Just wanted to stop in and say that I appreciate you guys to the fullest. Nicholas Bakera Has consistently Went out of his way when he was in midstream of working. If it was to Take the time To walk out to my trailer to see what was going on with my lawn mower. Just overall never fails to have me in-and-out. Im gonna give a big thank you for keeping my business running. Thanks Nick for everything you do. For the rest of the staff you are most appreciated.

This Harris Ace is always great. The employees are always ready to help. If they dont have the answer, they find someone who does. Most anything is on hand for building, gardening and other. Great American family owned business. 5 Stars.

This particular visit was for the purchase of some snake repellent for all these snakes that are coming out of everywhere. I do understand why, with all of this rain we have been receiving, but these snakes are not playing this year.

BUYERS BEWAREIf you buy any sort of equipment from them and attempt to get it repaired under warranty, they will NOT return your calls!!I purchased lawn tractor mower from them in June. I have been trying to get them to return my calls for OVER A MONTH. I spoke to many associates who assured me that I would get a call back. After a week I escalated to the manager, Angela on Augist 9th, who promised to return my call before her shift ended that evening. It has been three weeks, and despite calling multiple times a day, I have had zero luck getting anyone to answer the phone since then.

Good place to get things when youre in a hurry

Super nice and helpful. The way a hardware store should be

Wonderful customer service from Shannon. She was very polite and guided me straight to the product I needed. Great first impression of the store.

I have been a shopper and will continue to do the same, the employees are very curtious, friendly and very helpful and they always make you feel like you are home

I was able to get parts on hand, but I had to wait for the other one.

The employees are all very helpful and friendly.

Great store and they always seem to have what I need.

To preface this I’m working on a large project in the area, and have cumulatively spent around $20k at this store in the past 4 weeks. I like using local stores when possible to help small business. Today I got a call from one of my foreman telling me that the generator on site is down, so I decided to grab one at Ace to get them back up quickly. I went in, bought one and asked for assistance loading. I was told there’s no one to help. The cashier offered to help, but she was pretty tiny and I was scared that she might be hurt trying to help. I took it out to try to load it into my Sierra, but no go. I came back in and said that I can’t load it, so I have to return it. They said ok and returned it. None of this is the cashier’s fault, this is just lousy staffing by this store. I wish that I could rewind all of my past purchases, and won’t be spending another 20k. I’ve notified all of my foreman, painters and greensmen to not use this store.An additional observation, even though the policy for the store states that masks are required, all three of the staff in the store and 100% of the customers were not wearing a mask.

Friendly stuff, but dont have what I need most of the time or they said they had it and I paided for it and they dont sell that product anymore said the guy in the back who going to load me.

It was better than Lowes I got to help I needed right off the bat and found the parts that I needed very fast

The owner isnt the smartest when it comes to hardware. So know what youre getting before you walk in

All helpful and excellent customer service

Although it looks like they are going through some sort of renovation, they were still very helpful very friendly and good prices also. Thanks

Has what you need, keeps stock on hand, staff helpful and knowledgeable,

The service is EXCELLENT!!The store is kept up and nice and clean.

The only place in town that had a stock pot big enough to fry a turkey. Yes, I went to every store in Hinesville. Great staff, very helpful and courteous. They got my repeat buisness!

Usually has things other places are lacking in but now theyre falling in place with them.

The service was great and the prices were very very reasonable

In-store customer service is excellent beware of the delivery service they will come unannounced and leave unannounced after they have tore up your property I have called several times to get in contact with someone about fixing my property and receive no answer

Awesome found what I needed and the staff was helpful

Very disorganized when getting a delivery from the back. Contractors cutting in front of obvious lines waiting for someone to help with lumber order and the associate just ignores the folks in line. Head cashier seemed to want to be anywhere else rather than at work, even complained to a customer that she would have to spend time looking up information, for the store she works in, to sell to the customer....very disheartening to see 3- 4 employees not give 2 hoots about the customers. One employee did come out of the office while chomping on pizza, to explain the boat we were looking at could be loaded up right then. Never offered a price, which wasnt posted, or anything else about it...and walked away.Very poorly managed. Needs better control over customer pick up area for lumber, better customer service training over all...other than that...Ace is The Place!

Taylor is great

Friendly people. Nice home town store.

I went to get lightbulbs and everyone was standing around the register. Nobody asked if I needed help. I looked at one of the ladies at the register and she turned away like she didnt want to help me. Finally I walked around until i found a man that seemed to be running to the register as well. I was able to catch him and he helped me thoroughly, but seemed in a rush as well. Slow down and take care of the people who come in there. That was my first time and it seemed like you didnt have time for me.

Great service!

