Went in with a particular style in mind and my sales associate Brooke was amazing! She pointed out everything that fit in my criteria. She was such a great help and did amazing with the whole sales process. Made my shopping experience a breeze! I recommend her to any one looking for patio furniture. Can’t wait to receive my furniture.

Ms. Ivette at Rooms To Go was amazing. She was so pleasant and so helpful. She went above and beyond to make sure I was satisfied and overall made me feel at home and comfortable. You can tell she enjoys her job and extremely knowledgeable. This was my absolute best experience buying furniture.

Recently purchased bunk beds from Rooms to Go Kids.The sales associate, Uriel, who helped me was extremely helpful and wasn’t hovering over me and my family. He made us feel at ease while shopping around. Definitely will be returning when it’s time to get single beds

Noe was a fantastic salesman! He really helped us out and was extremely patient while we searched for our perfect bedroom. He was very charismatic throughout the whole process and gave us lots of helpful tips, would definitely recommend him!

Bought couches back in January which messed up within 6 months of having them, they look old! Called customer service and asked me to go to the store and pick a new couch. I go to the store pick what I liked of course I was going to have to pay the difference which was about $300 extra. The store manager comes out and tells me I had to go online and go through the process online since my first purchase was done online. After waiting for delivery ALL DAY because they kept changing the time frame I received dirty couches which looked like they had been dragged through mud. Called customer service of course waited about 35min to get someone on the line and they told me I have to wait until after 4pm next day because it was a “return” she could not reschedule my delivery. I’m extremely frustrated with their customer service and low quality furniture I think I’m better off at IKEA !

This was my first experience buying new, outright furniture. I was a little worried about it but Ms. Cuba was SO helpful! She was attentive, open to listening to all my concerns about colors and style! I didnt feel obligated or rushed to purchase. Ask for her if you go! She definitely helped make the experience easy and fun!

My husband and I had the best experience today thanks to the best sale associate ever John Perretta he is amazing! He helped us looking for our bed, he will help you with everything you need, he has great experience and knowledge about everything! I really recommend if you go there ask for him he will help you with everything you need!

Uriel from rooms to go kids was very helpful and knowledgeable about getting my kid a bedroom set. He was very patient and understanding and he made me feel very comfortable about my purchase. My kid loved his bedroom set, will be returning ask for Uriel castro

Paul was very helpful! Helped us find exactly what we wanted that would arrive in time for Christmas. He also checked to see if we could get it sooner. Great service and not pushy.

Nice large open and clean showroom. Helpful staff that are not pushy at all. Variety of styles and prices.

Kitchen table and chairs kept getting delivered damaged. I have had two deliveries so far and each time the furniture has been damaged. My very first delivery the table was scratch and the cushions were not even attached to the chairs. My second delivery the table and the chairs were scratched. Contacted customer care and they are letting me trade out the table. When I get to Rooms to go to trade out the table Customer Care didnt complete the job and now I have to wait even longer for an undamaged table and chairs.

I called this location to see if they had an item here that I had seen at another location. I spoke with Austin who told me that they had the item, so I told him that I would be in later to see it. When I got there not only did Austin show me exactly what I needed he also helped me out with other questions I had. Austin was absolutely AMAZING!!

I purchased a couch from here and the two men that delivered it were unprofessional; cussing left and right. They could not fit it through the door and ended up damaging it. The next time my new couch was delivered, two different men came. Super professional. Quick and efficient. Assembled the couch in-home. When it came to purchasing the couch, however, we could have probably paid all up front but decided to do small payments instead. We were denied the shorter plan which reduced my credit score with nothing to show. We were approved for the longer payment plan which we decided to go with. I should have read the terms more carefully before proceeding because I have, as of this month, made $600+ worth of payments, but the total cost has only been reduced by $300 which I can only assume is due to interest. They also tacked on a $250 fee because some promo ended, thus increasing my monthly payments. What a scam. Word to the wise: just pay for it all up front if you can afford it.

