I really wished I had read the reviews b4 purchasing my 2016 BMW 4-Series & I hope your read my other post. I bought my car In April. It was one of the best car buying experiences I have ever had. I brought the car back to the dealership in May bc of a sound it was making, only to learn it was the wheel bearing, a problem that should been fixed BEFORE I purchased it, if in fact you do a thorough inspection. I got got, and I’m so disappointed. It’s going on 3 weeks now & I still don’t have my car, but I received a survey about my experience. I’m extremely concerned. In the time it’s been there, a new engine could have been put in the car by now. I really hope this has nothing to do with any of my identifiable features. Corporate....if you are reading this, something has to be done & if you’re not, I hope whoever manages your reviews brings this to your attention. This IS NOT OK!!!

I came here today to look for a car and got a great offer on a brand new car!! Come see Mr. Terrance for giving me the best experience buying my first car ever!! Thank you so much Terrance!!

I had the best experience today with Terrence Brown and Colton Roe! They were friendly, knowledgeable and eager to help me. They worked really hard to get me the price I wanted and far exceeded my expectations! Go see them!

Today I stopped in to inquire about a replacement key for my Honda.The service manager in charge informed me that a replacement key would cost me $300. Not once did he suggest an alternative for a much less costly alternative, when clearly there were alternatives, alternatives I would have to learn about on my own. He made it seem like Orr Honda and purchasing his $300 key was my only option. He could visibly see how upsetting the news of having to spend that amount money was to me. He was heartless. Then. a salesman seeing that I was upset made his own inquiry. I explained my situation. His idea of help was even more incredulous. He wanted to know about my credit rating. Those guys care about nothing but themselves. When I buy a new Honds and it will be soon. It wont come from Orr Honda of Hot Springs. Theirs is an enterprise of stepping over a quarter to pick up a nickle! Good Job fellas. Good job!

The team was very hospitable and great to work with to get me in a vehicle that would work for me. Thankful for salesmen like Chris Nash to help things go so smoothly!

The staff is super friendly and helpful...they definitely go out of their way to make you feel comfortable. 10/10 WOULD recommend...

I am 42 and this is my very first off the lot brand new vehical. Terrence Brown at Greg Orr Honda in Hot Springs walked out and said you are going home in a new Honda today I did not believe him. He worked a miracle for us. The entire team was great. I highly recommend going to see them.

Got my very FIRST car from here and it was such a great experience all because of Mr. Terrance Brown! I told him what I was looking for, my budget, etc. and he was able to make it happen! We were able to do the entire process over the phone as well. Definitely recommend going here!

I just bought a Honda CRV at Gregg Orr Honda and the experience could not have been better! Our salesperson, Coltenn Roe, was helpful, knowledgeable and a pleasure to deal with. He made the whole transaction smooth!

So excited and satisfied!!! This is my second time purchasing a vehicle from Gregg Orr HS. Mr. Terrance Brown was my salesman both times and he goes above and beyond to get you what you want! He values his customers which makes buying from them even better. I live in Hope, Ar, and my whole process was done over the phone. He was patient and prompt. Not only did he get me in the car that I wanted, it was also delivered to me! Highly recommended!!!

Ask for Allen in sales.... hes great. Justin in service department is super helpful

We where tin hot springs Ark. Celebrating our 2nd year of marriage and we got a Flatt my Husband tried a different place 1st they where no help...Then we went to Gregg Orr Honda and they where friendly, helpful, timely...and even the coffee was great... My husband was satisfied and felt safe to travel thanks Gregg Orr Honda

I have waited a week for someone to contact me before I sent this review but have not heard back for anyone. They charged me like they were putting Genuine Honda OEM parts on and then used cheap aftermarket parts. Very unethical (those are the words of other Honda service centers I talked to about this, not mine). They did put one Genuine Honda OEM part on, a bushing, which had a MSRP of $28 and they charged me $40. Take your vehicle somewhere else. You can get the same service for half price.

My experience was awesome! I live in Houston and I’ve been searching for the perfect car and the salesman Terrence was so helpful to find me my perfect car without me even being there. He kept me in the loop the whole time. I purchased the car and they even drove it to me in Houston. It definitely saved the hassle on driving there to pick it up. Thank you Terrence!!

