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Mattress Firm Bunker Hill
9762 Katy Fwy Ste 600, Houston, TX 77055, United States
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Mattress Firm Bunker Hill
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Da
Review №1

Had the best experience of buying a mattress here at the Bunker Hill location with Rusty and his team! Usually I buy everything online but went in person instead and was highly satisfied with the great customer service, high quality mattress product and speedy delivery. Also scored 2 free pillows and mattress protector with a special deal at that time.. Id definitely come back here if needing another mattress

La
Review №2

Great experience at the Bunker Hill Mattress Firm! I literally could not find a headboard anywhere in stock and this location made it happen. Friendly, helpful and fast service with help from Rusty! I will definitely go there first for all of my mattresses and bedroom furniture!

St
Review №3

This has been the most terrific time Ive ever had shopping for a mattress!! Raul, Berkeley, and Ken are the three musketeers of mattress sales!! Raul went above and beyond to not only find me a new mattress, but to also make the process smooth. Berkeley and Kens exuberant customer service made me feel purely welcomed. I dont know about other locations, but if you want over the top service, then Bunker Hill is the destination! I HIGHLY RECOMMEND THIS LOCATION!! BTW, this is my first ever Google review, and I am honored to leave a glowing report of my experience at this location, thank you ALL ONCE AGAIN!!!

Za
Review №4

I got Nectar Full Size mattress. Overall very pleased. Ken was amazing and super helpful. He went out of his comfort to help me get the best product and best price. He called different stores to find me best price and he saved me $100 delivery fees. I will diffidently work with him again.Great value! Great service! I will tell everyone I know.

ca
Review №5

If you’re looking for mattresses, go see Ken at the Bunker Hill Mattress Firm. Great shopping experience. Ken listens to what his customers need/want, is very kind and professional, and helps find just the right mattress. Highly recommend.

S
Review №6

Raul was patient with us while we shopped for our new mattress. He helped us stay within our budget, even so far as to call other locations for clearance items. Raul was able to schedule our delivery within a couple of days within a window that fit our schedule. We are very happy to have worked with him at Mattress Firm.

Mi
Review №7

Overall great service and experience. We walked in and were immediately greeted. Our salesman asked questions to quickly identify our need (ie kid’s mattress). He showed us a few options (not enough to be overwhelming), gave good feedback on our questions, respected our choice, and then helped us pay for and schedule delivery. Being a mom with toddlers, it was so nice to have someone help us quickly, listen to us, and get it all done in less than 30 minutes. No pressure or hard selling involved!

Ch
Review №8

We were searching for a new mattress for our master bedroom. Rusty at the Mattress Firm at Bunker Hill made the experience easy and enjoyable. He was very knowledgeable, sharp and efficient. We let him know what we were looking for, he explained all the options, then gave us time to decide. Not pushy at all. He has an upbeat personality, which made the process very pleasant. The customer service he provided was top notch!

Sh
Review №9

My husband and I had a great experience working with Raul at Mattress Firm! Finding the a good mattress within our budget was important to us. We had a lot of questions and concerns. Raul was very knowledgeable and helped us choose a mattress that fits our needs. He was patient and informative and we highly recommend him! We love our new mattress!

Gr
Review №10

Rusty was the representative that I worked with. He knew the products well, how to cross-shop styles and ultimately helped me find exactly what I was looking for. He respected my price-point and helped me get the most within my budget.Awesome experience. Great location. Highly recommended

Ke
Review №11

Raul took great care of us. Worked hard to get us the most competitive price possible and we were elated!We would highly recommend working with Raul if you are in the market for new bedding. He’s a nice guy and will take care of you!

Cl
Review №12

Rusty was very nice and informative. He made the experience very pleasurable. Knew the products and made sure my friend got the best bang for his buck !

Te
Review №13

Loved the environment, when I walked in I was greeted immediately. Rusty helped me narrow down to exactly what I was looking for. He was super genuine and didn’t try to force me to buy anything that was out of my price range. This was legit the best customer service I’ve experienced in a long time.

An
Review №14

Ken provided excellent service, helped me find the mattress I needed and was done in 30 minutes. He was very straightforward, no BS.

