Had to wait a little. I didnt mind it was worth wait . I also enjoyed looking at the new phones. Awesome customer service .

They let us in just before closing so we could get what we needed. Strong security prescence which I appreciate!

Worst customer service ever they have over 20 diff departments when it comes to calling them over the phone. I go to metro pcs $70 a month no taxes surcharges or extra fees

The place is busy but well organized. Jay is super knowledgable and helpful. Great place to visit.

I received an promotional email about phone deals and went in on a Sunday to check it out. I had the privilege of receiving service from Jeanette Eaden. She was very professional and personable and explained the promotion to me and I decided to sign up. Took a bit to get things set up due to old provider issues. I’ve been happy with my internet and service received and looking forward to cell service at a great savings. Just can’t say enough about Jeanette though. Great service and definitely insured my continued patronage.

Kia was great! Fast, friendly and knowledgeable. Kia got me in and out with exactly what I needed in no time. Highly recommended.

Been there multiple times in the past 8 years, always received quick and easy services.

Chance was able to guide me through out the whole process & even help me get a plan that works for me . Very professional & highly satisfied. Attended me fast & easy . Chance need a pay raise ASAP !

This store is the best location in Houston, Service is quite fast here. If u are a walk in don’t forget to sign in at the front desk, and then wait (10-15) mins for them to call your name. Depends on day, wait is quite longer at peak times, but they do a pretty good job.

I got my service here. They busy but great

I feel this particular Comcast store is much exceptional than they have online. Store has a good waiting system and most of the representative are very courageous

Super Rude employee s they charged my card for item purchased. Transaction went through deducted from my bank account. Then employee stated do I have another credit card? Because item did not go through. I checked my bank account and it was already charged and deducted. Then employee tells me to call my bank Wells Fargo. After speaking to my bank reassuring them item was charged and deducted they still would not give me what I purchased. Zero customer service at this store super rude employee s.

Im new to Xfinity so I was really amazed at how Ms. Shawntray Wilkerson and her coworkers exhibited Excellent Customer Service and knowledge of products and services. As soon as I stepped through the door I felt like family. Great way to welcome new customers. I will be loyal.

Just had Debra of Houston as a customer service agent and she was amazing! Thank you so much for your kind words. You deserve a raise.

Its one of the places where staff actually care,( Jeanette Eaden) thank you for the awesome service. love the staff here they are very friendly, they are willing to take the extra mile for their customers.they have TV, Internet< Phones and now the wireless service

The cable guy that came To install did a great job doing the lines and made sure i was set ! The internet how ever lags some times and i paid for a 1tg … that’s a lot and fast speed down fall is. Some of the channels they CLAIM you have you don’t … they need to fix that

Very bad Mobil service provider Im a change it right now.

I stopped in to turn in some equipment. Even though it was busy and I came without an appointment, I was in and out in about 20 minutes with my receipts. Great job keeping everything moving smoothly and keeping people distanced apart.

So professional services every time I go there they help me, today I had issues with my xfinity mobile Dajia was so helpful so professional solve the problem in few minutes I recommend this place

Initially I was pretty happy with them until I was lied to about how much my monthly bill would be. I was told it would be 180.00 a month now its over 240.00 a month. Very unhappy and disappointed ☹️

I have been working with a particular Xfinity agent at this store by the name of ZaNeka.She has been able to lower my monthly charges significantly over the past few years! Very knowledgeable as to how to effectively bundle services.

Daija and the rest of the staff are so helpful. She was very friendly and helpful. I got a new phone line and WiFi effortlessly today thanks to this location. love everything about today, so will you!

Horrible customer service. The employee Eric (glasses, grey hair) was extremely rude and unprofessional in handling my claim. All I wanted was to make a specific payment on my account and I was rushed to begin with. Ultimately, Eric says there’s “nothing he can do about it”. If I could give no stars I would

Customer service can be better

These folks Bite It Big TimeNot good experiences!!!

Is wonderful service excellent service

They did a renovation. Looks nice. Sometimes you have to wait forever, sometimes there is a short line before you. All depends.

Was great 👍

Help center wont doesnt help at all i want a real person but they wont direct to one even when i ask for an agent bad service they need to put a number so we can call the store location not thi automatid stuff

I called and I spent 20 minutes trying to speak with a representative. I tried calling the local store bet it reroutes back to 800 number. I tried for 45 mins and finally got to an option to speak with a representative, but they were busy and would call back between 16 and 20 mins! What the heck!Covid hit and Im working from home. I need my internet working. It went down while I was leading a team meeting. Thanks Comcast!

Dont get xfinity service they dont care if you have internet they wont try and send out and services to get it resolved worst experience ever

Being a customer for a long time and its the best.

Great customer care.

Great place! I received excellent service with the upgrade on my phone! Sorry I didn’t get the young ladies name but she was super! Thank you!

Eric is amazing! He makes me feel at ease when asking questions.

Went in a week ago to resign up for service. The guy who was working that day was very friendly towards me who I thought was going to be my agent. not like this black girl who was getting me set up and was rude. Not only did she misspell my name on the bill but she didn’t care at all. Her customer service skills are horrible.

