Most ridiculous customer service i have ever received in my entire life. Train your employees on how to deal with customers .Save your time & go to some other place.

First time upgrading my phone. The guy who help me get everything setup was super polite knowledgeable about products and was hilarious! Edgar really made my day 100 times better. This location is pretty awesome!

Tania did a great job helping me set up my new line.

SEAN WAS THE BEST. GO SEE H WITH YOUR PROBLEMS. He is super chill and totally patient and understanding. Hes amazing, especially when its user error 😅

Way too busy of a place. I walked out before they called me. I had several errands to run and just didnt have time to wait during a lunch break

Excellent customer service. The young man was so helpful and patient. He gave us all the information we needed. Thanks.

Best T mobile I have been to honeslty. I have been here a couple times and they are always great. This last time the guy really helped my mom get her new phone set up and put together. I believe his name was Ali he was fantastic and freindly.

I am grateful that they showed me how to purchase the phone on line a save a little $

Worked with Sean yesterday on some questions I had regarding my phone. I am older and it is not often young people are patient with me. He was! He explained very clearly. Great Experience!

I was in and out in 10 minutes.Activated a phone in 2, talked for 8. Very knowledgeable staff and very prompt.

Eric, the Manager, was amazing in all aspects.

Customer service needs more knowledge!

ALL of the staff at this location is by far the most friendly, helpful, and knowledgeable amongst other stores in the area. Shaleena was very helpful with phone upgrades for the whole family and also finding us the best rates for phone service. Go here!

Came in expecting to be talk in too a new phone and to my surprised he had my phone working in ten min

Great store. Good location. Bunch of nice guys! Definitely recommend if you are thinking about trading in etc.

Edgar was our rep at Tmobile store. He was so awesome. Answered all our questions. Helped us upgrade and buy a new Samsung watch. The reps are always helpful and awesome. Thank you Edgar.

I had an involved plan change, went to the store and Shaleena took the extra time and effort to get it all worked out. I Love my T-mobile and its Mobile Experts

Edgar was amazing and super helpful! He took time to handle both mine and my girlfriends problems fixed everything and put our screen protector on and was just nice the entire time! Thank you Edgar.

Super friendly staff seemed glad to help. Got me set up immediately with a great trade in deal. Exceeded expectations.

An amazing team working!! This experience tops all of our experiences combined at that store. Team was professional and efficient

Our purpose for visiting the t-Mobile store in Tanasbourne today was to add one family member to our existing t-Mobile service and switch that person’s service from Consumer Cellular to t-Mobile. We called ahead and talked to Eric to make sure someone with experience would be available. Eric answered some questions we had in a polite manner and then referred us to Jordan. Jordan was polite, respectful, professional, efficient, and helpful. He saw us through the whole process including some challenges we didn’t expect in no time. He kept in touch by phone even after we left to make sure there were no glitches to be worked out. Thank you Eric and Jordan for making our visit to your store a pleasant experience. Keep up the good work.

The staff is friendly and very helpful. As with all human relationships, some are better than others.The phones are excellent. The store is always kept in stunning shape.Sometimes can be a little loud, for those of you who value a quiet environment.Overall, an enjoyable experience, interacting with T-Mobile here.

Fantastic T-Mobile shop! Customer service is top notch. Any issues Ive ever had (which are far and few between) have been handled with speedy care. Been with T-Mobile for years, but been coming here to this shop for about 5. Always a friendly face when you walk in the door.

Kylie helped me a lot! This place rocks!

Super friendly and knowledgeable staff!

Came here immediately after the store at NE Cornell road couldn’t care enough to resolve my problem. Very knowledgeable, friendly and helpful staff. Resolved my problem within a matter of minutes.

This can be a very busy store at any given time but I have always had great service over the years by the staff at this location. Every time I upgrade to a new phone they go out of their way to make sure the transition between phones go smoothly for me.

Thanks Eric !!!Thanks sooooo muchoYour fast and friendly just like all of you there today 🎈

Stopped by there yesterday an hour before they closed and I was just wanting a full break down of my bill due to a deal I got but was discontinued. They kept giving the same answer and it was all left up in the air. They seemed to care more about closing their store than to offer a helpful explanation. I was quite disappointed, they made it feel like my presence was not welcomed. Never going to that store again, didn’t feel like it was much help. I will for sure be looking to switch over to a different carrier. If I could give zero stars, I would.

James took great care of me. It was worth the wait (they were busy) and he explained everything I needed to do. He also put my screen protector on perfectly!