Je
Review №15

If you need a new mattress, go see Ken. Best experience we’ve had with any salesman anywhere. He’s perfectly intuitive about his clients’ experience. He doesn’t hover around and let’s you browse at your own pace, but he always pops back over at the exact moment you realize you have a question. It’s like he knows you have a question before you do. Also, he listens to what you want rather than trying to sell you something you don’t want/need, and shares all the knowledge necessary to make an informed decision.We all know how terrible mattress shopping can be, but not with Ken. We had been to several Mattress Firm locations and other mattress stores in the area, including an initial visit to Ken. We went back the next day to try out the mattresses we liked and make a final decision, but knew we wanted to give our business to Ken. Thanks, Ken.

si
Review №16

My girlfriend and I had a great experience shopping here. Ken took very good care of us and was very knowledgeable about all the different mattresses that we were looking at. We ended up making the investment and purchasing the purple 3 hybrid premier. Looking forward to better nights of sleep!

Ma
Review №17

Rusty went ABOVE AND BEYOND to get me the perfect mattress. He was extremely helpful and worked with me to find something I would love. He is the epitome of great customer service and willing to go above and beyond for his customers. Will definitely be back and sending my friends/family to this location whenever they need a new mattress specifically due to my interactions with Rusty!! This man deserves a raise!! Wish I could give more stars!

di
Review №18

Rusty was a real expert, he educated my fiancée and i since it was our first time buying a good mattress, he gave us finance options and literally placed our interest first without being a pushy salesman. We recommend him & had a great experience with Mattress Firm.

Ia
Review №19

Rusty was great! Got us the matress we where looking for and for a great price. Fully recommended

Jo
Review №20

Kenneth had excellent customer service! He helped me find a bed within my budget. Very helpful and patient. I give him 5 stars! He made the process much easier! He was friendly and funny! Now a days that’s so important! Great job Kenneth! Keep up the good work!

An
Review №21

Rusty was a great help when I came in the store & very friendly & helpful on the phone prior to me coming in. It was a pretty quick process even with financing I was done within 30 minutes and I only had to pay $1 the day of purchase with the deal they had going on. (They have great financing options with progressive) He was able to set up my mattress to be delivered for the following day, with some zip codes same day delivery is even offered. My only slight complaint is that it didn’t arrive within the delivery window so I had to be at work when the delivery person came, but this is still the only company I’ve found to deliver your mattress even remotely close to when you purchase it. Most companies we’re giving me a window of 3 weeks - 3 months and I went to several places before coming here. Rusty & this mattress firm location easily get 5 stars from me. :)

Ti
Review №22

Great place to buy a Mattress time i walked in Rusty helped me with everything i needed to know about their product see Rusty great guy will be back!!!!

Ta
Review №23

I would like to thank Ken for his great hospitality. He was very knowledgeable, patient, and had a warm friendly personality. The store manager was also nice!! There was no pressure to purchase anything from this location. The Bunker Hill location by far is the best location to purchase a mattress. Thanks guys for great hospitality!!!! Y’all ROCK

Pa
Review №24

Brad made it so easy and quick. I had great service and everything was exactly Ashe said. I love my new mattress! Highly recommend asking for Brad!

Re
Review №25

What a wonderful experience! I went in worried that I would get pressured into buying something I didnt want or need.....I was wrong. Ken was helpful, listened to my needs and wants, and provided excellent customer service. If you need to purchase a mattress, this is definitely the place to go.....great service, great product, and great prices. Mattress Firm at Bunker Hill is the place to go.....everyone was great, but Ken was awesome and went the extra mile! =-)

Ta
Review №26

Rusty was proficient with options available to us in our budget. Great selection and great customer service. Entire process was easy and smooth! Will definitely go back to Mattress Firm and Rusty for our next mattress purchase. Thank you!

Al
Review №27

Raul was super helpful! Process was fast and easy and I got a great deal !

di
Review №28

Rusty was very professional and helped us choose the best mattress for me and my girlfriend. I would definitely recommend this location because of the exceptional service Rusty gave us. 5 stars all the way.