They were great!! Friendly staff, great service overalla

. I brought my 2013 Honda CRV in to be service on 4/19/2021 to be serviced at Gregg Orr Honda of Hot Springs, a salesman Brian Sharrock approached me saying he would buy my car. I told him no I was bringing my car in to be serviced and I was on a social security income and had bad credit. He would not take no for an answer. He was very persistent and pressured me to look at other vehicles and unfortunately I was coerce into buying a 2015 Dodge Charger for $22099 which was a higher price than I realize because the salesman never told me the price when looking at the vehicle thou I ask several times. They told me the easycare insurance and gap insurance was required which was also put on the credit application to be financed. There was no buyers guide on the car nor a price sticker. Well the air conditioning does not work, the passenger back window does not work and he engine idles rough.. I called and spoke with a Justin service man about this he said to bring it in on 4/27/2021 at 9 am.. I asked if I would be charge Justin the serviceman said he have to ask his manager he did not know. I did not I fill out a credit application or received a copy of the credit application . The original sales man did not listen to what I was saying as I first brought this his attention about the air conditioning he just wanted to make a sale..Now Im stuck with this car that is a lemon .. I am so unhappy with the customer service it has been the worst car experience I have ever had. I spoke with the finance manager Robert and express my concern he said he was sympathetic and I need to speak with the general manager Heath and hung up. I tried to reach out to the manager left my number Heath has not called me back. I am so angry with the over all experience and that was taken advantage of

Gregg Orr exhibits poor sales tactics. They did not treat my 19 year old daughter well on first car purchase. Not only did they lose her as a customer, but me too. How many cars do you think a 19 year old will buy over her lifetime? What a dumb business model. I just bought a new car from McClarty Honda in Little Rock. McClarty will treat you fairly.

On the furthest point from home on our road trip and...our Odyssey misfires. Jerry and Justin were great - got us back on the road in 45 minutes. Customer service was amazing. Saved the trip for us. Wish we could use them for all our service needs!

I will say we had a rough start and did get in touch with the necessary person! With that said Heath was great! And our sales guy Tory was great! We are happy with the way our truck finally looks and drives!

Over priced according to local and national prices for a starter installation, they claimed on our receipt it took 4.0 hours where in reality it should not take more than 1.5

Do not - I repeat - DO NOT go to Gregg Orr Honda in Hot Springs. We have received horrendous service from them and will never be going back there again. If you want to be swindled and yelled at for car problems that were hidden from you and not your fault, go ahead, but tread lightly. Abysmal customer service...more like customer abuse. Stay away.

Most terrible management a place could ever have! All they do is care about themselves and blame there own problems on others! 10/10 don’t recommend even wasting your time over there.

Bait and switch dealership. I saw a car online. I called to confirm the price and set a appointment. The price was confirmed and appointment set because I was driving in from out of town. I explained to the salesman I would be paying cash. He said come on in. By the time I got there I had been passed to three different salesman. I drove and liked the car. I was then told the price had been raised two thousand dollars. I said no way it was advertised at a lower price. He returned a second time saying he would lower the price a thousand dollars still a thousand more than advertised. The third time he said that’s the best he could do because I was paying cash. I said no. I was then told the car had been transferred to their Toyota lot and the price raised two thousand dollars and been re listed at the higher price. Save your time and gas don’t shop with Gregg Orr

