I went in looking for Megan who had helped me with my last buy last year she is great! However, I had the opportunity to meet with Sam who did a great job listening and finding a way to my new car. The team at Royal Moore from sales to finance were all great to deal with, I would STRONGLY recommend you take a few minutes and come visit Royal Moore!

I went to get my spare key and both keys programmed on a Friday and got my car back on Tuesday. There was lack of communication. I always had to call in check in on the status of my car. I spoke to someone different each time and felt like no one knew what was going. I even called one time to ask for update on my car and the person I was dealing with told me oh I see we have your car here in the shop. Yes, yes you do, that is what I said and wanted an update.I understand that Royal Moore was having issues with GMC with the connection of getting my keys programmed, but lack of communication and no one knowing what was going on is frustrating. I even told them to they needed to get on the same page and then call me back. I picked up my car. Dealt with Andy and I was the most helpful.My keys are working, except for the remote start. It is hard to press and will hardly work. I need to take it back into get it checked, which means I have to take more time off work.On a plus side, they did give me a rental car for the 5 days I was with out my car.

Great folks, parts department got me exactly what I needed for my tailgate. Alec in sales was especially helpful in getting me the truck I wanted and Brent got me a great price on it. 5 stars!

Good people but I still have not got my truck back and it has been five days.

This dealer is a scam. Made arrangement to place deposit and finalize purchase tomorow. Dealer immediately raises price $10k and tells me our prices change daily. Do not do business with this company.

Your service department is a joke! I called and got a quote from Adam said worst case $3400. Then I spent the time to get it there. I was called 3-4 days later by lyden and he told me $7200. Then I called Rob said lyden had his numbers wrong. So lyden called me back at the end of the day and it turned into $6100 what a joke nobody knows anything in that place may I suggest further training!!! A few hundred of the estimate that would be no problem but Im not paying double. Royal Moore has lost my current and future business. The car is being repaired by 1 of your competitors for $4000. You guys need to adapt cause if everyone does there research like I did your service department will be out of business

Work performed quickly. people that i dealt with courteous. Had a little trouble with person taking initial info. but i understand they were new.

This was the easiest and most pleasant car buying experience I have ever had. Paul Diego was very helpful, and actually fun to deal with. He answered any question I had, and his attitude was what set him apart from the other sales people I had been dealing with at other dealerships. He is a great asset to Royal Moore GMC.

Easier vehicle purchase ever! Most of the deal was done online all we had to do was drive up, sign and drive away. Taylor was awesome along with Nate. I highly recommend. Five stars!

I have a 2020 Sierra Denali. My truck got two wheels damaged while it was getting a routine oil change and a tire rotation by a technician of their dealership. It took over a week just to get a call from anyone at the dealership in regards to the incident even though my tire had a chunk missing from the sidewall and there was a chunk missing from a wheel and scratches on the other one. At this point Ive had to go back several times to get it repaired and every time the repair work has been non-existent or extremely poor. Customer service has been okay at best but communication has been awful. I get little to no information from the service department when they have my vehicle in their care. It has been over two months since the incident took place and the repairs that have been attempted to my wheels have been horrible and I am not impressed. Ive been very patient but my patience has ran thin. Ive been losing time to come and drop the car off and pick it up only to find that the repairs done to my vehicle are just bad. This dealership has been disappointing me every step of the way and I am past the point of having patience with this issue.

They trick you into writing a good review by bribing you with free car washes. A complete disaster from beginning to end with sneaking in optional expenses into the final price of the vehicle without giving you adequate time to review the paperwork. They sent me paperwork (after multiple phone calls and unanswered emails) on my trade-in so I could reclaim the warranty on the vehicle and all the information on the paperwork was incorrect including personal information and dates. They initially told me theyd send the paperwork over in 90 days, which is how long the dealership needs before they can collect half of a warranty refund. They told me the tow of my former vehicle was covered and they would pay for it, but I was left with the bill. Overall, the purchase of this vehicle was a disaster and would never recommend them to anybody.

Our actual salesperson was friendly and helpful. There were multiple staff members in the dealership who were not wearing masks, despite a state mask mandate. Also, after we decided to purchase the vehicle, we waited over 5 hours to see the finance person. If they had told us it would be that long, waiting in a showroom with multiple staff members violating state mandates and making my wife and I feel very unsafe in the process, we would have left. They should be making followup appointments if they have that long of a wait, something like, Its going to be a while, lets make an appointment at 5pm to see our finance person, so you can go on with your day. Its obvious that the dealership does not value the time or concerns of its patrons.

