They have great customer service when you go to buy something. But, wait till you have to take your phone to claim warranty. Their reps will try to find even a minor scratch to try to deflect a warranty repair. This is the second time we had to take in the Zflip for a faulty screen issueThese days, phone is an essential. How can they not have a loaner phone available even when the issue is due to a manufacturing defect? They expect you to not have a phone for 2 to 3 days?However, UBreakIFixit staff was very friendly and helpful. They confirmed that there is no physical damage but this is a warranty repair like before and our phone was fixed the same day!

Took them a battery pack that still had a warranty on it and its been over a year waiting for it. they informed me theylost it and did nothing to compensate us for the lost item nor did they offer a replacement avoid this store just a bunch of con artists who give you the run around when you try to get information about how long till your warranted item will be return back to youpossession . Called the customer service number and this store never even shipped it even after we paid shipping

I was sent to the store to acquire information about warranty exchange. Now I do have to say that the store is very aesthetically pleasing. And there certainly was the added value of being able to see most of Samsungs entire lineup available. But I was significantly disappointed and the service Im. I was given to do anything about my malfunctioning device. I understand there are not a lot of Samsung stores in this area of Texas, but eight days just to look into repairing it is a little bit ridiculous for a manufacturer of their caliber.

Very impressive!Nice store with excellent customer services. I had issue with my phone Austin the young man who helped me to fix my phone, spend more than 2 hours to fix it. I think he should get more than 5 star.

Really helpful reps who answered all of my questions. I loved the in store experience. I changed my mind on the phone I wanted to get vs. the one I got because I was able to feel the difference.

Was greeted at the door was served immediately got the phone I wanted they even sat with me during the transfer from one phone to the other now thats dedication.

Employees are very nice to ppl buying new phones, ppl coming for warranty or phone repair, well, good luck with that 🙃

Excellent! CJ is the best! Go see him and let him assist you. Thumbs up!!!

On May 15, 2021 my wife and I went to the Samsung Experience store at the Houston Galleria, and it was quite the experience.Both Joseph and Benjamin were the greatest knowledgeable and respectful Samsung representatives. They were extremely patient with all our questions, and if they didnt have the answer - they went and found out for us. They knew how to operate the models that we were interested in and never once said I dont know how to do that. If the rest of the team is has good as these 2, its no wonder that this store is so busy. In our opinion, Joseph and Benjamin went above and beyond. Great job!

Came in to have my phone checked. They are constantly wiping down the surfaces not over crowded

Very nice Samsung store inside the Galleria in Houston! Customer service was very nice, they do a great job of keeping the store from being over crowded. Great selection of things inside this store as well.

Samsung is the worst. The ordering experience and in the store. I went into the store and the first man I encountered was so rude. Didnt help me and refused to help. I mean he was a disgusting human being. You would think 🤔 considering the amount just spent with them...they could have been helpful. He was awful just awful. The store is awful!! The on phone is no better. Shame on them😒

Thank you guys for taking my order serious and for helping me through the chat, which made everything so smooth! Loving my new z fold 3!!

My family and I stopped in this store but the salesperson was not as friendly as I thought they should or would be. I continued on and hoped they would be become a little more warm. Maybe they assumed I would purchase nothing so why invest in the time to provide good and professional service. Its almost as if they didnt want a certain type of person in their Galleria store. My husband said had they been a little more customer service oriented it would have purchased a phone. This is not the first time in this store but this was the first time we really wanted to buy a phone. Never Ever judge a book by its cover because you dont know who has good credit and who doesnt ...oh well they missed us with poor customer services. On to the next one....

I dont want to talk to them anymore than they want to talk to me, but I have no choice because I have a faulty S21. Stores like this are the main reason why I shop online. If Samsung made a better product I could have avoided this store entirely.

Just bought a note 20 ultra for a loved one. dont buy the screen protectors. fyi.

