The day I entered I was in a dilemma - no service and not of my fault, but my credit card company. The on duty Store Manager provided me with the best support ever!!! He helped me get back my cellular service to properly working. So how great of Customer Service, Support and Care is that?? AT&T Store Manager YOU TOTALLY ARE GROOVY DUDE!!! 🙃 AND kudos to AT&T for having an effective and Customer Caring Store Manager!!! Thanks A MILLION and some!!! 🙌

I visited this store for a simple phone upgrade. Instead, the employee spent the first 20 minutes trying to convince me why I should upgrade my phone plan, showing me it will be cheaper in the long run. After verbally letting me know this would be more cost efficient, I said yes so I could get on to receiving my new phone. Now, this is absolutely not the case, and I am now paying an extra $100 a month on my bill, which Im now having trouble reverting.Additionally, I had filled out all paperwork for the new phone, when they afterwards let me know the phone (or any model of the phone) I wanted was not in stock and it needed to be shipped to me. I cant know if it was known beforehand they were out of this phone, or ANY version of this phone, but frustrating again.FINALLY, I also decided to trade in my phone to receive credit for my new phone. The employee used the trade in price of a phone with more storage to show how much credit I would get, so when my phone reached the trade in site, I was given less money for the trade in. I let the employee even see my phone to confirm all the specs for the old phone were correct.I highly recommend to visit another store where they are more honest.

The store was amazing. Tiffany and Alah both great managers and also rep Allen. Helped me upgrade to the newest iPhone and setup as well. Thank you AT&T

Great Service. Knows what they’re talking about very helpful fast and efficient clean store.

Very knowledgeable staff. Manager very helpful in helping reduce overall cost and set up of new products.

DO NOT GO HERE! This store is staffed with immoral employees. Review your purchases and account carefully!! They added unwanted insurance to my and my girlfriend’s account without our consent. In fact, it also got added to a family plan if another family member’s account. SNEAKY. If we didn’t check, we would have never noticed. Do not trust this store. If I could give negative stars I would. Filed an official complaint with AT&T.

This place was the best AT&T store I’ve ever been, Allen the sales rep that was helping me was very patient with me and educated me on everything I needed to know. Great guy !

Mark was super helpful, knowledgeable and patient. He took his time to find me a phone plan that works better for me. Raymond and Nichole also helped my boyfriend while Mark got me set up. They were about to close on a Saturday evening and I didn’t even realize because of how patient and friendly the entire staff was.

Best AT&T store. Team is good and see Alah the manager great guy. Will give you the best deals and options on new phones. I will recommend this store for anyone to come too. You will get the best deals and options. Come see alah the manager. Thank you AT&T.

I came in this store to port from a different company, so far the service has been great and the employees were super helpful and knowledgeable. I would highly recommend this store.

Great service. Staff was savvy and professional. I always dread making changes to my phone service but they made it super simple and super fast.

Great service. Friendly staffs. Nice atmosphere. A job well done.

Great store. Representatives are helpful and knowledgeable.

Allen is very nice, fast service, I got exactly what i needed this will be my go to store!

Lovely staff always here for us thank you

Was extremely helpful the whole time thoughtout. Tried online and couldn’t do it the store was quick and easy.

Friendly manager!!! Very good customer services! Also the store look very nice and clean 👌

I love this store I live near by I came in to get some information on how to move my stuff to my iCloud and they helped me right away and fixed my problem quick

Excellent service. My cust SERV rep was very helpful. Thx.

Dont normally write reviews but got terrible service on my my At+t network at their outlet in west New York, had to go all the way to hobroken. Because I switched phone it took Pierre 40 minutes to reconnect and fix the problem. Great store, great service highly recommend At&t to look at the this store in training other staff and to their standard. At& t outlet in west New York you have a long way to catch up on customer relations if you want business .

Nicole and the manager were great! Thank you for your help my device wouldnt turn on these ladies were wonderful!

The Covid policy was good and very well put into place. I had no wait time. Mildon and manager were both extremely helpful in assisting me to purchase products that were right for me. I couldn’t be happier with the service. Thank you guys!

Excellent customer service . They did not have what I wanted but they ordered it for me .

Very helpful staff actually

Shady dealings at this location. I was given multiple confusing quotes which were all wrong. The actual quote was double their orignal quote. They cant give straight answers, keep gathering and whispering before getting back to you. Never again.