This was the best dealership experience I have ever had. ALL of the staff we interacted with were friendly and helpful, it didn’t feel like your typical “sales” environment. Elizabeth was the first person we interacted with, and she was great and very willing to answer any and all questions. Dan was the sales manager and he was great as well.

The problem wasnt fixed when we picked it up. however it was a programming issue, the mechanic explained how to do it. We took it from there.Our issue wasnt explained to the mechanic exactly what we were trying to have fixed. Might have been our fault.He was professional, courteous and very helpful!

The staff was incredibly polite and very professional. An honest mechanic is hard to find these days and there arent many of them left. I recommend Royal Moore Buick GMC to all my friends and family. I will be coming back here for sure for all my car care needs!

Everything went pretty smooth. I worked with Sam Vieira and he was great. Very helpful and responsive. Answered all my questions. Was misquoted a rate online and was hoping they would meet me in the middle, but still feel I got a pretty good deal and am happy with my new Encore! Would highly recommend Sam!

I found the Buick Enclave I liked through Car Guru and decided to call and see it was still available. I was connected with Elizabeth who was very kind and helpful! We set up an appointment to test drive and she was more than patient showing me all the things the car came with. She went above and beyond with detailing the vehicle and a full tank of gas. When we were ready to discuss numbers and after I agreed to my terms it was a wait, however, clearly nothing she could control. Otherwise I was impressed by the professionalism of all the staff, the facility and overall an enjoyable experience. I would buy from Royal Moore again.

Brought my 07 Yukon in for Airbag Recall. Was supposed to be an overnight due to late in the day appointment. Received a call the day before set appt. that Parts are here and were ready to work. Dropped the Yukon off and got a loaner. The next day I received a call that my car was ready but when I arrived I was told that the parts didnt arrive and could I leave the car for the weekend. Monday went by without word and by Tuesday afternoon there was no word so I called and was told oh yeah its done. When I arrived the service dept. promptly checked in their loaner but couldnt find my keys. After some time I got my keys and got in the Yukon. I looked at the work and was shocked at the condition my dash airbag was left in. I immediately went back and rejected the work and brought Elena out to look. After some discussion she took my Yukon back into the shop where the tech removed the airbag and showed me the wrinkles that were natural to the airbag.The bag was reinstalled and is still wrinkled but looks better.The take-a-ways:1) Why would I get a call before my appt that the parts were in if they werent?2) Why would I get a call that the work was completed when it wasnt?3) How would a service technician allow shoddy work to leave his bay especially in a high visibility area such the dash?Overall the service Dept. at the customer check-in/check-out is a giant mess. nobody including the service writers seem to know what is going on. customers are standing around not really knowing what is going on with their needs. Maybe it was the day, Just busy. But I was there on a Thursday AND a Tuesday and both days were a complete mess and to top it all off the walls in that tiny area were being painted with people (Customers) standing around. Not a great visual and something probably best saved for after hours.I have been a Royal Moore customer for over 20 years. I have bought at least 2 cars, referred my friends and family who have purchased from Royal Moore but this was the worst experience.

Dylan was incredibly accommodating to me and my situation. I was looking at buying a new car during a recent deployment, and he was patient in communicating with me clear across the world in another timezone.The buying process was incredibly transparent, and gave me a lot of confidence in purchasing my 2020 Mazda CX-5 Grand Touring.The warranty on the vehicle is absolutely amazing, and the maintenance that goes along with that is brilliant.All-in-all, Dylan made what would have been an excruciating process buying a car while on deployment into a breeze and Id highly recommend Royal Moore if youre a first-time buyer due to the transparency of the whole process.They were also able to hook me up with an incredibly generous rate for my financing.

Love my new 2020 GMC Acadia Denali! The experience was great overall. Ronnie was a pleasure to work with, and was very helpful to us. My wife and I were very happy to drive away in the new Acadia within a few hours of arriving. Highly recommend!

