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iFixandRepair - Houston Galleria Mall
5135 W Alabama St, Houston, TX 77056, United States
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iFixandRepair - Houston Galleria Mall
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St
Review №1

I am not sure if these other reviews are fake or not but I went here to replace my iphone screen and the replacement sucks. The touch screen sensitivity is 0/10. I would not recommend coming here. I only came here because they charge $100 vs Apple for $260 but you definitely get what you pay for! I highly recommend paying extra to get it fixed through Apple or just keep your phone the way it is tbh! Thats how bad the replacements are. This company will also tell you its an apple replacement, its a lie! Apple told me that only Apple has the original screens!

Al
Review №2

Great, fast service. Very competent too. Also willing to refer you to another repair shop if they know that dont have all the resources to repair something.

Je
Review №3

These guys are awesome! Fixed my phone in 20min. Very knowledgeable guy, he will not take any shortcuts on the job to do a faster or cheaper job, - everything is done to a high standard. Good warranty, friendly staff, and reasonable prices, all at the convenience of being in the galleria and getting some shopping done while your phone is being fixed!

Qu
Review №4

A little over priced if you ask me. You would think that the phone repair services would match their competitors which are in the same mall but they dont. Decided to go to another phone repair

Wi
Review №5

I’m from Virginia and I came to moe with only 15 mins to spare. He fixed my camera changed my battery and added additional parts to my phone within 10 minutes. I highly recommend his services if you need any repairs to your phone. 5 stars 👌🏿👌🏿👌🏿

Ar
Review №6

This company broke my iPhone motherboard. I would suggest if you come in, have in writing your phone screen STILL works & they’re replacing JUST a broken screen. The first guy, used 3 different screens before calling his manager to tell me my motherboard is broken and it’s my fault. Sent home with a phone that DIDNT work.

Gr
Review №7

Every time I have a issue with my phone I take it to them and they get it handle. Best phone repair company in the city!!!

Je
Review №8

I called the gentleman he offered $140 for a screen protector and to fix the screen on iPhone XS max.He was very friendly he told us about 20 minutes he was actually done in about 10.Very quick, quality is great and very professional!

Na
Review №9

Excellent service would definitely go back he fix my phone when Apple Store told me my phone was too old and was not fixable this guy fixed it and it works perfectly thank you so much

Ma
Review №10

Amazing store with 5 star products and services. Absolutely my go to for any phone diagnosis, repairs and accessories. The team is very interactive and honest about advice and repairs. The products are top notch and all the iPhone repairs were using original manufacturer equipment and performed perfectly. With the price of new phones is definitely a better value to take care of your existing ones and do needed maintenance and repairs through a good quality shop. Thank you guys for the great service and experience!

Ab
Review №11

Fantastic!! Everytime I find myself in the store I leave satisfied.., the staff here is knowledgeable and experienced any issue with your iPhone this is the place to go.

DJ
Review №12

They replaced my Iphone X screen. Less than a month, the screen went black while phone is still running. They refused to fix it. Highly recommend to stay away.

Fr
Review №13

Paid $332 for iPhone repair because they gave me warranty on their work . Came back 1 week later because it would not take pictures anymore and the guy denied warranty . I later whent to apple and they informed me no one sells apple screen except apple . The guy here lied to me saying it’s apple screen. If you want to get overpriced fake apple and you want bad tech, buy here !!!! Lol I still get a laugh when they brought me the screen box(apple) I bet they found it in a dumpster .

Da
Review №14

Mr. Moe rendered great service. He was very fast in diagnosis and repair.

Ca
Review №15

I walk in the store needed some repair on my IpadThis guy name Moe!!.. very polite and professional offered several options for me, so I left my ipad and came back in 20 min and he got it done!!Working perfectly fine!!, Im so exited he finally got it working for me after me taking it a few times to apple stores, 🤩 wow!! Im so amazed and thankful..Highly recommend this guy Moe!!..

Al
Review №16

Mo fixed my phone in record time! 5 stars, would highly recommend!

Ma
Review №17

Hey guys I highly recommend u to go see moe he is a professional and down to earth very reasonable priceTen out of ten

Ai
Review №18

Got my iphone screen replaced here and within a month the top of the screen popped off and i couldn’t talk on the phone because the screen wouldn’t darken when i raised it to my ear. Never again

Ka
Review №19

Mo always takes Excellent care in his work and is timely!

