Gomez Granite staff are very friendly and easy to communicate with. We had some issues with install but they resolved the matters quickly and customer service was excellent. We are very happy with our countertops and excited to have a new updated kitchen. Gomez turn around time was better than any other service we contacted.
Gomez Granite Countertops of Holland Michigan installed 4 pieces of quartz countertops to the kitchen at my home on July 10, 2020.Alfonso Gomez came to my home on June 18, 2020 per direction of the designer I hired locally to template the job so that the tops were supposed to match the shape and angles of the cabinets below.One of the tops comprised two pieces which they epoxied together on site after some cutting and extensive grinding. This grinding turns out later to be too much material removed. The countertop is some combination between L shape and Boomerang shaped.The first piece they brought in for the right side of this two part top wouldn’t fit against the pantry cabinet to which it abuts so they cut the notch deeper into the top so that it would fit into the side of the pantry cabinet. The second and much larger piece of this section came in and was laid out to the left side of the first piece but wouldn’t face up to the front edge of the first piece ( the edge above the doors and drawers ) so they pulled it out from the wall and off the side of the cabinetry enough to grind material away until they got the second piece to face up to the first piece.Once the two pieces faced up, they epoxied them together and brought in the other two area’s of counters.They picked up their tools and were ready to leave when I noticed that the large two piece top was extremely crooked with the cabinet below in front of the kitchen door and that it definitely needed to be addressed before they left. They called Alfonso and told him that the customer wanted the top to match the cabinetry so they ended up taking the sink back out and sliding the top out away from the wall and cutting out seventy inches of drywall along the right side of the nearly one hundred three inch wall from the top of the cabinetry to the top of the new quartz countertop that they were installing. They then pushed the countertop into this notch in the wall the full one half inch and checked the measurement at the point that was so obviously misfit. It was still off a little bit so they pulled the left side of the counter away from the wall a little bit to help gain the fit.1. So now the right side is pushed into my wall that they cut drywall out of.2. the notch apparently shouldn’t have been cut out deeper because now it is one half inch away from the front of the cabinet thus leaving a half inch hole in the top that needs to be trimmed with something that shouldn’t have been if they would have followed the template originally made.3. The left side on this same wall doesn’t touch the wall and was over ground after they got here so that it doesn’t even come close to the wall on the underside where the chairs are.4. Most of the portions of the counter that overhangs the cabinetry either are not equal distance in overhang or are crooked from the right side to the left side of that angle. ( 14 sides total, 8 sides are crooked to the cabinet below ).My complaint isn’t that I paid $7300 in full for the job as quoted but that I paid for a brand new countertop that was templated to fit my kitchen and got something that not only wasn’t built to match the template but installed and left in a substandard condition based on the standards listed on their website.Once final payment was made, the email conversations stopped. I had been requesting use/care and warranty documents with repeated promise but without action. I did get Alfonso Gomez to come by on August 4th to look at the workmanship but he wouldn’t admit to anything and kept changing the conversation so nothing was resolved and no documents were left. I can imagine that he doesn’t want the countertop manufacturer to know what shoddy workmanship they did to the slabs that were sent so I am left with $7300 worth of un-warranteed odd shaped cutting boards.This isn’t some ploy to try and get new counters for half price, It is that I expect to receive a professional job for what I paid.The only resolution that I can see is for Gomez Granite to order new material and do it right the second time.
Such a good experience! We couldnt be happier with the finished product and really appreciated their willingness to listen to our requests and and reply promptly to emails! Would highly recommend!
Gomez installed new Granite countertops in our kitchen. They did a very good job! Their turn around time was good. They hit all the promised dates. I thought the workmanship was very good in so far as the corners, edges and seams. The install went well. They cleaned up after the job was done. Overall, very happy
Very pleasant people to deal with....polite & friendly......went to look at remnants.
Love this company! Had a beautiful black granite countertop installed for my business and I couldn’t be happier. Wonderful and fast service and products. Thank you!!