We made the appointment for the vehicle service 2 weeks in advance, and when we dropped off the vehicle (YukonXL) at 7:30 AM on a Wednesday, we assumed we could pick it up no later than Thursday afternoon. The repairs were minor and because of an additional required part not arriving on Friday, we were informed it should be completed on Tuesday of the following week. We did not hear anything from the dealership on Tuesday and after leaving 3 phone messages on Wednesday morning asking about the vehicle, with no call back, we drove to the dealership on Wednesday afternoon to find out in person what was happening. Upon finding out the vehicle was completed sometime earlier we waited for the service manager to add up the bill (which was higher than we expected) then after paying the bill we later examined the itemized information, and found the details are lacking as to the hourly rate charged and the parts that were installed. We were very disappointed in the communication and level of service we received and will likely not use this service department in the future.

Great service, friendly and fast. Desk was great, even with a new trainee they were efficient and friendly. Super great staff all around and watching how they helped each other out (closed daycare so helping co-workers) was awesome!

Good experiences purchasing vehicles at Royal Moore Auto Center. Thanks again for helping me out when I need you.

Was quoted a lower price over the phone before my visit but when presented with the bill they honored the price I was quoted initially.

Carlos and Dan are rockstars and should be commended for their hard work and amazing customer service. They we’re friendly, not pushy at all and down to earth. Best experience I’ve ever had with a dealer. I would give 10 stars if I could.

Its good. Just wish they will fix the drivers passenger door lock.

I had issues with scheduling service as far as communication and with expectations but Service Manager Rob really stepped up to the plate and provided excellent service. Super appreciate Rob thinking outside the box to resolve my issue.

Very transparent and helpful experience. Sam made the experience fun and the Sales Manager and GM were great guys as well. Overall it was a fun time and a great buying experience.

Called in to find out about a vehicle that was advertised on their website. Started the process on Tuesday and the gentleman emailed me the vehicle details and the gave a virtual quote for our van. Everything was going pretty sooth. I called in Thursday because I had not heard anything. Another associate who was not friendly and did not want to help us. He also informed me that our guys had the next two days off. So I followed up again on Saturday and the dealership increased the price of the vehicle $5000. I was told its standard practice in this market. This dealership is a joke. They wont honor the price that was advertised and sent to me by their own associate.

I went to Royal Moore Subaru looking for something specific, a used Chevy Spark. I met with Ryan who right from the start understood what I was looking for and didnt try to pressure me into sales or talk me into something I wasnt interested in. I drove 3 different cars, he helped me compare them and made everything way easier than I expected. Everyone I worked with made what normally would be an a anxiety inducing situation for me into something pleasant and exciting. Ive had my little car for a few days now and I love it!

I cannot say enough positive things about my experience here at Royal Moore Mazda! We worked with Daniel, Elizabeth, and Ronnie. They were very professional, courteous, and friendly. They did not pressure us into anything, were very knowledgeable, and helped us get the exact car we were looking for. Daniel even helped us get the navigation we really wanted! I would strongly recommend purchasing from this dealership to anyone! You will not find nicer staff anywhere else. Thanks for all the help, Royal Moore Mazda!

I really like the Sale Rep. his name is Sam Viera. He’s very knowledgeable, friendly and professional.About the dealership and their decision to not honor my Costco membership discount program and my frontline healthcare professional incentives was very disappointed.

Had my car listed on Craigslist, got a call from Royal Moore with a good offer over the phone. Went in the next day to sell our car. Process went really smoothly actually. Elizabeth, the sales woman was fantastic, joy working with her!

I had a car on Craigslist and got a call from Royal Moore. They made an offer over the phone. I took my car to show them and ended up selling it to them. It was a 5 star very positive experience. Daniel and Everett were great. Very low key. I will shop there in the future.

I had a very pleasant experience compared to what I have been through at other dealerships. The man who helped me, Sam was honest, not pushy at all (which was very much appreciated), and great to talk to.

I had a very good first time experience with the service department. I was greeted by name when I arrived, told how long my car would be there, called to be informed of a needed filter, and called again when the car was done early. Very friendly staff and my car runs great!

Joi is the best. It was the fastest transaction Ive ever had buying a new car. Will definitely be looking here again when we need another vehicle.

They were very accommodating, the price was fair and the communication and service were excellent.

These guys were willing to do almost anything to make me happy with my decision to purchase from them. They even took my Vespa as part of the deal as an additional trade in.

