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AT&T Store
411 Furrows Rd, Holbrook, NY 11741, United States
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AT&T Store
Comments
ve
Review №1

ZERO STARS!! GO ANYWHERE else!!!!!! Went to this location just to buy a phone. Been with att for years. Representative made changes to my account that added up to over $50 month after taxes, extra a month. I was very clear that I wanted NO changes done. I didnt notice until 3 months later. In-store he offered to give me a 30% discount if I added a line that day but he would need to put me down as a volunteer fire fighter. I was very clear with him that I was NOT a volunteer but he continued to offer it. This store location needs to be investigated. I regret giving him my information. With his volunteer offer he said my bill would be charged 2 times monthly for a total of 80 a month. Sketchy place

Jo
Review №2

This store is fantastic. I came here to upgrade my phone and it was a nice and easy process.

Ma
Review №3

Shahab was very helpful and Knowledgeable, Best AT&T Store I have been to so far. Excellent service.

Ga
Review №4

Excellent and quick service. Easiest phone swap ever. Manager called me back after checking many att stores in the area that were closed and he helped me immediately! Thanks

Ga
Review №5

This was from about 9-10months ago.Sorry posting now-going there soon...Shahab was/is great. Easy to talk with, lays out your options. No pressure 👌

Se
Review №6

Quick Professional and honest

Ca
Review №7

Horrible customer service. Speaks to customers as if it’s an inconvenience to be in there.

ha
Review №8

Manager was very helpful and polite, best customer service in this store. definitely recommend it.

Om
Review №9

Shahab is great always willing to Help.

ma
Review №10

Wrost costumer service, the guy Jhon was too nasty and didnt want help me, is the second time with the same service with this guy.

Ke
Review №11

One of the worst cell phone stores I have ever been too. LUCKY I am even giving it one star.Let me start by saying how lazy the store employee was, and almost anything my girlfriend would ask him he would say to call the AT&T number (some three digit 6 number). It really felt like he was refusing to help her. After she proceeds to do this, he stated that we were unable to do this in the store, and we had to leave the store while we were on hold (in which then they wanted us to create an account and do all of this other nonsense, all so she could get her phone number changed). Frustrated already, we leave the store to go outside to do this, and 2 minutes later the store employee comes out and meets up with his friends at the Papa Johns pizza place next door, proceeds to buy a pizza, lock up the store and go home. I wish I was making this up.As a person that never leaves reviews for ANYTHING, this greatly upset me and my girlfriend, all she wanted to do was change her number. Something that takes 5 minutes at a Verizon store. We will NOT be coming back to this store ever again, the customer service is absolutely horrible. I wish I was able to get the store employees name to file a higher complaint, or to leave it here so hopefully I can prevent another innocent person from wasting their time by coming here.

to
Review №12

They helped me with transferring my service over from sprint, very knowledgeable people and very helpful. they saved me money for switching into Directv which is the best move i made so far.

Da
Review №13

Good service and recommendations.

Ls
Review №14

Excellent service & very knowledgeable with great customer care

Ha
Review №15

Hyider was amazing! Honest & professional.

Ca
Review №16

Help was very good and explained every thing in detail .

Se
Review №17

They switched my fathers phone, serial numbers dont match up to the box. Phone is a diffrerent one than they sold him, they put a used one in a brand new box before he left.These people will eat you alive if you dont catch them taking advantage of you. Poor representation of AT&T, who is supposed to be a family company.

Al
Review №18

Horrible ! Poor Customer service and extremely shady . Had to return a phone and was given an attitude. Be very careful when dealing with Sahab... Lots of double talk and no personality. Trust me ...find another store !

An
Review №19

Walked into store to buy just the wire for the Samsung Galaxy S8 And a generic case and the vendor tried to charge me $65 By the time or walked out of the door the price was down to 50 People like this shouldnt be in business ..Ended up going to zoom wireless in sayville and they charged me 20 bucks for the same exact thing

Ne
Review №20

Customer service sucks.

Ra
Review №21

Excellent service💯💯💯

Information
6 Photos
21 Comments
3.5 Rating
  • Address:411 Furrows Rd, Holbrook, NY 11741, United States
  • Site:https://att.com/stores/new-york/holbrook/52348
  • Phone:+1 631-738-8111
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–4PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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