I had a wonderful experience and would highly recommend Momentum again. After being rear-ended in a car accident, and my car was later deemed a total loss, I was referred to Momentum by my local Audi dealer. From the beginning they were extremely helpful, professional and diligent. Jason Moreau went above and beyond when the insurance company I was working with was unresponsive. He took it upon himself to find a timely solution and move the process forward. Thank you, Jason!

My husband, OKeefe Allen, brought his BMW to this location, he was very impressed with their manager, Bill Sloan. The personal attention Bill gave him as a customer, and the professional way he operated, and the high standards he held his staff to. My husband is very happy he brought his car to Momentum West Collision Center and will return in the future if needed. He recommends all car owners to bring their cars to this shop.

Great experience today at Momentum West! Joe Sonnier was fantastic - he went above and beyond expectations! He gave me great advice of the most cost effective way to handle a repair. Great service, value and experience! I will definitely be back and highly recommend!!

I had to drop my vehicle off for repairs and was going to use this location. My insurance called Momentum West on June 22 and confirmed drop-off for July 2 in the morning, as this was the earliest they could see me. Today I call the body shop to confirm myself and they tell me that they dont have a reservation and that the earliest they can get me in is on July 8. Confused, I call my insurance and they once again confirm that they were told July 2 as the drop-off date; they call Momentum again but get the same response I did. I call Momentum back and while expressing my frustration at the situation-since at this point it is clear that Momentum dropped the ball in making the reservation-I am constantly interrupted. I also keep hearing the excuse that they are fully booked until July 8, as if I am being unreasonable for being upset that I now have to drop my vehicle off a week later than planned, and as such modify plans and my rental car reservation.I usually hate speaking out about businesses, even when they are in the wrong, as I understand that situations can be complex and at the end of the day people are imperfect and often handling situations the best they can. However, I felt Momentum was incredibly unprofessional and failed to do anything to try and apologize or, more importantly, take accountability for their mistake. I will not be taking my vehicle to this shop.I spoke with Dorothy and another representative. While I do wish they had been more kind, I recognize that they were not responsible for the initial mix up.

We had two vehicles that needed some body work done on them. We brought both in on the same day to have estimates written up, and we dropped one off that same day for the work to begin. Joe was our advisor there and he did an awesome job. He got the estimates done up quickly, worked with our insurance, and completed the work on the first car right on time. The second car was completed ahead of time. I cannot thank them enough!

Appreciate Gatlin White as service advisor. Worked with me to still get my vehicle done on time. Couldn’t be more pleased with everything, from start to finish. Highly recommend using Momentum West. Authorized Audi body shop

Bought my Brand new 2021 Audi Q3 from west Houston Audi dealership 6 months ago. Then someone hit my driver side door, insurance paid for repair the dealership didnt have a body so they recommend me this place.They have reached out and fixed all misunderstanding. Highly appreciated the effort to make a customer happy. Thanks

They do great work at this shop. I had some suspension issues after an incident in my 2012 BMW, and they got the job done well. Glenn is very professional and great to work with. I went back to have my wheels refurbished and painted black. I was extremely satisfied with the result! I highly suggest this shop!

Professional services by Gatlin White in an industry that you usually are wary of. Was up front and explicit about what was needed to repair car damage and gave accurate estimate.Car was repaired in timely manner. Photos sent during the repair process. I recommend him highly.

This is a fantastic place to take your vehicle. They do an amazing job of communication and repair. I was especially impressed with Joe Sonnier. He is an excellent manager who will text you and email you and keep you informed all the way through the process. Even though my car was repaired over the holidays he still maintained excellent communication and took care of me. Santa came early foe me. He was more than willing to do whatever it took to make sure my car was put back to BMW standards. He and the shop are excellent at working with the insurance company to make sure that your vehicle is going to be repaired correctly and professionally. Don’t mess around with taking your car anywhere else but here. If you want it done right this is the place. Tell them Robert sent you.