I’ve been to Gregg Orr Honda multiple times. I just recently went and tried to have my girlfriend’s Honda Accord looked at because it wasn’t blowing cold air. I sat their watching the service guy and technician laugh and joke outside of the car and didn’t hook any kind of machine up to it to test the freon. The service guy then comes to me and says well you’re going to have to replace the whole air unit which was a price tag around $1,600. We argued back and forth and I asked if there really wasn’t anything else they could do. He gave me a run around story about if you fix one part it could get metal shavings in it and mess up other parts. I eventually gave up and went right down the road to Midas. They said they would hook it up to their machine and see if there were any leaks (which Honda didn’t do). Sure enough the freon was low and there was a leak close to the valve where you add freon in. They removed all the old freon, took off the old valve pipe area. Replaced it. And added freon back in for a huge fraction of the cost at about $200 compared to what Gregg Orr Honda was going to try and make me pay at $1,600. Needles to say I won’t be going back to this Honda place but for the fluids and parts that I can change myself. O and the key I needed made that I called about as well was going to cost me $220. Got a new one made and reprogrammed at Pop-A-Lock for $180 including the taxes, with key fob and all. Gregg Orr Honda is a terrible place to go and the prices on everything I’ve been pricing or needed to be worked on has been higher then going somewhere else. Just not worth my time anymore.

Wanted to say how much I appreciate great service. Cortland in the service dept has twice now went above and beyond for me. Appreciate the outstanding service and caring attitude. You can buy vehicles anywhere. Its the service that makes the difference. Thanks.

Service department is horrible. My daughters 2020 Honda Civic has been there since 10:00 am on 4/8/2021. As of 4/8/2021 at 1:55pm the technician Tony cannot tell her what is wrong with it and he is not getting her a car to drive.

Great customer service from Daniel! Lots of experience and knows how to get you the best deal. He is honest and quick to get you answers for any of the questions you have. Would definitely recommend!

We have traveled to the Hot Springs area from Iowa and a vehicle concern has developed. The service department at Greg Orr Honda got us in this morning, the Saturday of a holiday weekend and checked our car over. They advised we are safe to drive home and see our mechanic there. We were pleasantly surprised by the courteous staff and even happier this was done at no charge. Southern hospitality really does exist here! Thank you!!

Awesome customer service! Quick to help me with any questions I had. Very personable. Highly recommend!!! Huge thanks to Daniel Mann!

Shout out to #TonyHamilton Sevice Advisor that gets your car in for fixing. He has helped me with my Pilot, he also loaned me a CRV so I could get my kids to appts, and basketball game and pratice, which has amazing gas mileage. He, and their team took great care of us. Seriously hands down the best! Thank you Tony, and the mechanics for making my Pilot safe again for my kids and I.

Thank you Tony Cole! Such a nice guy!!

I can’t say enough about the hospitality that was shown to me in the service department today! I was in Hot Springs from out of town when my VW Atlas developed a problem. I drove into the service department and was immediately helped! Everyone was very kind and helpful. They were able to get us safely back on the road back home. Thank you so much!! —— A. Reed

Totally loved the service and attention to detail. Service writer Justin was great. Tim the service manager did fine kob on our old Sienna van to get us to our next one .

Jared was awesome! He showed us around a couple different vehicles and was knowledgeable. Friendly and got us the best deal possible!

Horrible sales service! Went to buy a new car and was going to be paying cash for it. I was told that I would be charged an EXTRA $1k because I was paying cash. I told them i would pay the sticker price and they told me it would still be the extra $1k and that there was almost another $2k because of the floor mats they added to the car and something else. I told them I would go somewhere else and then the MANAGER had the nerve to insult me and then said that they wouldnt miss me or MY MONEY! I will not be taken advantage of just because I am a woman and that is how I felt I was being treated! Thankfully I was able to find a car dealership about 5 minutes down the road who were more than happy to have my business and were so kind a professional! Orr Honda could really learn from them how to treat a customer!

On vacation and our tire was going flat from a nail. The service was amazing! They worked us in quickly, knowing we were trying to get on the road to make it home, and patched our tire free of charge. Our service advisor was Ethan Snyder. He was extremely nice and helpful. Thank you! 💖

Thanks so much for helping me today. Very professional. Great customer service.

A nice friendly dealership, with helpful staff

I love my New Honda from Gregg Orrs in Hot Springs! Shout out to Mike Wood and all the helpful staff who worked with us to make this a wonderful experience..... I really do appreciate the help.

Have used Greg Orr Honda for about 20 years. Always had good service. This last time the person helping me did not give me good service. He had me wait almost 2 hours before he even started to get my car serviced. That is too long for anyone.

