Arrived for the recommended scheduled routine vehicle maintenance at the local new and used vehicle dealership. Was pleasantly and respectfully greeted before being escorted to the customer waiting area where there a quick briefing on what was about to transpire occurred. Once work was later completed, a bill was presented, explained, and pleasantly paid for.

10 out of 10. Great service and customer care ❤

Right when I walk in there are several people waiting at their computers to help me. They are always super helpful, welcoming and nice. The waiting room is really clean and always well stocked. When I have to work they have a little quiet area that I can talk on my cell phone and plug in my laptop if necessary. They always wash my car and to a good job washing it. I would recommend them.

Seemed fast and friendly and understanding when I came to my car just wish I didnt have to bring it in for a second time

LOVED going on line and looking for the car and price we wanted. Julie H. was right on it, asking the right questions and finding us what we wanted at a great price. Al P. came in early on a Saturday morning to accommodate us and had the car ready for us to test drive. This was one of the smoothest and time-effective car-buying experiences weve had. Thank you, Bob Maxey Ford!

I have dealt with Bob Maxey for several years and my salesperson, Brian Waldo, for about 20 years. Always a pleasure to work with both Brian and the dealership. Brian goes out of his way to ensure that he explains all new features of my vehicles and even makes arrangements to deliver the vehicle at a closer location to me with all paperwork previously filled out and ready to get on road in less than 1/2 hour!

First Class dealership in every area. Jennifer was my sales person, she is just great! Then there is service wow they knock themselves out for you Dan who is the service manager, positively makes sure your car is right and is extremely helpful as all the other techs are as well. Absolutely a GREAT dealership!Thank you for caringJames A. Higham

Bob Maxey of Howell Service Tream is just great. Competent, patient and they never give up to find the real problem. And finally the get you covered by Ford. Fair. Most important, though they are friendly and always supportive to their customer. I know my three rides are being taken care of at the highest level every time I drop one there.

As soon as I arrived for my maintenance appointment, the workers jumped on the job. Very professional, very thorough, and very friendly. The work was completed in a timely manner. I would not hesitate to come back for my next service, and will recommend the Bob Maxey service center to my friends.

My experience today with Howell Bob Maxey Service----First, online, there was a 2 week wait for an oil change-when I walked into the service writers area today, I was not greeted, even though I was the only customer there-after I left, I received a text message from them with a link in it to check on service progress, the link did not work-I later texted the service writer, which the text said you could do, and asked him if my car was done, I never got a response-when I picked my car up, I was told I could not use my Maxey dollars, because I didnt have $10 worth-Bob Maxey has a sign that says car wash with every service- when I saw that my car had not been washed, I asked about it and was told, the car wash is broken, come back some other time for a wash-I pay my bill, walk out to my car and discover that whoever parked it out front, left it in Drive not park----------I go back in to tell my service writer, he comes out and saysyour car could have rolled into the truck in front of it --offered no apology or explanation-then I get another text asking me to click a link to review my experience-that link did not work either-Judge for yourself

I had great service. Stopped in late one afternoon, because my steering seemed off. Turns out it was a broken inner tie rod. The staff was so helpful and got me back on the road that day, since we were leaving on a long trip the next day. Very grateful!

Was driving to Detroit and had a serpentine belt come off my Escape. The service department was awesome, fit me in right away, and had me up and running in less than 2 1/2 hours, even though they were having a fairly busy day. It was a great experience.

Went in to have an oil change came out with a leak. Took it back said it was fixed was still leaking. They never tighten the drain plug

I have to say. This was the best experience I have had buying a vehicle. I was referred by a friend, to Tina Socha. Tina made the process quick, efficient and pleasant. I would recommend Tina and Bob Maxey to anyone who was vehicle shopping.I have already referred 1 person that has bought a vehicle.Love my Escape!

Couldnt have bought from a better dealership. They were upfront with me and honest. They didnt play games with me like the other dealers in Livingston county. I recommend Bob Maxey to anyone and everyone. If I could give 10 stars I would. First class dealership!!!!

I came in for an oil change and they were able to get me in and out in no time! They also notified me that my antifreeze was low AFTER they topped it off. Gotta love the service and the price! Thank you Bob Maxey!

My Ford Fiesta was recalled to make the adjustment that your company felt was necessary even though I was not having any problems with it. I called to make that appointment, was asked if I needed a ride home, and I did. Your program was 15B22B. The car was taken care of and I received a call that the car was ready. A car was sent to my house so that I could come to the dealer to pick up my car. Since I am not of good health, and my granddaughter is going to receive the car, I was grateful that this recall was made. Thank you Bob Maxey for caring and your wonderful service.Phyllis Lennane

Recently bought a used Ford Escape 2010 that had a few issues that we took it back in for. They nicely fixed the brake problem, and a small tear in the sunroof screen. But after over 4 days of the car being there, still 2 things not done. Which means we have to take it back again (not convenient due to work schedules) and hope that this time maybe they will complete the work in a timely fashion. People in the service area didnt seen to know where cars were (for other guests) and didnt seem interested in helping.