I was sent to this Corporate store to exchange my device due to them not having the phone in stock. The manager Mike clearly didnt know how to do the exchange and told me I had to call Assurant to update my IMEI on my Xfinity account. Long to short I called Assurant and was informed that Xfinity has to update my IMEI and they dont have access to customers account. Mike then tells me I have to call customer service and he the Manager could not help me at the Corporate store. Xfinity definitely needs to reevaluate Management at this location so they are able actually assist customers versus referring them to customer service for something they are able to do. Just sad when Management is not knowledgeable of their own processes.

Very nice staff and very helpful

They take hours to do simple tasks. Many people should wait while employees chat and laugh with each other. The front desk lady is rude and doesnt give clear answers to your questions. She has attitude toward customer. If a person is not good at answering simple questions, she doesnt need to work in front desk. Comcast needs to train the right employees for this location specially front desk position.

They were very polite and helpful!

Got internet set up today. First time.at a Comcast store in Houston. I was greeted promptly, and waited less than 10 minutes for assistance. They have seating, most are low sitting. However they also offer pub like chairs, which are taller. I wasnt excited because either option doesnt work for me. To my surprise the pub chairs were extremely comfortable! This was good, as my short wait was very nice. Service.was quick. I was out the door within 10-15 minutes. Unfortunately, Im giving them 4 stars I stead of 5, because I dont lime being called Sweetie, especially by someone young enough to be my child! I feel good customer service training would instruct employees on the appropriate way to greet customers. For example: Mr. Ms, Sir, Maam, etc. Outside of this, everything was great, and Im half way through the self-installation...😊

Worst service ever. I have been in that office three times for the same issue. They have not solve it yet. Their answer: you have to contact them by phone. Why do they have an office if they do not do anythere there?? The staff is incompetent and not helpful. Why do they have people in customer service who cannot provide customer service? Do not get a contract with them, when you contract finishes, they will charge you for months after and make sure you get a receipt when you return the equipment. They will charge you for that even if you already returned it in.

Nice and fast services.

I love the fact they are doing social distancing and and not just letting everyone in at one time. The employees were nice and quick. Keep up the good work.

Went to get quote for internet service, girl have card to email her, went to email was returned no such email??? Tried to call but automated service kept yelli me I have no account cannot connect to the store?????? It hangs up and does not connect to an agent or store. Now I have to drive all the way back to the store!!!!?????

Steer Clear of Comcast!!Total nightmare from the beginning. Ordered XFINITY on 12/13 with installation time of 8:00-10:00 am on Saturday 12/19 CSR (Kenny) did not request porting the phone number then although he said he would. I changed my schedule to be home in the morning for the installation but when I checked the porting request on Tuesday 12/15 it still had not been done. The CSR I spoke with put in the request and it was approved but they changed my appointment to 2:00-4:00 pm so I had to rearrange my schedule to accommodate the technician. He was a new contractor with zero experience and had to keep calling someone for help. Another contractor came to bury the line today (Monday 12/21) and now no service. They will not come until tomorrow so I have to miss work to accommodate them.

I got hit with extra fees on my moble service when I disconnected my tv, and internet service. I wasn’t able to get to or internet service at the location I moved into. Read the fine print or be prepared to pay additional fees .

I thought in person experience would be better than on the phone. It wasnt.

Very helpful

Great it was Senior day I was first THEY were very helpful. It only took a few minutes

Always customer service is very bad in any Xfinity store. I asked for some speak in Spanish because it is my first language. The employee only said to me, lies. The information on the web page was different. I found better customer service by the web page

Friendly people but disappointed that they’re still requiring mask like sheep.

Everybody was very helpful and friendly. Wait was not long.

The costumer service was outstanding 👏 👌

Great customer service. And, friendly characters who will make sure you leave satisfied.

Nice place

Good customer service. Short wait.

Good customer service

They have great customer service and are very knowledgeable.

Staff is helpful and knowledgeable. Social Distancing is maintained.

Daija Ward Customer Service is Outstanding. Knowledgeable, Friendly, and Very Efficient. Xfinity South Voss Job Well Done. Best Location Ive Visited.

Not happy, since we have started paying for our service. Our billing is so messed up and no one you can talk to to explain the situation. Last month billing $149. This month billing $175. And nothing has changed or i didnt add another TV. Truly need a human to speak with that understands what has taken place. We need the supervisor who knows the situation about the grandfatherfree cable and then now we have to pay for our own but we had free cable up until May fifteenth why are we getting charged for the Met bill

Unfortunately, there is no way to suspend your account. My mother is currently staying elsewhere, so I first tried to suspend the account online.It wouldnt let me do it there, so I called.Went through the phone tree and was never able to talk to someone. So, for the past three months a bill has been growing for a service that is not being used. My 82 year old moms credit is not in danger, so there you go.If you can find a different ISP, go with them.

When you go to an Xfinity store to speak with them about your Buisness account there eyes usually glaze over and you might think you were speaking alien language. They will tell you that you need to call Comcast Business. You cant go in and switch out hardware. I paid my bill with reluctance at the pay machine it still uses a phone number I changed on my account to look me up. What is wrong?? No wonder my internet is hacked!