Di
Review №29

From the moment I stepped inside I felt welcome at the store. Rusty was wonderful. I liked his attitude and energy. He even took time to get to know me and my husband and the country we are from😊 He didn’t have to but he took the effort to do that. So thank you Rusty. He was very knowledgeable of the products they are selling, and answering any question we had for him. I also liked the fact that we didn’t felt pushed to buy something. I like that the most.I would recommend this store to anyone and especially I would recommend Rusty. Definitely made my day.Thank you 😊

Ca
Review №30

Raul was amazing! I was able to get apprised for a loan and get a mattress the same day, and all it took was 30min! This was a great experience and I will definitely be coming back to this Mattress Firm!

De
Review №31

Let me start off by saying I am the most indecisive person you’ll ever meet. I have put off buying a new bed for the past two years, mostly due to the amount of options to choose from. Every major holiday I’d normally browse websites to take a look at the sales and just end there. But yesterday while running errands I stumbled upon the mattress firm on bunker hill and decided to just stop in and at least get a feel for what to look for. Rusty was hands down the absolute best! Extremely informative, ability to build rapport, and transparent through the whole process! I could tell he was doing everything in his power to find me exactly what I needed, in my price range. I honestly was sold on about 2 options within the first 10 minutes of walking in, but I knew I had to bring my boyfriend in just to reassure my indecisive mind. We came back in today and Rusty meticulously walked my boyfriend (and myself again) through the entire process with complete ease! We decided on the perfect mattress for us that included a free adjustable base. I can’t believe he was able to help me make a decision and purchase in under 24 hours. Would 100% for sure recommend this location and Rusty to help you out!

Co
Review №32

Ken was absolutely amazing! I had already researched what I wanted in a mattress and an adjustable base. With me knowing what I wanted and Ken’s knowledge we hit it out the park! I must say I dealt with this company before, but this time around the experience was superb! I didn’t even notice he was the store manager because he treated my experience as he would anyone else. Such an humble individual and experience. Ken explained in detail about my coverage and warranty in depth. I can’t wait to get my delivery TOMORROW!!!!!! Ken you rock and mattress firm should be very proud to have you!

Do
Review №33

Ive never made such a quick decision on a mattress before. Rusty helped me find the perfect mattress and didnt force me to buy anything I didnt want. Very personable and knows his mattresses--hes the G.O.A.T! 🐐 I ended up getting more than what I came for and didnt break the bank. Ask for Rusty if you want a good deal and top-notch service.

La
Review №34

Kennith was extremely helpful. I’m grateful for his assistance in finding a mattress the fit my needs perfectly. He was knowledgeable, personable, and kind. Very glad to have gone to this location to pick out my new mattress.

mi
Review №35

Salesperson (and Mattress Expert) Kenneth Tuggle was amazing. He was cordial, knowledgeable and very thorough in providing mattress testing experiences. He also provided various options available to meet my needs in the selection process. The entire process was a very relaxed atmosphere 😌; therefore, I didnt feel pressured, annoyed or even overwhelmed. Though Ive had my bedroom-set on backorder for the past couple of months from a different furniture dealer (and scheduled for delivery in a couple of days), Ken was able to arrange the mattress delivery for this same week. Now, not another week of sleeping on the couch or on a foldout. The staff overall seemed to really be in sync and supportive of one another. 👍🏼👍🏼👍🏼

De
Review №36

Raul was perfect! I came in the store completely undecided & yet he was still accommodating. I gave him my price range and we were able to find a bed within 30 minutes if less. I definitely recommend coming in & finding Raul!

Sa
Review №37

My husband and I hard a great experience at this location. The manager greeted us immediately and gave us his undivided attention as soon as he was able. We were in and our in about 20 minutes feeling great about our purchase. Thanks so much!

El
Review №38

Best customer service around! Rusty was super helpful and extremely knowledgeable as he helped us to choose a mattress. 10/10 would recommend!

Ro
Review №39

Mattress Firm is spectacular . My family has been buying from them for years and have always had great experiences. Raul helped me make sure that I picked out the perfect mattress for an affordable price. He made the buying process super easy and efficient so that it wasn’t stressful. I recommend this mattress firm to anyone who is looking for a great mattress at an affordable price.