IT was a very easy, pleasant experience leasing my Ford Escape from Box Maxey. MY salesperson, Will Andrews was terrific! I would recommend Maxey Ford to anyone who needs a vehicle.

I love Bob Maxey ford. I just leased my second car through them and they are so helpful. Special thanks to Tina for getting me in my new fusion, she is awesome!

The sales team is amazing and they are so kind and courteous. We have purchased two vehicles here, but the service department has really gone downhill since we have been here. They are rude and do not listen. Hopefully, it will be back on par again

I took my car in for an oil change. Service department was awesome. Friendly and very helpful. Probably one of the best dealership experiences Ive had in a long time.

Kyle and his team were diligent and honest. The overall experience was quite positive. I would definitely purchase a vehicle from them again.

So I’m looking for a new dealership closer to home and Bob Maxey was the first one I thought of when I needed service for a recall. When I walked in there were 3 or 4 guys standing there. No one said a word. Finally a guy walked up and asked me what I needed and I immediately felt like I was inconveniencing them. The guy who wrote up my service (Billy) was nice enough but even after finding out it was my first time here, no one really made it seem like they appreciated my business. I may or may not bring my car back the next time I need something. There’s always Brighton Ford. 🤷‍♀️

Ive been here several times now. I love the comfort of the waiting room. I can read the paper, watch TV, have a coffee, popcorn or plug in and surf the net. The wait time flys by. The write crew is extremely patient and helpful. Why would I go elsewhere?

Paul was very patient and went out of his way checking cars available to get me what I wanted. Handled the transaction and delivery very professionally.Will recommend Bob Maxey Ford.

Been going to Bob Maxey every since they came to Howell. As always they provide excellent service and rates. As an employee of FordMoCo, I try to evaluate my interaction with ever Ford dealership Ive been to. And over those years I have had nothing but positive experiences with Bob Maxey. Not because I am a Ford employee, but because I was a customer.

I finally got my replacement airbag!! I got it on 6-21-16 because Dan (service manager) put one aside for me and contacted me before Ford Motor Company did. As usual, I was treated in the same friendly, courteous manner that Im always treated with. Couldnt be happier!PS Ford Motor Company sent me a letter a week later informing me that the replacement airbags were in. I enjoyed telling Dan about that.

My Taurus SHO died on a backroad Wednesday morning - fuel system component failure. Car was towed into Maxey service lot by 1:00pm. They diagnosed the problem, ordered the parts, had me back on the road by Thursday afternoon. If you have a modern hi-tech vehicle, need it fixed right the first time, done quickly and at fair price, only place to go is Maxey. OUTSTANDING !

If you want a smooth low pressure sales experience you need to call Will Andrews in new vehicle sales! This was not my first purchase from this dealer. There is a reason I drove an hour to buy a new vehicle and drove past several other dealers to get to Howell.

I called on a Saturday for an oil change and was able to go in and was out within 20 minutes. Very pleased with the service department.

Excellent car buying experience. Our sales rep, Mike Peters, was the best i have ever had. Customer for life!!!

Their service department was friendly and very effecient. I was very pleased by the repairs they made to our Escape and would not hesitate to recommend Bob Maxey Service to everyone I know!

Service was excellent. Car was completed very quickly. Everyone very friendly. Will come back here again.

I made my appointment,brought my edge in for service was met with a service tech who took my edge to do the service I wanted. Then was directed to the service wrightup who did there job quickly an efficiently and directed me to the waiting area where a short time later was called to take care of the cost....This was all done quickly and efficiently....Thank You, Jim

They repaired my Mazda 3 on an insurance claim but did a really bad job. You can see the repaired area and they didnt fix the mirror that I explicitly told them was damaged. I called havent got a call back

I came in panicked about a large scratch in my truck. They brought the truck in and cleaned the area and showed me that most of what I was seeing was from the awning I drove under and most of it washed off. The scratch (in the roof) was not even through.And no charge.I am sooooo pleased with the service guys.

Excellent customer service. Did a price match on tires purchased, and made sure all my concerns were addressed. thanks

Great service department. Except I think I may have a malfunction on my computerized dashboard display. I went for a oil change two weeks ago and the Check Oil Notification keeps appearing when the car starts.

