Incredible service location. Today they were able to squeeze me in, though incredibly busy, because I had an issue gone unresolved from another dealership (the other dealership was very nice and helped me out connecting with this location). Glenn was my primary contact and worked diligently with the technician, Alan, to get my issue resolved in about 2 hours. They communicated well with me and Stacey from the team even checked in on me to see how I was doing while waiting. Great service all around and I would recommend them to anyone.

To be clear this local dealer is also on the web as certifiedsubaruparts.com which is how I interacted with them. I have a 2013 Outback and the overhead sunglass holder uses a mechanical switch to hold it in place but it broke. They carried part for less then other sellers. Shipping costs were high so I added a pair of screws and a interior air filter cover that I needed. Those parts with shipping made the total purchase less then any other way to get them short of a pull you own parts method. Parts we all new as expected from a dealers part desk. The one star drop was due to them sending the parts internally before shipping to me. They acknowledged this could/would be the case when placing the order but it took longer which may reflect the small size of the parts or something else. Once all parts were together they shipped quickly and arrived safely and were the proper parts.

Ordered part online (impact sensor)...great that they had the part, but took 11 days from time of order receipt email (9/16) to receive the part (9/27)...need shipping options...car stayed in shop 11 days when this 12 oz, less than palm sized part should have been shipped next day and received in two days...

This was Avery positive experience for me. I dealt with Mr Maliek. He is truly genuinely determined to get the job done right. It was an honor for me to ja a dedicated person ensure I was going to be a satisfied customer. My experience with him epitomizes what is real customer service. Dot let h get away, it will be your loss!

After waiting for my package… it came and was scratched and damaged.These people are scammers and are not worth the time. Please trust someone else for your products.I ordered a hood scoop and it came scratched all over!!! Ridiculous and they wanna charge me 30% to return!!! Insane.

I could not be happier! The website helps to be sure youre getting the right parts, ordering is easy, and the correct order came within a few days. I am delighted and will order again.

Easy on-line ordering for a genuine Subaru part that saved me some $$$ from local dealers in PA. Fast and carefully prepared shipment arrived in perfect condition! Tracking information provided, so overall EXCELLENT!

I received the Subaru part I ordered in 4 days. It was a perfect fit and exactly what I ordered. I highly recommend Gillman Subaru...excellent service!

As described oem Subaru part fast shipping thank you Gillman Subaru parts

The prices were very good, but shipping can be high and they use USPS.

This Review is for the Estore. The price for the part I needed was really reasonable, and the communication, with sales staff was top notch. Thanks Mallek for all your help. Will do business with Again!

Amazing service, FAST shipping, prices were AWESOME! I will buy from Gillman Subaru again!

Always go over the top to help

They respond when I contact them so that is good but it has been over two weeks and I still have not received my order. Not sure why in 2020 any thing takes that long to ship any where. The usps tracking number shows no information. Still says it has not been excepted.

I was asked to give a rating in this survey about my experience with this company. It is extremely hard to give a rating when I have not received my package/part yet. I have been waiting for over a week and I have not received anything. And the tracking number I was given will not work either. When I receive the part I will be glad to come back on here and rate the company and the part.

Arrived quickly and the correct fit,

My order was suppose to be delivered over a week ago and i still dont have my order. Tried tracking the order and that doesnt tell me anything. I tried calling the shipping company and got nothing from that either. Paid for my part, paid for shipping, and my order is just mia

Parts where packed very while and arrived quickly. Thank you

I ordered two Subaru parts from Gillman. The parts were shipped fast. Theres only a couple of notes to mention: (1) when checking out, the customer pays for freight; however, there is a disclaimer on the email order acknowledgment if there is more freight due to oversize, Gillman will call to settle up and (2) the packaging was poor. Customers expect to know (and pay) the freight up front in the shopping cart, they dont want a surprise a few days later. Also, wouldnt be a bad idea to go down to the local corrugated box plant and purchase a few stock boxes in which to package the products shipped. I was quite surprised the two boxes taped together did not separate during transit and spill the contents.

Got a great price on a part that everyone else had it for much less. Shipping was reasonably priced and the item arrived in a timely manner. After purchasing they sent me updates of my item and where it was in the shipping process. If I need any other parts in the future I will be sure to check their site first before going anywhere else. Highly recommended!