We wanted to thank YVETTE so much!! We bought a sectional sofa and a table set she helped us a looot she was patient and nice, answering all our questions and explaining everythingShe made our process going smooth and easy we never had such a great experience before!We are so happy for our purchase and we will definitely coming back to get more furnitures!!Ill post pictures as soon as we get them 😊

Awesome experience today! JP thanks for your help. The fact that you passed on a sale in order to continue to Service my wife and I was ablsolutely selfless.Thank you... Thank You...Thank you.

Ask for RUBEN MORALES. He was incredible and so helpful. We will come back again and again and again because of Ruben! Thank you!

Went to look at a new furniture set. Found one that I liked. They said it was going to be backorder till at least mid October. Why even put out furniture for sale that is so backordered....

July 31, 2021—— I bought a non cheaper king bed in April 2021 and the delivery was settled for July 31. After 4 months of waiting, the header came completely damaged. We called costumer services and the answer was, wait until November and the only gesture of Rooms to ga was to grant the delivery. They offered also to go to the store and choose another bed, which would imply a new waiting time, and besides, we spent a long time choosing the one we got, that probably we could not find a replacement. So disappointed!!!!!!

We had a wonderful experience shopping here! Our sales associate Noe Rodriguez was excellent and helped us with all of our needs.

Inconsistent delivery protocol with what appears to be non Rooms To Go employees who have been contracted for delivery services, I had two deliveries (sofa sleeper and dining room) and you would not have known they were for the same retailer not to mention God only knows if theyve been vetted...My glass table arrived chipped, with only one leg of a two T-leg base and levelers missing from the bottom of 2 chairs...ive spent HOURS over the last few weeks on the phone trying to get a resolve to what otherwise should be an easy fix ...finally Ive been given an October exchange date for a purchase made in April that was delivered in June, I was so at my wits end I took it, they couldve said December was just glad to have finally gotten to a resolve...I have my fingers, eyes and legs crossed hoping for the best when the exchange shows up.....theres so much more serious things going on in the world right now till all you can do is laugh at the ridiculousness of it all but for these prices its not unreasonable to have expected better....my first purchases and potentially my last with RTG....maybe its just pandemic residual, I cant imagine this is what happens under normal circumstances....a gift card for future RTG purchases or a discount of what I paid would have made the pill easier to swallow but alas no reconciliatory options were offered....

Mr. Ruben was very patient and helpful. He approached us kindly and help us all the way. We did not feel rushed at all.Will be back for more furniture.

Went a few weeks ago to get my son his new bedroom furniture, Uriel from Rooms to go -Kids was very helpful and made the process easy. Thank you Uriel!

My shopping experience at RTG today was a great one. Josh was extremely helpful and informative. He showed me exactly what I was looking for on the first try and got me out of the store within an hour. Would definitely recommend Josh for your next shopping trip!

We had a wonderful experience shopping here! Our sales associate Noe Rodriguez was excellent and helped us with all of our needs. We came to shop here twice and requested him because of how great he was the first time. Not only was he great but the prices of RTG were also amazing. Definitely coming back here!

Noe was extremely helpful and straight forward a whole lot better than our experience with Ashleys furniture who kept changing delivery dates from 3 months to 5 months to 9 months. Noe let us know everything that was in stock and everything that wasnt.

Paul helped me find the perfect mattress of my dreams! He spent a lot of time showing me all the options and helped me figure out exactly what I wanted within my budget. If you’re looking for a new mattress, I highly recommend you request for Paul to assist you!

They have a Good variety only problem was availability but JP was there to help me out. Walked out with a new bed set. Try and look for JP very patient and knowledgeable guy.

Stop by rooms to go by memorial city, to look at some patio furniture. Met Brooke she was very knowledgeable, patient, and answered every question we had. She made shopping easy.

Noe was such awesome sales rep. He answered all my questions and provided detailed information. His customer service skills were exceptional and very knowledgeable about the product. I’ll definitely be working with him on future purchases. Overall I walked away feeling good about my purchase and the service received l.

Our visit at the store#2306 was a pleasant experience, and was made even more like it when Mr John Perretta began helping us… thanks John

We are delighted with our selection of patio furniture from Rooms to Go. In particular, we appreciate Gretchen Jones for her attention. She was understanding of our needs and concerns and was quick to address all of them to our complete satisfaction. Rooms to Go has our deep appreciation for their outstanding professional representative.