Here’s something interesting. We called for service on an issue with our Samsung ice maker. They indicated they have only one authorized service provider in all of the Houston area (4 million people). Think about that before buying a Samsung product.

They have 15 associates on hand and no one can help you. Every body is talking on the ear piece and standing in huddles. Went in for a repair 7/28 (phone under warranty) had to make an appt 8/13 (cool) left the phone...Its 8/31 we are still in the same position as 7/28. They will give you the run around and tell you anything to get you out the store or off the phone. Ohhh and of course everybody is a manager.Worst customer service Ive ever experienced. 9/7 Still getting the run around 🙄

THE WORST CUSTOMER SERVICE... They just wanna sell sell sell, but if u have an issue, FIRGET IT. call the 1800. They just want your money. THATS IT.

This is the first time I visited a Samsung experience store, all my issues were resolved. Service manager John went above and beyond to help me resolve my issues. Second, service agent David a sales representative went above and beyond on all my needs, i bought an s20 and enjoyed all the discounts including the free stuff. Lastly, I went into the store expecting a different outcome since the stores are limited in the u.s., well i was surely mistaken, to say the least i left a happy camper. Day of visit 6/30/2020 @ 11:30 a.m.

We had an appointment to fix the phone and we told them what service is needed. Appointment was delayed and when they saw us they told us had to check if they have the parts available! Almost an hour wait then they told us they dont have the parts! Over an hour waste for nothing! Very very terrible service! On the day when we made an appointment they confirmed they had it available for us! What kind of service is that? Very very bad experience!

Helpful staff, they were able to help me with the issue I was having with my galaxy phone.

Sux!No S 21 phones in stock.They tried to sell me on last yrars model S 20 which i already have.Can we say Bait and Switch?Just like a second rate car dealership over there.Looks like a dealership ad well.Sux Eggs!!

Due to the Google update, my phone was not operating properly. My mobil carrier couldnt fix it, and and although Samsung Tech Services spent over an hour with me, they couldnt fix the problem. They recommended I go to the Samsung Experience Store in the Galleria and have them look at it. At the store Joseph took my phone and sat with me to work on it. It took awhile but he finally was able to fix the phone. I just want to say, Joseph you are the Man!. Outstanding knowledge and customer service. If you go to the store ask for him. You wont regret it.

I wanted to buy a phone and called to check product availability and called them and no one picked up, by the time the answer the phone, you would reach the Apple store.

My first time in a brick & mortar Samsung & i was very pleased with the service & special attention the staff pays to everyone walking into the store.

I had a great experience getting my phone warranty repaired. Whitney and the whole team were kind, helpful and amazing!

Staff & Management were nice and professional. Place was very clean and merchandise was well stocked. They also had a lot of display where customers can try them out.

Very bad service, I was there to make a purchase and the staff did not agree on the sale price, very unfortunate

Friendly staff, all the items are displayed nicely and the staff are knowledgeable on everything you could need.

Whitney was absolutely fabulous..she informed me of my options regarding my phone and was very upfront with me. She took care of my concerns while taking care of another customer. We talked as if were friends..everyone in the store was very friendly and helpful when making the decision about an upcoming phone. I wish i could give them 10 stars 🌟, thank you and Samsung has a customer for life! So glad theyre here in Htown 🤘🏼

Shout out to Samsung Experience Store Staff. My experience with this store was excellent. I walked in and was waited on immediately. Joseph DeLa Garza was very professional and gave top quality service, give this man an increase in pay! His customer service was awesome! With me having been in management for over 20+ years, many times in my experience people want a promotion or are in management but they arent doing the job. However, I understand why Joseph is in management, he solved my problem with my Samsung Note 10+ (provider Sprint :-( no words) Initially I wasnt able to access Call Waiting and none of the suggestions online or when I called the Sprint Customer Service helped solve my issue. However Joseph got the job done in less than 10 - 15 min tops. He even has me considering purchasing a new phone. I love it when people do their job and love their job. Welcome to the Big H Joseph, I hope you enjoy and find much success on your new journey.

