Mario was an amazing sleep expert for my husband and I. We were just looking for a bed for our needs and he went through all the options and explained the benefits of each. He was very kind and knowledgeable. I recommend this place for anyone in need of a bed without feeling like theyre being overpriced for no reason. Thank you Mario and thank you Mattress Firm! :)

Daniel was so helpful and knowledgeable. He didn’t try to over sell me a mattress. He gave me exactly what I needed and went above and beyond to find the right price and mattress. Because I needed my mattress same day, I had to pick up in person at the Clearance location. Kenya the store manager not only helped me load the mattress to my truck but she jumped right in to help me secure the mattress safely. I could not have done that on my own. I was traveling a good distance and I was so nervous the mattress would end up flying out. But Kenya was all over it!! Thank you Daniel and Kenya for going above and beyond and for all your kindness. I appreciate it so much!!

My wife and I went into Mattress Firm to purchase some high quality pillows. Our salesman, Mario, was very knowledgeable about the pillows and with a few keywords such as neck support and firmness he directed us to pillows that fitted our needs. We tested them and chose the one that we felt was best for us. The process was quick and easy. There wasnt any upselling which was a huge plus for me. He stayed on task and sold us exactly what we came in for. I appreciate that. I plan to upgrade my mattress soon and I will definitely be back to this location.

My experience with Mattress Firm was so nice I found the bed I wanted, and Mario was extremely helpful.

Went to the store and Mr. John didn’t offer the best deals it seems like everything is cheaper online he didn’t offer free pillows to do the review and what he felt was a discount came with him complaining about how much commission he’d be making off the sale. He told us we had to spend a thousand to get the free adjustable bed frame when on the store clearly advertised a ad that said spend $699 and you get a free adjustable frame. He was not trying to even look at the online deals that was made but he did offer me a expired Memorial Day Sale… It’s overwhelming and a hassle that your Online Service doesn’t match the actual shopping in person experience. You will do better shopping online and won’t have to sign a waiver because the deal he felt was a “steal” would compromise his job, get a better Guaranteed deal, & nobody complaining and making you feel obligated to support their salary issues!!! I just wanted a nice bed now I feel guilty for not shopping online and having to give this rebuttal. Next time I’m taking my business to Mattress Giant!!!

Excellent service, he cares to understand our situation and looks for a solution, 100% recommended.

Thank you Mario Mitchell, for assisting me today Mattress Firm needs more Employees just like you... And your Delivery Men were excellent.. and yes you all met all my expectations, God Bless 🙏🏻, stay safe 🙂

The sales rep was very quick and detailed regarding what my family and I were in search for.

I am leaving 5 stars because I have never encountered an experience like the one I had yesterday ever. Malissa showed me such amazing customer service and was kind and sweet from the moment I walked in until the moment I walked out. She exceeded every single expectation and more. I am most definitely recommend everyone I know to her and her location. She deserves a promotion and some. If they had more people in the world as her things would be so much better. She help me pick a great mattress for my back problems. Being I am a disabled veteran and have many medical problems from it, she focused on what would better benefit me and not the sale of a mattress. The experience with her was amazing and I will go back to he her when I’m ready to do my guest bedroom.Thank you Malissa for all the assistance at the 45 and West Road Location

My sales representative Charles was very knowledgeable. He had a lot of patience and was very personable. I was very happy with my purchase and it was worth every dime!

It was a stress free, knowledgable experience we were very pleased about the service we recieved from beginning to end thanks alot

John was knowledgeable and allowed the customer to make a decision.

Danny and his co-worker were very pleasant and knowledgeable about the bed frame we purchased. The pick up at the warehouse was really smooth.

The customer service was exceptional. I really appreciate Gorgina taking out the time to find the perfect mattress for my budget. She was well informed of the product and just overall seemed like a good spirit. Thanks again.

The only reason i cannot give 5-stars is because of covid. I was able to walk in. Discuss what type of bed i was looking for. They found me a great deal and had me out the door in 30min. Because the store did not have the mattress in stock. They were able to find one that would have a earlier due date.Thank you.

I don’t remember the last time I got customer service this great!!. I was greeted as soon as I walked into the store. Mario was very professional. He listened to my needs and made excellent suggestions. He was patient and got the job done. I would definitely recommend this location for your next mattress purchase. Can’t wait to sleep better on my new mattress

Thank You Mr. Mario Mitchell for a great experience at Mattress Firm. You were very Knowledgeable, Professional and the prices are awesome. Anyone looking for a quality mattress at a good price go see Mr. Mario Mitchell at the West Rd location.