Great work my car looks like new I was very satisfied

Great customer service, went above and beyond to fix my vehicle. Very professional and timely service!

Had to wait 15 min after I filled a questionnaire about me and my car to hear that they work with German cars only...

My daughter had to take her vehicle due to an accident. Glenn and Bill went above and beyond with excellent customer service care. They are walking billboards of professionalism. Great business and vehicle looks brand new. Thank you from Tiffany

Michael Nguyen excels in customer service.Michael is great at managing my expectations.Michael serves as a focal point when any questions arise.He never leaves anything unattended and he follow ups to ensure everything is working and corrected.Michael is always patient and supportive even when I am not. He truly makes this experience easier.

Great service very professional

I went in with some pretty serious front end damage & my estimator Glenn Porter was extremely professional. He stayed in contact with me throughout the entire time my vehicle was in the shop. More importantly I ended up paying much less than what my initial estimate was! Hard to find honesty like that these days. They do top notch work with top notch service!

I show the car to make sure received it like they way was with no scratches after repair and 2 weeks delay car not repair good I cant close the back door like they old way backdoor make sound when open it or close it and car too they charge more than any other body shop and they dont do good job I have to sold the car next day because I was scared if will have more problems I dont recommend this shop at all I am sure all the customers add good reviews they had small repair maybe

I went to repair my wheels and ask about an estimate. The lady at the front desk was very helpful. Glenn Porter (estimator) is very professional, nice, honest and efficient. He always answers his emails right away answers all the questions and explains the process. I was very pleased doing business in this place. Highly recommended!Gilbert Ketterer

Bill Sloan and Glenn Porter were the best!!! Offered great communication and customer service. If something was to ever happen again while in Houston to my vehicle I would go there and I live in San Antonio!!!

Gatlin has done an amazing job taking care of several sets of wheels for me over the past year. The turn around is super quick and high quality. They backup their work. I would highly recommend him and the body shop. I also had a Porsche bumper resprayed there and they did an amazing job matching the paint. A+

Really enjoyed my experience with here! Marvin made repairing my small fender bender extremely quick and easy. I dropped off my car on Thursday for repair, kept getting updates throughout the process and picked it up clean and freshly washed. Everything was perfect and I will definitely come back to this location next time I am in need of repairs. Thank you Marvin!!

Excellent service, patient and professional. Quick turnaround

I normally dont write reviews but Mr. Marvin Mateus exceeded my expectations and this is how customer service is supposed to be done. Marvin listened to me, discussed, answered my questions and explained the whole process from start to finish. His professionalism is impeccable. My overall experience and my advisor is top notch! If you are ever in the need of collision repairs, I highly recommend this place!

Very courteous service. Have not taken my vehicle to the shop yet.

Narkeeta was great at assisting me & getting my car fixed. Car was on time. Very professional. The car looks great 10/10

Great service! Fast and professional. Mr. White gave a great advice to drop off the car on Monday so I could drive my car during the weekend. He also ensure parts were ordered without any delay. Enterprise is just next door for convenient car rental.

Excellent service from Gatlin White. Ask for him personally and he will do everything possible to make sure that you leave a happy customer. Very knowledgeable. Thanks..

Gatlin was so helpful in communicating with the insurance and speeding up my cars repairs. He was constantly letting me know of the latest updates and making sure everything was taken care of. The car looks brand new!

GATLIN was incredible at customer service. He went above and beyond to communicate with us on the progress of the vehicle being repaired! Would come back and recommend highly to others looking for their car to be repaired to factory condition.

Gatlin did a outstanding job. Truck looks great can’t even tell it was wrecked. Very responsive and great customer service.

Worked with Mr. Gatlin, very professional with what needed to be done and communicated thoroughly throughout the entire process of the collision repair. My car came out like nothing ever happened. Was was even granted with my car completely disinfected during this pandemic so I could just drive my car out of the lot.