I had a great customer experience with an employee at a Samsung store. Her name is Whitney. She was very knowledgeable on what I needed done to my phone. Not only that she was kind, very nice and understanding. She is an outstanding person and has very good Customer Service traits.

Will was a great help....very nice and knowledgeable about the products.

Staff was polite and informative. I never felt like a number or that I wasnt being taken care of. They are super busy since theyre the only store in Houston

John G. was extremely helpful when I had an issue with a new Galaxy Book Flex 2 Alpha charger. I really appreciate his dedication to customer service.Galaxy Book Flex 2 AlphaGalaxy BudsGalaxy WatchGalaxy Tab S7Galaxy S21+ 5G

Been a while since I gave a 5-star review but this store is epic. Went to get my z flip fixed and Ben helped me out along with his managers and other colleagues who assisted they were also fantastic and great. If you need your phone fixed I would recommend you go here just in case they are able to help you with the warranty or the insurance. The customer service from Ben was so good that I usually order all of my devices from Samsung but because of the customer service and the better promotions that they actually have in the store I will definitely be going back to Samsung to buy all of my new devices and accessories.

Friendly staff. George attended to me at the time that I last visited, awesome

Its a good place to come and physically check out the different devices, but the stock is surprisingly low for a Samsung phone and PDA center.

Always well staffed and quick to assist when I walk in. Plenty of displays of all their products. Amazing customer service and support.

I had an awesome experience yesterday at the location in the Galleria! David and Farran were super helpful, knowledgeable and just overall a pleasure. From the moment I called in inquiring about the phone that I wanted until the moment I arrived at the store, my experience was phenomenal!!! I will be back very soon and will recommend all of my family and friends. The entire staff was very warm and welcoming as well as very knowledgeable.

Very good products, exceptional customer service.

Handsdown amazing customer service…Fix my zold 2 .. instant service… quick fix…

Edward was patient, friendly and competent. Terrific experience and the problem was resolved

Great experience at this store. I was met at the door by Gabriella who was very pleasant and made my visit very comfortable. Ray helped me with some issues on my S20 Note and got me with the right person to actually make the fix. I dont remember her name but she fixed my issues in a fraction of the time I was expecting. The store was clean and welcoming. 5 stars. Thanks Sumsung store.

Free good and thank you so much

Great experience. Will was very professional and helpful.

Tech. Victor was very professional and courteous. Friendly. An excellent tech. God bless.

Zero attention to a customer the employees are just playing and they want to sake but not assisting later

The galaxy fold 2 is amazing.the customer service is pretty good.

Awesome customer service and great electronics

Amazing help by Ben and Brandon. I was able to get my phone and the watch I wanted! Management was truly helpful and price matched what was on samsung.com. Will be back for sure! 10/10 service and sales experience here at the Samsung galleria!

Love the new flip phone.

Bunch of employees yet no service. They just stand around chatting and texting on their phones. Place is a joke.

Well, from this point I just decided to switch to be apple user, so I was just trying to connect my buds+ to my phone that I got them gift from Emirates and they said they cant do it for me because its international...!

Austin is awesome... Great customer service... 👍🏿👍🏿👍🏿

I forgot the tech name but it started with an A and he helped me out really went above and beyond and I caught him right before his lunch break and he still took the time to explain everything and how to get my phone straight

As always, great staff and awesome experience....

The young man named Austin helped me and was Excellent! Very knowledgeable and polite. He gets the 5 stars. Not the guy who was set to do the repairs. I have a Galaxy Note 20 Ultra 5g that I purchased from Samsung. A $1300 phone and is under warranty. After a software update. My ability to send or receive (MMS) picture messages or group messages stopped. It was suggested changing the mother board might do the trick after resetting the phone several time and a bunch of other things they tried. So Im cool with it because of the warranty covering it. BUT! Because of a very small scratch on the screen. The only way they would change the board under warranty is if I first paid $260 for them to repair the screen. What?!?! I didnt understand that and of course declined the service. I will try sending it in to Samsung. You can barely even see the scratch. In fact I was under the impression the screen was scratch resistant anyway. So wouldnt that be a defect? I could be wrong. But lets just get a second opinion. Lol. Worst case scenario. I have to still get the screen fixed first. Paid the $260. And keep going. Im team Samsung all the way. Im really enjoying the phone and suggest it to everyone I come across. Lol.