Great customer service provided by service representative. I was greeted outside and was quickly checked in for my service appointment. I appreciated the follow up by the service representative and also the frequent updates. I think there is room for improvement on how the service appointments are planned to ensure that the services are started per the appointment and reduce the customer waiting time. Thank you!

Everyone very friendly and even fun. My buying experience was awesome! Mary Osborne was fantastic, going out of her way to make sure all my needs were met and went above and beyond many times, even after the sale. Like any dealership, it pays to go in well informed, but my experience was and continues to be great!

From start to finish, my experience with Royal Moore was top notch. I will be passing on the good word to friends and family. Thank you Ryker and Dan!

They knew I was waiting and got my car in and out faster than expected.

Taylor helped find the right vehicle for my daughters first car. She loves her new GMC Terrain.

We had our truck serviced here in the fall. This shop charged us almost $2000 for services and repairs that didnt need to be done as well as sabotaged our AC so we would have to come back to them to be rail roaded another time.The service manager is rude... Beyond rude, maybe because Im a woman but he was not professional. Avoid going here! Super bad service!!!!!Wish I could put 0 stars!

Yall tried to have me pay someone elses oil change, thinking its my car. Also, my name is Danielle not Daniel. No one told me it was gonna take 3 hours

Have been a customer for probably 20 years, but no more! first they laid off most their old time employees during the covid pandemic and never brought them back. that was a rotten stunt! second, i went in for a simple oil change the other day and got charged $70! no brake lining check, no wheel rotation, just a filter and oil. i think they are like so many others that are jumping on the bandwagon to raise prices. sorry, but they are not getting another nickel from me!

John at Royal Moore Buick was absolutely amazing!!He had everything completely set up before we arrived and made the whole process painless and just all around wonderful. If you go here, ask for John. I couldnt be happier and I can promise youll be tickled pink with him and this dealership!!

Lee was awesome explaining every little detail and making sure I understood everything

Went in knowing pretty much what we wanted, but were given the opportunity to explore other trim options without any pressure, and our wonderful sales person, Alec, went so far as to bring a Toyota from the neighboring lot for us to try. We left the first time without a car, but with the certainty that if we were to choose the Mazda, we would get it from Royal Moore. Once we decided, we were able to do most of our preliminary paperwork remotely, and then the cherry on top was Alec delivering the car to our home in West Linn. AMAZING. We have 2 small kids, so spending many hours at the dealership was not particularly appealing. A 5 star experience all around. Recommend.

The dealer did not set up the onstar welcome call. This would have identified that no one at Onstar can hear us. The WiFi also does not allow all devices to connect. The passenger right camera also does not function. Management wouldn’t even return my call to discuss the issue. If you have an issue with your car after the sale, don’t purchase it here.

Got the exact vehicle I wanted, great price, very nice people. Scott was awesome! Getting to watch football in the showroom was a bonus =)Other than it taking a really long time and having to give the same info several times and super low value on my trade-in it was a good experience. I would buy from there again.

Consistent customer service from the team when you have questions about a potential purchase (via text or email). Worked with Jonathan who was well-versed in Mazda CX-5 and CX-9; was able to explain specs associated with costs and how to work out the best deal for what you really are truly looking for. Would work with again!

My service rep was great. I explained that I was short on time because I had to get to the airport to get a friend arriving. He worked with his service guys to work on my car as quickly as possible without compromising the quality Royal Moore is known for. Thank you

Sam Vieira was very helpful and answered all of my questions. Great customer service and overall had a wonderful experience.

Alec Ebert was knowledgeable, kind and extremely helpful. Made the process simple and fast for us.

Tyler was Fantastic to work with. He communicated clearly and timely while being professional and personable. I highly recommend Tyler at Royal Moore Buick GMC!!

Great service and easy to buy a car. Drove two hours from Eugene based on all the other positive reviews. Hassle free easy purchase. Megan was my salesperson and she was awesome and great at communication.

We worked with Alec who was absolutely awesome. He made us feel like he genuinely listened to us and our needs and made sure we got in the right vehicle for our family. Also, your finance department is positively incredible.

The service appointment was scheduled for the next day as desired. Everyone was friendly and Lee was very thorough in researching the service needs of my vehicle. Lyft was provided to take me home and return when the vehicle was done. I work from home so it minimized my time away. Thanks!