I recently purchased a previously owned car from Gregg Orr Honda they are awesome to deal with. My sales man was Josh Hampton he was kind an very helpful in my choosing the right car. Im a very indecisive person an he was patient, understanding an most of all very eager to answer all my questions. Thank you

Service department got me in for appt only 2 hours after calling to ask for an oil change. Long wait when with child so Id suggest offering loaner vehicle during wait or creating a kids area where children could read, play games, watch TV other than the news channel thats typically on in waiting area with no remote laid out for customers preferred choice when there arent any other customers in waiting area. The employees seem nice and the service has always been good although pricey.

Was pretty happy wen it was all said and done, they really called and told me everything that was happening w my car, even loaned me a car, Ethan was very courteous and made certain i was satisfied with thier work, happy and will go back....and the guy who drove me home then came got me later to get my car was nice.

I have bought multiple cars from these people but will never buy another for one reason: their service department is awful. For one thing the cost is insane. You can get the same work done for half the price somewhere else. But that’s not the main reason. The main reason is I don’t trust them. They’ve told me I needed repairs that other mechanics said were not necessary.

Bought my 2016 Civic from here. Its actually there today, getting a charging system check. Cal Jones and Paul Cook have been there many years! Its nice to see the same faces time and time again. Absolutely would recommend! See Cal for parts and go to Paul for oil changes!

Amazing customer service! Kevin Maya did a great looking for the best car for the price I wanted and recommend him to anyone. The rest of the staff was amazing. Definitely the place to buy a car in Hot Springs.

David was awesome! He listened to what we wanted and found the perfect car for us. He went over every thing before we left. Very friendly and professional. Justin was very helpful and professional too!

Good customer service! Thankful for Amber. Friend, kind, helpful, have any question, Amber will do everything she can to get you the information you need. Very Happy. Will use again. Thank you, Orr Honda

These folks are great people! Very helpful I will be using them exclusively in the future. William doddy is honest and helpful a good person, Amber was very nice and the service guys are great.

Dear BarbaraThank you for your assistance. With your help I got a deal that I felt was far for both partys involved. Im quiet pleased with the turn out of my truck perches. The young man I had talk to is a good man and will do better in the handling of others. The man in charge gave him a good standing. I feel that he will do better. He is to come by to see my Mother later and apologies to her for miss leading her.So Thank You again

What do you expect. Look who theur leadership comes from. With all due respect.

Great employees with prompt service to match.

I was traveling from out of state and needed an oil change.The dealership charged me $89 for an oil change and tire rotation!I have owned Honda(s) since 2007. I have lived in three different states. I have NEVER paid more than $35 for an oil change and they always included the tire rotation for free!!!Then...I asked them to check a popping noise my new Pilot was making. They said it was fine without ever testing anything on it (I could see them on a camera).I wondered why the dealership wss deserted. I guess the locals know what I had to learn the hard way!I know you need a to make money, but maybe you would have more business if you charged a fair price!

Derek Locke a salesman of Gregg Orr Honda of Hot Springs is a great guy to help you get a car.He was very nice and courteous to me if in need of a car look him in Hot Springs..

Went in to shop around for a new vehicle. Everyone was super polite and helpful. Just want to point out that Amber Palmer is a top notch employee! Great energy, super polite, and she went above and beyond to help me out! 11/10 :)

THE best place to shop for a vehicle. Cooper really is a great salesman specifically. They got NOTHING from my trade in, and theyre just happy they did a good deed!

Tim Nolan was very helpful with my shopping experience!

Can’t say I was all together impressed by their customer service. Was at their Nissan dealership earlier that day, and the experience was way better in comparison. Will not use them again unless I have to.

Spoke with a nice lady the other day. Amber Palmer is such a great employee, she answered all of my questions and concerns. Will be contacting her again when Im ready to purchase a vehicle.

The staff here is great, they make you feel right at home. Ive never had anyone hover over me either. The service is great and quick. I would recommend them to anyone.

Customer service was great!

Amber Palmer is an amazing employee shes knowledgeable, helpful and tentative to your needs and wants. You can tell she is enthusiastic and committed to Orr Honda of hot springs. Thank you Amber and thank you Or Honda for being amazing in all that you do.

