Spoke with Mike at the front counter, This man lives up to all of his great reviews! Unfortanly he didnt have what i was looking for but quickly put me in contact with a man at Nissan parts unlimted. Truly an awesome guy!

Spoke with mike he’s really kind and knowledgeable thanks

Prices are good for used auto parts. Although it took them three days to get my part ready, I got good and very polite customer service. Would recommend this place if you are looking for used parts.

They offer a warranty on parts thats great, but if you dont have time to be bringing back and forth parts that are defective thats the real issue. they think we have time to be doing this repeatedly? An attempt at some kind of quality control you would think would be something thos kind of business would take into account....disappointed.

Great pricing!!! good parts!!!!

Henrik is so un happy face all the timeScott is wonderful man !!

Airline Auto Parts is very reliable and Enrique is the best sales man they’ve got, he’s willing to work with you and very patient. Thank you Enrique.

Liars!!! Made me drive one hour and didnt even have the part i was looKing for. They told me for sure we have the parts youre looKing for.

Rudest people ever, waited patiently while being ignored just to be welcomed with major attitude. Person behind the window didnt know anything and basically told me his lack of knowledge was my problem. They didnt get my money and never will. Go literally anywhere else unless you looking for a headache or a fight. Wish I could give this place negative stars because one is way too many.

Their customer service was terrible. They dont even know their own inventory. Told me they had 4 of the rims/wheels that I needed. I paid and the went to customer pick up area. After almost an hour, they told me they dont have it. Totally wasted my time, and acted like it didnt matter. Terrible way to do business. I wont ever go there again...and wouldnt recommend them to a soul.

Ask for Alex Ortega a great person to work with good guy overall good customer service at this location Ive continued to come by

Lol I just called somewhere else and they gave me there number so when I called and ask for the parts the guys hangs up on me and said nah when some one else just located that part at that store funny but screw them.

I needed an A.C. part for my truck that was a dealer item and the dealer wanted $550 for it. I called Jazmine and she had the part i needed, so we thought, until I got back to the mechanic and realized it wasnt the exact part. I called her and brought it back for a full cash refund. I sent her pictures of the part i needed and Jazmine found it for me in a matter of minutes for $125. It was delivered to the salvage at 8am the following morning. Im very pleased with the service and the price. When I need any auto parts or auto body parts Ill be calling Jazmine again. Thanks yall!Darla

This place is an auto yard clip joint. Nearly impossible to get a call-back on inquiries regarding specific parts on vehicles known to be on their lot; when you do manage to get someone on the phone, they shuffle you around their staff until you land with the rudest and most condescending manager whos not out of the office today, in an apparent effort to frustrate you into simply going away; and when you insist on STILL trying to engage them in a business transaction, they inexplicably insist on selling customers entire body panels or whole transmission assemblies just to get one removable trim piece or a shifter knob. Worst customer service on the planet... If I could give a rating lower than 1 star, I would...In response to the merchants subsequent comments: My above described experience was immediately PRIOR to the outbreak of COVID-19 and the alleged staffing/ordering bottlenecks it has caused your sales office. The manager to whom I spoke did not even suggest that I speak to one of the owners; he simply refused to even discuss the matter of selling trim pieces, etc., saying it was impossible. Such things are not impossible; he was just refusing to do it. At one point he just hung up on me when I pressed him for an explanation about why it was not possible to sell trim parts, forcing me to call back. Then the same circle-jerk of phone hand-offs and excuses began again in earnest. I even left a voicemail for this sales managers alleged boss (who I was told was perpetually out of the office for the day), asking that he return my call and explain this so-called sales policy regarding trim parts to me; I never heard from anyone. How a manager at an auto parts supplier is unable to process a customers request for simple trim parts that would require mere minutes to remove from the vehicle -- without tools -- then enter them into whatever inventory system your company uses so they can be sold is beyond my comprehension. I stand by my review.

Very pleased with the service. Scott was great, he quoted me a reasonable price and the part was ready when I arrived.