La
Review №20

I needed an iPhone screen replaced and port cleaned. Hugo responded very quickly and with the best quote. Parking was easy during the weekday because of short term meter spots in front. The service was prompt and friendly. I will definitely be back if I need further phone services.

Na
Review №21

They had my Apple Watch fixed in one day, and it’s working great !

ra
Review №22

They have an excellent customer service and do and amazing jobs repairing phones. I’ve never had an unpleasant experience with them

Ja
Review №23

I bought a screen protector and it made my touch screen stop working. I tool it back and explained the problem and they offered to put a new screen on with the exact same issue. They said that because I had a Samsung Note it would effect my touch screen and I would have to push really hard when I used my phone. They refused to take it back and give me a refund. I dont want a screen protector that makes my screen not work. Duh! I think they should have told me that this would break my touch screen before they sold it to me. Very disappointed. They should give me a refund amd take this piece of $&*! back.

Jo
Review №24

Very friendly and very helpful and profesional.

Al
Review №25

They’re so amazing!! I just wanted my phone screen fixed and not only was it done super quickly (less than 24 hours), they even added free additional repairs! Amazing service also! I’d definitely recommend them to anyone who needs a phone fixed in the Houston area.

Ju
Review №26

Amazing people. My headphones jack broke inside my phone, and they fixed it for free in about 2 minutes. Great place!!!

Jo
Review №27

This company or whatever they call themselves are no good guys. The manager promised to return my screen as well with a refund if I didn’t like the product that was given to me. I returned about a week or so later to get my old screen back and it was completely damaged. They broke my screen so I wouldn’t get my refund. Smh you guys will be reported trust me.Spend your money and else where people it’s worth it.

Ly
Review №28

Ill say it again: Sam is simply the best! Hes professional and knowledgeable and totally a great guy! Anyone who doesnt see Sam is missing out!!

Al
Review №29

I asked how much it would cost to clean my charging port because my phone wasnt working and he said no problem. He cleaned it and it worked afterward, he said bring it back if you have that problem again. He charged me nothing and gave great customer service and advice. I would recommend this place for anything if you want to be treated right. Great guys

So
Review №30

I’m not gonna lie I got my screen fixed here and thought this was a good place but after a while my phone started messing up. It wouldn’t read my SIM card or connect me to my LTE. I had my dad open my phone and literally there were screws missing in my phone! They literally messed my phone up even more I had to buy a new phone cause that wasn’t fixable. I’m extremely disappointed cause I actually liked this place!

Na
Review №31

Was in there on 1/24/19. I would of gave them four stars but there was a miscommunication on weather they sold the repair glass kit not just the service. We got past it. I asked how much they told me 79$ for the glass repair no LCD dmg. The glass it self is 20$ online and the kit costs 43$ with the glass and tools included. The over head on this store makes it pricey. I dropped my phone off and it was ready in 35min. I also paid for the ride because i was local. So if your not interested in down time and dont mind spending a bit more than the average place. This place is good to go.

Is
Review №32

I loved the customer service and quickly fixing broken screen ;) excellent job guys.

Ka
Review №33

We came into the store to get our IPhone 6 fixed, screen was missing pieces. The associate, Jay, told us itd be 20 minutes. Hes very friendly and straight forward. We came back 20 minutes later and he brought us the phone looking brand new. Id recommended yall go check out the store. Very reasonable prices. Thanks Jay

Ri
Review №34

Amazing experience and results. Apple would not fix my screen because they thought camera could be damaged, so they were going to make me pay $299 with the off-chance that they couldnt fix it. I was on my way out of The Galleria when I saw the store, dropped in, and he fixed it in 30 minutes, same price as a regular screen-fix at Apple.No substantial wait, great service, easy drop off and pick up - I will come back any time I have an issue and will spread the word. Highly recommend it!