John aka JP was super helpful. He took the time to explain and help us get a better understanding of which options works best for my wife and I. Definitely coming back for the rest of the rooms and sending all family and friends to him!

Great customer service and their prices are very affordable.

Noe was absolutely amazing. He made sure we had all our questions answered and felt very comfortable. We walked away feeling wonderful and cant wait for our couch to be delivered!

Oh, I am quite peeved as i write this review. I have given them 2 stars only because the sales agent that assisted us was friendly and answered all the questions. Really, all the agents we spoke with were great but the policy in place is ridiculous. We purchased two kids beds and mattresses but our new address was not updated in their system so on delivery date, we got a call confirming delivery for our old address. We called and informed them the address was our old address. They asked us to wait for their system to update and they will place it back on a track to be delivered to the right address. They were upfront and mentioned that we would not receive the beds by express (extra $50.00) but will try to deliver as soon as possible. We called again only to be told that they would not deliver until September 14, this is more than 2 weeks out for something they have in stock!!! We tried to cancel the order and they wanted to charge a restocking fee of $500.00. Absolutely outrageous. We then received another call to deliver on Sept 10 but just decided to get them out of our lives and to pay someone else to pick up the items and deliver tomorrow.

Worst furniture ever Cindy Crawford sectional bought 2019 tearing at the seams. I bought an extended warranty and it freaking dont cover tearing at the seam. I have a $1700 couch I cant sit in. Rooms to go a waste of money. And time. I bought better furniture at goodwill hell

Just bought my kids bedroom set and it was a great easy experience !! All Thanks to Uriel castro!!! He is absolutely the best!!!

I work 12 hours a day 5 days out of the week, which means I don’t have a lot of time to waste. MILTON, was amazing, quick and efficient. If you guys want a guy that can be straight to the point go ask for Milton!

Nice service for a good price. Was able to walk away with a couch same day

I ordered a couch, bed, dresser and some other furniture/decorations for my home, not only did it take too long for them to deliver the furniture but I was never offered an option to have my furniture put together and brought into my home or I wouldve.If you order furniture and you dont opt to get it put together they wont even bring the furniture into your home. They just drop it off outside and leave. They left my couch outside and just left, just sped out of there.Today the delivery people just dropped it off for me to figure out with everything sitting outside. Im probably going to return it all I am so unhappy with their service, I have thousands of dollars of furniture and felt like this was an awful experience.I figured they would at least have the decency to bring it into my home...

I highly recommend Paul. He did a great job, I was able to find an amazing mattress. He took the time to show me around and to explain me the differences, until I was able to choose the perfect mattress for me. I really appreciate it.

Paul was very helpful as soon as we walked in to the store he greeted us nicely.He explained in detail what we were getting and gave us advice.I would highly recommend asking for Paul.

I had a blast today with Noe Rodriguez. His customer service was so phenomenal. He makes u feel like old friends that met again. l spent my money without feeling it. I encourage everyone to look for this guy when u visit the store for a great experience. Thank u for being such a good person helping others made the best choices.

Scarlet could not have been nicer, more professional, more knowledgeable nor more patient. She was fabulous! Other sales people very nice too!

Karl was very patient with me as I shopped for furniture for my first apartment. He was extremely helpful and he didn’t make me feel pressured at all. Overall great experience.

Noey was excellent when it came to my Living Room purchase. This was the second time I’ve purchased with him. Very knowledgeable on all Rooms Togo products Thanks Noey I Greatly appreciate your service!!!!!!

We had a really great time at Rooms to go. We were served by Mr. Paul Garcia. He was really nice and showed us some really great mattresses and shared great details about each mattress as I was looking for a really selected one for my mom who has back issues. We got a good deal with a bed and a nightstand and Mr. Garcia helped get a good deal on finance. I will really visit back soon as we need some recliner chairs and nightstand.

Why are their love seats so expensive?? $979, seriously? The staff was nice and helpful though.

Carmen was so friendly and receptive to all of our questions when I was at the Memorial City RTG Kids Furniture section! I could tell she really cared about my needs when shopping for a bedroom set for our ittle Goddaughter...her experience and patience really impressed us!