Great service. Lee in the service dept took very good care of me.

You sold me a car way over price value .the car is worth $7,500 and you sold it to me for $11,500 plus! The basic of basic model! I REALLY TRUSTED you. I do not appreciate that and will make sure not to recommend you or ROYAL MOORE.Your customer you screwed over thanks for nothing!

Brought my 2014 Buick Encore to have my check engine light diagnosed. Mike fixed my car right up and definitely didn’t overcharge me for their services. He also recommended some maintenance to get done in the next few months and all of his recommendations were spot on. He let me know I can get them done spread out overtime so I could afford the costs. There was no pressure and no hidden costs. Highly recommend! I’ll be trading my car in in the next couple of years for a newer model and this is where I plan to go.

The service was professional from start to finish in my past and recent scheduled appointments. When waiting in the customer area inside, it was clean and very busy serving customers. Thank you for the quick schedule to meet my urgent need for priority.

This is the first time I purchased a car on my own, with no moral support I quickly realized, working with Brandon, that I didnt need any moral support. I felt confident I was getting the best price, with no pressure, and he gave me all the time I need to decide. Because of my previous research, it didnt take long to decide that this 2018 Toyota Highlander was the car for me. The total time from test drive to contract signed was 2 1/2 hrs. This was a great experience and I highly recommend Brandon and Royal Moore Certified Re-owned in Hillsboro

Delaney is a rockstar!!! She takes her job seriously, is knowledgeable and actually exceed the professionals at Jaguar; where I had my last car service. You are fortunate to have such a positive member of your team!

They all were very helpful and polite all my questions were answered.

Lie #1: The truck is in port. Lie #2: The truck will be here any day. Lie #3: The truck was sold to someone else. Lie #4: No, the truck is still for sale. Its in Colorado getting $20k worth of upgrades. If you want it, you can come in, cancel the original contract (we insisted you sign before the truck was on the lot because most of our trucks are sold before theyre on the lot) and well sign a new contract for the same truck but for the new price! Lie #5: The contract we signed is no good!Truth: The truck was never in Portland and because of their lies and negligence, we lost a great deal on a great truck at another dealer.Not recommended.The bright spot in the nightmarish deal was dealing with Ronnie.

I have been getting my oil changed hear for the last couple of years. Because of my job it has been better for me to drop my truck off and then pick it up the next day. They have always given me a loaner car to drive. But apparently thats no more. For that reason I will not be using Royal Moore for future oil changes. I dont have the time to sit and wait nor will my work allow me to make a reasonable appointment.

Ronnie was super helpful and quick to respond to any concerns/questions prior to my appointment and during. He wasn’t pushy and made the experience at Royal Moore better than anticipated. The finance guy, whose name I unfortunately can’t remember, was just as helpful and pleasing to deal with. All around a great team and staff, helpful and courteous to us during our visit.

Johnathan was great got the wife what she wanted

Taylor was our sales lady and she was amazing!!! Most of our business was handled over text and phone, so when we entered the dealership, everything was ready to go. Best experience with a car sales person ever! Royal Moore wins my business!

My sales associate, John Verant, was attentive and easy to work with from start to finish. He answered all my questions quickly and made sure the purchase process went smoothly. I will be sending all my family and friends to him when they need a new car. I love my new truck!

James Lewis and your finance manager did an outstanding job getting me a fair deal. I didnt feel pressured at all and they were very personable. I would definitely recommend Royal Moore to any of my friends and have done so.

Lee was really helpful and accommodating.He set up a rental car for me so I didn’t have to wait inLobby while my car was being serviced. He was very personable and professional. I enjoyed my experience at Royal Moore Mazda. And I felt confident in the carService and maintenance I received.

Best car buying experience Ive ever had. No haggling, no wasted time. Straight forward and was given multiple options for my purchase. Id highly recommend Royal Moore to friends.

Every time I go in I have a wonderful experience. Everyone is so nice and easy to work with. Service is quick and done well.

Salesman Andreas was polite and professional. Purchased used BMW in excellent condition at a really fair price. Very happy with service received.

High level of concern for vehicles hard to diagnose issues. Time put into making the correct repair decisions. Great service from Mike and the team!

I somehow missed my appointment, and received a call the next day from a very nice lady who fit me in the same day. Lee was a super nice & friendly guy, and my car was serviced faster than he predicted which is always nice. Great job everyone! Love my car and Royal Moore.

