Bad service. Staff is rude. I ordered a caramel Frappuccino and it tasted or looked nothing like it. It was just milk and Crushed ice. Today when I went in, I was waiting for my order and I could see flies on the display food. And they are always short of food or some add-ins.

Dont go in the mornings. The process for picking up drinks after ordering in store is mixed with the mobile orders. We got our food before our coffees. Asked 2x where our coffees were and they just said we needed to wait (already had waited 10 min.) Waited another 20 min. And just left without our coffee.

Poorly managed/staffed. Multiple times, Ive pre-ordered, like everyone else. The drinks are never ready, theres no place for people to wait, they dont call out names. Its low key chaotic. There are better starbucks

This place will always have a special place in my heart and it genuinely saddens me how poorly the baristas are constantly treated. This is by far the busiest location I’ve ever been to and the baristas always seem to be doing everything in their power to be as efficient as possible. Great, friendly service and overall good drinks. - ( This place is NOT for the impatient. )

Always slow. Went to pick up my drink yesterday. Waited 25min to get 1 coffee Frappuccino and she forgot to put sugar no taste just brown color ice. Waste my time and money. I prefer go different location.

It was supposed to be open but already closed before the closing time it was listed on google map. the staff was still inside and they were yelling at us.

They need to speak up and let you know when your order is up waited 45 minutes till finally i had to ask about my order and it was on the counter where i couldnt even see it and no one said anything even after seeing it there all that time 🤦‍♂️🤷‍♂️

Bad experience, lm allergic to regular milk, I ordered matcha with almond but they made it with regular.won’t go again

The slowest and worst stocked startbucks ever. I usually end up placing my mobile orders 35 minutes in advance (during non peak hours) because they just dont work fast. I have to speak over the counter and ask for my order because they dont yell out the names when theyre done. They just leave them on the counter behind the glass where you cant grab them.Nothing is ever in stock and they dont tell you on the app. So when you get there they let you know your order isnt ready. OR the complete opposite happens, the app shows every single thing is out of stock...Just slow and unorganized compared to every other starbucks Ive been to that seems to be high-energy.

Ordered light ice so they gave me half a drink. They told me this drink is mainly ice. Ordered this same drink in multiple locations and have never received a half drink before. Absurd and Disappointed!

I order a decaf coffee!! And they bring me a regular coffee!!! When I tested it and something about the taste didnt taste like decaf I asked and they said: we dont have decaf ! So we put a regular coffee! If you want decaf you have to wait a few minutes I got so mad they didnt even realize that they made me drink caffeine.A few minutes later they brought me my decaf with a gift card.

I would like to thank the staff at the 12th and Hudson location,.they are very helpful especially.Sharon and Sam .The others are ok too,.they need a little more training but im sure they will get there.We have been to numerous locations but this one is our favorite.Thank u so much to Sharon and Sam for all your hard work.You guys go above and beyond to make the customers are happy and get the best from Starbucks. This is my honest opinion, no one asked me to do this. I just felt like sharing my experiences. From Alexthebest.

I never really leave reviews but when I saw how the manager is with the employees I felt too uncomfortable not to say something. I love this Starbucks and its employees but the current manager is terrible and shouldnt even have this job. He makes his own employees uncomfortable and is not qualified to be a manager from what I can see just by visiting. You can clearly see when he is around he makes his employees visibly on edge and usually they are very nice. I dont understand how he could treat his employees in such an inhumane way after reading another review of which I assume is the same manager. I would give the baristas 5 stars, but the manager deserves a big fat -1 star.

The customer service was ridiculous and there were 4 employees so i dont how this works

When you order a coffee on your app every morning, you may have to wait more than 20 minutes!

Ordered two shaken espressos for the price you would think they would fill your drink …

Terrible register person, talks over customers and doesnt get any of the drinks right, literally walks away from my friend in the middle of his order to check if it was time to close. Ovens were off early which is not allowed in store policy, and one barista didnt read a drink order properly. This is a recurring theme of this store. Bad service and bad attitude, doesnt even give you the right thing and hurries you.

I been waiting outside for a coffee for 30 mins and still have not received it. Very upset.This place is always slow but today it is slower then ever and made me late for work.

Id like to give a special shout out to the young lady with the pink eye makeup, there was no pistachio syrup to put in my drink so i told her to press a button in order to put a new flavor & she put me on to the cinna. dulce syrup in the honey oat milk latee. THANK YOU !