I ordered a couple of small parts and they were on the way within a day.supposed to arrive tomorrow. If you dont hear back from me you can assume i was well satisfied.

I have had the most pleasant experience as a customer from Gillman Subaru. I have to say always ask for Jose Avila in parts and his manager Logan Johns. I purchased a front lip for my 2018 STI and there was an issue while shipping and they were very responsive and helpful and made shopping a real experience. I am in Florida and would tell you they have the best prices and best customer service. It really made me feel there are people who genuinely care so for its a 10 out of 10👍wish I could share a picture of my car cause they made it look real good.

Parts shipped quickly and they have the best prices anywhere. The selection online was huge, and I didnt see any out of stock items. Ill be buying my parts from here going forward!

Excellent place to buy parts. They communicate ver well with constant emails telling you about when to expect your order. Prices are great as well. Thank you for a pleasent experience.

Do Not Buy Parts Online Here - Purchased part online that was apparently lost during shipping and they offered little help other than stating wait and see and we will file a claim eventually meanwhile I had a car broke down for 2+ weeks and needing the part urgently. Customer Service was horrible and had to demand a refund and purchase elsewhere and pay double to next day air to get the part in a reasonable amount of time. I WARN YOU TO STAY AWAY FROM PURCHASING FROM HERE

Excellent service for mail order part. Great communication and fast shipping. Highly recommended.

I live in Sugarland, but due to the amazing customer service at the service department and the part department, I always make the one hour drive up just to ensure i will get an awesome customer service experience. Logan working for the part department is absolutely a delight to work with. Very Quick and easy and knowledgeable with the Subaru parts. I have ordered a Group N STI transmission mount and he knew exactly what I was referring to.I highly recommend Gillman Subaru North Parts Department for all your Subaru related needs.

Great assortment and great prices! Ordering was easy and my items arrived quickly. Will definitely use again.

Still have not received the part I ordered 2 weeks ago online. I checked with them a few times about the status of my order and was told they had to order the part. Why would they advertise online a part being in stock that was not in stock. They werent pulling my part from their stock, they ordered it from SOA and let me wait over 2 weeks to get it. Im not stupid. It infuriates me to get the old bait and switch, so I will never buy another part from Gillman. I suggest to whomever is reading this review that they should consider a source OTHER than Gillman Subaru for their parts.

Fast shipping. Excellent price on parts. AAA+++ service.

My wifes sun visor on her 2010 Forester broke. Gillman had the right part and helped me out of a jam. I had the part in 4 day! Their website kept me from making a mistake by checking the VIN number of my vehicle, this was great! Id rather the extra work of getting the VIN, than have to send it back because it was the wrong part.

The item was shipped in a timely manner. I truly thank them for it, could not have fixed my car without this, and it was one of the parts I had to get from a Subaru dealer. Price was very good as well. Again I thank them.

The service department manager Tony makes things happen quick. He will go the extra mile to get the parts you need and get your car rolling asap. Nick at the service department is helpful and courteous. I highly recommend to get your car there if you need it rolling asap. Thank you

Needed a replacement speaker grill for my wifes Crosstrek. It was easier finding the part, ordering it online and having it shipped to Florida than driving across town to my local Subaru dealer. 5 Stars for a great website and even better pricing!

Free online say theyre helping me take care of my car

This supplier provided authentic Subaru parts (four cabin air filters) at the lowest cost in a reasonable amount of time. Whats not to like?

They were fabulous! George who took care of me was courteous and friendly.

Great customer service!!!! Ordered a part that thought was right but after they checked the vin # was informed that it wouldnt work but they informed me of the part that would work,loved that they are truly there for the customer & not the $$

I ordered parts on the 5th of feb. I didnt get any update email after the the initial auto generated response. After a week I called the parts department for an update, the guy said they had just gotten the parts in stock and I should get an email with tracking in 24-48 hours. One week after that email didnt come I called again. this time the guy says the parts are there and I should be receiving an email with tracking soon. I told him that was the story last week and asked if they were actually going to be shipped, he said hed make a note of it and hung up on me. I got a tracking email 10 minutes later, so I think its safe to assume that the parts were sitting around waiting for someone to do their job. after three weeks the parts finally arrived, the day AFTER the vehicle inspection I needed them for.