Excellent customer service. Was able to order at one store while out of my area and pick up at the store near my house. Incredibly convenient and very fairly priced

Great service! John help me out very good !

Great attention without being pushy. Super informative and patient

From the moment I entered this store, I was greeted by both employees and felt very welcomed. As I entered the store, Deanna engaged me with a questionnaire/workflow that helped give her an idea on what direction I needed to go. She was able to align me with one of the Serta Hybrid mattresses that honestly gave me both the comfort + support. On top of her finding me the perfect mattress she showed me other items that could enhance my sleep comfort with their cooling pillows and adjustable base. Amazingly, Mattress Firm’s current sale afforded me to not only stay well under budget but also great bundled offer on bedding!!If you’re in the market for a mattress, go to this location and you’ll enjoy GREAT savings and professional service.

Our new friend Jay delivered stellar service. Definitely planning on future purchases!

Melissa went above and beyond to provide better service than I could have expected. If the mattress is as exceptional as she was I will be very happy.

The Greens Landing store associates, Steven and Austin, are very kind and informative about the mattresses. I knew nothing about mattresses but thankfully the Manager Steven asked about how I sleep and informed me the best types of beds for the way I sleep and found the perfect bed for me. I really appreciate their kindness there.

The salesperson was knowledgeable and professional. We were the only customers in the store, so service was fast and efficient. This is my third time doing business at this location, and I’m sure I will again.

As soon as my wife and I walked into the store we were immediately greeted by Mario. My wife and I were looking for a new matress but werent sure what we were looking for, so then Mario asked us a few questions about sleeping positions and then from there he took us straight to the perfect bed. Mario took all of our insecurities and guess work out of the equation with his professionalism and outstanding customer service. Mario made it so quick and simple, he is very knowledgeable. So if your looking for a new matress I highly recommend this place. Thanks again Mario.

Both employees were awesome!!! So friendly and the woman was so informative 🥰🥰🥰🥰🥰

Jim was great! Store was closing and he still serviced us. He is super friendly, efficient and fast. We are recently moving and we felt very welcomed by him. Thank you so much for everything!

Great customer service! Jim was a excellent salesman. He walked we though the store, and explained everything I needed to know. The store was clean. Everything came out amazing. The adjustable base is amazing and easy to set up. I would recommend friends, family, and anyone shopping.

Called and spoke to Jim yesterday to get a low profile box for my 4 year old. Jim didnt have any at his store but was able to immediately find one for me at the warehouse. Very easy and pleasant experience working with Jim. Thank you sir!

By far best experience I ever had buying a bed. Jim helped me find the perfect mattress. He showed me every option and helped find what was most fitting for me. Definitely will recommend my boy Jim!

First time coming to mattress firm looking for some good mattresses... Mr. Steven helped me out looking for one, great customer service, good information about it, so as his partner, and cant wait for the mattress to arrive... willing to come back for an upgrade in the future

Great options and friendly service. Steven was very knowledgeable about the products and he was able to recommend great options for our master bedroom bed. Thanks for your help and patience.

I had a great experience there at the Mattress Firm of 45 & West rd. Lance and Jim where a big help by helping me get my mattress home nice and safe. They strapped it down perfectly on top of my car where it didnt slide off or scratch the top of car. thanks guys.

Stephen was excellent! He knew about the product. I got a great deal and look forward to my product being delivered (free)

I went into the store a couple weeks ago. Jim took very good care of me while I was purchasing a mattress. He answered all of my questions and took his time and explain everything to me. He is a really good guy, very knowledgeable. Next time you go into the store make sure you ask for Jim, Thanks!

The staff here was amazing! My mom and i went yesterday and purchased 2 beds. Steve was an awsome help. Both him and Jeff were so easy to talk to. Definitely recommend this location.

James T was fantastic to work with. He really knows the products and gave us a great deal. Buying a mattress was actually fun, who knew THAT could be possible??!

Great deal and great mattresses. As a repeat customer, there wasnt any question about going back. Our sales person really listened to what we needed, helped us work out a great option so we got everything we wanted, and stayed late to finalize the details.

Mr. Jim and Mr. Steve were GREAT. They made me feel so comfortable. They helped me to pick out a great bed. I am so grateful for them. Tina Marshall.

I would like to acknowledge and thank James Turkal for his expertise and patience as he walked us through our mattress purchase. We are very excited to find a mattress that meets our individual (different) needs. Thank you, James for your time, knowledge, and personality.

