Don’t order from them if you don’t want them to take your money and never deliver the product. Worst customer service EVER!!!! After we spent over $1,000 in their Malibu store I decided to order a few items as a gift for my husband’s birthday. Placed an order on September 13th, never got any confirmation email even the amount was charged from my account. Three days later (on September 16th) I received an email that the package was shipped. The tracking number showed that the package was delivered (it never was!) the same day I received that email. Not only my husband never got his birthday gift, but I also never got my money back. I called customer support and they were supposed to contact me back within 10 days which they never did. I called again and they said that UPS stated that they delivered and that they (UPS) contacted me so Barefoot Dreams decided that they don’t need to. So they decided to take another 10 days and again never contacted me. I just called them back to find out that apparently UPS delivered it again two days ago (how?? If it was already delivered over a month ago then what did they deliver just now?). We are about to take all the products that we ever purchased back to their store as the way they treat their devoted customers is really frustrating. Don’t want to have anything related to this company anymore! And will make sure to share my experience with everyone so people wouldn’t have to deal with the hustle I’m dealing with after spending hundreds of dollars. Terrible business!!!

Very poor customer service. I think 3 people work here out of their garage or something. Great product, but never order directly from company. They don’t return calls, refund for items not shipped, or honor sales prices once they decide they have sold too many at the discounted price. I have to say the most bizarre customer service experience in my life. I will be disputing charge.

I cant preach any higher about how this lifestyle brand has presented themselves for the past 25 years. As they advertise and in my opinion they really truly have the SOFTEST/COZIEST PRODUCTS for the whole family. dont listen to me thou, the Oprah Winfrey has coutinuily putting Barefoot Dreams on her list of favorite things year after year since 2007. Ive been buying theyre product since they began and every purchase Ive made online has made to my door in perfect condition and timing.

This is truly the WORST customer service that I have EVER experienced in my life. I placed a Black Friday order. I’m still waiting for it and it’s mid January. It’s not backordered. It was a gift! I have called 26 times. I had to leave messages because nobody EVER answered the phone. And I even emailed a handful of times with NO response. I’ve even called the Wholesale Department to try to help me. Finally, I was connected with a person in the Web Department and she told me that they were expediting it to you me before Christmas. I had wrapped an image up of the item for the recipient of the gift. The item NEVER showed up. I am so livid. I feel lied to and disrespected. This will catch up with them. I promise! You simply can’t run a business like this and have the business be successful. Shame on you Barefoot Dreams! What an embarrassment!

I placed an order on 11/28 and still have yet to receive it. No one will answer my emails or pick up my call. Do not buy directly from their website!!

DO NOT BUY ANYTHING FROM THIS COMPANY. THEY WILL CHARGE YOUR CREDIT CARD AND NEVER SEND THE ITEM. WHEN YOU INQUIRE AS TO WHERE THE ITEM IS YOU WILL NEVER SPEAK TO A HUMAN OR GET AN EMAILED RESPONSE. UPDATE: 1/19/20.. I got a refund via email. No sorry about that.. no email that said yes we know we suck, sorry.. I had to do the work to get my money back. Called my cc company... waited.. and in the mean time I paid interstates on the money.. HORRIBLE COMPANY.

I ordered a gift on 11/29 and received a confirmation email with an order number. I have called their “customer service” number and left over 10 voicemails requesting someone to call me back. I have emailed the company with no response. I have no idea why no one will answer my calls but it has been over a month of trying to track these people down. I would give this company a 0 if I could. My credit card was charged for the item as well.

Received my Barefoot Dreams in 2 days, direct from company. Absolute dreamy softness that leaves me feeling like Im wrapped in my favorite blanket. I love every BD piece I have. Great for traveling. Always looking for sale pieces. Luv giving as gifts. Each of my children have a BD blanket. Splurge on this luxury if you can.

Softest hoodie Ive ever tried on. Easy to care for, no wrinkles to deal with. Cozy it is.Nordstrom had anniversary sale event where I discovered barefoot dreams for myself and my family.

I never received a package I ordered for someone’s birthday, they still haven’t gotten any response from these people after calling and emailed the company. Worst of all the person I ordered for still hasn’t gotten their gift. Please answer the phone messages and emails customers sent you.

Great products but terrible company to do business with. They are an online company yet the shipping time is absurd. Want an exchange or a refund? Forget about it -- youll be waiting weeks for that to happen. In the days of Amazon and Zappos, Barefoot Dreams is a poor example of a retailer.

Beware...it will destroy you r undergarment. Im a fan of through blankets, but thats all.