Ja
Review №40

Rusty made buying this mattress super easy! He listened to exactly what i was looking for and steered us in that direction. He was very professional, helpful and courteous!!! We really appreciated him making the overall experience so positive!!

Ke
Review №41

My wife and I came looking for a mattress. Ive been searching for a year and never really satisfied with the inventory or the the salesman. Today I was instantly impressed by the salesmans knowledge and professionalism. Im happy to say I bought the purple premier 3 today after a year of looking. They got me🤨🙂. Thanks Raul. Im happy with it.

St
Review №42

RUSTY and ANA overly exceedingly provided me with GREAT customer service, and too, also went beyond with helping me put my mattress that I purchased with them onto my car, something that they did not have to do. There’s not enough stars to give them for their wonderful customer service! I would 100% recommend Mattress Firm to anyone and also look forward to doing more shopping with them in the near future!

Ri
Review №43

Highly recommend this store because of the great service. I got a great price on a mattress with the help of Raul. He was attentive and went the extra mile to make sure I was satisfied with my mattress, adjustable base, and mattress protector. Thank you!

Ly
Review №44

Raul made the process so easy in selecting my mattress. He was very helpful and listened to every detail I wanted when selecting a mattress. It was a great experience and I highly recommend this location.

Er
Review №45

I had a great experience from start to finish. Raul sent me some options to look at before coming in the store which made the process easier for me. I shared my back issues and was directed to the perfect mattress to meet my needs. I had my mattress delivered the same week and it was put together with care, quickly. I’m so excited for my new mattress!

Pa
Review №46

Rusty was so helpful & eager to talk to us as soon as we walked in. He was fun to talk to and super down to earth. Theres so many mattress options but Rusty helped us bring it down to our favorites. Offered us drinks and snacks & gave us an amazing deal on a new king mattress! Highly recommended.

An
Review №47

I had the most amazing experience here thanks to Mr.Rusty Briley! Last time I shopped for a new mattress at another store I had an awful experience. I was hesitant to come to Mattress Firm because of this, and because of the ease on online shopping these days, but I sure am glad I did. His customer service is absolutely unmatched, you just can’t compare a knowledgeable person to an online bot. I came in a few minutes before they opened, and he was quick to help me instead of making me wait until opening (not that I would have minded). I wasn’t quite sure what I was looking for and had a million questions to ask. He was incredibly patient with me And answered every question I had. He walked me around the whole store and showed me all of the different mattresses and explained the features of each one and allowed me to test them out. I was stuck between two choices, but I am 100% confident he steered me to the right one, and I got a great deal!!! I needed a mattress today, not have one shipped in a few days and he was also able to take care of that. I am very happy with my choice, and even happier with the customer service!! He didn’t just sell me a bed, but also asked me questions about school and what I am studying. He’s super friendly and personable. When we get ready to purchase another mattress for our 3rd bedroom, I will be coming back to this store just to work with Mr.Rusty even though there are locations closer to my home. I cannot say enough good things about Mr.Rusty! Thank you so much!

Ol
Review №48

If I could give a 10 star I would (not exaggerating).The service was superb, staff was friendly and I do not regret the mattress I purchased.I’ll recommend

Mi
Review №49

The Best service ever. The manager Rusk saved me so much money. He made sure I was comfortable and confident in what I wanted. I didn’t feel forced to make a decision and he was super fast.

Kr
Review №50

We came looking for a new mattress and had an idea of what we wanted. Our salesman, Raul, helped us find our new mattress and he worked us a great deal! Saved us $700 and gave us excellent customer service with a smile. Best experience I’ve had shopping in a long time.

K
Review №51

I am so pleased with the service and support that I received from Rusty. He helped me select the right mattress and gave me a great deal. Everyone was helpful, very friendly and professional. I’m very pleased with my purchase and could not have asked for a better experience.

He
Review №52

Perfect place for shopping mattress. They have lot of selection with good brands. Price was amazing when they are on promotion.Staffs are great as well. Rusty helped me with my beauty rest purchase. He was so helpful and handled few problems kindly.Bow enjoying good sleep with mattress from here.

