I am very upset! I never received my order, but you did charge my card for everything I ordered through the application! I spent the whole day calling from 9 am to 5 pm and I only heard the same recorded voice over and over again offering a service that I do not understand how they do if they do not even receive calls. I wrote to the ig to find out where I could make a claim and they only gave me a phone that ended up again in this store where no one answers the phone only an operator who repeats the same thing over and over again. this is practically a robbery! I would never recommend a place like this! I cant say that care is bad because care doesnt even exist! they kept my money and I never received my order, nor did I receive any attention to resolve the situation. If I can, I would give it 0 stars but google wont let me.

One more time edibles made my day upset, my order is for BUSINESS delivery and this irresponsables and poor trained people are not delivering my order yet, as usually they try to delivery at the front door of the bounding and post that is delivered or they delivery next day when fruits are in bad condition. I don’t recommend this store.

** more updates**My order was delivered? To where the office closes at 5? Where was it delivered? What is this even a picture of ? THIS PLACE IS A SCAM !!!!! I will be contacting corporate and reporting this as fraud to the bank . My money was taken and no item was delivered!!!!!!!! BEWARE DO NOT ORDER FROM HEREOrdered a $70 platter, never received it no one answers the phone they take your money and they don’t deliver your items and they don’t call you to let you know. Do not order from this location!I just want to add to this review that I still have not heard from anyone no one answers the phone the manager called me personally and I tried to call the number back no one answers they took my money and my order is nowhere to be seen and I am unable to contact somebody to get a refund this place steals your money and never delivers your product

I am not the kind of person to go out of my way to write reviews, however I will share my TERRIBLE experience at this location. I never got my basket for my moms Mothers Day order which was over $100. It never arrived and I could not get in contact with anyone at the store. I had to reach out to corporate offices, which contacted the Hoboken location. The stored claimed they delivered it to my house, which is a lie I was home all day. They only were willing to give me half my refund, unfair. After a few days of waiting back I gave up. Terrible communication and no accountability. Never ordering again.

I order something for other days ordered three things and paid extra for it to be delivered on the day of Mother’s Day was yesterday. Today is 5/10. She didn’t even receive the full order and the strawberries weren’t even fresh. They were nasty and not even cold. Spent to much money just for strawberry ? Where the other half of the Order. The store doesn’t even answer the calls. This is so unprofessional. Definitely not ordering from here again. Waste of time and money

If you want an excellent experience, DO NOT order from this location. My sister in law passed away and yesterday was her birthday and the first time we were not celebrating with her. I ordered a sympathy package for my mother in law to cheer her up and the order was never delivered. The website stated they closed at 7pm so I placed my order around 3pm. You try calling the store and no one answers the phone. The reason I got from the store was that they closed early and my order was received after store hours(but website says 7pm). Someone called me at 10 this morning to let me know that my order was a priority and will be delivered( a day late, the occasion was yesterday) 3 HOURS has gone by and I still have not received my order. I live 5 minutes away!!! I am an extremely disappointed customer!!!

I had an amazing experience dealing with Hobokens Edible Arrangement. i sent my daughter some things to her job and everything was perfect. The fruit was fresh the brownies and cheesecakes were beautiful and delicious. i spoke to Anna who helped me with every detail to make everything just PERFECT! (thank you Anna youre the best).Looking forward to the next occasion to order!!!!!!!!!!

This was my first time ordering from Edible Arrangements and it wasHorrible Horrible Horrible.Horrible service.Horrible Staff.Horrible customer service.Horrible delivery service.How do you send an email saying my order was delivered when I dont have my dame order. They totally ruined my daughters gift which she was suppose to have when she woke up on her Birthday tomorrow. I would never order here again.Management needs to clean house and hire new staff or youll loose your business. I wish I could post with no stars.

Second order placed (and delivered) through this location.. lots of happy smiles after they received their delicious treats ! Still the best thing to send for birthdays, graduations and just because...

Extremely disappointedTHEY DO NOT ANSWER THE PHONEIt is next to impossible to get someone on the phoneI placed my order Saturday as of Monday still notDeliveredYesterday Monday they said they would send it today Tuesday and the website says deliveredMy friend never received anythingNoone answers the phoneI thought this place would meet the Hoboken standardBut nope

Absolutely disgusting! My father paid for this service and demanded either a refund or credit for another arrangement and the staff said no! If you don’t have the supply don’t sell!!! A waste of money and I end up losing!!! If I could put zero stars I would! We received the smallest strawberry’s.