They always have fantastic customer service! Amber has been an awesome addition to the Orr Honda team! Always happy, smiling, friendly, and ready to help! Thank you guys for being a customer friendly place!

Amber Palmer was a great addition to your team. She goes above and beyond for the customers. She makes sure you are completely satisfied when you leave. Her smile and personality is awesome! Great job Orr Honda for making her a part of your team!!!!!

I was passing through town while on vacation when my air pressure light came on. Luckily I happened to be right next to this Honda dealership. I pulled in and I was promptly greeted by someone in the service dept. I told him the issue and he immediately told me no problem we will check it and see whats wrong. While I was waiting I had a friendly chat with a salesman and we discussed a little bit of everything. Soon my car was pulled around and I was told that just my air pressure was low and it was all fixed. Not only did they air up my tires but they washed my car for me too! This was above and beyond what I was expecting. Great Job Gregg Orr Honda!

Worst experience ever. 10 hard hits on my credit. Then they screwed up and got names and addresses wrong, so they had to redo the entire loan so that was an additional 10 more hard hits WITH THE SAME CREDIT COMPANIES and they STILL screwed it up. They were supposed to add in sales tax. They failed to do so. They sent the tag the day AFTER the deadline to register. They are getting there money, tho... Direct draft.I would never recommend this place. I highly caution against it.

In regards to the service department: Went in to get a flat tire patched up and was greeted with prompt service by Chad and team. While they didnt know about the Honda Sentinel program, they were very polite and kind to an out-of-towner. Hopefully I dont get another flat, but if I do, Ill definitely come back since they did an excellent job.

I went with a friend to get her oil changed among a few other things. The mechanics were very pleasant to work with and were also fairly quick. They have client waiting rooms with coffe, snacks, and drinks. There is even a vending machine and television while you wait. They have the cleanest restrooms I do believe everything I have seen. All around a pleasant experiance.

Great experience! Amber is such a sweetheart, and so easy to talk to! I usually dont like going to car dealerships, but this place is great and Amber made it easy :)

Salesman tried a tactic to intimidate me into purchasing a more expensive vehicle by stating the vehicle I wanted was sold, when I said no to the other vehicle it magically became available again. I was also told the vehicle was AWD because it is a Denali. Even when showing him there was no rear axle he still insisted. Got vehicle home and within 24 hours check engine light came on. Was told they couldnt take the vehicle back and I was stuck with a fwd vehicle regardless of what I was told. Was also told sales tax would be provided by dealership and that was a lie. Management took zero responsibilities for the lies their salesman told. Completely unprofessional.

Amazing customer service! Amber Palmer was very helpful and upbeat the entire time. Her smile and easy conversation made the whole experience much better.

Recently purchased an older model Honda and went in looking for parts and pricing repairs and spoke with Amber Palmer. She was so helpful and sweet, and seemed very knowledgeable. I would recommend Orr Honda to others, even on her customer service alone.

Test drive and on the lot as sold by Derrick. Very sweet boy. Thanks Derrick

Justin in the Service Dept was freaking awesome. He helped me out setting my stereo code over the phone. I appreciate you!!! Thank you so much

You feel like family right when you walk in. Everyone is always so helpful with a smile on their face. The service was quick and a nice woman named Amber checked me out at the end.

Orr Honda has wonderful service and employees. I enjoyed my visit there getting service on my Accord and speaking with a young woman named Amber Palmer who was prompt and polite. I recommend Orr Honda.

Did a good job fixing up my transmission. Their time estimates are definitely off, though. One hour quickly became 2.

Out window shopping and I must say, the customer service here is great... very friendly! Amber Palmer is such a sweet girl! So very helpful and thoughtful!

Jeremiah Myers made buying a new car pleasant. Very patient explaining features of my beautiful new Honda Civic Coupe EX. Thank you to all of the helpful staff.

Great customer service. The best add you have made recently is Amber Palmer. She is so sweet and helpful and energetic . Very Happy with the service.

Very friendly and professional employees. Quick service and job done when they said it would be. Very satisfied. Definitely will use again.