You are greeted immediately, registered & informed how many in front of you & taken care of so quickly you would think they were waiting just for you. Everyone is pleasant almost excited to work there! Is that possible?

Went in to get my new service and was immediately greeted by a team member.. I did not have to waitVery pleasant conversation while I was set upWill recommend this place if you have to come to an Xfinity store

There is always outage with xfinity .... now with kids at virtual schooling this doesnt help at all...

Service was superb.

Employees help you quick and are courteous. Matt was who helped me today and was awesome. Also was sitting on the couch and another employee saw me and quickly came to see if I was already helped.

Thanks for your great customer service! This location was fast the staff very professional!

Waited for 40 minutes without one person asking me if I needed anything. I signed in and wasnt even updated on while multiple customers were attended. I never usually write a review but this is definitely something I needed to post

Gotta love when there’s enough of a data stream to reset my modem remotely but somehow they can’t (or won’t?) run internet through it. I will absolutely NOT be continuing with this internet “provider”.

This company itself is just pathetic. Horrible internet speeds, unreliable, bad fiber optic instalment. They get this job knowing they are supposed to be good at producing internet for people yet they cant even do it right. I hope everyone who works for Comcast ends up in a grave early.

They ok

Went there to pay a bill this customer was skipping people in line and they took their side. Very unprofessional and not fare. But there was a nice guy there who helped us pay our bill.

Great customer service. Employees call to follow up w their customers and ask if they need anything. You can tell they really want to help

Came in and asked for a specific model iPhone watch. Waited 20 minutes, store associate was nice enough but said he doesnt think they have any in stock. He then went to the person who I told what I wanted and set me up in line to wait for final word on if they had the product in stock. She told him offhandedly, no they do not. Why did she make me wait in line for something she knew they did not have when I specified my sole reason for being there?

Excellent customer service

Theyve been convinced me with good plans and offers for last two years, good customer service

Terrible wifi, has gone out three times this week. Aside from that, terrible service at this location, and as a result it is always crowded with irate customers waiting to be helped.Please, please look for a different service provider. These guys suck.

Karima & Jose were very efficient with providing customer service outside under a tent to limit # of people congregating, having us wait in the car until it was our turn, very quick and easy to exchange our modem, thank you!

I went here cause I had a problem with my bill and they stayed and talked me through it and helped me pick a new service

I never thought I would see the day where I would be giving an amazing rating to a cable / internet provider. This location has exceptional service. Visiting this location made my moving transition a breeze and the staff were so friendly. Kudos to the staff and Leadership at this location, keep up the great customer service!

Efficient

This is the absolute worst, most cavalier when it comes to customer service, lying and thieving company I have ever encountered. I am reaching out to every watchdog agency I can think of to ensure they are checked in some way. I wish i could rate them negative stars.

Always great service. Store has a great environment and the employees are super personable. Comcast’s service in general is far better than it was years ago. Sometimes there’s a long wait on the weekend, but that is to be expected so no harm.

Came here to puck up a self install kit and was greeted upon entering. They also had a security guard outside which made us feel more at ease. The gentleman who helped us was friendly and we were in and out in no time.

ı use my modem, didnt accept their renting modem. When i call customer service internet speed is faster, next day some problem. They try to rent their modem. Never recommended!!!

Lovely staff! In and out within 10 minutes and they gave us a great deal. Can’t remember the gentleman’s name but he had us laughing, great experience.

Theyve been great with me since day 1

Reps on the phone failed to help me.I was ready to cancel and took the equipment to return. Came in to cancel and this polite and professional young man, Joshua, was very helpful, he took the time to investigate my case and everything was resolved to my satisfaction.

The employees here work hard and do a great job. Unfortunately the product,Xfinity Comcast Cable and Internet etc. Work well,but absolutely not worth the Insane prices.

I was there to collect my equipment for installation. I asked for assistance to help me with my installation as I am not technically savvy. She was so helpful in making my self installation an easy one. Thank you.

Great the attention is very fast very friendly and the services is great thank you

Ms Jeanette Eaden was very helpful and patience explaining everything. I still think Comcast can jack up the price and over charge you but my experience today was pleasant. 5 star to this location.

Excellent customer service from Santiago

Snuk was absolutely amazing helping me with all my questions I had! He is a well trained employee and leader within the organization I feel so happy about My new purchase with XFINTIY!👀👀

I love Xfinity/CONCAST the service is great with no problems and not hide charges like other companies (att◐.̃◐) Im a happy costumer for 5 years and Im very lucky and smart being here. xoxo(´∀｀)♡

Rude . Their is no sign saying that they are only letting people in only by car order . So I went up to what seemed like a line and was ignored. Even though I looked directly at both workers and they helped everyone but me . Idk if it’s because I looked young or what . But very rude and I don’t have to use y’all’s service.

If only zero was an option. They will rob you. The internet never works properly. You pay for an advertised speed that you never really experience. Its a scam. Ive been a customer here for years. im leaving comcast trash company for any other provider