This location has wonderful customer service! Titus, Tyrone, Eran, and the manager Kyrie are all so incredibly helpful and knowledgeable about the different types of phones and plans that they have and I greatly appreciate their honesty! Thank you guys so much for all your help, God bless you all! :)

Just switched over from AT&T worked with Trent hes awesome he answered all my questions and went over everything with me including what to expect on my bill with taxes! Definitely recommend working with this guy! He knows his stuff hes super patient and knowledgeable:)

Something is wrong the interconnection online store and the physical store, because in online store told me complete in store and I went to the store, they could not do it, some thing is wrong with the system, just lost time.My son is a IT researcher, and spend a lot of time first analyzing the router and at the end using your online store to buy it, only because your system does not have a notice Its out stock, We are not interested in buying another model, and if we buy it wont be with you

Excellent customer service. Greeted almost immediately after I entered and my name was signed to their wait list. Wait was less than 10 minutes. Knowledgeable, friendly and helpful. Thank you T Mobile!

Had horriable experiences with cedar hills they are terrible sales associates from there manager to there lower sales reps they have no idea whats going on with explaining accounts.....but these guys man oh man from Eric one of there managers to sheila a sales rep and ther assistant manager (spaced her name) do a great job they are very helpful and knowledgeable Im thankful I gave em a shot to fix my issues before making a switch.....THANKS GUYS and HAPPY HOLIDAYS!!

Hours no are right drove 35min for nothing thanks t mobile

Awesome store! Tyrone was so nice and funny! I got a new phone and he took care of transferring all my stuff.

I had attempted a trade in at a different T-Mobile store and they had refused to do the trade in because the line was missing a service which they claimed couldnt be added. I then drove to this T-Mobile store and Brian immediately solved the issue for us. He added the service and I was able to trade in phones. Incredible service!

Plan to wait 15 to 20 minutes when you get here before youll be able to be assisted since the store is so busy. But the staff are the best of any T-Mobile store I have ever been to so the wait is worth it.

AMAZING customer service provided by Kyrie and Dulce! I observed these ladies handling a decent amount of customers in their store, well beyond closing hours, and somehow managed to remain professional, kind, and made each person feel important. Its becoming rare to receive EXCEPTIONAL customer service from any retail establishment, so this is why Kyrie and Dulce, deserve to be praised for their wonderful work ethic and attitude!

Went in yesterday to change from the big V to TMobile. Even though I was not planning on buying new phones... I did. The rep who helped us was really nice and helpful with my questions. Ended up with two phones and a tablet on a BOGO deal w/ free tablet. I would recommend going here during the middle of the week or when they dont have a new iPhone coming out cause they get BUSY just like every other phone store.

If you want a long wait and unremarkable customer service, then by all means go to this location. I suggest you visit others, however. I arrived at this location long before it even opened on a typical Wednesday morning. Upon opening, there were two customer service reps helping one customer respectively. We remained next in line for 40 minutes- at which point we left because my 1 year old needed a nap. My husband and I were completely dumbfounded at their lack of efficiency and prioritization. The just lost a customer and $400.

Do NOT visit this T-Mobile! If you do, DO NOT work with Titus and NEVER trust them to return your old phones for you!! I made this mistake of coming here last September to upgrade mine and my boyfriends phones. Titus is great to talk to but hes terrible at his job! He promised to return our phones for us never did so! His manager was there and apparently he doesnt care about customers either!! T-Mobile cannot find the phones we returned to the store (upon Titus suggestion) and we have been paying an additional $200 every month for the phones we no longer have! Its absolutely ridiculous how terrible this specific location and its employees are.

Wast of time visiting this store. I have been to this store many times nothing improved. All the representative spend time in find the case cove for your phone. If you really need any input for your phone protection, please visit this store, they will spend countless hours with you providing all the options.Anything else, pls dont visit this store and wast your valuable time.

Helpful friendly staff. Prices kill the competition. Unless you spend a lot of time in rural areas Tmobile is a great value.

A very enthusiastic young lady who had way too much caffeine was very helpful.

At first everything started out alright. I went in to add an additional line and upgrade my phone - everything went normal and I left expecting that I wouldnt have to go back until I got my phone.Then the next day I go to check my emails on the current phone that I still have and it turns out that I have no data. I go in and they remove the SIM card, restart my phone numerous times, put in two different SIM cards and speak about having to completely wipe my phone clean all to find out that they had forgotten to add my data plan back on the night before.I then get a text today stating that they had activated the line that I havent gone in to activate yet. Had to call the customer service line to deactivate it since they couldnt tell me information at the retail store over the phone.I THEN get a text stating that a 6s was shipped as my exchange for all the issues that I had yesterday that they fixed by turning on the data again.Called the retail store to speak with them about it and he asked if I could call them back in 20 minutes.Ive dealt with more rude, unhelpful people at this store in the last 72 hours than Ive had to deal with during my whole time with T-Mobile.Will go out of my way to NOT go to this store.

Probably the best T-Mobile in the area. The reps here are fantastic. Id avoid the one down the street near Winco.

Came in with a phone that wouldnt charge when plugged in, and they cleaned the port for me no questions asked - the cable now plugs all the way in, and charges like new. Reps were helpful and friendly.