Jim was great! He was very helpful at finding the perfect mattress for me! He was great to talk to and made what should of been a dull moment fun and interesting.

Awesome experience. My wife and I thought it would take forever to pick the perfect mattress but thanks to Jim we were able to quickly get rid of that fear and also find something that worked for both my wife and I. Thanks Jim...

Ms. Melissa was very nice and helpful and knew her job very well. It was not hard to make a decision. Thanks again Julia & Kenneth Smith..

Sales associate has great customer service and helped me pick a mattress within my budget. Thanks

Great customer service skills from Jim! Very polite! Showed us exactly what we needed and wanted. He made it easy to select our mattress and base. Finally getting a great night sleep.

I liked the prices and plenty of merchandise to choose from. The cleanliness of the business and also the friendliness of the salesperson. The sales person was very interested on what I needed and was very helpful.

They guy in there were really amazing at helping me out choosing the bed and they try to help you financially so you can go home and be happy that you got a bed they will really help you out

Sales lady was very professional and helpful in helping me choose a queen mattress.

Jim was great. Steven was also very welcoming and knowledgeable. This store makes sure you get what you need within your budget.

Jim, was an excellent salesman. He helped me find the best mattress for my needs. I received it today and cant wait to try it out soon.

Great store and amazing staff. I needed to pick up a new mattress and Jim was able to help me pick out the right mattress with no high pressure sales. He was very knowledgeable on all the beds in the store. Very happy with our purchase!

I absolutely love my experience when I purchased 5 mattresses and 4 bed frames today. Steven Gonzalez was amazing!!! Definitely WILL be back.

Stephen provided me with excellent service. He was very knowledgeable about the products and attentive to my needs and budget. For those who are in the market for a mattress be sire to ask for Stephen.

Jim was an awesome guy, helped us out with everything, I received my sons mattress today as he promised. I definitely recommended him to anyone i know. Hes very knowledgeable with everything.

I just ordered 4 mattress sets at mattressfirm. Jim the salesman was the best. He was attentive and patient but most of all knowledgeable about his products I will def be back for all my future mattress needs.

I went in the store to do a warranty exchange with all kind of stipulations but Steven and Austin worked diligently to ensure that I left a happy customer. Although I may never purchase from Mattress firm ever again, these two gentlemen get a capital A in my book.

By far best experience I ever had. Jim helped us find the perfect mattress. He showed us every option and helped us fine what was most fitting for us and our budget. Definitely will be coming back and I recommend.

Awful management and employees. Disrespectful and lazy. Strongly recommend you find somewhere else that isnt going to rip you off while treating you like garbage.

I called MATRESS FIRM spoke with Steven Gonzalez. He asked me questions to know my needs and pointed some out according to my budget, he knows his products I will recommend him to anyone in need of a mattress. Great service

Steve made the process of picking the mattress that was perfect for me very easy. Thanks for your help and patience as I made me decision.

My family and I visited your store on West Rd. yesterday. Jim Turkal was our associate who assisted us in purchasing a new mattress. Jim was very knowledgeable about all the mattresses and explained which was best suited for us. Jim walked us thru the financing and all options we had for payment.We were very pleased with the whole experience and will return and recommend to our friends.Again, thanks Jim.

The sales rep wanted my personal information before he even asked what I was looking for. To be a good sales rep, you need to figure out what the costumer wants first. Then find a payment plan that best suits their budget.

The 2 men working the store were very professional and helpful to what the customers wanted. They didnt try to change our minds to get something else. Would go back to make future purchases

When I walked in, I saw Jim working with another group, and I was impressed by the way he worked with them like he knew them. We waited a little and were very glad we did! He was great!

Steven, the sales associate at the Greens Landing store, was very helpful and knowledgeable. He answered my questions with ease, a smile, and a snazzy suit! 😊

Im very satisfied with Mr. Jim located in north houston. Our family was treated with kindness. He was very helpful, knowledgeable and made purchasing easy.

They gentlemen that help me wasnt pushy like most and he was very knowledgeable about what I asked. He helped me find something that fit my sleep habits and budget.

Took my son to get a new mattress, as i had originally gone to the spring location, but my son wasnt with me and service was ok, but Im so happy i came to this location as Jim was AMAZING! Great customer service, extremely knowledgeable, answered all my questions and worked with me at exactly what my son needed. Highly recommend him and will be referring my family and friends to him and once Im ready for my mattress update Ill be back to see him only!