We decided to bring our car (BMW) there after a wreck. Mr White was really communicative from the beginning. he let us know through the repair process how things were going and when we would get our car back. When we got it back everything was perfect, we couldnt tell car experienced a wreck. When he dropped us the car he told us to check if everything was fine while driving the following days and to let him know if something was wrong. A sensor acted up a little bit so we decided to bring the car back to the shop. They took care of it right away and ordered a new sensor. He gave a a rental as they had to wait for the sensor. Long story short, I had to experience a lot of body shop here in the US and in Europe too. So far Momentum West Collision Center is one of the best ones. High quality job and the customer service is great, plus rental car company in house is a HUGE plus. My wife and I really had a good experience with them!

Gatlin that works in the office is amazing. Great guy, everyday he updated me on the status along with the process. I would most definitely recommend this location to anyone. Sad thing is I can only give this place 5 stars!!!

At Momentum West Collision, Joe S. was able to quickly resolve any issues encountered during my vehicle’s repair. I truly appreciate the time he took to make sure everything was completed in a timely manner and efficiently. I will return and recommend services at MWC to my family and friends. Thank you for you for your time, it is greatly appreciated.

I had a great experience at the body shop. Gatlin was the service person that help me from the day of the estimation to coordination with insurance claim process, ordering parts, ensuring reservation of the rental car, and completing the work in a timely manner. He kept me informed every step of the fixing process via text. When I told him that I maybe coming out from work late to pick up.my car, he willingly waited for me arrival despite after closing hours. Overall experience was satisfactory.

Great work by the Momentum BMW team. Worked with Johnathan Wayne and he was very professional, proactive and gave attention to every detail to my 750 while it was the body shop. He kept up to date all along and work quality was immaculate as expected. Keep up the good work Momentum BMW team!!

Its just a great experience being helped with car repairs here. My service advisor Michael makes me feel he really cares about my situation. Both vehicles I took there were handled professionally and with empathy. It was also a great experience dealing with the on location Enterprise car rental people on both occasions.

Great experience with Joe Sonnier and Momentum West Collision Center! Joe checked me in and marked up my car with everything that needed to be fixed within 15-20 minutes and had me on my way. Updates were frequent, and the entire Momentum team worked to call me back quickly whenever I had a question. Quality work, I wont take my BMW anywhere else for collision repairs.

Gatlin white helped me out. He did an amazing job, on time and no issues. Great price too

Gatlin was a pure joy to work with. He was very professional and kept me abreast of what was going on with my vehicle. He has even called me to check in to make sure that all is well after my repairs were completed! I will definitely use Momentum West Collision Center again should I need repairs in the future. In a world where it seems that true customer service is falling by the wayside, it was truly refreshing to get quality service. Please keep up the incredible work!

I truly felt like my advisor, Michael genuinely cared about my situation and went above and beyond. Very prompt in responding to status updates on my car, and overall best customer service I’ve ever received at a body shop. My car came out better than new! completely exceeded my expectations. Thanks to Michael and the team at momentum! I’d recommend this place to everyone I know, and in the event I have another accident, I will definitely be coming back. Thank you thank you thank you!!

My BMW X5 was hit from the back pretty bad. I brought my vehicle in on a Saturday morning. Gatlin took great care of my vehicle and the insurance from beginning to end! He kept in contact with me every few days with the progress of my vehicle and even had my vehicle ready 2 weeks ahead of schedule. Best Service hands down! If you have a luxury vehicle this is your place. Thanks for the great service BMW West Collision!

I recently had my car repaired here and there’s nothing negative I can say about this place. The staff were all friendly and efficient. My advisor was Gatlin White who was very professional, attentive and efficient. He kept me updated and guided through out the process. Which made feel relieved and trust that my car was in good hands.I definitely recommend him and this place.