I ordered a edible arrangement 2 weeks ago for mother’s day. It came today on time; however, I couldn’t be more disappointed about the edible arrangement. Where should I start? My order was supposed to arrive with a balloon and a box of chocolates. It did not come with a balloon nor a box of chocolates. The chocolate strawberry’s were melted. I can even send you a picture because I took one. I then tried one of the strawberry’s and they were sour. And instead the arrangement arrived with a bag of cookies that I did not order. They were so hard and tasted stale. I know there are circumstances with the virus but I am so disappointed. I waited on hold for 45 minutes to talk to someone. No one ever answered. Would definitely not recommend ordering from her unless you want to be disappointed. .

It was my first time getting my Mom a Mothers Day gift I spent $160 all the money that I saved up and I never received my order I called them they told me theyre going to be here in 3 hours now Im calling them and they refused to pick up the phone I cant believe this business is still up and running I cant believe you just robbed a kid on Mothers Day.

I placed an order a day before Valentine’s Day and specifically asked, if the order could be delivered after 3pm. I was assured that it would be delivered at this time with no problem. So my fiancée COWORKER had to call her and tell her that it was delivered at 11:30 in the MORNING . So her gift will with there until 3pm. Must I add I live way in FLORIDA. Very unprofessional and not promising on the word of delivering at a certain time.

I recently placed an order and everything went great! Fruit was fresh, presentation was spot on and I received it on time. Definitely a great experience!

I requested a delivery paid extra for same day!! Received no confirm email and I called the store atleast 15 times which it went on voicemail always. Oh yes and I am charged on my card and thankfully I was sane to take screen shot of the order I placed. Ridiculous service!!

It is the worst place where you can buy something, I made an order of some balloons the day before, I live 5 minutes from the store but I. accept the delivery I was waiting for two hours for the balloons, I called about 5 times and I wanted to go pick them up but no longer I could do it. I called about 10 times before the close the store and they never answered the phone again

I did not like it, I spent 168 dollars in a basket and I did not have enough fruits as in the picture, the strawberries were not fresh and the chocolate did not look good😡👎

I am delighted with my visit today at this Edible Arrangements store. I am satisfied with my needs at this store. I will go here again in the future.

Very professional team! I like this store the way they handle their clients and the quality of fruits is excellent. I strongly recommend to place an order at this store.Edible arrangements is the best gift to give!!

I will not be ordering for this location again (hoboken)I placed my first order for my sisters birthday around 11:00AM, it did not arrived until almost 9:00PM, apparently there was an issue in the town and the orders were delay, however, no one have the courtesy to call and let me know they were running late.I gave them a second chance, since the first time there was an issue in their town. Again place an order for my moms birthday, 6 hours later, I am still waiting, I called and I was told the driver is on his way (1hr ago), I am just a town over, about 15Min.I was also told they deliver to the business first, I guess their money is worth more than mine.I will not order again from this location, I recommend you dont, unless you are a business owner.*update*It’s now 7:35PM, location is closed, I’m still waiting for the delivery, I have no one to contact, no one calling for statusYou completely have ruined my mother’s birthday, who in hell delivers a birthday arrangement at this time!

I give credit where credit is due. Although this edible arrangements has let me down before, they surprised me this time! The new driver kept me updated on the status of my order. You simply have to ASK in the comments for delivery confirmation!

Placed an online order for pick-up and was impressed at how the arrangement came out. everyone at the party loved it! Will definitely come back!

I dont know why there are bad reviews for this place. I was careful and ordered one to give it a try. Turned out to be wonderful! My recipients loved them and were very fresh! The small is more than enough for a single person! I had ordered one to be delivered - arrived on time to the correct address. After this one being successful, I ordered 3 more. The owner called me informing me they are ready for pick up! Over all - job well done. Yes, they are expensive - but worth the smiles.

DO NOT USE this place!! Horrible experience ordered birthday arrangement for my daughter called 3 times to check on delivery each time I was told driver was on his way, she ended up getting it at 10 pm!! Somehow they put the order in with the wrong city and zip code and the driver drove around forat least an hour without bothering to call! Birthday surprise was totally ruined! Do yourself a favor and stay away from this place! Deserves NO stars

Do not go here. They are frauds and will steal your money. I was suppose to receive my package on Mother’s Day and the driver was rude. And of course the nobody at the store answered the phone!

Please do not waste your money. The store employees are rude and do not help. I order chocolate strawberries and I am a town over. I paid the extra delivery fee for same day delivery. I did not receive the delivery and was told I would receive the next day. I was also told I would be refunded for my delivery fee. I called to speak to a manager and no manager was there, and I was told I will not receive a refund for my delivery costs. This place basically is robbing people of their money. Please never use!! Big mistake on my part.

I keep in calling to cancel an order and I’ll I hear is them picking up the phone to be hung up on immediately. When they finally pick up she says “We aren’t taking orders right now bye”. This is the worst customer service ever. I have no idea who is hiring these people but they need a whole new team.