I buy bed frame here. Nice 👍 but little bit expensive I got this blue navy.

It really saddens me to need to write this review. John Martinez sold me a piece of furniture and told me the sofa it was replacing would be removed as part of the delivery. Then, it turned out to not be true. He was new to the sales team and may not have intended to lie. But since I live in an apartment, and have no way to dispose of the sofa myself, it is a burden I did not want to bear.He told me his supervisor would be in at noon and I promised I would wait until he had a chance to talk things out with his boss. It is now 2.5 hours after the boss was to arrive and I have heard NOTHING! So, this means the boss was unable to offer a suggestion - or John forgot about me. Either scenario is disgraceful. This is not the way to do business.It is the 2nd piece of furniture I have purchased from this company, but it may be my last. If I do go there again, I will get a written record of what is told to me. Rooms to Go evidently does not train their sales team. Even so, anyone making promises to a customer should get his promise validated before putting the customer in jeopardy.Hopefully this young man will learn his lesson and become a more responsible sales person. He acted like my promise to write a review was making him a victim. So sad and inappropriate. If I were to be the person who made the mistake I would take it upon myself to make it good. Clearly John Martinez and the Rooms to Go company store are not going to do the right thing.Maybe the star rating should be lower. It would be if I didnt like the glider so much. It fits my space so much better and I love the fact it glides. This kind of thing should never happen because it really puts a bad taste in the mouth of the customer. BAD BUSINESS!

Ms Gutierrez was very professional and knowledgeable of the products I was purchasing. She help from beginning to end she was not just trying to sell a product she wanted for me to be happy with the purchaseThanks for all your help

We were looking for a bed frame and headrest and some decor items. Got help from Mike Adair and he knew exactly what to show us and we basically were in and out within 30 minutes. He gave options and this is why I love the shopping experience here. the choices on fabrics, design and the flexibility on delivery. Been shopping for 7 yrs.. and hopefully in the future too.

I work with Noe every single time I order something, he is fast, efficient and listens to what I want instead of simply pushing a sale. Every single order placed has arrived in great condition and on time and he follows up with me after arrival to ensure I’m happy with my products. If you’re looking for furniture I highly recommend Rooms to go, not just for the quality but for keeping people like Noe on their floors.

John in Rooms to Go Patio was such a breath of fresh air today! He was very very patient with us, I think we changed our mind about 100 times, went back to Rooms to Go to look around, then came back, and he was ready to answer any of the millions of questions we had for him. Ended up changing our minds to something a little bigger later in the evening, gave John a call and got it all situated!! He was very friendly, and very informative, and straight honest! If you’re in need of some out side furniture I highly recommend going to John!!

Mike was great. Made this a smooth and easy process. Thank you

Excellent selection of furniture. Nice prices.... but... from the moment we walked in I could barely finish a sentence when discussing furniture options with my family before another sales person popped around a corner to ask if we were finding everything ok. A different person every single time. Every 3-4 minutes.... I get it. Very available and if I had questions it would have been perfect, but we were just browsing and not quite ready to buy.

Great experience. Wasnt hounded by sales people. Noe, the salesman, asked once if I needed help, I told him what I was looking for but I needed time to look at all that they had. He let me go and do my thing, and when I was ready, I found him really quickly. He answered all my questions and concerns whilst walking me thru the sofas I was interested in. When I made my decision, he wrote up the ticket quickly, explained everything to me, and sent me on my way. His patience and professionalism was much appreciated. Ask for Noe, he was awesome!

I had a great time shopping for my furniture here with Noe. I’m very picky and he really helped me put my living room furniture together. He went above and beyond moving furniture around for me and giving me tips. He was genuine and always happy to help. I went to the store 5-6 times and he was always very optimistic and patient. The living room set he helped me put together looks really good and it’s really comfortable. Loveee rooms to go! Thank you 🙏🏼

I needed to purchase bedroom furniture for my son, and our salesman, JP, was extremely helpful and knowledgeable, and went out of his way to make sure we were able to get what we needed. I highly recommend him if you need help with furniture of any type.