Overall, I had a good experience at Momentum West Collision Center. I am pleased with the work that was done. They repaired minor scratches and a paint chip on my new 2019 Range Rover Sport. The advisor, Mark, was also very helpful and ensured I was up-to-date on the timeline for the repairs. Additionally, he personally should get a 5-star rating for his patience and diligence in working with the representatives from the dealership covering the costs of some of the repairs. And although the costs of repairs were extremely higher than expected; I assume this is par for the course with owning a Land Rover. Nonetheless, Im hopeful that I will not need repairs of any kind for a long time; however, if I do, I will certainly return to this Center.

Gatlin is the go to, man! Professional, but can take a joke, and super helpful. Will always have business as long as hes there!

Brought my BMW X5 in to repair a ding and paint chip in rear door. Gatlin White was the Service Advisor. He said it could take 3 or 4 days, but he would do his best to get it done right away. He promised to keep me posted on progress. He did everything he promised...and got my repair done and my car ready for pickup after 2 days. The car looks great. They even washed it. The price was fair, and the customer service superb. In my opinion, Mr White is outstanding. While I hope not to need repairs in the future, Momentum BMW West Collision will be my go-to if ever needed.

The staff are very helpful and friendly!

The best place to have your vehicle repaired 👍🏼👍🏼👍🏼

Gatlin is more than PROFESSIONAL!!! He is very nice person, he guided me in every single step while my car was being fixed. During the process, he calls me every day and explains all the procedures to make sure I understand how the insurance process works and all the details regarding the repairs as he follows up with the Insurance Company. Every time I call, he picks the phone right away and answers all my needs. You can depend on him 100% when it comes to advice, and making decisions. I personally highly recommend working with this person if you are at the Momentum BMW West.

Joe Sonnier took very good care of my car. I was kept informed every step of the way and picked it up in like new condition. The experience was as good as a my car is in the shop experience could be.. I highly recommend..

Great experience here. Car had a decent amount of damage and now it looks n drives like nothing happened. Joe Sonnier was my service provider and he was excellent. Very personable and knowledgeable. I was definitely in good hands. I got my BMW back yesterday, which was a week early. There was one issue with the headlight housing not being set properly making the lights illuminate unevenly, but I took it back this afternoon and he had it fixed in 20 minutes, no problem. He even mounted my plates. Would definitely recommend.

I’ve had the pleasure of working w Mr White. Not only was I impressed w the work done to my car, he kept me updated all through the process. That’s the most important thing. The unsettling feeling when you get anything done. My car looks totally brand new again!! Thank you you’re most appreciated.

Was good

We are completely blown away at the consistent professionalism and quality of work. This was our Third vehicle that had to get some collision work done. Our vehicle is back looking brand new!! We are so impressed with Joe Sonnier and the staff here at Momentum West Collision Center. Joe Sonnier always took our calls, and kelp us updated. He has shown the highest quality of customer service and satisfaction. We are so happy, thank you Joe Sonnier for taking care of our vehicle. Any collision repairs that you need done, we highly recommend JOE SONNIER!!!!!!! The front desk staff are always friendly and always welcoming. THANK YOU!!Mr. Moore

Excellent service and very friendly staff! The repair was performed as advertised and the result was flawless.

Very happy with the results and the professionalism of this place. Specially Mr. White who kept us updated permanently, understanding the stressful of this situations, and did his job very diligently. I will definitely recommend this place and Mr. White

Seamless Experience. From the moment I walked in to get an estimate to the moment I got back my keys - everything was well handled by the staff, especially by Joe Sonnier. I appreciate the team for taking care and handling the whole repair process!

This place is not good at all.They will Damage your car, so before you give your car to Body shop,please Take a pictures and video, My mistake was I didnt Take any pictures, and also read There PAPERWORK, its mentioned that Audi momentum is not Responsible for parts delayed and Rental.To Take your Business They will Talk very sweet Please Be careful. Also take interiore CARS pictures. Honesty is not a Beat Policy at the momentum.