I always go here when I need parts for my Subarus because they are always fast, courteous and reasonably priced!

Good job!

Where do i start? With the Good, because thats all there is with Team Gillman. I had a clutch cable snap on me, and of course i was gonna order it from Team Gilman as it would have been my first experience with TG. I ended up buying my clutch cable from oreillys auto, but upon installation, i realized my phv cable was freyed. I immediately went back online to TG and they took care of me. There were only 17 phv cables in the USA and TG had informed me of the situation and they had to wait. Completely Understandable. Its an old girl of a car, parts will become harder and harder to come by. TG pretty much informed me of every step and had initially stated that the order could be subject to change. The communication was satisfactory. I absolutely plan on using TG Subaru again. Thank you, Ladies and Gentlemen of Subaru. Youve done well!

Rain guard for 2019 WRX was perfect and at a great price. Highly recommend them.

Prompt service. Great price. Perfect fit.

Product was perfect for my car at a reasonable price. Delivery was fairly fast.

Right parts, right price, right away. Thank you very much for helping me get the parts quickly!

Emails were answered promptly, shipment was correct and in under 3 days delivery, packed well. Recommend highly!

Ordered a part and it shipped directly in a timely manner. Great service! Thanks, Gillman Subaru!

Needed a part and am not located close to a Subaru dealer. Ordered and in 3 or 4 days, the part should up at my front door. Very easy.

I was quite happy with the service I received. I found a part I needed that I hadnt found elsewhere. I got it in a timely fashion. I would order from Gilman again.

Easy ordering and fast shipping. Great prices too!

Good price but took over two weeks to receive part.

The part i bought was not in stock and had to be ordered in. This was not shared with me and should have been. There was a delay shipping out part after Gillman received it, this was due to UPS Im told, but they did make a serious effort to make it right and part was correct and quality part. If I was notified part had to be ordered in as it was not in stock it would have been a 5 star transaction

Fast shipping and the lowest price I could find. Very satisfied with Gillman Subaru North

These folks earn a good review with me. They had the part I was looking for, for the new Ascent at a good price on the internet. Check out was simple. Best part is I received my part in just a few days. The fit is perfect and quility is great.For anyone with the Ascent I highly recommend the seat back protector along with the cargo try, turns the whole back into a sturdy protected area for cargo or even leaky groceries which happens eg: milk, melting icecream. For $54 bucks you get allot.

Great serivice, fast friendly and knowledgeable I will definitely be doing business with them in the future

Great prices, fast shipping. These guys are a great source.

Awesome Service. Never disappoints

They used my account seen somallion said hes there for my Subaru wrx sti there crooks. Sales man talking bought a concert there he knew they where wrong

Good price and timely shipment. Everything arrived as expected.

Thanks for providing the plenum quickly and for a reasonable price!

Ordered parts on the 24th of last month and have yet to get them, its the 10th. Terrible service, dont order from them ever. Prices are cheap, but youre also paying for lousy service.

Part arrived early! Perfect fit and was so easy to install! Thank you!

Order was shipped out fast and in good shape.

Three stars only because when i called front desk had no idea where my package was or when it was being delivered. Otherwise good pricing on parts.

Parts department provided exactly what I needed asap. Needed new trunk, got it same day.

They shipped quickly, but they did not send instructions with the order.Christopher Baird

Good experience, slight glitch but overall service was excellent and product delivered on time. Thank you.

Good service, good communication. I would use them again.

Got me a part that other dealers say they didnt have.

Staff so friendly and courteous

Even though this isn’t the closest Subaru service center to me, I will always go out of my way when it means I will get the best service.

Kind of a sham to offer parts at a reduced rate via mail because they cant sell it for the same price at dealership because their service department is their biggest customer - which means they have to maintained ridiculous high prices to screw their service customers - plus was told 2-3 days but actually took 7 days to get part

The throttle plastic clip for the gas pedal was broken on one part sadly . Had to make it work though

Good price and fast shipping

They fit and look good, shipping was quick

Website was ok... Took way longer than it should’ve.

Package was received damaged and with contents missing.Received only 3 out of four brake pads.

Great experience! Thanks! :)

Good price, came in on time.

Quality parts and shipped fast

Very good service thanks

Great parts prices!

Didnt have car they said they had

Fast shipping.

Happy as a clam!