Every time I go to this exact location there is always an issue. Whether it’s the staff being extremely rude or something wrong with my order it’s always a negative experience. I work in the area so I unfortunately have to come to this location and literally every time I come in it’s honestly a terrible experience. They openly have signs stating that if you would like a straw simply ask so that’s what I do and every time they yell at me for asking for one. If you don’t want to give out straws don’t offer them and have a sign saying to ask for them. I would like to get my morning coffee without receiving some sort of snarky remark from one of the employees. I am usually not one to write reviews but since I am a paying customer and go everyday I would like just one good experience there. Also just a reminder we are in a pandemic so social distancing should be enforced but unfortunately isn’t at that location. I highly advise that the location should advise its staff to be not only polite but just practice basic customer service. If I could leave 0 stars I would.

Today there was a fire in the adjacent building to the Shipyard Starbucks location. Instead of allowing his employees to safely exit the building, the manager required him employees to stay inside the BURNING BUILDING to finish the drinks they had been working on, showing that he values the companys profits over the very LIVES of his own employees. If youre someone that values supporting a safe and ethical work environment, dont visit this location. Baristas were not allowed to evacuate until the fire was ON THEIR FLOOR.Someone will one day be seriously hurt under this mans careless supervision. I for one will not be sponsoring this sort of abuse. The manager needs to learn to value human life. No profit is worth the weight of someones death on your hands.

The staff is not customer oriented and are not able to provide a decent experience. My drink tasted bad and quite different from the usual starbucks drink. The staff is already overwelmed with 3 customers, they are rude and disrespectful.

Love their coffee, good location.

Not exactly sure why but service is very slow. The workers seem to be busy, but when I order something like a scone, and I told them that it does NOT need to be heated, but somehow it takes like 8 minutes to get a cold scone into a bag and hand to me. Not at a busy hour at all. 5 people behind the counter working. Go figure. Somethings not right with the workflow process.

Service was good. The drinks not so much.

The chai lattle tastes different in this location, when you ask them to fix it they are rude. Also they are VERY slow

I love the pumpkin spice. This is a solid location. People are always friendly and greet you! they are usually pretty fast with taking care of your order.. the selection is as youd expect from a Starbucks and so is the food quality! drive thru can sometimes get backed up and then it causes a little bit of a traffic mess other than that great place easy to get to.I will definitely go back and can recommend it easily.

You order a coffee, you are going to pick it up after 10 minutes and you have to wait 20 minutes longer than starbucks is this, such a long time I think they need a change of personnel as soon as possible otherwise many more people are going to complain ... …….

Foods and drinks are OK but the service is superb

This place is turning to the soup kitchen on the Seinfeld, employees are rude, almost felt like they are shouting at you, and if you don’t like it, well that’s too bad cause they don’t care. Coffee is good (most of the time); the employee just needs to drop the attitude. I stopped going for a couple of weeks to see if things got better but it didnt changed much. The coffee and food is ok, you just have to be ok with people shouting at you and telling you when your order is ready in a passive aggressive manner! There are a lot of local businesses it’s so coffee in the area that’s pretty good. I suggest you try those and skip this particular Starbucks location.

There’s a wonderful view of healing outside the Starbucks’ window. Thanks for healing.

Nicest staff you could ever find in a starbucks! Unfortunately I cant say the same about their rude customers, the employees deserve better treatment from them tbh

Starbucks has not missed a step. I love the mobile app. It really makes ordering so much simpler.

WORST customer service ever! The baristas are extremely rude and dont know how to make drinks. Tasted like water. Will NEVER go back there!

This Starbucks is one of a kind. Their people is just amazing! I walked in asking for my default type of coffee - while in Starbucks-, I was about to pay with the app in loading mood when Cory suggested I should try something slightly different but similar and for better price. As a result, I got the best Starbucks experience. Thanks to Cory, Ashley and the whole team.

As I always visit here all the employees are very good, But today there was an employee i dnt know his face as was having a maskBut my child was playing and the employee was being very rude and was talking in high tone 😒,He said miss take your child back from the door can YOU HEAR ME IN A VERY HIGH TONE.I just mean he could have been polite but he was very harsh..Very disappointed

I’m not usually the one to write bad reviews but it’s extremely slow service. Everytime I go in there it’s atleast a 15-20 minute wait to get my order and it’s always missing something or messed up somehow. The girl that wears the book sock on her head is VERY rude that when I walk by and see her I’m sure to order on the mobile app so I don’t have to deal with her nasty attitude. If it wasn’t so close to my job I would never step foot in there again. #desperatetimes

I draw here often, the staff is really nice always and the store is clean and service prompt even when theyre busy. Lady with glasses that seems to be the shift manager is awesome and incredibly sweet.