I had the pleasure of working with Gatlin White. He was extremely professional and knowledgeable on what I needed for my repair. He called me as soon as my part came in and set me up for next day service. The day that I came in for my service I’d planned to there awhile, but it was extremely quick.Gatlin was outstanding went above and beyond to ensure I was a satisfied customer. I will definitely bring my car back to Momentum and Gatlin

Gaitlin was my service contact and he was up front about the time it would take for parts and service. He agreed to keep me updated with all changes and he did just that. Gaitlin’s customer service is impeccable!!! Also as soon as I pull up he is on his feet meeting me at the door. THATS SERVICE!! And I love the work that was done and great detail work. Momentum is my new spot for work on my BMW.Thank you 🙂

A few things... it was very difficult to get an accurate date for when my car was going to be ready... during the course of the repair, i was told 7 different dates within the final 10 days. when i called for a status, i was read the list pf remaining tasks (needs to go to assembly, needs to be inspected, needs to go to Paint, etc... what i wanted to hear was it will be ready by 5:00 on Thursday night.Also because of all of the delays, i was told that the body shop would cover the cost of the rental car for the last week. Jose confirmed, but he has not returned my calls to pay the final rental invoice.

Gatlin is a God send! He made sure to over communicate throughout this entire process! He went above and beyond the call of duty and went to bat on my behalf with the motorist at faults’ insurance. I truly appreciate everything he did to assist in this situation.

I have owned 4 BMWs over the past 15 years and have had the need to use both Midtown and West BMW service. Gatlin has by far provided the BEST customer service that I have experienced throughout these years. Thank you Gatlin. Wish BMW had many more like you!

Gatlin was amazing! He provided excellent service! He was very knowledgeable. This was my best experience at BMW.

Our experience with this body shop was completely professional, informative and totally positive with all we had to deal with. I would HIGHLY recommend to anyone and if need to, will do business with them again. Thanks again for everything!!!!!

If your car needs body repair work I highly recommend Momentum BMW West Collision. The entire staff is professional and knowledgeable. My advisor was Gatlin White. He kept me aware of the status of the repair from beginning to end. He is courteous, professional and knowledgeable. Gatlin addressed all my concerns. The repairs were complete on time. The vehicle looks as though it was never damaged. Like new! Thank you Gatlin for making the repair of my vehicle stress free!!!

Very professional.thank you Victoria 😊

Gatlin White does an outstanding job!! He is professional & completes the job with excellent service. Don’t think of taking your car anywhere else. Top Notch

My car was sent to BMW collision center and Gatlin was the person to over look my car the entire time it was there from the time of arrival till I picked it up which was about 15 days. He called and updated me each time the adjuster went out to look at my car he argued with the insurance company to make sure everything that was damaged during the accident was completely paid for and fixed. The entire experience was great!

This shop did a wonderful job on my car! I am so pleased!!! Not only that I cannot say enough about Gatlins professionalism! He made me feel so at ease and provided fast, efficient and friendly service. Hes very knowledgeable about every aspect of his job. Once I arrived at this shop all my worries of getting my car repaired ended. Thank God for kind and honest people like Gatlin!!! Good coffee (Starbucks!). I highly recommend this shop! Margie Carter.

We had our car repaired in Momentum Collision center. The service is great.Our adviser was Mr. Gatlin White. He was very helpful, arranged a ride for me to pick up our car. He kept me updated about the status of our Vehicle. It was a good experience for us.

I can’t say enough about how happy I am about my recent repairs!! Gatlin White went above and beyond to make sure everything was fixed perfectly and super fast turnaround. It looks like new!! I’ve already had so many compliments!! I highly recommend this place and make sure to ask for Gatlin!!

