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Cell Phone Hospital
5959 Hillcroft St, Houston, TX 77036, United States
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Cell Phone Hospital
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Ch
Review №1

Scammers. Bought a Groupon today and went into the store and they claim the business was “just bought” by someone else so they cannot honor the Groupon. Even though I called to verify beforehand and they said “yes come in anytime and drop it off”. Also the Groupon is still available to purchase and business is the same name and phone number.

Do
Review №2

They fixed my screen less then 2 hours! Very good service and very nice people

Ru
Review №3

The poor customer service Ive gotten makes me doubt the validity of these reviews. Ive called Cell Phone Graveyard repeatedly since November 2020 when I left my laptop for a screen replacement. Every time I call I either dont get a answer or someone picks up and tells me that my Laptop is in storage, which explains nothing. They tell me theyre going to call me back, and then NEVER call me back. This review will change to a 2 if they can do their job 7 months later.

Co
Review №4

Great customer service....fast...hardly no wait time...location was only ten minutes from me....very convenient.

Sa
Review №5

Bought a Groupon to have my iPhone screen repaired. Was told it would take 2 hrs. 40 minutes into waiting in the store with no AC on a 100 degree day in Houston i was told they could not use the Groupon because the screen was cracked on the side. I would have to pay another 100 for the repair.

Ar
Review №6

Awesome place. I had my screen fixed quickly. I needed my LCD fixed also and just payed the difference of the screen. Will return back in any other cases.

Ca
Review №7

These guys are fraud and deceptive. They said my Samsung S6 phone was repaired and that I just needed to charge for 3 hours. It was night and I paid the repair charges in good faith. When I tried at home it hadnt been repaired but in fact was in worse condition, with mashed displays, battery not charging, and SIM card removed. My wife lost thousands of pictures. I have a claim filed in small claims court in Harris county. Stay away from them

Xa
Review №8

Had a screen replaced in less than 15 minutes. Turns out it didn’t perform as I hoped so they replaced it with another one and I just payed the difference, not a whole other screen. Excellent service with careful attention to customer’s needs. Highly recommended.

Ja
Review №9

Great service! Very dependable and trustworthy business. Good deals on Groupon as well. Best prices in town! Thanks much!

Mu
Review №10

Awesome people great price quality repair quick turn out great customer service you cant get better than that

Ke
Review №11

Mariah great service and gets the job fast will use them again if I need to.

Sh
Review №12

Love this place! Not only will you receive great customer service from their staff, but they will get the job done fast!!! Stopped by during my lunch break after cracking my phone and they had it fixed in under 20 minutes!

Ka
Review №13

My phone looks brand new again. Thanks for the prompt and great service! I was in and out in less then 20 mins. Amazing!

Ke
Review №14

This place is phenomenal. EXTREMELY AFFORDABLE. Your item looks just as good as new when you receive it. The employees are polite and professional. Any questions you have they answer with complete honesty. You will definitely not be disappointed doing business here.

G
Review №15

My finger nail scratched the screen the first day I got my phone back.The home button was destroyed from scratched after a few weeks of carefully using the phone.Use this business at your own risk.

Pi
Review №16

People working here they are so honest and polite. Best service. I haven’t seen honest professional service before. Even they gave me free glass protector and while they were working on my phone, this gentleman gave me their store phone to use for sometime. I would say best service awesome staff good quality product.

Ja
Review №17

I had a great experience here. The service was amazing. If you need a phone repair come here, especially after one. You will not be let down. Great prices. Amazing service.

An
Review №18

Fast and good service! I got my LCD screen changed within 30mins. Highly recommended

my
Review №19

Very good customer service, they took great care of me. They are centrally located in Houston and the repair was fast! I was excited to finally have my phone screen fixed and not cracked! I’ll come back if I need to have any device screen repaired. Ask for Johnny!!!

Ir
Review №20

I took there a Kano coding computer with an unwelded cable to fix. I had to call them several times to ask the how much they were going to charge me and if the items were already fixed. Four weeks after I dropped off the Kano computer, and them not calling me and not answering the phone, I went to the store to pick up the Kano. For my surprise, the Kano was not only not fixed, but they had broken the carcase that protects the board they had to weld the cable to. Worst part, the guy who was there thought it was already fixed and he was ready to charge me... He didn’t give me any solution, so I took the unfixed and now broken Kano with me.

