The associate Diana was knowledgeable and very helpful in assisting me with my new telephone. I have gone through so much with this phone and she made me feel at ease. I came during my lunch break and I was out of the door in time to go get something to eat. Thanks Diana

Diana & Amelia are the Dynamic Duo of Cricket. These two work together flawlessly. There were already 2 customers at the counter when I arrived. I fully expected to wait, but Diana quickly stepped out and started helping me select a phone... as she continued to help customer #2. And she and Amelia both kept helping customer #1. Us three customers had various problems requiring phone calls and retries for information. Only Customer #4 just needed a charger that was missing from her I-phone (Yes it has a non standard USB jack -- making you spend $40 for Apple product). They did this all working together -- Amelia helped with part of my transaction while Diana helped her other customer. Amelia helped customer #4 with charger while customer #1 resolved something. Amelia also helped with customer #2.All this time apologizing for delay. It has been a long time since Ive see two people work together so seamlessly AND multitask multiple customers. Three of us went away very happy. Customer #1... Well, even with an extended phone call to Corporate (Im guessing) it was impossible to get them a phone today.Diana & Amelia -- You made my Heart Feel Good today. You give me hope for the millennial generation.Re: COVID precautions. Plastic protectors at counter... And surfaces sanitized ASAP. Please note; Amelia - the supervisor in the Duo - started wiping surfaces while Diana finished setting up my phone. My favorite Boss/Supervisor ever, Never made be do a task he wouldnt do himself. I was just too impressed, Seriously!

I have to say this was the best experience I have ever had at a cellphone store. Amelia and Diana were highly knowledgeable and worked hard for our best deal. Definitely recommend these young ladies for all your cellular needs.

Great Employees. Clean. Answered questions and no forced upselling. I hate a pushy salesperson.

Diana and Amelia were the dynamic duo. When Amelia was switching over my phone she went above and beyond with her customer service.

Went in to the store to get help with unlocking a phone. Called customer service first and they couldn’t do anything. Talked with Amelia and she was VERY helpful. Did everything possible to help me out, she definitely went over and beyond with wonderful customer service!!! If you’re tired of these other phone companies with terrible customer service and want great help and guidance with affordable phones and plans, I’d HIGHLY recommend going to this cricket store and asking for Amelia. Thanks again!!!

I see a lot of people talking bad about this place. nothing but good things from this store. If you ever run into a problem with your phone go see her. She is so good with what she does and a lovely young lady. She will always help you no matter what the issue.Amelia did a great job.

People at this store are awesome. Martin at customer service not so much. If not for Anferne and the girl there help I would have canceled service. They are credit to your company. There are some bad contractions company practices that should be adressed.

Let me start with customer service oh my are they doing a great job keep up the good work anferne

TERRIBLE SERVICE. SOME EMPLOYEES MISLEAD AND DECEIVE YOU. TRICK YOU TO COST YOU MORE MONEY. I WOULD ADVISE GOING SOMEWHERE ELSE OR ANOTHER COMPANY ALTOGETHER. VERY SHADY BUSINESS BEING DONE THERE. I WOULD NOT TRUST CRICKET WIRELESS IN HOLLYHILL.

Great service

They do not stand behind the products they sell and will knowingly sell you an infirior product. As i told my story to the employee today he aknowleged that it was a problematic item. My phone will not work with any other charger even if it fits. They only offer a charger at 40 dollars. My phone is often unresposive and does not shut off or recognise screen taps. The original case broke within a week and i had to replace it. The phone broke and luckily i chose the insurace option however when the new phone arrived it came without the stylus it just had an empty hole..then there was a process to get a new one of those. I have had the phone about 6 months and it has been a total dissapointment. The employees are nice but they have been trained to avoid helping you without a purchase. I am on my way to find another phone company

The staff is nothing but attitude and ignorance.A complete lack of knowledge and understanding about their own company. Online says one thing, they say another.I had to show them the website, and explain it to them!?!?Save yourself the time and shop elsewhere, or better yet, choose another service provider.

Been there off and on for many years good service good price nice courteous informational people 🙂

Love the staff Amelia an staff is always amazing.

Cant stand the attitudes in there. The language barrier is somewhat a task.

Awesome service. Thats

Terrible place...employees are lazy they dont want to call other stores to find you a phone case..they dont care..

Every time I’ve gone to this location . Every worker has an attitude makes u feel like your bothering..

Always the best customer service. Jose the district manager is the Best!

IF MELISSA L IS WORKING TURN AROUND AND LEAVE!Went to this location last night to pay my bill and buy a new phone. Since Ive been a cricket customer for years I was offered a free month of insurance. Upon checking my receipt there was an extra $7 added to the bill for free insurance.Long story short if you shop here check your receipt for hidden charges. Will not be shopping here again and Ill make it known that this place is fraudulent.

Will not honor 7 day exchange on bad phone without adding restocking and another activation that will cost more than the phone cost! Their online support said has software issues and should be exchanged. If you want Cricket for their good signal and low cost buy online. DO NOT GO TO THIS STORE!

I had to switch phones and the worker was very helpful, nice and knowledgeable. The service was great.

Very intelligent and smart with cell phones

Great people..great service!

Cust. Svc reps are rude & dont listen when ur explaining issues...1 mgr was great..didnt catch His name.

Good, always sale man you lesson and chose price and quality, your data started 2.4 unlimited talk and fax to unlimited hi speed data plan overall very good standing and price thank you cricket I have it for five years I cant complain.7/31/18.

Excellent 👍 and knowledgeable staff and respectful......Two very nice ladies.....

Great value in cellphone service staff are very knowledgeable and frendly

Extremely helpful staff

This place is a rip-off!! I bought a small speaker as a gift and my daughter didnt need it and they didnt let me return it! Never even opened the box!

Very poor customer service. Associates have no clue what there talking about. Nobody tried to upsale me. A very fat individual, I think named John, smelled very foul, and snorted as he breathed. Do not go here unless you want a bad experience with this company, aka, elliet wireless.

Awful experiences walk in place was empty the agent was rude to the end she was very unprofessional been with cricket for over 7 yrs want it to add extra line she make us feel like she was doing us a favor for helping us instead of doing her job will never go back we walk away

Going down now, but they change the way that the service suck.

Amelia was not a very nice sales rep for the store on Nova in Daytona Beach

Nice clean safe and reliable,and well stocked on product.

Quick, professional service and very reasonable prices!

Great deal

Bill paid!

Bet cell service deals every Ive been with them for 6 or 7 years now and they havent seized to amaze me

Very helpful

Great customer service!

Great customer service

Great staff...great place

Not necessarily the best customer service and not able to clearly explain the plan you are purchasing.

Julie WasExcellentandGreatlyHELP FULL Dont Lose HER!!!!!!

Very blunt and rudeShe said she was the store managerI forget her nameMy third time dealing with herAll three times same bad demeanor

Love the cost of service

Great customer service

Awesome staff

Helpful

Helpful

Good service

Ring ring

Good phones

People

Friendly Help

Bad

Friendly staff

Very good and polite people, very good service, especially from Mr. Carlos and Miss Amelia, they were willing to help us to solve the problem of our telephone. They should see more people like them working in these telephone companies. If you do not buy, most companies do not help you, I have already had this service for a while and the truth is that I would recommend it to anyone since this is a very good one. Thank you Carlos and Amelia for all your help, my lady and I thank you.

Too expensive and they sell you exclusive cell phones from the store that are very bad