I’ve used Momentum BMW West Collision twice for my repairs and have been 100% satisfied with both their service quality and customer service. Gatlin was handling my car this time and I could not have been more pleased with his timely responses and urgency. He was also very courteous and had an understanding attitude that made a stressful situation, a less stressful, pleasant experience. Thank you Gatlin!

We were at the BMW Momentum collision center, our Estimator was Gatlin White. He is such a wonderful guy with lots of caring and great interpersonal approach. We were guided in the right way.My Daughter and me were very amazed with the customer support he offered.Gatlin White was very professional, attentive, and efficient. He kept us updated and guided through out the process. We also got our work way ahead.He and his manager were very friendly and made us feel great.I definitely recommended this place.

My wife had to drop her X3 on a Monday noon, we were prepared for dealing with rentals for minimum of two weeks; the team at Momentum Collision Center were awesome, very respectful, responsible and the service manager Gatlin walked me through the process and they exceeded all my expectations. I got a call from them on 3:00 pm Thursday afternoon of that same week that my vehicle is ready ... So Sweet!!! Big thumbs up.I really want to thank everyone specially Gatlin for the great and seamless process and exceptional treatment!!I definitely will recommend them for all my friends.

Great Service! I dropped my Audi Q5 in over the holidays and the service was surprisingly fast. The receptionist was sweet and helpful, there was a coffee bar inside (I believe it was Starbucks), and the updated e-mails on the status of the car. Thanks Joe Sonnier and all the behind the scenes staff that may not get their props ! I recommend this place!

Gatlin is great. I really appreciate both his professionalism and considerate actions during the stressful event, of coordinating my car being fixed. I would definitely recommend this collision center.

Gatlin White did a great job keeping me updated and I felt like he wanted my car to be repaired properly, just as much as I did. Great service, great experience and super happy client!

Just like the dealership, these guys are always pro. Great staff and, great work. My wife’s x5 is back to new. Thanks guys !

Gatlin was incredible and helped me and kept me updated on every step. He was so quick to reply and let me know what was going on.

If you ever need to take your vehicle to Momentum West Collision, ask for Gatlin White. Gatlin took care of my Audi remarkably well! I got my vehicle back in pristine condition. He quickly updated me on the status of my vehicle step by step and even told me when he had the keys in his hand. I was well taken care of at Momentum West. I will be going back to them in the future.

Had to bring in my 750 LI after a accident. I was very worried about the damages since the person that had hit me had no insurance.(GATLIN) was assigned to my repairs as the estimator do to the fact that I had to file a insurance claim. Several days later I’m rolling in my car again. Thanks Gatlin

Gatlin White was my adviser and quickly assessed the issues with my car, got the insurance company involved and kept me apprised of the job status throughout the process. He was courteous, professional and helpful at all times. All in all, it was a good experience.

My wife took her new 2020 BMW after she was rear ended to Momentum West Collision Center. We felt comfortable from the beginning and like the fact that Gatlin White knew and understood the entire process. There were no surprises. The parts that were damaged and repaired...you cant tell a difference. Some places you go, you can tell the difference in the paint, but no such problems at Momentum. Thanks Gatlin and take care of the teacher.

Excellent service! Worked with Gatlin - hes very professional and explains everything thoroughly. They treat you like family here.

Gatlin made my whole experience so easy! My car was completed fast and looks amazing!

Worst service EVER! Went in today to get an estimate on my Audi for a collision that occurred the day prior. I was informed by my insurance company that I could take my vehicle anywhere for repairs, however I needed to submit the quote from the shop I want to use. Audi USA gave a list of authorized Repair Facilities and this one was the closest to my home. I called prior to visiting to confirm their process and see if I needed anything from my Ins company and I was told I could just bring my vehicle in and they would give me an estimate to submit. When I entered no one greeted me or even acknowledged my presence. After waiting at the empty reception desk for about 3 minutes, I approached a gentleman sitting at a desk and told him I was there to get an estimate. He then informed me that I needed to wait on an insurance adjuster to look at my car and that the ins company would contact them. I explained to him what I was informed by my insurance company and he went on to tell me that I was informed wrong and I could submit a quote from another shop then went on to explain (his view) of how insurance companies and body shops do business. I had to practically beg this employee to do his job, after which he did get up and ask me to fill out a form. There is no way I plan to take my vehicle to a shop that has employees who refuse to even give a customer an estimate. Although It may be a further drive, I have opted to take my Audi to a different shop that was proud and thankful to have my business.