I found the entire process exceeded my expectations during this pandemic. The salesperson was knowledgeable, personable, and provided excellent service. Royal Moore appeared to take COVID seriously with their distancing, wearing of masks and cleanliness.

It was an incredibly easy process with no stress and no pressure.

Everyone was great! Thank you for taking great care of me!

My buying experience was extremely good. Even though I bought an As Is used vehicle we had a small hiccup just after leaving. I came right back, management and sale Personnel were extremely accommodating in rectifying the problem. I would have no problem recommending anybody buying from Royal Moore.

I had a reservation set for 3pm but it took till almost 5pm to get my truck in. Elena apologized several times saying they were short staffed. For my trouble, I got my oil change for free plus one extra next time I come in.Such customer service! Thank you!

Our service man was very easy to talk to. He answered all our questions in plain english, not cartalk. And our vehicle was ready when he said it would be.

I had issue with my car wipers on a Saturday morning when I had a plan to go on a long drive. I went to Royal Moore Service immediately & Ross is the service representative I met and right away assisted me with a loaner car so my weekend plan went with no hurdles.I should say Ross is very friendly, listens to every minute problem patiently and gives the best/honest suggestions providing accurate estimates and great follow ups by calls or text messages for every update.And off course, the service was impeccable and professional. I left home extremely satisfied.Cheers to Ross & other service team at Royal Moore.

Both Dylan and Bill were very professional, and kept their word. They made the experience easy to trade in our vehicles and were very clear with the process of purchasing our new truck. The whole dealership was very friendly and helpful.

Very pleased with everything at Royal Moore. Positive, good care and you can tell the whole team values what they do and the customers experience.

Good experience with sales people. Found the vehicle I wanted. Thanks for making this experience of buying a used car a positive one

Brought in my GMC Sierra for a no charge service from my purchase a little over year ago. Was immediately met and given an explanation of the service details and the COVID-19 procedure to follow. After a short wait I was checked out and on my way. I really appreciate the courtesy and care that was given me.

Everyone very nice and helpful especially the young lady at the 1st service booth.

Well let me tell you Delaney make an awesome, fantastic and fantastic job with all my needs, she was so helpful and friendly and explained every detail; she is so awesome!!!! I just for the record I was talking for service my Denali on Beaverton but now thank’s to Delaney I’ll change my dealer for every service. Thank you Delaney 👍🏻

The follow through here is a joke, I was helped by Ronnie. If you can call it help. I’ll start first, with him reaching out to me on a inquiry. Told him that I would be there in a little bit. Showed up and the car was being driven by another coworker, no biggy. After deciding to buy the car, they drove out and dropped it off. Convent I thought, as I was signing the paperwork I noticed a as is page. When they drove the car out they forgot to include the floor mats, so I called Ronnie to make sure if I signed this section I was still going to get the car mats they left behind. He assured me they would be sent out in 3 days. Well a week goes by and I never receive them. Called back and he said he could not find any, even though there were 8 different Ford fusions there. Called back and talked with the sales manager. He assured me they would come. Never did, been over 3 weeks now and nothing. Also have not received a single copy of anything I signed and have no proof I bought the car at all in case I get pulled over. Ronnie is the epitome of a used car salesman and so is the sales manager there also, I beleive his name is Micheal. I would steer clear of the place as it has turned out the car is a lemon and have had issues already. BUYER BEWARE

Thank you for all of your help with our truck purchase, Tyler. Your patience and knowledge of the truck is greatly appreciated. Thank you for all of your accessories suggestions as well. We love all the extras we got installed as well!

Great staff excellent services. Top notch makes you feel like family.

Christian was a great sales guy, who wasnt pushy. It was my second time going through the car buying process with them, and I would refer anyone who mentioned looking for a car to go there. They are friendly, fast, and safe with social distancing requirements being followed! It was a great car buying experience.

Lee is great! And always very helpful!James

Great experience. Courteous, quick and efficient. Thank you for the great service

Kameron was really easy to work with. He gave us several options that were exactly what we were looking for and was really knowledgeable. We had been searching for a car for my teenage son for a few weeks and had encountered the typical pushy sales reps everywhere we went. That was not the case here! I would gladly buy another car from Kameron and this dealership!