La
Review №21

I was not sure what to expect but this place was excellent. From the customer service to the professionalism of the gentleman helping me with the repair. He also used language I could understand. I will use them for all my cellphone repair needs.

ZO
Review №22

I had an amazing experience at The Cell Phone Hospital. They were more than accommodating to my needs and went above and beyond the call of duty! I highly recommend this place to fix your phone as they were super nice and customer service was awesome- throughout the whole staff. No complaints!

An
Review №23

They fixed my phone in one hour ! My iPhone looks brand new and so far it works great ! I’m leaving to Florida tomorrow so I’m happy to have found a fast and affordable place to fix my phone 😊

mo
Review №24

Fraud would be the most accurate way to describe this place .They will charge you a $40 labor fee when they mess up your screen repair and say it was simply your phone not them during the replacement even with a so called 30 day warranty .I would not recommend this place to anyone. Make sure to get a copy of this so called warranty before you decide to WASTE your money time and energy .Have a blessed day.

KU
Review №25

These people are amazing! I’ve been going there for so long now and they’ve always taken care of me. Definitely recommend them to everyone! I always ask for Mariah but they are all great to deal with! If I could I would give them 10 stars! Best prices in town, best customer service, and that fastest! Thank you cellphone hospital for always keeping me right!

Ka
Review №26

Great service, quick, friendly and a great price .. if your are looking to get your phone fixed check them out ..

Ke
Review №27

After breaking the glass on my phone, I went to Cell Phone Hospital and was given the BEST SERVICE POSSIBLE L!! Definitely visit this place for your cell phone needs!! I would give them 10 stars if it was possible!!

H
Review №28

Definitely Recommended. Fixed iPhone 6 and 8 screens for a very reasonable price and done in 45 min for both. Also, threw in screen protector for free. Super nice people too. Will do all my phone repairs from now on.

Sh
Review №29

Make sure you ask for Johnny! Hes got a great personality and is easy to interact with. Hes quick, reasonably priced,, does a great job on his repairs and gives you your old parts back! I will definitely be using him moving forward for all of my device repairs!

Is
Review №30

I highly recommend this place, not only are they fast, but their service is superb. Im actually glad I came here. This is a great place to get any kind of phone fixed.

Pa
Review №31

Awesome and excellent service. Replaced screen on my iPhone. Recommend Cell Phone Hospital. Very friendly and professional.

Je
Review №32

Best cell phone repair in Houston! Best quality products and always the best prices. Great staff and customer service :)

Al
Review №33

This was absolutely the best service!! So quick and easy and the most cost effective place by far. I got my parents phone and my phone fixed and we are so happy! Thank you guys.

Be
Review №34

Fast, reasonable price and very efficient. Love cell phone hospital and their crew. Thanks guys!!!

Fl
Review №35

Awesome folks! They took care of my cellphone broken glass very professionally and quickly. I definitely recommend doing business with them.

Da
Review №36

Awesome service and great prices! Called ahead and they kept the prices I was told and were very friendly! 30 day warranty! Def will be back if I need a repair!

De
Review №37

Avis is who helped me with my phone and he was very fast and helpful! I have a 8plus and he fixed it within 20 minutes, also very affordable! Definitely recommend the Cell Phone Hospital !!!!

Ke
Review №38

This is the best place to fix and repair your cell-phone, hands down!!!! Great service, excellent pricing, and fast. Thank you!!!

Sh
Review №39

Had my phone fixed today and these guys were awesome! Very professional, friendly and fast! Great place and service.

An
Review №40

For anyone who goes ask for Mariah! She is amazing! She works with your price range and has great customer service!

fa
Review №41

I really liked my experience here so far. I would recommend it to anybody who wants to get there phone fixed.

Ly
Review №42

I had a very good experience. The repair was quick and neatly done. The guy also matched their price on Groupon which was very competitive! Thank you!

Na
Review №43

Cellphone hospital team is the best! They go above and beyond! I recommend this place to everyone! Thank you for the best service!

jo
Review №44

Great friendly service. Fixed my cracked screen within a few minutes. I highly recommend.

pr
Review №45

I like their services... they are really fast and reliable... I recommend everyone to go there

Je
Review №46

Awesom3 service quick and phone looks brand new❤️❤️ Highly recommended!!

Ke
Review №47

Definitely recommend this place! Great customer service great prices and great quality! Check them out ask for Mariah!