I walked in to file a claim for my recently damaged Galaxy SIII. The girl working greeted me, asked for my name, wrote it down on her clip board and asked why I was in. I told her I needed to file a claim because my phone had been damaged and I have premium handset protection. Instead of helping me on the spot she gave me a card with a number to call to file my claim. I wanted to do it in the store, that is why I drove there. The number she gave me was not even helpful for what I needed and now I am filing a claim online and it has taken well over a half hour now. Instead of helping me in the store and filing my claim there in 5 minutes like I have before.Thanks For Nothing.

Trent, Dan and James along with all your team ARE AMAZING!So savvy with EVERYTHING needed!Thx you for helping my sister with her biz acct in another state!I will travel just to go directly to you guys!Thx for all you do for your customers😆

Horrible customer service. Long waits unhelpful staff. Theres a line and people are in the back goofing off. If T-Mobile didnt try to charge me $1400 to leave Id go to Verizon. 9 year customer doesnt mean anything to these people. I wish I could leave negative starsUpdate: I have filed an official corporate complaint on the store as well as the lying customer service agent who I spoke to last night. This company sucks

Very polite staff. Great service. Very prompt.

Worse than the dmv. If you arent buying a new phone they try to get you out without solving the issue so they can make money off of new customers. Expect an hour wait.

Poor customer service. Representatives have lied when it came to a free T-Mobile tuesdays free gift one time. Today, I was told they have some in and just minutes later, the person told me they are out of the free gift. Which is the winter hat for tuesday, November 20, 2018. Very disappointed.

Tyrone was amazing and did a great job helping out

This place must be under new management or something because this service I experience was fantastic. I usually avoid the T-mobile stores like the plague and shop on their site only but I learned so much I think I will be changing my ways.

Awesome people

Informative, and not pushy. Great experience.

Good service. Bought a phone. Didnt really a new one though.

One of the staff, he’s not very friendly, he doesn’t know how to approached a customer. I’m not coming back here anymore.

Went here yesterday to buy a new phone but the employee in the otherwise empty store was so rude in telling me about a $20 upgrade fee i said i would just order it online. just went to a different store this one clearly has issues. the guy acted like me coming in to buy something was a HUGE inconvenience.

Saved my data ... Got me in a replacement phone fast ... They kept the old one so hopefully we wont have to jump thru the possession issue hoops again ... Provisional 4.5 / 5 stars ... mBs. ...

This particular store is excellent!! The manager was kind, professional and patient!! THANKS T -MOBILE!!! No complaints here!!!

Theyre always very helpful and cordial.

Store sold me a free phone when I added a line and said they will credit a certain amount every month towards the phone but never did. When I realized after 9 months and called them they said they could do nothing because FCC only gives the consumer 3 months to dispute any charges.

Went in to get 3 lines at 10gb each for $120. Was told that was not available. Even though though the website on my phone contradicted what the sale representative said. (Even showed him the website) He and another guy lied to my family and said that was not available. Was told of a special promotion - 3 lines at 6gb for $120 and the 4th line is free. We were time constrained and took the 4 line offer even though we only needed three. Sale representative lied and push a promotion on us so he could probably get a bonus or commission. Told the sale representative to authorize everyone on the account but found out that didnt happen. Told we wanted paper billing, that didnt happen either. Eventually switched to 3 lines at 10gb for $120 a few days later but not without some hassle. First time T-Mobile customer and last time Im setting foot in a dishonest location. Stay away from this store and a sales representative named Trent Tiedemann.

Good customer services and shorter wait times than other local cell phone retailers. Look for Titus to help you out!

Bait and switch at this store get the new phone and free tablet... but they cant code for the free device so you have to call in every month to get account readjusted

They are not very helpful, always have some kind of excuse. The only time they pay attention, if you buying phone from them, plus they never keep their promise.

Spent over an hour to sign up for 2 lines. They ended up grabbing the incorrect phone color and the entire ordeal was highly unorganized. It seemed as if all the employees were trainees and didnt know what they were doing.

Decent service, but not high intelligence. They even broke my moms phone while trying to put the SIM card in, however they did discount.

Theres a really smart guy with beard and glasses that helps me all the time. Going to this guy for all my problems!

You all need to hire some more people 30 minute wait to pay a bill, thats a little outlandish.

Excellent Customer Service!! Kudos!!

Friendly staff. Knowledge level seems uneven.

Uninformed employees that were chatting with each other rather than helping.

I was having trouble connecting to the network and they got it fixed and done within 5 min

Wait time can be a big problem. Service is ok.

I experienced a pretty frustrating situation and felt helpless but management went above and beyond to make me feel important and that I was actually a valued customer.5 gold stars

I just went in the store to buy a Nexus 4 without a contract and I was told that I have to use cash and cannot use a credit card per management policy

Friendly local wireless store

Very helpful, great service

The lady LITERALLY SPIT IN MY FACE when she decided she was done trying to help me. I have droplets of saliva on my face. I should have gotten her name... This is the service you can expect from Tansaborne T-mobile.

Prompt, helpful assistance.

Didnt have very good experience last time I visited.

Very helpful and knowledgeable

Always fast and friendly

Nice guys

I love T-Mobile

Friendly customer support