I recently went to ATT Store in Hoboken and to say the least, I left infuriated. I called them and they told me they had blue iPhone 12 pros and max. I get there then they tell me they dont have any and I told them I just called then their reply was that they are holding it for someone, which on the automated phone system says they arent suppose to do. We were off to the wrong start. The guy in the store was literally trying his best to deter me from getting this iPhone. It was like getting toilet paper when the pandemic first began. This is how ATT Store in Hoboken is treating the iPhone 12s they have in stock. I was told I could trade my phone in and had 30 days then was told it had to be traded at the moment, which wouldnt assure that I have all my data from my phone (not cool). They also said I had to be out of the store as soon as our transaction was over! No consideration for my phones data or anything! I pay ATT over 530.00 a month on a business account to get this kind of treatment as a business. I had a past due balance, which would 100% allow me to buy the iPhone and the employee and manager just wanted to make me pay it to give me the phone. It was simply an excuse so they can keep the rare blue iPhones, weather it was for an employee or a friend for sure. I felt the energy in the room; the manager was right next to the store employee like it was you better find a way not to let that iPhone go. So obvious it was pathetic.I called ATT outside the store and placed the order for my new iPhone on the phone and didnt have to pay my past due just as I said because I have done it before with having a balance. I have an outstanding payment record and its never been an issue. This store is full of unprofessional scoundrels running a petty employee racket. I want this to be know!Id love to know what you are doing to correct this-1-25-21

Wanted to switch from post paid to prepaid and customer service has told me to come to this specific store to process. When I asked the staff about it they didn’t even look up or try and just told me to call customer service to instead. Typical AT&T. Good at wasting people’s time and not being helpful. Not to mention I was put on hold for 1 hour to speak to the customer service before I came. And finally with my insistence someone tried to look into it and realized I still need to call customer service because “cross-market” and they didn’t know how to deal with it. They didn’t even bother to get me the correct number to call and left me there to figure out. Guess what? There is another carrier within 500 ft and it took me 15 min to set up an account and transfer, and no need to deal with the cross market sh*t and enjoy the plan I want. Life is short don’t waste your time with calling or visiting Att.

The staff is amazing. Milton and Pierre went out of their way to set up my new account and stayed on the phone with my old provider for over an hour because they were making it very difficult to have it transferred.

I hate anything technology related so it’s always stressful upgrading your phone/changing over your data etc. That being said, Elvin assisted me today and he was AMAZING. Beyond helpful and answered the million questions I had for him. Transferred over my data for me and set me up with a new case and screen protector. He was so great and made the trip to AT&T easy and pleasant. Appreciate all his help!!

Great experience at the store. Elvin helped me set up a phone for my daughter and answered all the questions and concerns. I have been a customer for many years and I have always had a positive experience. Thanks Elvin again for all your help!!

I had a very pleasant experience! The staff was very knowledgeable, friendly, and helpful.

It’s really hit or miss with this location. Sometimes you get lucky and can work with helpful, professional staff. Other times you question why you even pay this company any money for their service. Rest assured that if you come to this location to solve an issue that they don’t consider ‘their responsibility’, they’ll become entirely unaccountable and pass the buck to someone else.

Knowledgeable and attentive staff. Even after My questions had been asked and answered, Rafael came back to me with a few suggestions that ENTIRELY took care of the issues I was having with the phone. Thank you for continuing to take care of your customers!

I went into this location because my ex wife canceled my line and locked me out of my own account. I spoke with a representative name Rafael and the district manager was there and he helped a lot as well. The customer service there was great.

Att needs more managers like Pierre. He was personable, patient, extremely knowledgeable and genuinely cares for others. Thank you for looking out for our family.

Great service and very knowledgeable! Eager to help get my new phone set up completely, highly recommend!

Elvin was extremely helpful with trading in and purchasing a new iPhone. Very knowledgeable and great customer service. A great experience!

Elvin was so kind and helpful. I will never go t another at&t store!!! Took less than 40 min to get a new phone with everything transferred. Thanks again Elvin!

Pierre was really helpful with our account transaction, wonderful service

Hemal is a great manager. We were patient and she rewarded us with excellent service despite her being extremely busy.

My experience with ATT in Hoboken was really good today, as with multiple times in the past. I think it’s key to have a Rep that is knowledgeable with promotions, that can really stretch your hard earned dollars. I’m very happy with my experience today.

Came in .... it was so fast and pain free . Thanks guys !!!! 🙌🏼🙌🏼🙌🏼🙌🏼

When I walked in I was greeted by a friendly person who was nice enough to not try to sell me things I didnt want. There was a particular thing I needed and I wasnt interested in anything else. Jon seemed to notice that right away and helped me quickly without trying to offer me things I clearly wasnt interested in. I appreciate it quite a lot and this is why I will be always coming to this AT&T when there is another one closer to my house.

Liers and scammers

Super friendly and super helpful!

Raphael was terrific - he helped me above and beyond

Outstanding and their support worth a lot at&t the best

One of the store representatives was so rude and was yelling at me when I was confused about what he was saying. He also gave us false information and caused us even more problems.

Got in and out quick enough. No complaints and its close to path so stopped by after work

I love this store because its close to my job. Always pay my bill here.

Sales executive was very much involved while meeting my service requirements

Friendly staff but didnt provide me with any attractive plans. I later went to a Manhattan AT&T which had better deals.

Horrible customer service. Waited over 10 minutes without even anyone acknowledging my existence in the store. No one wants to help me or give me service. Do not go here.

They were friendly and very helpful. Loved it.

I do not want to ad any starplease you need to think two time before you want to bay fromthey lied at me like on the spotit took 24 hours to know that they liedplease think two times before udiced to make any purchase

Nice place very helpful

Nice staff

Store is being renovated!!

Okay!

Salespersons business is familiar