I love this place and it’s location. It’s so close to one of the best scenic view of Manhattan. I always get my coffee from here and walk by the Hudson River with the spectacular Manhattan view. I never had trouble with finding a free parking spot available here.The staff is very helpful and friendly. Definitely recommend this place!

Nice people, sometimes the policies are not thought through, are they national policies or local? Will they re-fill or not? will they discount for your own cup or not.

AVOID AT ALL COSTS.GO TO DUNKIN OR ANOTHER STARBUCKS.AFTER 30 MINUTES OF WAITING FOR A COFFEE, I COMPLAINED AND GOT A RUDE ARGUMENT BACK.I DONT GO IN HERE TRYING TO HAVE AN ARGUMENT.IF YOU CAN NOT TAKE THE FAST PACED ENVIRONMENT AND A CUSTOMER COMPLAINING BECAUSE EVERYBODY ELSE THAT CAME AFTER THEM AND GOT THEIR COFFEE, AND THEY HAVE BEEN WAITING FOR OVER 30 MINUTES, GO SOMEWHERE ELSE.YOU CANT EVEN GO UP TO THE PICK UP AREA AND TALK TO TJE GUY BECAUSE THEY ALL HAVE ATTITUDES.I ASKED 3 TIMES BEFORE MAKING A SCENE AND NOTHING HAPPENED.

Love the coffee ☕

I asked for light ice. The girl basically gave me a venti iced. People ask for the craziest things and get it. All i asked for is LIGHT ICE. Why is that so difficult. So annoyed. That girl sucks! I miss the other people that work there. I wish i knew your name. LUCKY I DONT.

I’m a very big fan of this starbucks and have been coming here for years! The staff is pretty cool, but their manager Xavier is horrible. The staff always seemed stressed out whenever he’s around and he doesn’t do anything at all to help them out when it’s needed. 12th deserves an updated store and a new manager if you ask me :/

Not all of the people who work here are very friendly. I understand when there is a pretty long line why coffee should take a long time. However if there are 4-5 people on the line, it really should not take that long. Im convinced that Starbucks did not learn from their diversity training because some of the staff still do act discriminatory. However a one day training and a lawsuit settlement will not change the core of what company is.

Good drinks. They are serious about social distancing!

Horrible service! Thirty minutes to pick up a mobile order is ridiculous. On top of it every batista I asked about my order kept ignoring me.

Great ambience, plenty of space and seats, and organized well to handle the ubiquitous line. All your favorite, familiar drink options priced at what would have been unthinkable two decades ago, but which we cannot seem to get enough of at present. And by the way, look at the calorie content, or not.

They take precautions yet still provide great service and drink

Nice sitting area and not too busy. Bathrooms could be cleaner, but if you tell them, theyll take care of it right away

Should not be involved with any political movements, especially socialist.

Pretty good Starbucks location. The wait times can definitely vary through out the day. The staff is always friendly and there are usually no issues for the most part with my orders or the service here.

The baristas at this location are competent.

The only place where people actually take the time to get my name right. Very good service manager and baristas are amazing

Fantastic location! Great staff!

The staff is really nice here. Unfortunately, about half the time when I do a mobile order for a food item I arrive only to find ask me! on the order sticker. When I ask, Im told that theyre out of the food that I ordered, and then I have to either wait for them to prepare something else or go through the refund process. I dont know if this is an issue with all Starbucks locations or if its just this one that doesnt keep their inventory up-to-date in the system, but its pretty frustrating.

Only 2 people on line and it took 20 mins to get a coffee. They were so focused on the online orders that they forgot there were actual people on line. Worst service ever!

Popular spot, can get busy, has outlets, enough tables for a few to sit. Overheard a few people say they got the wrong order so thats the reason for the rating. Other than that experience was good.

Im extremely disappointed to share the experience I had in this Starbucks. I took my puppy to the vet close to this Starbucks and stopped afterwards for a cup of coffee. I had no idea that Starbucks had a no pets policy. Me and my friend made our order and sat down with our coffees when two women came up to us and yelled in our faces about it being unhygienic and possibly illegal to have a pet inside the coffee store. I looked at the server alarmed who just rolled his eyes at us in response. We got so mad, we left. This is truly unfair. The staff should have said something. Would you let anyone at all walk into the cafe and yell at other repeating customers?

This was an will always be a memorable Starbucks location. It was my go to place for coffee when I lived in town.

