Took Honda CR-V to have body work done. I was surprised to have my vehicle back so fast. Work done looks great. I especially loved the serviceman Bill. He as very friendly and explained what was done. Oh yes, Maria was great as well. To top it off, they detailed my vehicle inside and out.

They did pretty good work Customer service was perfect

Brenda and the team did an excellent job on our Expedition. We were rear ended and Brenda was very helpful with all of my questions about insurance and repairs. The repairs were completed quickly and professionally. We are very impressed and highly recommend this body shop.

Chris bull was the manager there has things under control does quality work good employees

This rating is for the courtesy & knowledge of the lady writing the damage repair estimate. I have not seen their work yet being I just dropped my truck off a couple of days ago. Although they were highly recommended by a few people I know that have had done business with them in the past.

So let me start off by saying I thought that going to a Ford dealership was going to be reputable. I took my car in to get fixed from it getting hit. I also asked for an oil change while I was there as I wanted to make this dealership my new car place. Well I pick up my car and the headlamp still has damage so I call to have them fix it again no problem. Next day I realize my splash shield is freaking dragging and missing BOTH TOP SCREWS. Are you serious?! Not worth 55 dollar oil change or wasting your time hoping your car will come back in the same or better condition. Also worth noting a 3 day job turned into 5 day and its not even fixed. So now I have to go back for my damaged splash shield from having to drive on it, as well as get my head light fixed. Will be glad when I can wash my hands because never in my life has a Ford dealership did work like this.

Bill and his team did a great job on our vehicle. When I picked it up it looked brand new and I appreciate them for going the extra mile with the service. Thank you Tommie Vaughn crew!

Great Job. Always take it to the dealer, not the tow truck drivers suggestion.

Outstanding service!! Highly recommended

I will never recommend this place, I had a collision and it was delivered on time, but after that my headlights and tail lights were not working. I need to stop and they said it was some electrical problem and they fixed it but in the process my front bumper was removed and it was not fixed properly and they removed my rear bumper to check the tail lamp but it was not fixed too, in the trunk they removed few bolts. But worst part is because of this electrical failure, after a week my AC stopped working and when I serviced in Firestone, they said electrical problem made the compressor to fail and charged me with 1600$. Im not sure the about the hidden problems this has caused, so I sold my vehicle because of this poor quality service.

Israel is great to work with. He’s professional and honest, qualities that are important when you’re a woman having work done on your car.I recommend Tommy Vaughn Ford and will use them again in the future.

Went here for warranty work for my chipped paint on my hood, & they took pics & told me that they would order a new hood & painted. Quick customer service. Love it!!

I went in for a recall. The service lady helping me was very nice. Only issue was that I asked her to have certain issues on my truck looked at. She said ok, however when she called to let me know the truck was ready I asked if they looked at the issues I mentioned and she forgot to put that down for them to look at! It’s like the service people saw the issue with my door sensor and just ignored to help solve it or even mention there was an problem.

Friendly, quick,knowledgeable, courteous etc....... all things good.

Great quality work and people are amazing to work with.

Quality repairs, would never know my vehicle had body work done.

Check out the body shop

We are from out of town and our car door broke off. We took it here and Bill helped us, gave us the option to pop it back in so we could drive home and get it fixed there. Very blessed with his honesty and fast service. Thank you!

Very impressed with the service here. Chose Tommie Vaughn based on a list of USAA certified body shops. Zero wait dropping the truck off, and Brenda (service rep/consultant) kept me continuously updated on all repairs. Larry (mechanic/tech) went above and beyond by painting and buffing out a large scrape on the door totally unrelated to the wreck and quote. Everyone seemed to take pride in their work. Also convenient is the fact that Enterprise has a satellite car rental office 10 steps away. Excellent people, great service, and well-done repairs... Thanks!

Brought my car in to get the paint and window fixed, they did an amazing job!!!Bill was super nice, If my car ever needs anything else done I’ll be bringing it here.

Took my truck for an estimate. Saw a MAGA hat displayed proudly in one of the offices. Not giving them my business.

Worst collision center ever!

Quality of work was great. Customer service was less desirable. Customer service argued with us as to whether or not our car was on the lot, which it had been dropped off and checked in that same day in the morning. No contact from the company after the initial first day. Received a call from Tommie Vaughn a week later asking when we were going to pick up our car, it had been ready a couple of days after it was dropped off. Customer service never called to let us know the car was ready. Pieces that had come off the car were left in the car, never called to ask what we wanted done with them. Car was returned to us with the low tire pressure light on. The person that brought up the car just parked it and left. Tires were fine when it was dropped off.

Good service

Signs on the doors require all customers to wear masks.No one who worked there wore a maskNot giving them my business if they dont care enough about their customers to wear a mask

They are very friendly and willing to help. They dont mind if you have a million and one questions. They fixed my hatch in a timely manner. It took a little longer then expected, by a few hours but I dont have any issues with the door the fixed. Will be back again.

I was having an issue with my sons f250. They took the truck in and serviced problem and got him back on the road in an hour and half. Few months later truck stated to act up again and he had to get back to Midland. They were very busy at the time, but took a look at the truck anyway and were able to resolve the problem quickly so he could make the 8 hour drive back with no issues. Thanks guys!!!!

Nice service

Very good selection of cooked items to go will visit in the future

I took my car cause it was acting up weird, they worked on it for 4 days and when I finally get it back STILL DOES THE SAME THING! Like seriously. It’s really sad that they are so CARELESS! I don’t have time to come in to tell them to fix it when they don’t even care if it’s fixed or not. I am literally very disappointed. NEVER GET A FORD ... NEVER!

They did a good job of fixing our bumper. The other guys insurance made this the easiest place to get the work done but they seemed to do a good job.

Recommend getting PRICE QUOTE FIRST before giving them the insurance quote. Felt like they charged way too much for the fix, and the job was nowhere close to factory condition. They were trying to fix the damage strictly according to insurance estimate. Went through the insurance agency because I wanted it back to factory condition. I would have been better off paying out of pocket for the work that was done. Now I have to deal with my insurance rate going up. Very poor communication from the sales rep. Had to take two separate days off to get the job completed. When I picked up the car the first time I caught him lying about the work that was done. It was clear he did not know what was fixed and what was replaced. Thats when I pointed out that parts were missing as well. This is the problem with working off the insurance estimate and not the way the system is supposed to work. If more work is needed or if parts are not listed, then the insurance company will cover it. They just need to be notified.

The collision shop is the only shop that TRULY cares about pre accident conditions.and consumer safety.And Ive been in the business for40yrs.

Make you car awesome.

Did a great job repairing the side of my truck when I got sideswiped. Customer service was great and very friendly

Treat us great for service

Awesome people and work! A staple in the community for years!

Great staff and great quality work!!

I got my car repaired here after an accident....everything was just as I was told it would be. Friendly and courteous.

Awesome service! Manager was great !

Bill, Maria, and the rest of the team were great, no issues.

They need sensitive training.

Chris Bull runs a first-class organization.

Wrecks Suck, right? ..but Tommie Vaughn Ford always gets us back on the road fast.

Friendly staff, knowledgeable and capable workers.

Love the service here

Great body shop and service

These guys are great.

This is only commercial vehicles

Best of dealer

Very nice and helpful

Excellent service

Great repair shop

Gray service from professionals

Nice service

Clean and good work

Great service

Great work

Good

Talk to Brenda

First time in and Bill Talje took care of me right away. Great service and very friendly.

Very professional

Good spare parts