RM
Review №35

I Really Appreciate the service I recieved today ! Both associates were super helpful and Fixed my phone like new within a matter of time. Quality repairs done here. I approve 👍🏽💯

Jo
Review №36

Awesome. They fixed my device in only 25 min. Dropped off my phone and had some refreshments and then picked it up. Quick, kind and helpful. Price is much cheaper than other kiosk inside the Mall and even much cheaper than other major phone repair stores.I highly recommend this place.Thanks Ifixandrepair.John G. Baker

Gi
Review №37

SCAM REPAIR COMPANYMy iphone6 screen cracked I went to have it replace they replace with the cheapest quality screen it did not even work properly AND THE COLORS ARE A JOKEDONT RISK YOUR MONEY OTHERWISE IS LIKE TRASHING ITSHAME ON THAT COMPANY.. If you ask for a refund GOOD LUCK because you WILL NOT GET A REFUNDI WILL FILE A COMPLAIN WITH THE BBB

Re
Review №38

Everyone that works at iFix is very helpful and always does a great job. The customer service is above and beyond, the price to fix and repair the devices is very fair and everyone is very knowledgeable and friendly. They have always been willing to work and fix any device in a reasonable time frame. I would definitely recommend anyone to use them.

Fa
Review №39

Efficient and cheaper for any service not in Apples warranty. They have replaced the battery and saved my Iphone 6.Recommended!

My
Review №40

I got my iPhone X fixed here. Amazing service and reliable screens. The quality of the screen is amazing !!! They even gave me 3 months warranty with it! will definitely recommend this place to all my friends

Ta
Review №41

My daughter dropped my cell last night and the screen cracked and the display was horrible. I needed my phone fixed immediately for work purposes, I ran in the store in a rush and the manager Jay was extremely helpful and told me the issues would be fixed within 20 minutes. If you want great customer service and it done quickly this is the place to go!

Ka
Review №42

Took my phone to get the shattered screen fixed and the screen wouldn’t work. Came back to try and get it fixed because they say they have a 90 day guarantee and they tried to charge $80 more and claimed that the screen wasn’t the problem. Do not go to this place. They only want to take your money. I would not recommend this placeThe guy in the front didn’t even want me to speak to the manager and pretended his name was Kevin which according to the reviews the managers name in Jay.What this place is doing is plain wrong. Stay away from this place

Ma
Review №43

Moe! Showed me a lot of love and support

Ut
Review №44

I really love this store. They are able to fix everything and they do their job perfectly. They are my go-to phone repair shop, and they never let me down!

Jo
Review №45

Great attitude and service!!Very proficient technical expertise....Fixed my phone in a secondCongrats and Thank you

D.
Review №46

WASTE OF TIME AND MONEY, I wouldnt recommend this place to anyone. Had my iPhone screen replaced everything was good for a week. Next thing I know, my screen goes in and out also when unlocking my phone the screen takes forever to turn on. Told the guys in the galleria about the issue. All they said is that they could fix it but theyll have to charge me. Dont go to this place. THEY JUST WANT YOUR MONEY.To go CPR Cell Phone Repair these guys are great and wont hassle you.

Eb
Review №47

Really inexpensive and very nice and helpful I come here all the time !

Sh
Review №48

Very pleasant experience, friendly workers and nice customer service. I’d definitely recommend it to anyone and go back anytime.

ke
Review №49

One of the best phone repair stores that i have been so far. They have a variety of cases, good price and professional service.

Je
Review №50

I brought my phone in on November 8th, 2019, and had to return to get it repaired on December 4th, 2019. My phone screen had popped out from its frame when dropping it on CARPET, so I pushed it back in. when doing so a crack internally appeared on my screen, and it began to turn grey. I called Ifix it and they told me to bring it to the store, free of charge, being that i had a warranty for 2 months. I drove 45 mins to this specific location (being that they said it HAD to be that location) JUST for him to say its water damaged and my phone to not to be fixed. Keep in mind my phone had been water damaged before, so i knew what it looked like. I keep telling the man that it was not water damage, and that the grey-ness came from pushing my phone screen back in. Horrible customer service, and horrible people to lie to a customer and waste their valuable time .

Da
Review №51

Jay was very knowledgeable, friendly and very helpful! he was able to fix my iPhone right after Apple was trying to get me to buy a new one. Will recommended to friends!

Je
Review №52

Great service guys understood my problem and was a reasonably price too great job highly recommend

Ka
Review №53

Great service! They replaced my broken screen, changed my battery and gave me a screen protector for an incredible price! Very friendly and helpful :)

Mi
Review №54

Kevin was incredible. Efficient Turkish guy. For 150 I got my iPhone 6s fixed. Great quality 😎

fa
Review №55

I took my 7 plus for battery replacement kevin did a good job and they did It same day

ga
Review №56

They are amazing they same me save me money thank you guys for your help

tr
Review №57

Love them soo much ! They always fix my phone PROPERLY!!! And it gets done in a timely manner!!

