Been in the construction for 20 years. Ive dealt with commercial doors and hardwares so many many times from different vendors and brands. I gave american doors a try because their quote was $600 less than their competitor, totalling over $1,800.00 worth of products purchase in just one of my projects.Salesman was nice at the beginning... (Like always) after i paid for the order days went by (and u know the rest).. Change of orders made it worse because of wrong hardwares. Bottom line is...Doors & frames are okay (i would rate it #2 in quality) definitely not the best (ive used doors & frames before with extra layer re-enforced steel for self tapping in area know for hardwares to be mounted), be warned its 40% restocking fee (felt like a slap in the face) check your hardwares before you pay. Stay away from James, (salesman) youre paying for products no need for bad attitude/high temper over the phone or in person. Front desk team are helpful, if you need basic commercial steel doors home depot sells them already assembled same gauge and keyed for $314.

Dennis was very helpful and expeditious in helping me sort out my order. he explained things about door install that I didnt understand and even threw in some lighthearted humor. Great experience all around.

Katlyn,I want to thank you for the honest feedback you gave online and during our phone conversation. American Door Products takes all issues seriously, and we are always looking for better, more helpful ways to interact with our customers. We are happy that we will have another chance to serve you on your next order and, thus, another chance to make things right.We will talk to you on your next project.Thanks again,Luis CastilloAmerican Door ProductsCounter Sales Manager

Goto door supplier.

The people are very polite and friendly, they also have commercial grade doors and hardware.

My go-to place for steel doors great customer service and a great product

Our company is HomeOfficeHouston, we work with several companies for materials and we came along American Doors based of the reviews we decided to order a door from them. We had a lot of pressure completing the work order which took us a month or so because of the service we were provided by American Doors. Our sales rep was Betty, she would never answer her phone or emails. The few times that she did, she would say she would call me back and I would never get a call back. No one in the company was helpful to us, and would only transfer the calls between them. After purchasing the door, I thought I would be able to pick it up the next day (according to Betty) it took us over a week, and no one was able to tell us when it would be ready throughout that week. Overall, very unprofessional.

Excellent, for all door products

Been in business in the past with my commercial accounts and have never had a problem

Great customer service and good prices.

I sent email two time to get a price for a project, no response

Got it when you need ot on moat items

Wonderful people, ready and willing to help .

No communication with the orders from one employee to the other. Nobody seems to know what is going on.

Very poor Customer service. They have the most difficult time just making orders right quality isnt the best

Poor costumer service. The girl that answers the phone is very rude and doesn’t know what she’s doing.

The attention to detail about it very good

Poor customer service. Lack of comuncation.

Nice people

I loved

They have trained staff and excellent product presentation

Excellent service