Wish I could give a 0 stars! Terrible communication, terrible service. Ordered a part over a week ago, and still not shipped. Finally got response on Friday that the said part is leaving today, now its Monday and still no tracking information, nor shipped. Tried contacting on Saturday and today again, but no response at all. WASTE OF TIME, TERRIBLE SERVICE, STAY AWAY FROM THAT PLACE!

Friendly people. good deal parts

I put $800 cash down on a motor and trans. Enrique said it would be a couple of days. I was contacted the next morning saying it was ready. I went to pick it up and it was a higher mileage motor from a totally different vehicle....and the trans was on another pallet also not from the vehicle I requested. Mind you, im paying $1600 for a drop in meaning the motor, trans, and harness are all together intact. Enrique said he would correct it so I came in the next day and was told he can get the motor I asked for but not the trans...This was all after I had paid. To add insult to injury, they refund me with a check...Mind you, the accounting lady was very nice as well as other staff. But Enrique should be fired. He knew he was dead wrong when I questioned him about what he was showing me, and even tried 2 erase the markings that proved me right. Id go again if Enrique was no longer an employee.

I was very wowed today about the great customer service Jazmine Martinez gave me. She is very professional and made me feel very comfortable with my purchase. She facilitated everything and is absolutely knowledgeable on her duties. Definitely a place I recommend. Thank you for your assistance.

Called about inquiring a part for my truck and the guy who picked up instantly said they didn’t have the part before I could even tell him for what vehicle it was for. I couldn’t get his name because just said, “ sorry I couldn’t help you, goodbye” and just hanged up before I could say anything back. It happened at 4:29 pm 9/28/20.

Over charge on used parts. If you looking to save dont come here.

Very rude. Hung up when asked to repeat a phone number

Was totally disappointed in this particular junk yard.Icalled early that morning and was told they had the part.iGet there and now its crushed and owner blows me off and stares me down.Front desk guy was no help eather keapt sending me with guys that dint even know what they were doing back there.Then all Alex could say was sorry icant help you.Like really..you could of got on the computer and find something similar around town.Such bad experience, would definitely recomend it if you want to walk in and be ignored.

Solomon great customer service!! I am frankensteining a car I bought from Harvey floods and first thing I got was a Motor swap with low miles at a good price, slowly I’ve been piecing it together as I’ve rebuilt the entire engine bay it’s looking brand new on the inside. He has given me great prices for my next pieces which are bumper covers and small cosmetic pieces and he’s answered every question I’ve asked without disappointment. Even during the Covid-19 Precautions with the window communication I’ve been served in a timely manner. Good job Guys! I recommend Mr. Solomon to ask for, very kind gentleman and quick.

Was referred by a friend wasnt sure what to expect cause nothing good ever comes out of North Side...so I call and get treated like chopped liver by a gentlemen who gave me the run around. So I hung up but needed to call back regarding my part and was grateful to talk to a young lady named Jazmine who helped me feel at peace. She was so kind and helpful and really made me feel appreciated. She walked me through the buying process and even followed up with me after the purchase. That is what customer service should be like no matter where you go folks. I recommend asking for her anytime you need something. Thanks again Jaz now I can get my vehicle going again and enjoy this chocolate milk

I just called and without a word got hung up on.

Affordable used parts ¹

Got right to the point with what I wanted. Shipped my parts quicker than I thought. Jazmine was very helpful contacted me personally with the info I needed.

Great Customer service . I was really pleased. I called from Canada.I suggest ask for a lady name Jazmine and you will not be disappointed

This place was very organized, clean and welcomong.We were treated very professionally and with kindness by Mr.Salomon! Ask for him for his great customer service! The prices are reasonable and willing to work with you! Definitely we will be getting our Honda parts from here!!!

Great quick service and the used parts are in great condition. Thanks Airline Auto Parts for stepping up the customer service.

Bad customer service . The lady called JAZMINE is useless. I don’t know what’s her job there .A guy Make me drive 35 miles to tell me the part is missing .Very unprofessional. I will never go back again. They need better management .