Stopped at Orrs as the tire pressure indicator went on (and we were just passing by the store). They were the most courteous folks you can imagine. Not only that they took care of the the problem and topped up the pressure, they even explained patiently what might have caused this, checked the tires for cuts or any other damage, plus gave the car a wash.They sqeezed this extra work into their mechanics schedule and within a few minutes were on the go again.(Given, we bought the car there, so this might have caused all this.)

Gregg Orr dealership was a blessing to my family!! They did everything possible to get me in my new car! Brian Shattock..you the best!!

I highly recommend this establishment. There was a very helpful lady that checked me out named Candice that Id like to say thank you to. She made my stressful day better by her kindness.

I didnt buy my honda from these guys, but they helped me fix my radio when i accidentally locked it up after changing the battery. also, Amber is great. very polite and professional staff. Glad to have these guys in my neighborhood.

Love my Accord! Hayes Avra, youre the BEST!

Looking for a tpye of car but the selection on the lot was limited. However, the prices were adequate when compared to other car lots for the same car for this area

It was a car their i really wanted but not sure if i need it,at this timebut they were great with the feedback

Terrible service and over priced. Didnt even complete requested service to vehicle. Will never return to this dealership.

I stopped by ORR Honda a little while back and the small blonde girl with the good tan, I believe her name is Candice, was very helpful. She took care of all of my needs. She was very helpful and shared her wisdom with me. I will be returning to ORR for all of my Honda needs.

I absolutely love Orr Honda. The service is the best in town. Amber was really helpful and completely made my day.

I had a great experience here! Great customer service! Amber Palmer was awesome and helped me so much!

Amber is Great! She is such a friendly and helpful addition to your staff. Our family love the Orr teams!

Austin T. Davis was extremely nice and the service was quick for my first time getting my oil changed here! The service staff was extremely polite as well.

Great customer service. Alan is one of the best salesman. Will go far and beyond for customer satisfaction

Amazing people, Amber Palmer is sweet as can be. She will help you anyway she can. If you are looking for a new vehicle Orr Honda is where you wanna go.

Great sales associates and service department.

I had brought my car in on 6/15/19, for my car smelling of gas, to the repair department. I asked them to figure out what was wrong with the smell because i was in town when i noticed and thought they would diagnose the issue and give me the best idea as to what needed to be done. I dropped it off and left to get dinner, and within 30 minutes got a call from them saying there is an obvious hole in the gas tank and unrelated the knuckle on the drivers side control arm is crushed. This being an obvious concern I asked my fiance to look at the damage the next day while they have the car in the shop available to be lifted for a clear view of the said damage. He goes in and asks them to show him the obvious hole and crushed control arm knuckle, they couldnt show him either and when asked they vaguely gesture towards the part as if indicating that it was apparent. Even though the hole was not at all to be seen, and the knuckle looked identical to the one they had said was fine on the passengers side. They urged that the car is not safe to drive and that the damages would cost well over $2500! THEY also suggested that we get insurance involved to cover the cost, even though we had not been in an accident So with our frustration of their clear negligence with our diagnoses, we drive it home. My fiance then takes the gas tank out himself, and low and behold the part that is broken is a nylon fuel line that is a $25 dollar fix for the part itself (i understand that the labor they provide is added to the price quoted, but they are clearly trying to take advantage of someone they believe to be naive). This is the last time ORR HONDA will ever get my business, and i will always make sure to suggest otherwise to my peers when shopping for cars. I love my Honda, but CLEARLY orr honda doesnt care about their almost 5 year consistent customers.

Took my sputtering Acura into Orr Honda and I have a one word, honest. A honest dealership is worth so much!

UPDATE....they responded below that they’re discussing with upper management, but still haven’t even bothered to call me or return any emails......ORIGINAL: Have had my van for one month when the sunroof literally exploded driving down the street. Apparently this is a common problem I’ve discovered since then. Was told since this is a brand new van, it would be covered. Took it to them, then they decided to change their mind and charge ME for it. Apparently exploding car parts on brand new vehicles are totally your responsibility. Will NEVER do business here again. I was a loyal Honda owner and will now buy toyota where they even cover a flat tire the first year. Never again!