Ed
Review №53

The service 100. crean. clear. they are the best

Ja
Review №54

Make sure to ask for Rusty if you visit the Bunker Hill location! We had a great experience and got an amazing deal on our first mattress purchase out of college! He made the process so easy and stress-free. I recommend anyone looking for a great deal on a quality mattress to check them out!

Va
Review №55

RUSTY was phenomenal!!! Such a great help and was so kind and funny. Made us feel right at home ! Will definitely come back in the future to work with him.

Ni
Review №56

Looking for a mattress and/or sleeping accessories? Look no further! I refuse to go anywhere else for mattresses because of the experiences I’ve had here. I’ve purchased 2 mattresses from here and am already working on a third. I have also referred close family members to do the same (can accommodate customers who lived outside of the Houston area). The customer service and care are beyond satisfactory so rest assured you will be in good hands. Highly recommend this location and be sure to ask for Raul D. when you visit!

No
Review №57

Steve took the time to help us find the right mattress for our home. We were very pleased with his patience and understanding. Ken also helped us with getting our mattress and frame delivered in a timely matter. We were very pleased with both associates and will be returning!

So
Review №58

Raul was very helpful and nice the whole time and gave us very good deals and tips about what kind of mattresses we should get and what would be best for us. Give him a promotion because he’s really cool. :)

Mi
Review №59

If you are looking for a mattress, visit Raul Davila! It was a great experience. Raul took the time to listen and help us find a mattress that fit our needs. There is a large selection, flexible delivery dates, and a price match guarantee. Highly recommend.

Je
Review №60

Ken was great throughout the whole process and provided excellent service! Very informative with great personality to match. Definitely recommend!

Ve
Review №61

Great service! Many options and amazing discounts! Raul Davila was extremely diligent and gentle.

Na
Review №62

Had a great experience. Rusty made the experience very easy and stress free. The next time I need to purchase a new mattress, I will definitely use Rusty. I highly recommend him.

Ye
Review №63

The staff at this Mattress Firm was awesome. Rusty greeted me as soon as I walked into the store, despite him being across the store. He was very patient with showing me the different mattresses which helped me choose the right one and also gave me great deals! Thanks Rusty.

Hu
Review №64

Rusty is the man! He was able to get us a great mattress, an adjustable base, and 2 incredibly comfortable pillows for a great price along with some fun and easy conversation along the way. I highly recommend Rusty and this Mattress Firm location!

Er
Review №65

I detest matress shopping however Kenneth, my sleep specialist made the process painless. He listened to my needs and helped me to select what I expect will be the most perfect mattress for me. Kenneth is very knowledgeable and was not pushy. His patience, knowledge and professionalism has helped Mattress Firm to ensure that I will come back in 10 years for the next one!

Jo
Review №66

Great buying experience with Rusty. Professional lets you shop and offers great advice. We purchased next day, rusty gave us an excellent price with fantastic professional advice. Thanks Rusty!

Jo
Review №67

If youre in the market for a mattress go see Raul at Bunker Hill. He is very knowledgeable, courteous, and has a great set of customer service skills. We were able to stay within our budget and we were very pleased in doing business at Mattress Firm! Thank you, Raul!

An
Review №68

I just bought a new bed at this Bunker Hill location with Rusty and am so happy and excited I could cry. Not only did we get an unbelievable deal with the perfect bed that he has sold us before, but his presence is so amazing he is just an absolute delight to be around. I most definitely recommend any and everybody to come meet Rusty and receive the bed they’ve been looking for all along for a really great price and even better company ❤️

Mi
Review №69

Rusty guided us to the right mattress for my son, and stayed within the confines of my budget. He arranged same day delivery as well.

An
Review №70

As we came in the young man Raul came and greeted us,very funny too and I straight told him looking for full size bed showed us and help us out. He was so understanding in our budget and help us a showed us different beds. And they had specials too. Best of all he was down to earth with us not like other furniture they look at you and don’t help.we went to 4 different places before we came here thinking omg they expensive but nope great deals. And got two full size mattress but above all the kindness and excellent service is what made the deal happen. Thank you Raul.