I just want to say Alvin is one of the custumer services people in the store, he was excellent even though the store was almost to be closed he helped us not just selling the phone but providing a lot of important information for us!! Thank you Alvin for your great service

Customer service is horrible. I had an appointment and when I showed up I was told they couldnt help me because they had a back up even though I had an appointment. This is the only samsung store in all of Houston so it is a far drive for me to make. I made another appointment later in the week and had to wait over an hour for anyone to even help me. They were not respectful of my time. I really like samsung products but am very disappointed with the customer experience.

It to them some time to acknowledge we were there

Im a fan of anything Samsung... as I type this on my Samsung phone and looking at my Samsung Watch

This store is nice and staff is very friendly. I was greeted by Farhan and he explained all the promos going on and explained the differences between phone models to help me decide, it was great experience overall. I was in and out of the store with great deal and great phone. I would give this store and Farhan 10 out of 10. Great customer service.

Today I tried to buy 3 phones (Galaxy S20s). So, online are some promotions that does not apply in store.The fun part is that we (my wife, daughter, and I) decided to visit the store. To see the phones and select the colours etc... (the Experience part). And with a lot of joy, we arrived at the store, wait on a line for around 35 to 40 minutes (I do respect the Coronavirus measures). And guess what happen? The online promotions does not apply to on store buying. In particular the financing part, the store financing process is with a private bank and online is with Samsung (the 0% promotion for 36 months). But thats not all, while we were waiting online there they have these nice tvs that shows that you can finance with 0 % promotion. The online store does not warn you about it (anything saying or stating... this promotions are applicable to online buying process ONLY).I do not appreciate, after all this process (40 minutes from home to the store, another 40 waiting, leaving with empty hands, and going back another 40 minutes) visiting a store to find such discrepancies. My surprise is that the Store (on Google Maps) shows up as a Samsung Experience Store... well at least, Google is right.... Experience Store... a real bad one!!

Thank you so much Ali, the technician who fixed my S10+ international version. There were some technical issue but Ali went above and beyond to get my cracked screen fixed so I can access my work!Also Austin was very helpful to me as well. The overall experience at this Samsung store has been super positive!!!I will definitely come back and highly recommend this store! 👍🏻

High caliber of professionalism, customer service and incredibly knowledgeable. I love this store.

Want to check some mid range Samsung phones, not available.

I went over to the store on my lunch break today. I explain that I have a limited amount of time. I was seen immediately. The customer service was excellent, the young lady Whitney was not only generous with her time and knowledge. She was very professional and she also gave me some tips that are very useful to me. I was totally pleased.

I found excellent service at this store on 11/07/2020. At the entrance Michael said all appointments were booked for the day but he enlisted help for me from the technician Ray. Ray checked to see if text messages and my list of contacts could be transferred from my lost Samsung Galaxy A50 to my new phone Galaxy A21. He said they could not be recovered but he did show me how to access my photos. I was so overjoyed to have my photos back. That made my day. Ray went the extra mile to assist me, and I will be ever so grateful for his expertise and courtesy.

Great great customer service. Couldnt be happier with my experience and purchase. Ernesto was great help. Even Mr De La Garza. As he said. From the Garzas lol

The asian dude only lets certain people in the store. I have a very expensive phone (Z Fold) which I use for my company and needed to get replaced. I was wearing my work clothes (construction) and he immediately without asking me why I was there he says I need to make an appointment. I explain how I spoke to a samsung rep and was told I didnt need appointment and that walk ins are welcomed. This was very inconvenient for me.This issue needs to also be address if its by appointment only because I had to miss work.