MARIA SCHOONEWOLFF (038982) did such an outstanding job helping us as a family. She was extremely helpful and answered all of our questions. Very kind and courteous lady. We all enjoyed working with her. Maria made our visit to your showroom very pleasant and rewarding.We purchase many pieces of furniture from the store with her assistance and valuable input.

The shopping experience with Juan Anaya was fine. Now the dispatcher Jeanine is a whole different story. I was trying to help the delivery guys figure out how to get my furniture inside without damaging it. Furniture which I had waited for since March and Jeanine kept trying to rush me to either take responsibility for any damage might be incurred or send it back. Mind you, Ive waited over 3 months to have it delivered and she tells me the delivery guys have 7 minutes left to be here. I didnt and do not appreciate being rushed like that so I told them to just take it back. Upon discussing it with my son, he made a suggestion I hadnt had time to think of. So its 20 minutes later and I look out and they are still there. I ran out and told them how it could be done and they accepted. I got my furniture, but Jeanine had me all riled up to where I couldnt think. Dont think Ill be purchasing anything there again.

Decided out of the many places that I visited or looked up, that I would try Rooms To Go. The moment I walked in I seen what I wanted at the front door. Greeted by Noe the salesman, he asked a few question and gave me time to look around without any pressure. The place was bright and offered a large variety of styles. Good parking.

Absolutely the worst experience I have had on both the delivery and customer service side of buying anything in my life. I bought a TV console I’m May and had FIVE different deliveries before I got one that didn’t show up broken. Throughout the process customer service didn’t seem to care at all and obviously they didn’t try to ensure it didn’t happen again and again. I finally just got lucky that the one they delivered the 5th time wasn’t broken. This place will not get my business ever again.

I bought a sectional and the fabric unravelled and fell apart. They told me that I could buy new cushions at my expense.....new cushions in which the issues the defects had not been addressed.....then they stopped making them the cushions. I was then offered a swap. Delayed a month for what I was told was in stock. I kept the damaged pieces and when they came to get them and swap....the delivery men take the pillows and throw them back in my yard and leave. They said they had urine stains....and neglect....1 i sent them pictures of the damage. To make up that they had stains because I had dogs is insane. They dogs arent allowed in that room. I am disgusted at this place. Then I research and come to find out they do this to others. Never ever buy from them. They are overpriced and everything falls apart and they lie. I called customer service and was pretty much dismissed and said it as lect and yet that isnt the case. So I am a liar? I have had a card for years. I am cancelling. STAY AWAY.

I had a wonderful experience. I went into the store a few hours after calling about the mattresses on sale for the 4th of July. Luckily I spoke to Mike on the phone and he assured me that Id be able to try them out in store. When I showed up a few hours later, he was more than happy to show them to me and was patient while I tested them out. I really appreciated his customer service!

The place was really busy but we were greeted and helped immediately. Its the support that follows this is where we are not so satisfied with. If RTG can invest more money and resources into supporting their customer service, this would allow customers to feel that the initial sale isnt the more important to them.

I want to take this opportunity to thank my salesman, Jacob Martinez, for spending the better part of 2 hrs helping me furnish my new apt.I only came in for a TV console..but he was so knowledgeable that I trusted him to help me find the other things I needed. I left with a rug, sofa and mattress! RTG please make sure to treat Jacob kindly because he is an asset!

Their customer service is pretty awesome. I luckily got a great deal and they processed my order without any trouble. Nelson was very supporting and helpful. I think this is a great store when it comes to furniture

I want to thank Nelson Saunders for all his patients during our process for looking furniture. He was really kind and helpful when it came to looking for our things. And gave us really useful tips when needed it. Excellent client service and would recommend him to anyone that needed it.

Ask for JP - this guy is the absolute best! We were unsure about how our experience might be at Rooms to Go but JP made everything a breeze. This guy is the GOAT!