Perfect! I was taken in at my appointed time and driving in under half an hour. I love it when a plan falls together!

Bob Maxey provided the best vehicle purchasing experience that I have had. Their sales people are professional, and the facility is immaculate.

GREAT service!!! Matt and staff did a great job and handled communication with Ford Motor on a ongoing issue that is now resolved.

Nothing but good . New car dealer for me and I feel right at home. Maxey will help you with everything.

My experience with Bob Maxey of Howell has always been positive. The employees in every department are so friendly and helpful it keeps me coming back.

End result would be a 5 however the communication between the body shop and myself was little shoddy! Was not informed my car would need to be in the body shop for 2 full days nor was I offered an alternative in a timely manner! Repair of car and everything else was great!

Bob Maxey is fantastic! I had to take my ST to the body shop due to a chip sealing disaster on the road I live on, and Bob Maxey got it all cleaned up and looking like new again. Also, I just took it in the service department for some regular maintenance and they took care of me and had me back on the road in no time.

The best experience I have ever had with dealer. The people are friendly, knowledgeable, and go out their way to help the customer.

Bob Maxey has a great selection and friendly staff. Ask for Cheri Cash, she was excellent to work with!

The most important thing i would like to comment on is Dan the service manager.Outstanding gentleman to work with. And Mike Peters my sales man . I would highly recommend Bob Maxey if you are looking for a ford.

Excellent service and a wonderful sales person. I would recommend Bob Maxey to anyone looking for a vehicle.

First time in for service...first oil change, free...nice staff....finished service in a timely manner....great customer lounge

GREAT SERVICE, FAIR PRICING & DELIVERY AS YOU NEED IT. HARD TO EXPECT ANYTHING MORE. THANKS BOB MAXEY!

I was very pleased with Bob Maxeys service- for my Chevrolet HHR. I came in for a LOF- they took my car in- got it done, while I waited in their comfortable waiting room, next to the New car showroom. The car was done very timely- washed & ready for me. Thank you- all the service folks are great. I really have appreciated- the two or three times I have taken my car for the minor service that I needed.

I recently bought my Escape from Bob Maxey and was quite impressed. My dealer was Tina Socha (sp?), and she was great. There was no BSing or typical salesman behavior. She was a straight shooter with me. I have pretty crappy credit and had gotten financing from one group, but what I didnt know was that the interest rate was astronomical. Tina was actually able to get me financing at a lower interest rate and an extended warranty. Getting a hold of Tina throughout the process was really easy, and over all it was great. Thanks Bob Maxey Ford!

We were very satisfied with our service at Bob Maxey in Howell. Always professional and courteous.

I was very pleased just one thing please let us know how our repairs are going dont leave us for hours with out checking in

YOU DONE A GREAT JOB IN GETTING US INTO A 2017 EXPLORER. Lou Dollian

Tech person who did the work spilled and left oil in plastic undercover, oil leaked all over driveway, had to bring to Brighton ford to make sure there was not a leak. Second time this has happened, would not recommend service

Great service. They fixed my Taurus quickly and efficiently.

AWESOME customer service!! In the service dept., and with no appointment on a Saturday! I definitely have a NEW Ford dealer to call home!

I am happily driving a new ford escape!...,but part of the fun was the great experience i had at bob maxey!!!.....,and mostly my salesman Paul!...THANKYOU

Great service dept. pleasant staff, quick service. Thanks

Prompt service, the techs know their business and do not try to upsell you service.

Great people, friendly, knowledgeable. I recommend this Ford Dealer.

As always Maxey Service did a fantastic job. My car was done when promised and cleaner than when I brought it in.

I had a wonderful experience dealing with Paul W. Paul is a beautiful person!!!

Very great experience, I would definitly recomend!

I never had a bad experience with Bob. Maxey Service. That is why I purchase my vehiclesales at that dealership.

Always a good experience. Fast service. Friendly folks.

Great service - in and out so fast! Car was even washed! Thank you Bob Maxey Service!!!

Fast service, will continue to givebthem my business

Did what supposed to do in timely fashion.

Love my new Ford Escape!

Best service around!

Fast, excellent body work, wonderful employees.

I have nothing but praise to say of the way Maxy ford had treated me I am disappointed in the way my truck rusted around the doors Maxy has gone above and beyond to try yo help me with the problems the service dept personel are really great I highly recommend them

Very pleased, would recommend.

I have never had anything put a positive experience when at Bob Maxey!

Sync screen turned black after only one month of leasing the 2016 Escape..

Great service.

Trustworthy and efficient.

On time and the wait was reasonble

In and out in short order, as is usual at this dealership

Did over and above what was expected