Always a system issue and my drink goes magically missing. i show them my mobile receipt and it takes twice as long to make.

One of my favorite Starbucks stores. Friendly and personable Baristas, who know their coffee. Five Stars.

Great place to spend a cold afternoon or early morning! Being by the skyline... very convenient after a walk

Almost impossible to find a parking spot to pick up your orderAnd extremely packed

The employees are so rude and they are always delay on orders

Beautiful, cozy store with mostly awesome staff. The short guy thats usually there in the mornings during the week usually gets my order wrong, though. Hell put whip when I asked for none, or hell forget the mocha drizzle I asked for. Its a regular thing. Once he put my breakfast sandwich right on top of my cold drink, so when I picked it up, the sandwich had cooled down and had sticky drizzle all over the wrapper. Shout out to the really tall guy and the other guy with The Weeknd hair though, you guys are awesome!

There FrappuccinoS...OMG!!!

Great service and quick delivery.

For me it was perfect for working with my computer, You can be inside or outside and the environment Is joyful

Great location and friendly staff. Always busy and wait time is not too bad.

Friendly staff, drinks are good, much like most Starbucks around, fairly decent parking for hoboken.

Great service

One of the best Flat Whites I’ve ever had! Great location and friendly crew and regulars.

A Silken Splendor and an almond croissant from this place is the perfect start to any morning.

Typical Starbucks, has one large table for sharing and several small tables and a sitting area. Not one of their larger locations but they try to make good use of the space.

I love this place! Employees are so patient and kind.

My go to place to read books. It feels cozy and quiet

Nice location, well-trained staff, and plenty of seating options for reading, studying, or hanging out!!

Thanks for spelling my name right!))))

Starbucks best coffee & strong for pick me up in da mornings

Friendly service and nicely balanced caramel macchiato

Its what you expect. Great coffee, great food and top service.

Get your coffee and enjoy the view close by

Close to the Hoboken Historical Museum. Near an excellent parking garage. Small and cozy. Nice baristas. A fun place to people watch.

Clean good service no code on the bathroom which is a plus to me

Good employees and theyre fast. Very clean. Nice location

Their products are very good,but their customer service needs to get better!

The food and coffee is real good here

Its very very busy in the morning. Only time I had to wait was today. Every other time Ive been there (after 3pm) there was only a few customers inside. Luckily I dont drink coffee in the morning lol

Great store to grab a coffee and enjoy smell of Arabica in the air.

Nice place friendly service

Very nice stuff and laptop friendly place

Got a free French press with my points!

Nice clean place to have ur coffee

Theyre pretty quick with orders

I thought it was a friendly place, but then I found out there is plenty of contempt just behind those ‘good morning smiles’ ... I wanted one of the baristas there to change out the half and half, because it was low and the steel canister was warm to the touch... usually this means that the contents are about to turn... so I tried to be discreet about it probably being unsanitary, so I just said “ it was low” ... Then!!! He made a big scene about how much there really was in there by pouring out a cup full of warm half and half in sarcastic way “ Is that not enough for you? “ he said. I just walked away.I just wanted some cold half and half that wasn’t sitting around all night at room temperature... disgraceful!

Free wifi good Ice coffee,Aircon was a little weak the offered free fingerfood snacks.Nice place.

Unremarkable but convenient.

Im constantly amazed at the level of professionalism and enthusiasm Starbucks employees have when servicing a customer. I have never had an issue with any other location until today when the two employees during the night shift were giving an attitude to all the customers and kept reminding people they were going to close in an hour and every 5 minutes and repeatedly talking back at people for asking for certain ingredients. They were more concern for their closing duties than servicing the last customers that happen to cross the door and even deny customers of certain drinks because they had already cleaned the equipment before closing time. I understand they wanted to go home but they should not have treated us they way they did. Specially when one of my friends asked for milk, after one of the girls had forgotten and continued to clean the machines, and replied with I heard you the first time, and i will get it right now, cant you wait? We did not raise any complains or anything since they were both in the same mindset, attitude, and tonality didnt differ from each other. We politely thanked them and departed, but we were extremely disappointed and would not come back to this location.

Easily the best Starbucks in town. The one on Newark St by the path was the best like 3 years ago but ever since Angelica started running this store on 12th, it has improved greatly! Some of the other customers are d*cks, in fact they may have the worst customers of Hoboken but the cleanliness and efficiency of the store is great. They have the majority of knowledgeable baristas in the area even though some of the newer staff... Ehh. Hope this helps!