I buy parts online weekly. The packaging was the best I have seen. Shrink wrap over the part so it did not get scratched, and extra bubble wrap so it did not get damaged. The Price was reasonable, and Kennedy was easy to deal with. No worries purchasing your recycled parts at Airline.

They make you wait for over an hour for small items. When you ask for your order and why is taking so long they give you attitude with lip snacking.

I searched the entire country to find a passenger-side mirror which got damaged on our car, and found it at Airline Used Auto Parts. They handled everything over the phone and through email, and shipped the part to me. I received the part today, and it was packed well and in perfect condition. The service I got from these folks was outstanding! I would order from them again without hesitation.

Helpful and respectful over the phone, unlike many of the other salvage yards. Reasonable in price. All-around good to work with. Anytime I need a part they’ll be the first I call.

Front counter area very clean and Solomon was very courteous and he also went straight to work getting my part by calling in the back and have them to remove it, and shortly after that my part showed up in the front area with no problem exact one I Inquired about. Thanks Guys great job

Nice people. Very helpful.

Alex Ortega was great... Great prices and excellent customer service... And dont forget the 6 month warranty.... It doesnt get any better than this...

Good and quick service! Will definitely be coming back.

I needed a hard to find part for my sisters vehicle. Worked with Alex at Airline Auto Parts, and he was incredibly helpful, professional and polite. The experience was exceptional, and they sent my part out that day. I will call them first every time I have a need for a part. Gold Star Airline Auto Parts, and a special thank you to Alex for going the extra mile!!

Very friendly service and they got what I needed at a good price

First time at airline auto. People are cool and down-to-earth. They sold me a used rear window class for my lexus for a cheap price plus have me a discount. I will recommend others. Thanks.

Some very nice person at my sisters apartment complex thought it would be fun to bust out my passenger side front of my almost brand new truck.After making a few phone calls looking to get the glass replaced, I wondered what I should do..Insurance deductible = $495 = complete fix.Dealership replacement = $320 glass + $190 to install it + $$ tintAuto glass place = $250 + tax aftermarket glass with no tint included installation.Then I called a number off Craigslist that gave me the salvage yards number. They had the glass I needed on a truck that had been wrecked.They gave me some Mexican ice cream while I waited. Finally they pulled it.. They did scratch the tint when they pulled it but they took $50 off and said when they get another window they will swap the glass for Tinted.Factory glass.. Perfect fit.. Self installed.. (Took all day but I didnt know what I was doing) = $100 cash. Saved $400.Minus one star for scratching the tint. Had to pull off the tint.

Great costumer service! Bought parts from Airline Auto Parts several times for my car. If you go ask for Alex, he was very helpful and went out of his way to help me. I will go back!

Long wait, No customer service what so ever.

A Nissan used parts lot told me they had all 4 shocks for my car but when I got there they only had 3. I really needed the whole set. They recommended I try Airline Auto Parts for the last one. I called them up and spoke to Alex. He really helped me out! They had the shock pulled in the pouring rain! Even though I didnt buy the set from them, Alex matched the price for a single shock that I was quoted at the Nissan parts lot for buying the set. Great service and great prices! What more can you ask for?

They make you wait for an hour to check for an auto part that they already confirmed they have an hour ago on the phone. Then they suddenly tell you they dont have the part. The guy is constantly on the phone completely disregarding a customer waiting for an hour. Full of unprofessional people.

Friendly staff and quick

Excellent !! And Fast service. With Excellent pricing..👍

Really exceptional service! Mike in the front office helped identify the parts we needed and Jessie in the yard made sure that everything was taken care of - these guys will really go out of their way to help you out - again really exceptional service!!!

Awesome junkyard . Clean and the most important how the front counter treat you as a customerAlex is the man 👍🏽

I recommend this service. We are totally astonished by the response time of the staff. I will come Next day to give a treat for the staffs.