Just like the Previous review said. Theyre just robbing people. I ordered the day before Valentines day and it was getting late so I called to see if my order was going to be delivered before the store closed and I was told my order was on route, its now Saturday, a day after Valentines and still nothing. I called several times and they barely answer the phone, I was lucky to get through yesterday which was Valentines day and was told a manager will call me later on that day or the next day. I asked can I just come pick it up instead and she left me on hold for a while then comes back on to say the system is down and all I can do is wait for a manager to call which no one ever called me. I dont know whos running the store but they need to shut this store down immediately! I paid about 100 dollars included with the same day delivery SMDH.... Dont waste ur time and money. Its a headache ordering from here. I bet the good reviews on here are fake! Be aware of this place, theyll keep your money and wont send you the arrangement. Extremely poor customer service! They deserve 0 stars!!!!

Totally disappoint .My totally horrible order not what is pictured with 3 hour delay and too expensive for a miniature order.

Love this store! I order from here for every occasion and its always a quick and easy process. People there are extremely friendly and helpful. For a good edible arrangement come here !

I am from nyc and ordered here because it was close to my job H.Tunnel, Great service. The rep came outside to bring my order to me because finding parking is very difficult which sucks. Overall will order again from this location. I wish parking was more accessible in the future

Worst place to have orders for your occasion. Save your money and order from someplace else. They dont communicate with the customers in case they will be any delays in delivery and when calling the store, they give you the runaround and still dont have any answers. No apologies or refund. Trus the others reviews in here and dont get embarrassed like i did in ordering a sympathy basket to be delivered to the person, and never did.

Ordered a specific edible arrangement. A Mickey Mouse clubhouse arrangement, that supposedly broke on the way there so they were going to replace it with another. When the order is delivered it wasnt the Mickey Mouse clubhouse like I asked. Which is the main reason I bought the damn thing. Instead it was in a red case thing. Mean to tell me that edible arrangements broke their last Mickey Mouse clubhouse vase thing on the way of delivering my order? That was the last one? Or maybe you never had the damn thing. Point is the main reason I bought the damn thing was for the Mickey Mouse thing. Would have never got it if I knew they didnt have that base in stock. Never again.

The prices are absurd.Their execution was mostly fine, its just not a great concept. There are plenty of better ways to eat fruit.Make sure the recipient has plenty of room in their fridge.The chocolate-dipped fruits were very meh, and I love chocolate. The fruit in general was pretty standard, nothing special.Its a cute idea, but I cant recommend it, not at these prices.

I ordered a $112.00 arrangement and it was delivered on time, however, I found out it was missing over half of the items that were suppose to be included in the arrangement. I called the store and spoke to a young man that was kind and helpful and informed the manager would get back to me. I never received a call from the manager so I ended up calling again. After calling two more times I never ended up speaking with manager! Such a frustrating experience and a waste of money! I will never do business with them EVER again and tell all friends and family to steer clear of this place.

Made a few orders in various locations for clients of mine. My client enjoyed and was surprised I got her something (chocolate covered strawberries) and she ate them all 😊

I ordered a Valentines Day bouquet for hubby. Ordered 5 days in advance and paid 2X regular delivery for Valentines. Its after 8PM, NO fruit has arrived and the store is closed. NEVER order from here

As a chocolate addict, and a fruit person, Id really recommend this place for your occasions, parties and even the beautiful weekend nights.

I bought chocolate covered strawberries from here. The chocolate doesnt even taste like chocolate and the strawberries are bad. I dont know if its this specific location or if thats how edible arrangements tends to be. I asked the woman if the strawberries were fresh and she said yes with an annoyed look, and I had to buy a box because they didnt have any other options. I will never come back here again.

They are great special the one in west New York

One Word to describe this place!!! HORRIBLE!!!! My order came in at 8:40pm and the van that delivered my arrangements looked like a broken down taxi! The Chocolate Cover Fruits were all Melted, the pineapples were dried out from sitting in the “REFRIGERATED” van which it was not! I paid for a Balloon that I didn’t get!! Stay AWAY FROM THIS STORE!!! Customer Service is no help at ALL!!! Your better off making them yourself!! Thank you Edibile Arrangements of HOBOKEN!! Your the WORST!!!

The delivery email said item was delivered. It wasnt. They delivered when the school was closed. I have yet to receive a phone call of them apologizing that my order never reached the people it was intended to. They were supposed to deliver the next day, and that never happened. I tried to call the store and no one picked up (wonder why?). Plus Im still waiting on getting a refund. I (and my entire family) have been using Edible Arrangements forever but no more. Terrible!

STOP> TURN BACK!!! U are about to spend$$$ on the most > Horrible Terrible Despicable Frightening service EVER. Disgusting food quality full of mold old FRUIT and melted chocolate left out the delivery drivers car for many hours decomposing. I ordered same day service 15hrs in advance received my order 2days later. No phone call stating delivery will be late missed moms birthday thanks so much. Btw no apologies no solutions. Just listen here Pal, Deal with it. We say what goes We do what we want. Theres nothing u can do about it. We dont care about You. Goodbye sincerely inedible rearrangement.