Samuel did an amazing job. I wasn’t happy with the ones next to my range. I called him and he came the same day to fixed it. Not the cheapest, not the most expensive, but very fair pricing and great service. Would recommend 100%
Great experience. They were great to work with and always got back to me right away when I had questions. Worked with my price point and I got exactly what I was looking for . Had everything done fast and accurate. Easy to work with and I highly recommend them to anyone looking for granite/quartz ! Will be using them for future projects
This is a very nice company. We had excellent service and the kitchen quartz looks beautiful. Appointments were met as scheduled or even a little early and communication was clear. Prices are very competitive and inventory is more than adequate. I recommend.
We decided to do a kitchen upgrade and contacted Gomez Granite about new countertops and sink. They were great! Alfonso quickly came out to the house to take the measurements for an estimate, and they were able to finish the work on the timeline we needed. We explained our plan to go with white cabinets, and Alfonso suggested a countertop to match. We went with his recommendation and were not disappointed. The kitchen looks great! The Gomez team was great about delaying installation to allow our contractor to finish other kitchen work, and the installation itself was excellent. We are thrilled with the final product.
We checked with three different businesses before we started our remodel project--Gomez Granite was the best deal of all three. They were very courteous and responsive to all of our questions throughout this process. They were prompt on the day of install and did a wonderful job! We Love our new countertops and they look gorgeous! We would highly recommend Gomez Granite to anyone looking for new countertops. They are affordably priced and very easy to work with!
WOW! It took less than one week from the moment we walked into the showroom to check them out to the last polishing swipe on our newly installed kitchen countertops. Alfonso was extremely helpful and his crew of installers were professional and efficient. Best of all, we did not have to drain the savings to obtain a beautiful kitchen!Thank you to everyone at Gomez Granite!
I am extremely pleased with the service I received from Gomez Granite, as well as the quality of their products and workmanship. I picked out a lovely black quartz stone with some subtle gray/white veining that resembled soapstone for my kitchen counter and loved the end result! They made the process straightforward and easy and they were always extremely responsive to any questions I had. I wouldn’t hesitate to use them in the future.
I highly recommend Gomez Granite. My countertops look amazing! Everyone I came in contact with was friendly, helpful and professional. I will be contacting them again for a future bath remodel.
Gomez Granite Countertops was referred to us from a friend who had done extensive research for her remodel. I also wanted to give work to a local family and they are very professional and communicate with the details of your project. Before you finalize your plans check them out. The installers tend to detail and you wont be disappointed. We made a good choice with Gomez Granite Countertops.
Gomez Granite Countertops was highly recommended by my sister. She had used this company to work in her home.I have had countertops replaced in the past by other companies. None of these hold a candle to the Gomez Family! The selection of stone, the skilled craftsmanship and great communication are second to none. The installation went smoothly. The company took great care in protecting my home and did a beautiful installation. To this date Gomez Granite Countertops has done three of my family members homes.I love my new countertop! I would highly recommend this company and will use this company again in the future.
So happy with Gomez! They were responsive to my emails and the time from template to install was incredible. I would highly recommend them to anyone looking for countertops.
Alfonso and his team were incredible. I hired them to do some over night, commercial counter top installations. They were very flexible, communicable, and diligent through out the job. I would highly recommend this company to anybody looking for work related to their trade. You will not be disappointed! Thank you Gomez Granite!
Excellent customer service and very friendly. Alfonso arrived on time, measured and made some great suggestions. The pricing was very reasonable. Alfonso worked around my schedule and got the job done on time. He installed the black galaxy for the kitchen counters,island and the bathrooms vanities. Very professional job. I recommend Alfonso to all my friends and neighbors.
Excellent experience! Communication and customer service were outstanding. Installation was quick, clean and extremely well done! To top it off, best prices in we found in town.
I tried to get a small piece of granite for a bench in my shower from a different granite shop. After months of calling and then not getting back to me I found Gomez Granite Countertops on Google and called. I went in the day I called and they showed me options. I pocket the piece of granite and it was cut, polished, and ready a week later.Super nice people and great service. When I remodel my kitchen next year, I will be using Gomez for my countertops.
Everyone at Gomez Granite is super polite, friendly and professional. We had an issue with our quartz countertops having a slight crack 6 months after installation and theteam at Gomez totally took care of the problem! Great customer service! Highly recommend! Prices are best we found in town!