Spoke with Alex for a radiator for my 2012 Jaguar XF. I got the radiator yesterday and its practically brand new! If youre looking for parks and dont want to pay up marked prices, give Airline Auto Parts a call! They also ship next day delivery if youre needed something quick! I will be calling them again and I refer them to everyone!

Alex gave me great service - had parts i needed ready for me when i go there. will definitely use them again!

Great service! Something that is hard to find in this industry. Thank you guys for find me the auto parts I need.

Good customer service for starters, best warranty for a used auto part store! They had the part I needed, for cheap. Ill be coming back

DIAGO ALWAYS WILLING TO HELP. STAFF VERY KNOWLEDGABLE AND GOOD INVENTORY

This shop didnt no have the parts l needed for my car

Horrible customer service and junk parts.

Great service and parts

I when there for a wheel they found it Salomon did a great job.

Airline Auto Parts are so professional, they address your concern right away. I got original parts for my 2014 Mazda 3 at very cheap price. I recommend Mr salomon Marban .

Best place i ever bought car parts from, very good prices & customer service. I bought a starter for a 2012 hyndai for just 50$, & when they accidently gave me the wrong part, the manager would apologize, and give me the right part i needed & a discount on it. I was very happy with my service and recommend this place to everyone.

Great service with lowest priced parts in the area! I would highly recommend this shop for all your used parts needs.

Great price, exellent customer service. Great warranty. They just didnt sell me any part they had to make a sale thru went the extra mile to make sure they were selling me something for direct fitment. I would recommend them to others.

Real cool guys easily saved 800$ really good prices and with a 6 month warranty cant beat it.

ALEX is the Man! Best Rep i have ever dealt with! will continue to do all my auto parts needs and refer fam and friends here !

MIKE AND KENNEDY ARE REALLY GOOD AT THERE JOB. THEY SPEAK CLEARLY AND ARE GREAT AS FAR AS COMMUNICATION.

Great deal for used part everyday. Nice customer services

Alex Ortega @ Airline Auto Parts came with great service, and A great price. Highly recommended!!!

Jazmaine is awesome!!!

They dont check if the parts are working, they just sell it, so be aware of this...Just frustration I got from this place

Great Place,. Definitely Recommend

👍

Not good service

They were very helpful and fast and had everything I needed I have an old model Suburban

Very organized and cataloged inventory

I called not too long ago and some guy that sounded half asleep picked up. I asked if they sold trim for my car, he said no. Ok. So I asked if they sold the front signal light. Dude lets out a long sigh like its not his job to know what parts they have in stock. Thats not the worst part. He goes silent. I wait thinking hes looking for the part, I say hello to see if hes still there. Get hung up on. You suck Airline Used Auto Parts.

Worked with Mr. Ortega, a knowledgable & efficient individual. Great work and looking forward to coming back soon.

Good place to buy used part, Parts are in order and price is ok.

Great service free wifi Alex Ortega was very helpful in my search for a hard to find part

Good place with reasonable prices

Great customer service and very helpful with whatever you need very friendly staff

Awesome place. Great service. And will.return. thank you .Soloman

Good customer service, fast and friendly. Felipe was very helpful.

Great service and great parts! Ask for alex Ortega or Salomón! Theyll take care of you!

These guys are great!Had the part I needed to get my window fixed on my car!

Some lady answered the phone yelling at someone else, finally got to me then transferred me where there was no answer.

Great people and good business...big ups to my boy Alex and the crew

Excellent service . Wonderful coustomer service. Will be back!!!!My new parts stop shop. Thank you.Solomon

VERY GOOD WITH ALEX ORTEGA..

Good customer service got all my parts I needed

Fast and efficient service. Good attitude sales man.

Very Good Service. I got all parts needed for my Chevy Monte Carlo.

Good business here good parts

Great price. Excellent customer service

Very very rude I called to see if they had a part and i kindly asked to repeat a number and the guy said look sir pay attention in a very rude way like if he didnt want to do his job. I would never go here. Bad costumer service.

Very good staff.. talk to Alex Ortega for any parts u need

Very courteous respectful responsible very helpful got my part right away no waiting fair prices