**UPDATE** I got to connect with the customer service via email and they offered me a one time reselection option to take away my sectional and replace it with new merchandise. I went in today and selected a new couch which will be delivered in few months and they will take the old one away. Thanks for the excellent customer service. Will update to 5 stars after the deal is completed.*Original Post *HORRIBLE Cindy Crawford PRODUCT that doesnt last!I Bought the Cindy Crawford Home Metropolis granite sectional from Rooms to GO - was a good couch at first but shortly after the seams and stitching on the cushion starting ripping apart! Such bad and horrible product quality for just a person sitting on the couch causing the stitches to fall apart. I called customer service trying to get a replacement part and learnt the product is discontinued (no wonder) and no replacement part are available. So, I am stuck with a couch that is below satisfactory. Such a disappointment to have a $2000 couch not lasting 3 years... not a happy customer!

Noe made the process of getting a new couch quick and effortless. He was very professional, knowledgeable, and personable. I definitely appreciate his help with everything and would highly recommend him and rooms to go.

I went to Memorial City Rooms To Go and received the best service there. My Salesperson Nelson was extremely helpful in finding me new bedroom furniture. He truly made sure that I left happy with my new furniture decision. I loved the friendly service Nelson provided so much that I went back and bought new living room furniture too. Great service, great quality furniture, and great prices. If you go to this location ask for Nelson!!

I had Joshua as my sales representative. I walked around the store a few times. Nobody approached me (which I liked) then I started testing recliners. Formed my opinions. Then Joshua came up to me. Asked if I had any questions. And then took my buying criteria. Told me he was going to do a lap of the store. Make sure he knew where everything was. And came back and bam bam bam tested out everything that fit my criteria. He was also very quick with telling me colors, fabrics, and most importantly availability.My new recliner arrives on Friday. So simple. So easy. Plus interest free financing.

My salesperson, Paul, was great and did not pressure us. He also gave us time to think and understood when we wanted to leave and come back.

Giving it 5 stars because I can’t give 6. Noe was so wonderful and patient, extremely knowledgeable and well versed in all areas. Will definitely recommend to all my friends. Never had a better experience shopping anywhere else.

If you are reading this you’ve been warned. Do not shop at this location. We got our bedroom furniture delivered and it did not come with hardware to put our bed together. We called the store and we were told that we had to speak with customer service in order to get the hardware delivered to us so that our bed could be put together. We were trying to figure out when we would be able to have another delivery team out to put the bed together. We were told that if we had two strong man that we knew maybe they could put it together, we were also given the option to go to Home Depot or Lowe’s and buy screws in order to put the bed together ourselves. All of the employees here are extremely rude and they were trying to get you to see their side of the mistake that was made and never once apologized. There is a lack of customer service and lack of empathy also a lack of knowledge as to why these types of things happen when furniture is being delivered. So, if you are looking for timely delivery, all of the parts to your furniture and bare Minimum customer service skills please take your money elsewhere.

Swift, easy and informative transaction! Fell in love with our new pieces and mattress! Jacob in particular was extremely helpful and informative through out the entire process and explained everything very thoroughly! He also spoke from a personal experience on particular products and helped us invest in the right choices. Thank you Jacob!

Liet Cuba sales representative is excellent!!!! You have to go with her. She has great charm, knowledge and experience. We happily left with a Chest that we bought and we will be back for more. Highly recommended!!!!

Gretchen did a fantastic job. She is a great sales woman in the Patio furniture area.

Liet was wonderful to work with. She was very patient and she treated us like family. I would definitely recommend her and Rooms To Go has gained a returning customer.

Patrick Ruffin, salesmen, was wonderful. Very thorough and informative. Very kind and patient with my elderly mom. I wish they had our theater chairs in stock but they dont we have to wait 4 months! Hopefully well worth it. I bought a couch recliner several years ago and still very nice. Held up well. So happy returning customer.

Angelo was super nice and very helpful. Make sure to see him when going to this location. 😁

Paul at RTG was amazing. I came in with an idea of what I wanted and he just allowed me to explore all my options upfront then gave a few suggestions. By the end of the interaction, I ended up with something completely different from what I planned but that I absolutely loved. The delivery dates were far out but he promised to check daily for an earlier date. The day after my purchase he called to tell me he got my delivery moved up over a month and I was ecstatic. RTG has not once failed me. I had to return to them after a nightmare of an experience with Ashley Furniture.

I was really disappointed with other furniture stores - I felt like that they had a poor selection. Rooms to God had a really good selection, decent prices, and the sales people weren’t overly pushy. Definitely will shop here again!!!