Extremely satisfied with their customer service and beautiful countertop installation!! All our questions were answered within a matter of minutes via text! Great communication regarding next steps, what we could expect, and when to expect them. Timely and friendly installers!Installing new granite countertops has been the best experience during our home renovation project. Thank you Gomez Granite Countertops!
Good morning I wanted to thank you for the beautiful countertop that you installed yesterday and how much I appreciated the amount of time you have given us to make sure that we were taken care of. Your service was top notch. I will make sure to let any of our friends know that if they are in need of countertops that they give you a call. Thanks again.
Gomez Granite was great to work with. No showroom needed! I picked out a few different quartz materials I liked online, and Alfonso brought samples to help me decide. He removed the existing countertop and took measurements on a Monday, and was back on Saturday to install. The stone was cut perfectly.
My husband and I had the best experience with Gomez Granit Countertops.Working with Alfonso, his wife Suzanna and the installers was such an easy process. They were professional and pleasant at all times. I highly recommend!
I had a deadline and Gomez Granite worked with me to make it happen. The countertops were measured, delivered, and installed within ONE week. Granite is flawless and beautiful! Would highly recommend!
The Gomezs team did a great job installed both our kitchen and bath room countertops. We love the results of their hard work and their price is affordable. I highly recommend them.
I am So happy with my new countertops!!! The customer service is amazing. The guys that came to install were very efficient and did a beautiful job! I highly recommend them
We were in awe of the wonderful customer service and superb craftsmanship within this company. We highly recommend them!
If you want to put a granite countertop in your kitchen and/or bathroom and don’t know where to look for someone to install it look no further, Gomez Granite Countertops is the place to go to!! their staff is very friendly and help you throughout the whole process. They’re very profesional and offer the best prices that are affordable to make your kitchen and/or bathroom look better! Not to mention that the whole process is very fast and they are flexible on schedule. I’m very satisfied with the work they’ve provided for me and they make sure you’re satisfied with the work they do, they contact you after the job has been done to make sure you’re pleased with the work!
Very friendly and helpful while we were determining the best counter for us. Very professional from measuring through installation. I highly recommend this company.
Great craftsmanship, and service. Like any project, we had a few unexpected problems but Alfonso and his crew got it all figured out. We couldnt be happier with the outcome. Very friendly, and very affordable.
Gomez Granite Countertops is the best of the best. They are affordable, on time, friendly, and efficient. Their customer service goes above and beyond!
Everyone was Very nice and helpful made the whole process very simple, the install turned out great. Would recommend them to anyone.
Very responsive, willing to do work on Sundays, fast and friendly.
Last month Gomez Granite installed new granite countertops for us. While we are happy with the end result, we had MANY communication and scheduling problems with them. They failed to show for 2 scheduled appointments and it took multiple emails to get answers to simple questions. The day of the installation (scheduled for 11 am) we received an email at 9:30am saying they would have to reschedule for the following day. We had already removed our old countertops, sink and faucet the previous day. The day of installation they asked where our sink was. It had been delivered to their shop (and delivery confirmed) about 2 weeks prior When they finally did come out they did not bring a remnant sample piece as we had requested. The day after installation we had to call and have them come back as the sink was installed with only 4 brackets (instead of the 12 that came with it) and it was gaping around the cutout. We took additional time off work to be home each time they goofed up. We asked if they might discount our bill somewhat due to all the inconvenience and missed work. They were unwilling to give us any type of credit. We would NOT recommend Gomez Granite and we would NOT ever use them again.
Great experience - reasonably priced and a quick turnaround from the estimate to final install. Would definitely recommend!
Extremely timely, professional, and neat! Did a great job at a fair price. Definitely recommend to anyone looking for high-quality countertops.
Very professional, friendly service. We love our new countertop, which was considerably less than the other granite places in town.
We were very well pleased with the quality of the product and the completed installation.
Nice people they get the job done..
Really good quality! And they work weekends if they have too!
Great service!
Awesome people to work with!
Extremely quick, punctual and high quality.
Believe it’s the owner he has a plow set up and helped me get my car unstuck after a hour! Shout out to him.