with her, but they didnt know.

John did a great job helping me find the service that would best fit my businesses needs! The staff was polite & knowledgeable.

Easy switch from Straight talk to T mobile in five minutes! Great customer care and kind representatives! I would highly recommend this store! Even kept my number!

New phone for wife at Xmas present

First off one of the salesmen there was terrible. He gave me incorrect information when I bought my phone and then was hurrying me up to get me out the door at the end of the day when I made my purchase. He didnt even help me get all my contacts onto my new phone. Then when I was attempting to resolve an issue with my purchase, the Store Manager John told me he would look into it and call me back, but its been three days now (I have called each day to try and get him to call me back- but he has not). Terrible customer service. Dont care about you at all- only getting your money and getting you out the door.

Very helpful and knowledgeable

Helped me with my phone issues and were nice

I have been with Tmobile since November 2014. I have the Samsung Galaxy Note 4 and this has by far been the worse cellular experience I have ever had! That includes dealing with Sprint! I have gone through 2 Note 4s and several master resets in that time frame(Nov 14 to June 15 as of this posting) yet my phone still continually connects and disconnects from wifi. I am still receiving several wifi calling errors. This is a huge hindrance for me as I dont get T mobile service in my building while at work so the wifi calling perk was attractive for me as I am connected to our network via wifi anyway. Wishful thinking! T mobile supports response to these issues was to just shut my phone off every time I get an error message! Now this happens every 15 minutes mind you! I never had any issues whatsoever with my Note 2 through Verizon. I have friends and family with the Note 4 through Verizon and ATT and they dont have these issues yet support insists on telling me that its not them rather its Samsungs fault. Its easy to place blame elsewhere when there is not a rep from Samsung there to defend their position. I honestly dont care which is to blame. This is a travesty and I refuse to believe that Im the only person having these issues. I absolutely love paying over $700 for this phone and $90 per month for T mobile service only to be told I have to shut my $700 Note 4 off every 15 min and deal with it! Well, its a good thing my Note 4 looks great while Im turning it off and on again.... Way to go T mobile and Samsung! Dont waste your time. Pay a little more and stay with Verizon or ATT. Also, Tmobile does not offer video calling, smiliar to Iphones famous Facetime, without using a 3rd party app on androids for some reason! Verizon does. Iphone offers it on every service provider! Its a phone feature not a network feature. Shouldnt be a network feature T mobile.

On Friday, 28 Nov 2014, I visited the T-Mobile store on Brandt Pike in Huber Heights to inquire about upgrading our Samsung S4 to the new S5.Brandon, one of the two people working there that night, told me they were having several Black Friday specials. The first was $100.00 off on the new S5 or the Note 4. That was fine since the credit was instant at the time of purchase.The second was that they were giving away the Alcatel Pop 7 tablets if you kept your plan with T-Mobile for 24 months, the idea being that since T-Mobile no longer had contracts, they would entice you to stay by giving you a tablet. Brandon told me that we would be billed $7.00 per month each for the tablets but there would also be a $7.00 credit per month each shown on our bill. I specifically asked him if there were no other charges or catches involved cause I didnt want to pay any more on my monthly bill. He even looked up my account usage and saw that between me and my wife, we didnt even use 1/3 of the 1 GB data we were allotted per month and he assured me there would be no other charges involved except the payment of the tax and shipping on the tablets, which we paid that same night.HE LIED! I got my first bill only to find out that T-Mobile was now charging me an extra $10.00 per month per tablet for data on those two items. Why the hell would I want to pay an extra $20.00 a month for data on two tablets when were not even using 300 MB per month on our two phones? I wasnt even interested in the tablets in the first place. He plain and simple deceived me into getting these two tablets.The third was that they were offering a $75.00 rebate on the Otterbox case and the protective glass front on each phone purchased. The case was $49.95 and the shatterproof glass cover was $35.95, for a total of $85.90 plus tax. But since there was a $75.00 rebate on each, that seemed like a good deal. Note that these same two items can be purchased at the Mall at Fairfield Commons for $55.00, or $30.00 less. The rebate forms said the rebate check would be processed in 6 to 8 weeks. They didnt arrive after 8 weeks so I took my receipts and registration back to Brandon and asked for his help in getting my rebate since when I called T-Mobile customer service, they told me it was not part of their promotion and I had to go back to the local store for help. Well, its been two weeks since I gave my paperwork to Brandon. I checked with him last Friday and he said his manager Shannon (?) was looking into this but she was at a seminar all week. He said he would call me on Monday when she got back. Well here we are on Wednesday and he hasnt called and I still havent received the rebate checks.T-Mobile is about to lose a long-time customer. I just hate being lied to. These sale practices are deceptive and unethical. Its a classic case of If it sounds too good to be true, it more than likely is.

I moved to Tmo from VZW Feb of 2014. they are running the ETF paid for switching. I have 4 lines, one had an ETF associated. Here is my journey. 1, I was lied to when I first went in. They said my employer qualified for a 15% discount. They told me to go online and set it up when I got home. Tried/Denied, used chat support, they told me the store was wrong and should not have told me that. 2, the ETF, I submitted my last bill it was 16 pages. I waited 4 weeks for it to be denied, they said they did not see the ETF fee(it was the only charge on the bill) my account with VZW was 0.00 before my last bill, I made sure of it. I contacted them again, got the run around from chat support, they couldnt tell me anything but canned answers. I moved on to call in, my phone prompt did not work. I hit #3 about 1000 times... it wouldnt take it. I called another number, finally got a person, samething as chat. Every undereducated about their job/product. Very canned responses. they did tell me to pull out the important pages of my bill (2) and only submit those. I did that, then was told it would be another 8 weeks before I seen anything.. that is not acceptable to me. I took to twitter, seems like their CEO uses twitter alot. I sent things to him and their Tforce team. Well see what happends. better pricing is great but shitty sales reps in and out of the store might not be worth the price.

Great service!!! Trevor was extremely helpful, courteous and knowledgeable!!

They were very friendly and hopeful

Very kind, helpful and quick!

Sitting out front for the store to open on a Saturday and there is no one in sight. ATTENTION STORE MANAGER: hire people that show up to work on time!! Its currently 10:15 am. Hello...

Get some chairs so people have a place to sit when they are waiting for an hour!

Beware of misleading price quotes