So much better than Apple stores, where you have to stand and wait. Had good, comfortable seating area, very friendly employees, and quick, efficient system even during this pandemic. Keep up the good work!!!!!!

Selena was fantastic! Came in after messing up something my new phone. Selena was patient, clear, knowledgable, and extremely helpful in getting everything straightened out. If every store had people like Selena, no one would complain about customer service.

Very professional and experienced customer service

Great service but they were out of stock on certain phones !

Amazing service and very beautiful decor.Ive been to decked out apple stores but this honestly takes the Cake when it comes to a company that has received backlash for not being as nice as apple.

Totally professional. I had problems....they had solutions. It helps to have a good idea what you want before you get there. They dont mind selling you the most expensive phone in the store, but if thats not what you need, they dont push.

Purchased a bundle online and the store only had 1 out of 2 items on the invoice. I was then told there was nothing that the store can do and I would have to take it up with customer support online or over the phone. I then proceeded to call customer service while in the store and have been on hold for over 1hr! At this point while on hold myself and the store manager proceeded to try to get help online where I was not successful because the chat support stop responding to the thread where I was left with no help from customer support online and no help from phone support. The manager at the store said there was nothing he could do. Im sure that the staff is great at this however I did not have a good experience an 1 hr 30 minutes later I left with an incomplete order.

For purchasing Samsung things, best place to go and get some guide. Good service

Great place to shop for any Samsung device

Everyone is very polite and professional

Poor services. They kept mobile fir a broken screen to repair and today they said you can take your mobile and call Samsung care.

Ray at the Samsung Galleria was very professional he was very patient and did his job extremely well, he got us all set up with our new z flip .

Came as walk in (told over the phone I could) was asked to make an appointment the next day. Came the next day, was asked to wait for a technician outside of the store while others were being helped. After 30 min of standing I asked what was going on and 4 different employees were HIGHLY aggressive ( not exaggerating) told me a technician had to be available. I asked to cancel the appointment and reschedule at a later day and was asked to just leave!! Unprofessional staff. I dislike Apple products but now with this amount of trouble that Im running just to fix a broken screen and charger port.. I rather make the change

I went to this store as there was some issue with my phones LED case cover and came back happy and satisfied. Helpful staff.

Very helpful employees 👏

Nice people they explain perfect we get what we need.

My earbuds are not connecting to my phone.Technician couldnt fix it and change parts, because product is international. Doesnt Samsung have to be responsible for all the products they make??

Joseph was very informative, provided excellent customer service and went above and beyond to assist to me. I will be returning to this location in hopes of repeat service from him specifically.

Farhan was the best salesperson EVER. He was very knowledgeable, honest and helpful. Worth the drive and time spent in the Samsung store in Houston, Tx.

The young lady spent several minutes with us even though we were just browsing. It did lead to my wife upgrading to the S21+ when we got back home.

Very nice people, I would shop again.

Bought a protective film for my phone and it took them 40min to put it on. 40 min. When I did get my phone back there were so many bubbles in it that I just took it off. I really dont understand the incompetence. Its not that hard guys.

Today tried to call to ask if they had a certain product in stock. Was on hold for 35 minutes and there was no answer. Store itself is nice. Staff seem very welcoming even with COVID-19. Please answer your phone so people dont waste a trip and endanger themselves and others in a pandemic.

Good service. In the galleria so not easy for a quick stop.

Is amazing, the promotions I cant not bealive the promotion products and excelent prices they give me for a new s21 and a new watch, also the service is outstanding

Cool store if you have never been its a must in the galleria. Fall in love with Samsung here all the latest gadgets from Samsung

Very helpful transfer of data & apps from old to new phone!

Farhan was the one who helped me and he was amazing. Helped me in everytihng and he has all the knowledege about the product and costumer service was 100%. Thank u. Im sooo happy!