Horrible business and Ive ordered from this company on numerous occasions. Ordered for a VDay gift. Was assured it would be delivered on vday up until 7pm. Nothing. At 650p they update their tracking to state delivered. Instantly I call the shop the phone is pushed to an automated system. Called the 800 number they filed a claim. Follow up 2/15 called to find out what happened was informed that they modified the tracking because of how busy they were Id receive my delivery today (a day late.) its now approaching 7Pm and nothing. They promised me my delivery on 3 different occasions today and nothing. Misinformation and misdirection is absurd when running a business.

I ordered an arrangement from them for Easter pick up. I know that the hours might of changed due to the fact its Easter so I called to verify the hours for Easter. I was told by one of their workers that they would be open till 5pm I said great. Then I get a phone call on Easter that the agreement was ready sooner I said great let me call my husband to pick up. She then tells me that they will be closing early today Now because they are slow. I said OK no worries. Then she calls me back an hour later telling me that she will be closing the store in 15min because she has to leave for her other job. This is not good customer service at all. I believe as a company if you know you will be closing your doors early you should make arrangements so all your product is handled. An option of possibly delivering it would of been nice option instead of just closing their doors. My husband arrived to pick up the arrangement and the were closed. Two other people where there to pick up their arrangements at this time to. When I called the store again I was transferred to the Bayonne store. They to called the owner because people were waiting outside including my husband for their aragenments. No response. Im dissapointed in management at this location of edible arrangements. I will be contacting corporate about this matter. Along with speaking to the owner and asking for a refund tomorrow.

Part one Day 1, Ordered a delivery from this location to a destination 5 minutes from the store. She received nothing at 6pm when she got home so i called edible arrangements . Automatically redirected to main branch who got in touch with the driver, he told me its in transit. I called back at 730pm, got the same message. After keeping her awake waiting on this delivery, I called edible arrangements at 930pm, when he spoke to the driver this time the driver said he delivered it at 330pm. I told her to go to bed, and i appologized for driving her crazy.Part day 2, now spending the better part of 100.00 on some fruit I decided to follow up and call this hoboken edible arrangements when they opened the next day. Man on the phone said hell find out what happened and call me back. He never called back. Surprise so I tried several times calling the store in which nobody answered. At 2pm i called the main edible arrangements, they couldnt reach their hoboken edible arrangements store but told me it was delivered at 11am and signed for!? When i called the recipient she was home all day and received nothing. Today is day 3 of getting treated like an a**hole.If you are in the mood for a gigantic headache of your own, and wish to sit on the phone for days getting lied to, ignored, and instead of giving someone something nice, giving them a headache and making yourself look stupid by all means order from this Edible Arrangements. Zero stars, avoid this place!!!! Never giving money to edible arrangements again, for shame!Day 3, here we go.

I would like to post this so everyone knows about my expierence with Edible Arrangements, it was an awful one. About 14 days ago I ordered one of the large chocolate dipped fruit baskets from the Hoboken location. I called numerous times on the delivery because the person that was supposed to receive it did not ever get it. Every time I called they said they will call me right back and still till this day they have not called me back. Every time I attempt to call there is a busy signal. This happened all day long, I called over 20 times in one day. Yes they charged me and sent me a conformation email regarding the purchase but never delivered. Being disgusted I called the corporate number to log a complaint and even there I got a voicemail. Still have yet to receive a call back from them as well. On the voicemail it states that they are looking for people to Ives’s in their business. I’m 68 years old and I’ve been in business since I was 20. To those that want to invest in this business I would advise not to waste your time and money because as a loyal customer and being treated this way, I could only imagine how they would treat you after you invest your money. I’ll post my name because I have no fear in what I said. Stanley Szostek.

The chocolate-dipped strawberries are very good. 👍👍

Horrible same-day delivery service.

On Valentines day if someone places an order in the morning you should not be guaranteeing that it will be delivered by 5pm if there is any glimpse of doubt. You have RUINED my holiday because of your horrible customer service.

HODA! HODA! HODA! HODA HODA! If you want a GREAT experience at this location then this is the person you ask for. Not only is she professional but she gets it done right. I had a rough experience being promise by the manager but if it was not for Hoda, I would have cancelled.My girlfriend received the Edible Arrangement and her entire company was AMAZED!Customer Service is very important and Hoda was even nice enough to follow up and make sure my girlfriend approved!THANK YOU HODA!

Ordered an arrangement to be delivered on Valentine’s Day and it was never delivered and they don’t answer the phone!!!!!!

Chocolate arrangement was delivered melted and inedible.