I had a great experience purchasing my new matress here. Jim was so professional, polite, and well informing me about the different types of matresses. Will definitely come back again to this location in the future.

Steven was really nice, friendly & helpful, he was very patient & helped me find the perfect mattress for me in my budget.

James was awesome and he gave me a outstanding price. I learned so much from here. He’s awesome and very educational

The manager Jim was very professional and respectful. One important thing I liked about him was his attitude. When I told him I was on a budget he still gave me the same courtesy as any high roller.

Great experience the sales man Jim was very nice and very helpful ..recommending all my family to shop their

Jim and Steven and probably two of the most respectful people I have ever encountered very professional and helped us understand a lot about beds that we didn’t know . I definitely recommended goin there and getting your beds. We found a great bed with the help of them two thank you guys .

Jim and Steven were honestly just great they tended to our every need took notes and shared advice and ended helping us choose a great bed it was a great experience and we feel really good about getting our new bed because of that hands down the place to go

I walked in looking for a good quality bed and that is exactly what I got thanks to the young sales man Steven Gonzalez, he was was very helpful, polite and understanding. Thank You Mattress Firm and Thank You Mr. Gonzalez Im very happy and satisfied with the bed I purchase 😊

Very Great customer service was my first stop for a mattress definitely didn’t think it was my last but they convinced us to stay and gave my wife & myself an excellent deal. Omar definitely makes you want to buy from them and if I ever need another mattress in the near future I won’t hesitate to make this my only stop. I definitely recommend them to anyone in need of a great mattress with a great price followed by excellent customer service this is the place you need to be wish I could rate them higher

My fiance and I purchased a new bed from Mattress Firm today. Josh took excellent care of us. What I loved most was his knowledge and patience as I went back and forth, trying to decide What would be best for my fiance and me. Josh never pressured us. I never felt like he was saying whatever just to make a sale. He gave us time to try out some on our own, but he was nearby when we needed to ask a question.Josh listened to our needs and helped us get the best possible price and finance option.A fabulous experience!

Very satisfied with my visit to this location. The manager Jim is very professional and knowledgeable. Will definitely recommend this location to family and friends. Thanks for everything Jim!

Great place to get a new mattress! Jim was super charismatic and was really helpful throughout the entire time! Super recommend this place. 😁👍

Had a good time Steven helped a lot was professional and got me 6i needed . Prices was good and fair overall can see myself coming back.

It was fast and they was professional with it! Keep up the good work guys! ☺️

Jim helped us out a lot, we got a new queen mattress, and box spring, as well as a smooth protective cover for our new mattress.

Great experience the salesman was very knowledgeable with the bed types and very helpful. I will recommend this location to anyone.

Got a great deal on a quality mattress. On top of that, Jim made it quick and simple.

Sales man Jim was awesome. Very helpful and was a le to give us a great deal we couldnt pass up. Thanks Jim.

Went in today to look for a nice bed. When I walked into the door a man named Joshua B was very attentive and polite. After a very fun conversation and trying out a few beds we found one that Joshua B found for me that was the best fit for my needs. If you are looking for a fantastic place to shop for a bed make sure you check out this place and ask for Joshua B to help you out. He is a very nice and understanding person that will get you into the bed of your dreams and be able to start to have a better night sleep.

Great experience and great customer service

Excellent service from Mr. JimNice store and excellent merchandise I’m very satisfied of their service

Jim was very helpful he didn’t sell me just anything he sold me a mattress he would sleep on great customer service and very reasonable prices

Jim was absolutely awesome. Very accommodating and awesome customer service experience.

I think Jim was an awesome salesman he took his time out to work with me help me out with making Decisionsion the bed I wanted to get I really appreciate him I will recommend a family member to come to him

Thank you to Jim Turkal for helping me find a wonderful set. He was extremely helpful, knowledgeable, and nice. Highly Recommend

The sales lady was the best!

Excellent customer service,Jim was very helpful with finding us a very comfortable mattress will recommend to anyone who is looking for a mattress at a decent price.

The store has wonderful deals, as well as customer service. Thank you so much!

Heard some really good things about Brent, here, so we decided to give him a try. I knew next to nothing about mattresses. By the time I left, I felt very well informed. He didnt try to up sale us. He was most concerned with getting us the right mattress. We felt very comfortable with him.Very confident about the purchase we made.

Great customer service! Very pleasant experience!

Jim was great. We had an amazing shopping experience.