Always a pleasure at Ace. Staff was super helpful and friendly! It was nice seeing a familiar face too! Thanks Nick!! Keep up the good work guys!!! Ill definitely be back. 😊

The staff was very friendly and helpful. They assisted me while I looked for a specific lightbulb and signed me up for reward cards as well. Ill definitely be coming back.

Great for finding hard to find parts for your house. Also some of the nicest people to deal with.

The employees are so helpful & very knowledgeable. One of my favorite places.

Sent my son in with a Stihl chainsaw that would not start. The guys there got it started for him and did not charge him. We drive from Richmond Hill where there are other hardware stores and Stihl dealers because of the customer service.

I like this store easy in and out and the staff knows what they are doing and selling.

Great customer service and knowledgble employees. Had exactly the parts I needed. Well stocked store.

Mr. Tommy was very informative on the plumbing necessities we needed. Great place. Excellent customer service

Found everything we were looking for and the staff was very friendly and helpful

All employees were available, customer focused, and knowledgeable in the things I needed (hardware and wiring). The store was clean, the people were very friendly and helpful!

Nice folks, very helpful, good selection. This is a great place to shop

Great people! Great prices!

Check then out first before goes to any other place

Great place

Great customer service clean easy to find items

Customer Service is Awful, they seem to think that your interrupting their day by asking for Help. I try to support local businesses but this one can make it on its own, Hello Box Stores. The cashiers are a complete waste of time, BUT than you have the Guys, and they act like your wasting their time. Wish I could rate lower but this is the lowest they will let me go.

Could be better if they had more knowledgeable people on the things you need.

Convenient but high prices,much higher than lowes

Great very friendly and helpful best service you can git

Bolts for my exercise equipment.

Best folkes!! They always greet you by name and a smile.

They have amazing selections of smokers at great prices!!! Great customer service!

Friendly staff

Kind of slow unloading, but people were very nice.

Better than Lowes anyday

Good people. Very knowledgeable. Friendly.

Good service and quick delivery! Thanks guys.

They typically have the stuff you cant find at lowes. Friendly staff. They carry Exmark mowers and Sthil weed eaters, chainsaws etc. Over all they carry better quality items than sLowes.

Great customer service very knowledgeable employees.

Great customer service

Pricey but better then lowes

At first I thought my experience with ACE in Hinesville was going to be great! I stopped in Nov. 9, 2016 and spoke with a gentleman about needing a window. ACE provided the windows for the subdivision where I own a home, so I thought it would be best to go back to them. He attempted to look up the size from their records, but was unable to find it. No big deal we could drive back to the house and get it, but he offered to go out and measure it. Great, right? Well he goes to my house, measures, and goes back to the store, calls me and says he doesnt havent in stock he would need to order it and it would take about 2 weeks. I ask him how much and he said $85. Then I asked who does he recommend to install it, and he said he could because it was so easy to just pop it in and he would just make the bill an even $100 ($85 for the window/$15 to install) really cant beat the price. We were in the middle of a PCS move and I just stopped to check on my house before moving across the country. I had to leave the next day so my Tenant went in to pay the $100 on Monday Nov. 12, 2016(It was near closing by the time I finished talking with the gentleman).I was emailed the invoice from Rebecca. With Thanksgiving coming I figured it may have a little delay so when I didnt get a call in two weeks I didnt mind. By mid December I call to check the status and was told someone would call me back. Called again a few days later and was told again someone would call me back. Christmas comes, moving and getting settled I forget about the window. I call again first week of January, same thing someone would call me back. February comes and my husband calls and says if they cant figure it out we need our money back. At this point he was transferred to Rebecca and she says she doesnt know anything about it but would have the manager call us. He calls and I explain everything that happened. HE ASSURED us he was going to take care of it and that he had to order the window and it would be 3 weeks until it came it. We continue to call and keep being told we will be called back. We called today and SIX TIMES the phone was disconnected when trying to reach Rebecca. FOUR AND HALF MONTHS later we still have no window, no refund, and no one will talk to us to get it resolved.

Great place friendly and helpful staff

Well stocked, friendly staff, convenient and reasonably priced

Not a fan of this store. Called this morning and was asked well what do ya need and rude as hell. Like sorry to bother you with questions 😂😂. I will take my business elsewhere

Friendly and very helpful staff.

Very helpful and courteous, great store !!

Workers are really helpful.

Great Customer Service.

Slow

Theyre always helpful

Friendly people. Find a variety of hardware goods

Convenient, staff is very knowledgeable.

Went there to get some information on a product they sell.

Everyone in the store was very nice

Great place and products

Employees without masks!

Very professional and helpful staff

Its not a hardware store anymore.

Great service

Great and friendly

Very helpful people

Always Great Services at this Ace Hardware

Small little country hardware store

Great customer service

Great customer service

Friendly experienced people

Excellent service

So hard to find someone to help

Great service

Peoples are professional

Good deals

Good service

Great

Good

People are friendly

Knowledgeable