Gatlin did a very good job getting everything completed on the car and kept us informed. Due to insurance issues they had our car for over a month but they consistently kept calling the insurance to get the car completed. Once all approved Gatlin worked hard with his staff to get our car back as soon as possible.

This was not my first time to bring my car to Momentum and it probably wont be the last. There is a reason I specified this shop for my repairs. From the moment I walked in I was greeted by Gatlin and had a wonderful experience. It is not fun dealing with the inconvenience but Gatlin made the process painless and supported me every step of the way. Car came out beautifully and Im pleased once again

Gatlin was fantastic and made this process easy! I will always come hear for any needs in the future! They know how to take care of a customer!!

Gaitlin was fantastic, very responsive, and kept me up-to-date throughout the repair process. Will definitely recommend and be back in the future! Really appreciate the help.

Very professional service, really appreciate Gatlin White as service advisor. Worked with me through some insurance related hiccups to still get my vehicle done on time - ahead of schedule actually. Couldn’t be more pleased with everything, from start to finish. Highly recommend using Momentum West. Authorized Audi body shop.

I took my car to have a body repair job and Gatlin was very courteous and helpful. The work was done in a timely and professional manner.

Momentum made my car wreck a very much less stressful situation - their communication was perfect and they got my car to me faster than promised and in perfect shape

Fantastic experience! I needed the bumper repaired on my 2018 Audi. I just picked it up & it looks as good as new! My service advisor, Gatlin White, kept me up-to-date throughout the entire process & had my car ready in just 2.5 days! Thanks for everything Momentum (& Gatlin)! Y’all are the best!

They were very attentive and customer service was excellent!

Gatlin’s service was spectacular. He was very fast at responding and providing me updates. I’d highly recommend him to anyone that goes to momentum west Collission center.

I would not recommend using this collision center. I got into a wreck a month after I moved to Houston and decided that I wanted to take my 3 series to a BMW dealer to have it fixed. BMW is usually really good with service and customer care, but I will have to say that this is one of the most poorly run BMW centers Ive been to. I got into my accident on 7/2/2015 and I didnt get my car back until 9/16/2015, nearly two and a half months without a car!Cons:1) They were horrible at keeping me updated about the status of my car. I had to call THEM to check the status each week.2) They overlooked my car in sending it into the shop for work, which caused a ridiculously longer delay. I dont even know how that happened and how they can overlook work.3) The manager who runs the place, gave me a crappy excuse about why they didnt meet the expected completion date. I drove out to the collision center to speak with him face to face because I was tired of dealing with their crap. He said it was because they were busy and thats just how it is sometimes. Missing the expected completion date by a couple days is understandable, but missing it by 3 weeks is not!4) My car broke down a couple days after I finally got it back because the coolant was leaking, and I had to take it to a dealer to get it fixed again. They lagged on fixing my car, and when they finally did, they didnt even do it properly!Pros:1) They provided me with a rental car for a short period of time after they realized they made a mistake and overlooked my car. They were supposed to have started work on my car 7/28/2015, but they didnt start it until 9/2/2015!I would avoid this collision center like the black plague! BMW should be ashamed to call this place one of their collision centers, knowing how BMW usually keeps very high standards for service and support! I rather go to a Chrysler dealership next time, like my insurance agent suggested me to do in the first place!

Glenn Porter was extremely helpful and provided timely updates regarding my X3. I highly recommend asking for him if you visit the Collision Center.