STILL a Great Fence.com! (6yrs+ still going strong, North of the 49th!Wanted to give a shout out to GreatFence.com with this follow up review of our two gates we purchased & installed back in 2014. 6 yrs and counting and they are just as solid and new looking as when we first installed them. Outstanding quality (powder coated aluminum) with solid stainless hinges, and all weather handles and lock bars that can handle all weather extremes both here in Canada & the USA! A+

Buyer beware! Ordered 5/23/20 when there was a five week lead time. Saturday it will be ten weeks -- they cant even give me a shipping date but wont return money. Say its because of the pandemic but their lead time still just shows six to seven weeks. Will I ever see my gate? I know I wont see my $1000 again.

It’s a decent product, but I ordered my fence in April and 5 months later I’m still waiting for them to send all the pieces. Their excuse is the pandemic, but if they cannot fulfill existing orders, maybe they should stop taking new ones.Wish I could leave them 0 stars.

Slow service.

I placed an order with great fence just before the pandemic. They charged my credit card immediately for the full amount then I waited 4 months to receive it. During that time they asked me what the exact openings of my gates were but did not say why. When I received the order they had resized every gate based in the info I had provided but they didnt take into account my special circumstance.When I ordered 4ft gates I needed 4ft gates but got 51.5 gates. Also a special size double gate is 5 bigger than the max size I needed. I managed to make the other gates work and I delt with some shipping damage but I need them to fix the double gate and they are now ignoring my emails.This is poor customer service especially since I worked with their design person and had placed my order based on her direction.

Terrible customer service. My brother ordered a fence and once he paid for it, they refused to answer the phone or work with him during the shipping process ( From April 15th to June 5th). I ended up needing to have a conference with the carrier for 2 hours to fix the delivery because they lost the product temporarily. UPS admitted the fault and worked with me to route the shipment. Greatfence.com refuses to address the situation over the phone and the short emails received and instead just say it was the pandemic. UPS made the mistake and lied, and instead of supporting their customer, they dodged his calls. Were still trying to tell them what happened and theyre dismissive and have yet to call my brother back to speak with him about it.