Mi
Review №48

Mr Johnny and Ms Mariah were extremely helpful and were able to expertly explain and show me everything regarding my repair for my iphone. It was nice to be shown what as going on underneath my screen and have the problems pinpointed. I actually ended up at the wrong location upon arriving, but they were patient, courteous, and helped me quickly.You have a new customer! And the price was right!!!!!!!!!!!!!Thanks again my phone (and I) were going through it. 😁 But we are back in business now.

Sa
Review №49

Great costumer services. Showed me exactly what they were doing with the phone. Super quick and easy

ja
Review №50

Amazing customer service and excellent reasonable prices!! I do recommend!!

Ge
Review №51

Didn’t have to wait a lot like other places and they did such a great work on my phoneGreat staff and great customer service

an
Review №52

Very fast and efficient and great value for the price ! Thank you cell phone hospital ! Replaced two screen covers and a glass screen repair, no issues

Ma
Review №53

Shawn is the best! World class service... if I have any issues.. He more than happy to fix them accordingly.. He goes over and beyond for his clients! I must say hes a good guy! Thank for servicing our community by keeping us connected wirelessly! 😊

Ja
Review №54

Best price for Iphone X Screen in Houston. Replaced my badly damaged screen in 10 minutes while I waited. Great service!

Jo
Review №55

They were fantastic! Very polite and very fast. Great place will definitely go back!

Wa
Review №56

Best price in town. Jonny was able to fix my screen as a walk-in in under 15 mins. Highly recommend this place. Thanks again!

Li
Review №57

Mariah was so helpful, polite and quick with my repair. I recommend coming here for good and fast service!

Je
Review №58

Very fast and knowledgeable fixed my son phone within 10 min WOW will definitely recommend

Te
Review №59

Thank you cellphone hospital for fixing my iPad iPhone and Samsung all under one great price! You guys are the best and Id always recommend people to you all! Best team in TEXAS

Ke
Review №60

Very professional and quick service. I would definitely use them again and recommend to friends.

Pa
Review №61

Fast service! They really know their products, will explain everything in advance and will give you a fair price on repairs! Highly recommended! Been ripped off at some other cell phone repair shops but this one is legit. Worth the 15 minute drive for me.

Yu
Review №62

I took my phone in for LCD Repair but after they fixed my LCD my phone was having a issue with screen response. So I took it in the next day and they fixed it without charging me anything they were cool with it. Other phone stores would have probably charged me $50^. Im satisfied with their services. (Edit) Although they do seem to sometimes do a poor job replacing LCDs if you noticed that your phone screen is not glued in properly or see light from the LCD demand them to fix it because it makes your phone a lot more vulnerable to falling or water.

Ca
Review №63

Owais took awesome care of us. Not only did he offer the best price i could find after searching a deal for days, but he was transparent and super fast. I highly recommend this place and especially Owais! 👌🏽

Ma
Review №64

Good customer service i just get in and they helped me really good, they have all i needed

Ri
Review №65

Great customer service! Great experience time friendly and very savvy when it comes to there product definitely recommend to anybody that is looking to replace a screen.

Nn
Review №66

Sean is very professional and kind. In fact all the others are too. I went to get a screen replacement and I got it at an unbeatable price. He has the cheapest rates in town. He even helped fix another phone that some other professionals could not fix. I also found a parking spot easily.I will always recommend this place

Jo
Review №67

They fixed my phone so quick and did the best job thanks guys

Di
Review №68

My phone was cracked and Sam was very honest with helping me get a good deal. We shopped around to many places but he gave us the best deal. I would recommend this place to my friends and family.

St
Review №69

This place is amazing! Ive gotten my phone fixed at several places and always had problems but not here. They do an amazing job on timing and pricing. Ask for Mariah she is wonderful!

Ji
Review №70

Great service! Fast and professional. Best prices in town. Had screen and artery replacement plus fixing headphone jack. Highly recommended!

Ma
Review №71

Came to get my sister phone repaired and they did a wonderful job and got me in and out within 15 min SAM was very honest and professional

Ji
Review №72

Very personable staff, who actually took the time to treat me like an individual. the service was speedy and accurate and i felt very comfortable the entire time. Make sure you ask for Evelyn, although young very knowledgeable in regards to cell phones. I would not hesitate to come back.

Al
Review №73

Best cell phone repair place in Houston! Amazing customer service with the most reasonable prices in town. Always happy when I walk out of here.

Ju
Review №74

Johnnie took care of me. He was very kind and helpful he fixed my Apple Watch so fast I literally grabbed lunch and the watch was finished!