Br
Review №71

Getting a mattress here was such a pleasant experience. The sales people aren’t pushy and work to find the best fit for you. We only went to this place and this was it. Delivery was great and they even helped move our old, heavy, king, temperpedic mattress up a flight of stairs to the spare bedroom. They shared most people regret not going split king when going adjustable king and they were SOOO right. We love the new bed and can’t thank Mattress Firm enough!

Án
Review №72

Rusty was amazing! From beginning to end he made our mattress buying experience perfect! Didnt feel pressured at all, but was given just the right information to make an informed decision. Would definitely recommend.

We
Review №73

Rusty helped us and was fantastic. Really had an easy time making a correct decision! 10/10

Ju
Review №74

We recently visited Mattress Firm Bunker Hill location and had a great experience. Ask for the manager, Raul- Fantastic customer service! He was able to help find exactly what we were looking for and at a great deal. Highly recommend this location.

Ca
Review №75

Ken was awesome! He is truly sleep expert, such a great help. Would 100% recommend him to any of my friends on the hunt for a good nights sleep.

JE
Review №76

My sales.guy was Rusty, he was very helpful with assisting with my purchase. He was also very knowledgeable of the mattresses that I requested to look at.. I will most definitely be back to this location for my next purchase.

Bl
Review №77

Such a great experience in the Mattress Firm and making a deal with Rusty. As soon as we stepped in Rusty was welcoming and friendly. We explained our “sleep-issues” and he offered different solutions for us and the explained everything we needed to know! We picked our mattress and saved money💰 for us!!We have been postponing our mattress purchase for so long but now cannot wait to try our new mattress! Highly recommended location!

Me
Review №78

Great customer service! Couldn’t have asked for a better experience. The person who helped us was so nice and helped us get the best possible deal. So if you are looking for a mattress Rusty at the bunker hill hedwig village location is your guy!

An
Review №79

I called Mattress Firm to get a twin mattress that said it was in stock online. So I called the store to purchase and pick up on Bunker Hill location. I spoke with Raul he was very helpful and found item was not there yet. He located the item at another store in Katy and even sent me the information to complete purchase transaction. He followed through with the entire transaction to make sure I got a confirmation number. I appreciated his good customer service and knowledge of what item I was needing. I will recommend this store to everyone I know looking for a mattress.Thank you!

Le
Review №80

Raul was so helpful and personable. He was not pushy or trying to sell us a mattress we didn’t need. I would highly recommend him to anyone!

Jo
Review №81

Went here with my boo to get a new mattress for our new house and bedroom set. Rusty helped us out and did a damn good job! He knew his stuff, asked us questions to give us better advice and then made sure he got us all the deals he could find. I would highly recommend if you’re in the area and need a new mattress, be sure to ask for Rusty!

Te
Review №82

I was in the market to upgrade my mattress and visited the Bunker Hill store. I have bought a mattress previously there and some other items. Raul was my sales person. He was welcoming, friendly and professional. He helped me pick out a very nice mattress and gave me a good deal. I can’t wait to get my mattress. I will be referring friends to this store. Thank you for ALL being so nice. Gracias

mo
Review №83

Ken was very helpful! Everyone greeted us nicely and we were very happy with our purchase! Thank god for nice people who do love what they do! 💛🙏🏻

Je
Review №84

I gotta say, when I walked into the store I wasnt really sure if I would make a purchase, I mostly wanted to try out the beds with the new bells and whistles. Rusty greeted us right away and wanted to help us find what we were looking for. He was very warm and personable, not pushy yet still knew when we had questions to ask. He definitely was extremely knowledgeable and answered all the questions I had and made sure that I took the time to try out the beds on my list and compare them to the others in the store. During that time he also present me with all the current deals and offers including a few he pulled out of his goodie bag without me even asking! At the end we decided on a mattress because it was a deal we couldnt pass up, thanks to Rusty extending himself and hooking us up. He made us feel at ease with our selection and told us if we had any issues with the order to get with him anytime. I would definitely recommend Rusty and Bunker Hill Mattress Firm!