Do not order anything from them, they are terrible. After waiting for weeks for a couch delivery they tell me the day before that they are only sending half the couch. Go to Gallery Furniture instead!

Im giving them 1 star and 0 if I could because of the credit card company theyre partnered with. Synchrony is a big scam and Im surprised theyre still in business. We purchased the furniture in April and financed through this BS bank. Its mid July and we still havent received the card. Called them zillions of times and every time they confirm the address and were yet to receive the card. This has caused the payment to be missed a couple of times and we cant set up an automatic paymemt without having the card! If its not scam, what is it then?

I had the MOST amazing experience shopping at Rooms to Go (RTG)! I went in and was met by Mr. Paul Garcia who greeted me and asked how he could assist me. I shared what I was shopping for, and my budget--- he shared several options with me. Mr. Garcia was very patient and offered suggestions when asked. I will definitely be sure to ask for Paul the next time I visit RTG and will recommend him to others. He made my shopping experience painless. Great job!!!

Im y used to buying furniture anymore, but it was a pleasant experience. Saul was easy going and we made a no-pressure purchase. The price is comparable to other places, though I think prices went up all over the city. At least we found something we like!

JP was very knowledgeable and helpful. Another great experience at rooms to go!

This is really Bad quality furniture. The furniture is lost the shape in a couple of years. The warranty is useless, don’t buy it, it’s wasted money. Terrible quality, I will complain to the BBB. DONT BUY ANYTHING AT ROOMS TO GO, the don’t stand behind their products

I purchased a full bunk in April 2019 & a week later I noticed some bolts were missing. Some were tighten so tight i wasn’t able to fit a Allen wrench to remove the bolts because their socket shape was ruined from drilling so hard. They sent me bolts with no instructions that’s fine. But how will I remove these bolts when I move? A month ago the same tech came out because my 12 year old sons futon bed wasn’t forming into a sofa. Pictures were taken because the bed rail was pushing the bunks side board, the right side causing damage...such as scrapes and dents. I have not heard from anyone via phone about this and this was back on May 29th. I have warranty on the bed so I would like someone to contact me to let me know if I can get someone out here to fix or replace an take apart. It’s been two months! I took pictures to show my proof. & sent an email with these picture today.

Had a situation with another store and came to this store to hopefully find a solution and spoke with Lisa and she helped my mom and I out tremendously! So informative and was able to solve all my problems that another store couldn’t! Thank you so much for being so patient and understanding! Also Noe and Kristen helped out too! They also gave great customer service! Will go back to this store only!!! Thank you again!

Great discounts on the 4th. of July. Lots of selections. Great no interest plans. Ask for Nick.. he was friendly and professional and took great care of us

After having such a bad experience with a sales associate out at the Baybrook location of Rooms To Go, my wife and I came out to this Memorial location and had a wonderful experience with Liet! Liet was extremely cordial and knowledgeable. She made buying a sectional such a great experience.

Some mistakes on customer service on beds but I recommend Uriel he was very helpful person that has helped us for three years and has done a very good job. Look for Uriel when you are there.

Employees share different information with you especially about the fees. You need to talk to different employees to get the correct information. If you go there, find Jacob and talk to him. He is a very nice guy. He speaks too fast, gives you correct information, gives you great advices.I had a good experience with him. Thank you Jacob.

Karl was so helpful to my boyfriend and me when we shopped for a couch for our new apartment! We had visited the store last weekend to look at couches and stopped Karl in the showroom when we had some questions about a specific couch. He helped us move it around and was able to answer all of our questions, but we knew we weren’t buying that day, so we thanked him and moved on. What we didn’t realize was that Karl was in the middle of another sale when we had stopped him and asked him for help. Karl did an incredible job at making us feel like his only customers even though he was working with someone else. We appreciated our experience with Karl and his attentiveness so much, we waited a week for the bad storm to pass through to go back to the store and work with Karl on selecting our couch. He helped us figure out a warranty and coordinate a delivery that works for our move-in date!Thank you for making one part of our moving experience a little easier, Karl!

Jake did great. Answered all of our questions and knew all the information off the top of his head. No heavy-handed sales tactics. Fast and easy.