Be
Review №75

The guys are very nice and professional which is the reason for 2 stars but I think their repair skills could be better. My screen is loose and when I pointed this out the guy said if you have a problem bring it back. As I started using the phone more my volume increase button doesnt work. Also, the front facing camera has a black halo around the lens. If I need repairs in the future I will try a different store.

Tr
Review №76

I walked in sad that my phone would have to get a new phone but they fixed my phone for a wonderful price and now everything is working great!!! The service was wonderful and the people were great!!! I would definitely come back again!!!

La
Review №77

Avis was awesome... He has the best customer service EVER and personality is freaking awesome

JP
Review №78

Fixed my iPhone in no time! Great Service

ci
Review №79

Quick repair, phone working great, good service. Would definitely recommend!

ma
Review №80

It was a very pleasant experience, they are very professional and the service is great. I recommend 100%

Al
Review №81

I appreciate the efficient manner that my phone was repaired. The price was also better than I anticipated to repair my iPhone.

me
Review №82

I had a great experience. I called and was contacted by Avis. I let him know my phone was damaged and texted him a photo. He told me to come in for a free diagnostic. He then stated he could fix my broken screen and lcd in 15mins. Phone is now working like a champ! Go there and ask for Avis! Also, be sure to speak with Mariah at the front desk! She is super cool and keeps you comfortable while you wait with amazing customer service.

Ti
Review №83

I visited cellphone hospital today because it was a real emergency I had and it needed that emergency care, so when I got there Sean Chase was very helpful and respectable about my issue. My phone needed a new battery and here I am thinking my 6s plus had finally died on me😩😂. Sean found the issue in 20 minutes and I really appreciate him and his service today!😍 I will be back if my phone needs another hospital visit! Thanks Sean and Chase! ☺️

sa
Review №84

Great service, very knowledgeable about phones. Very detail oriented.

Il
Review №85

Very happy with the result! Fast done on the spot and very friendly lady who served us.

na
Review №86

The best call phone repair store in the H-TownFast and there products are top notch!

Bo
Review №87

This place is extremely helpful and the front desk tech Mariah has the best attitude. Customer service is top priority! I’ll be back !

Ro
Review №88

Very convenient location, I was in and out within 30 minutes with my iPhone 8 Plus screen repaired!!!

Ra
Review №89

Great staff and great service! They also gave me a free screen protector for my iPhone 8 for being a loyal customer! Best store in town!

El
Review №90

Great experience, fast service and honest pricing :) they were very helpful

Me
Review №91

This place is awesome, I will most definitely be recommending people here, it was easy & fast to get my cracked screen replaced on my iPhone.

Ar
Review №92

She was very friendly and helpful! definitely will come back if i have to.

ep
Review №93

The Service was Fair and quick! first time having them fix my screen from a suggestion from a friend and i didnt regret it ! They will fix Your Phone and more, I fell absolutely in love with the staff, theyll work with you and do whatever works for you and what you need! and they have the costumer service with a smile! and its just a place you need to bring your phone !!! FOUR STARSS

Ta
Review №94

The best service ever! Very quick and professional.

Nu
Review №95

They killed it. Phone looks perfect again thanks to johny. Will come back again!

Do
Review №96

I have been to this place too many times with all my iPads and iPhones.. service is always outstanding, quick and efficient! I won’t go anywhere else!!

As
Review №97

Best cellphone repair place in houston! they always work with us and give us the best prices and always have good customer service!

Je
Review №98

Very professional and knowledgeable fixed my phone within 30 min ♡♡Thanks CPH team

Ke
Review №99

Be aware! This store will scam you! I brought my pixel for battery replacement and they said it is screen issue. So I ended up getting a new screen and battery Then when I brought it home screen came off and screen got cracked . And also speaker had no sound.So I brought it back to store. the manager SAM said it is not his fault and not going to anything about it.I was so mad and called the police.I just had simple battery issue and I ended up with cracked screen and no speaker sounds.DO NOT GO THERE UNLESS YOU WANT TO WASTE YOUR MONEY AND TIME.

Information
97 Photos
99 Comments
4.5 Rating
  • Address:5959 Hillcroft St, Houston, TX 77036, United States
  • Site:http://cellphonehospitals.com/
  • Phone:+1 713-266-3400
Categories
  • Cell phone store
  • Computer repair service
  • Computer service
  • Electronics repair shop
  • Phone repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
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