Lo
Review №58

Omg they did such a good job the service was fast and my friend loved they way her new phone was fixed with no problem.

Es
Review №59

Got my ruined samsung s7 fixed in 2 hours. They did a great job and gace me a case and a temper glass for free. Guys are so kind and dont let you go before they make sure they fix your problem. Strongly recommend.

Sc
Review №60

I have a strong suspicion of most cell phone repair places. Kevin at iFix fixed that. After I dropped and bricked a phone he helped me recover data for a reasonable price. He has also steered me clear of some bad products. Everyone needs an honest mechainc for their car, an honest plumber for their house, and Kevin and iFix - I believe - are honest cell phone repair guys.

Ak
Review №61

This is the best place to visit for any phone issues or phone accessories, I promise you would like it

Ch
Review №62

If you want your phone fix come here best place I’m Houston

Sh
Review №63

I Always Shop here Everything is so nice . Kevin Helped me out alot. Very Nice atitudes

Te
Review №64

This place is great!! Got my phone fixed very quickly less than 2 hours . Less costly than Apple Store. Apple Store couldnt save my phone !! Ifix and repair fixed water damage !! So happy with service

Li
Review №65

Excellent customer service! Jay repaired my broken iPhone 6 glass quick and made sure we got the protection tempered glass to avoid damage in the future! Highly recommend!

An
Review №66

Good customer service . I would highly recommend.

Ma
Review №67

Jay is the best. He fixed the whole damn thing and I havent had any problems with it. He walked me through the process and they had it fixed extremely quick. Thanks Jay!

Ch
Review №68

The screen they replaced with cracked in 10 days with no drops/bumps/trauma and a case on. I was told I probably forgot dropping my phone and I could pay full price to replace the screen. Avoid this store.

Ro
Review №69

Great and honest people. They fixed my IPad perfectly. Fair values

El
Review №70

I am extremely accident prone and have broken 2 iPhone screens which iFix and Repair have repaired and recently took my grandmother’s phone. This will always be my go to for iPhone screen repair in Houston! Thanks!

Fi
Review №71

Fast and reliable service. The screen qualitys are good and the workers are honest!

My
Review №72

Repair time and customer attention is great. Quality of screens is sadly bad. I went to get my iphone6 cracked screen replaced and they told me it will take 20mins and it did which is quick service. However when it was turned on, the colors were off and very pale, the images were not as crisp.They tried to address the problem and make me happy by trying another screen but unfortunately the second screen still did not show colors well either and it was not a brightness issue. It seems that the LCD replacement screens they are using are bad quality and definitely not worth $100. Their customer service is great but still this doesnt change my disappointment having now a bad quality screen.

Wi
Review №73

Very timely with a job well done. Came with a 2 month warranty, so not too worried about any issues. Fair deal overall.

Re
Review №74

Very professional, quick, and easy to work with! Definitely coming back for any repair i need to get!

An
Review №75

Kevin helped us out a lot. Best place at the galleria mall

Sh
Review №76

Best phone doc store ever you should go here definitely!!

ed
Review №77

Dont get your screen replaced here! They use the cheapest quality screen they could find and charge you as much as the Apple Store does. The color is noticeably off, frame rate is horrible, its not responsive at all, and its not as sharp as it should be. I asked if they use apple brand screens and the guy reassured me they did. This place is a rip off... STAY AWAY.

An
Review №78

BEST PHONE FIX SERVICE EVER WILL GO AGAIN 10/10

ny
Review №79

They do an excellent job! My iPhone went in looking like trash to class! Im satisfied !

Ro
Review №80

When I visited i fix and repair my experience was greatly pleasing thanks to Jay, he went out his way to make sure that i was happy with my product and that i would get the most out of it. I encourage others to visit and take advantage of the great help.

IB
Review №81

Great service, quick and easy and are willing you give you a deal on prices

Ka
Review №82

Good service. I was there for business trip from NY. I had a cracked screen on my s5. these guys fixed it in 30 minutes. saved my life.

Ma
Review №83

Very friendly/helpful people here ! Was able to get a iPhone case and privacy screen for a good price .

sa
Review №84

Really good experience I work I n the galleria for 4 years I recommend,the best one in Houston..