Al
Review №85

Raul was fantastic. He was very professional. Communicated clearly and promptly. No sugarcoated. Gave me the best price and it all worked out. Will def come here again and continue using them in the long run. I am sure everyone at the shop is great, but I worked with Raul and highly t

Ay
Review №86

Went here around 7:30pm and as soon as my boyfriend and I walked through the front door Ken greeted us immediately and helped us. The sale only took 30 minutes and we were back out the door. They are fast and professional overall 10/10 would recommended.

er
Review №87

Go see my man Raul, hell definitely take care of you. Very easy to communicate with and made sure I had everything I needed.

De
Review №88

Ken at Mattress Firm on Bunker Hill was amazing! Exceptional customer service! He took care of our needs in minutes and the process was seamless! Definitely recommend !

Ka
Review №89

The absolute best experience i’ve ever had buying a mattress! Rusty was so helpful and made it easy to find exactly what I was looking for. As soon as I came in I knew I could trust him to help me! He’s definitely invited to the cookout… he’s like family! Such a great guy!

Yu
Review №90

INCREDIBLE salesman. Helped me get a great deal on my whole new bed set up, I got one of those crazy adjustable bases with the massage ability and a really nice mattress for an amazing rate. Would recommend this location and this salesman specifically to literally anybody!

Ro
Review №91

Great service and very thorough advice while selecting our mattress. Rusty went out of his way to explain the pros and cons of several options we were considering. This is the 3rd we buy a mattress from this store and would definitely come back for more!

ro
Review №92

Excellent attention from everyone, mainly from Rusty who attended us with great kindness at all times. I recommend the store where you can find high quality mattresses, at good costs and with good payment options.

Jo
Review №93

Ken was so great, he was patient with us and personable. He was also not pushy, which for me being in retail was very important as we had encountered that quite a bit during our search for a new mattress. Will definitely keep going back to Ken for our future mattress needs.

Ta
Review №94

Raul and Berkley were so helpful to get us the perfect mattress! They’re so friendly and personable, you will have a great experience mattress shopping here!

Ca
Review №95

Best experience and it was above my expectations. This was all due to Rusty Briley.Rusty is very professional and customer service oriented. This experience has left me with a very positive outlook and will definitely share this with, hopefully future clients for Rusty and Mattress Firm.I just wish there were more stars to give.

De
Review №96

My fiancée and I walked into this location and immediately greeted by Ken as we walked in the door. He was very friendly and no pushy sales pitches on things we didn’t ask for he was accommodating and lead us directly to the adjustable bed frames. Then Rusty the manager took his place with us while he handled something else. The entire time they were welcoming and friendly and helpful. These guys are awesome. We are DEFINITELY coming back to purchase a new mattress from Rusty! I wish they sold other furniture we would probably come here for more based on that experience alone. Thanks guys and see you real soon for that mattress!

Ra
Review №97

My experience at mattress Firm was great! Rusty (as well as all the employees) were super friendly and helpful! He knew exactly when to help me out but also when to give me a moment to myself to contemplate and make my decision. Also, I am so happy with the pillows I chose and can’t wait to receive them tomorrow (which they were very helpful with ensuring I received my pillows in a timely manner which was nice). Overall, 10/10 experience and would highly recommend them to anyone!

La
Review №98

Want to be treated like a ROCK STAR?!?!! Rusty Briley can, and will make all your mattress dreams come true. He went out of his way to make sure that I was 100% satisfied with my new luxurious bed. If you have any bedding needs the Bunker-Hill location will handle you with kid gloves. Thanks so much for making a trip I wasnt especially looking forward to an awesome experience...M.A.W.

Jo
Review №99

Amazing service ! I came in and was assisted immediately, left getting the product I was looking for. I definitely recommend shopping there to be a happy sleeper.

Al
Review №100

Great experience! Rusty was super helpful and sold us our dream bed! In and out in less than 20 minutes. Would highly recommend

Information
28 Photos
100 Comments
4.9 Rating
  • Address:9762 Katy Fwy Ste 600, Houston, TX 77055, United States
  • Site:http://stores.mattressfirm.com/tx/houston/mattress-stores-houston-tx-5509.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=houston%20tx&utm_kxconfid=uflnw2ovk
  • Phone:+1 713-973-3944
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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