Is
Review №85

This is the place you will trust to fix your I phone with quality and 90 days warranty 👍👍👍. I fixed my IPhone 7 and my old IPhone 5. The place very clean and well organized next to Nordstrom to have great cappuccino while you waiting.Please see Onur and Zafer. 😃

Sc
Review №86

UNPROFESSIONAL. I took my iPhone 5 in to get it looked at. Once I returned home, I realized the technician forgot to put my bottom two screw in the phone. After returning to the store, the technician told me he couldnt find my screws. I told him that I felt this was VERY unprofessional so he took a second look in the back. He then came out with ONE of my screws and another screw from an iPhone 4 (which didnt match the color or even fit correctly). Now remember... he first told me he didnt have any matching screws available and now he comes back with ONE matching screw??? Now hes lied to my face. I then asked him if this was a chain or family owned company and also if they were searchable on Yelp and Google reviews. He replied with yes and then I told him he had one more chance to go in the back and get my other matching screw or I would file a complaint with the company in addition to giving them bad reviews online. After looking at me dumbfounded, he replied with no. So here we are with a horrible review. Not only are they over priced, they are rude. Before even attempting to look for my missing parts he made me step out of line and wait for him to help all 10 other customers waiting in line!!! DO NOT WASTE YOUR TIME!!!

me
Review №87

Great work and fast service. Excellent place!

Re
Review №88

Excelent service. These guys know what theyre doing.

Ja
Review №89

They were really fast, inexpensive and friendly ! I Definitely recommend !

Dr
Review №90

The best ever fixed my phone in less then 20 mins

Da
Review №91

I had really bad and worst experience with this place and if there is less than a one star I will rate it... The guy whos working up there has no idea and no experience in fixing, but I am blaming the manger here for hiring a guy fixing phones with out having the right experience to be playing with customers phones ... Five month ago i went there to fix my iPhone 5s which the problem was charging plug and in the same time replace my screen (crack), and they suggestion to change the battery too they charged me 260$ next time the touch screen is so bad, I went back to them and next day come back for it, next day the phone shutdown completely I couldnt turn on, i went back again, next two days after I got it back, same problem still there touch future on the screen so hard and frustrated, I had to got back to the store and stay without a phone for another day and I had it back next day the speaker is not working and Ive last time I went back to the store to leave it there and turn back next day. After 3 days the screen popped out .. I didnt even want to see any of them at all... This place is big SCAM,, carful

Br
Review №92

Jay was extremely helpful and provided amazing customer service. My phone is like new now!

Jo
Review №93

The customer service here is pretty great and I got exactly what I wanted!!!

Br
Review №94

Lack of professionalism. Kind of shotty set-up. Got screen replaced here for iPhone 6. It popped out less than a week later. They did a sketchy job gluing it back in. Overall not happy. Apple Store was just too much of a hassle to deal with. Will find a better place to do business with. Gave it 2 stars cuz at least my phone is functional now.

To
Review №95

Great service and prices loved my case 🤗

Ad
Review №96

Great fix, many kind of phone cases, and good customer service!!

Di
Review №97

BEST PHONE SERVICE THIS PLACE IS GO TO PLACE

al
Review №98

I loved it so much !! THEY EVEN CUSTOMIZE PHONE CASES !! 😍

My
Review №99

Good people, great customer service, and great prices..

Ja
Review №100

These guys rock! My iPhone 4s finally crapped out on me just a few weeks from expected delivery of a 6. It would no longer hold or even take a charge. I called a few stores that all closed before I could get there. I stopped at the Apple store on the way to iFix next to Nordstroms. The Apple Geniuses cleaned my port but couldnt get it to charge. I was told they could exchange it for a new one for $200.00. Didnt make sense for me because I only need a few more weeks of life from this phone. iFix was able to replace the battery and port for $97.41 (tax included) while I waited and had dinner a few stores away. Phone is charged back up and working fine. I found the guys that worked at this store friendly, techie types. They replaced the port for less than quoted over the phone for $49.99 vs. $75.00 (they said it might be cheaper if when they looked at the phone and came in). I hope I dont need these guys again but probably will. I wouldnt hesitate to use them or recommend them to a friend.

Information
57 Photos
100 Comments
4.4 Rating
  • Address:5135 W Alabama St, Houston, TX 77056, United States
  • Phone:+1 281-766-8349
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Phone repair service
  • Repair service
  • Screen repair service
  • Store equipment supplier
  • Technical service
Working hours
  • Monday:11AM–7PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
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