My son Branden is enrolled at PCC, to be an airline mechanic. This place was recommended by the college as the best place and best deal to get all of the tools.We did price match at other places before going down to NAPA. Number1, the prices cant be beat. So any other PCC students or parents of PCC students, I would definitely recommend buying from this place.We had an extremely long list with so many different tools, the person helping us, his name was Eli. Number 1, Eli was super helpful, so extremely patient, he was extremely professional, we must have spent a good 45 minutes in the store. It was Eli, my husband, our son and myself. Granted I dont know a single thing about tools. But my husband does, hes been a mechanic at Delta airlines for the last 20 years. So my husband and Eli and Branden went through the list one by one. Eli even made us a photo copy of the tool list from the booklet again, just further proves what a fantastic employee Eli is!!!My family and I, we live in Vancouver Washington, so for us, the drive is pretty far however because of Eli and the top notch customer service at this specific NAPA we will be lifelong customers of this place, I would recommend this place to anybody.

Good service no lines and was in and out in no time at all

I drive out of my way to go here instead of other auto part stores because I know I can count on them to have (or be able to quickly get) what I need and to have the knowledge to make sure Im getting the right parts and tools when Im not sure. Staff are always friendly and helpful without being pushy or condescending. Literally every time I go somewhere besides Napa, I regret it.

Very good store. Best place to buy auto parts simple and complex. Prices are high of course but where are prices not?

Friendly staff got my pins out of my old flywheel and put into my new one like a piece of cake and I did it for free awesome crew there

I like this store, but I miss some guidance

I choose NAPA because the sell me the right part first time every time. Save money not going back to exchange for right part.

Auto parts stores are usually full of employees that dont appreciate your lack of knowledge. This one is different and you are treated with respect.

Its NAPA. You can get pretty much any type.of part or tool here for you vehicles. If its not in stock they can/will order it for you. In most cases you will have it within a day or less depending on how common the part or tool is.The employees at the back counter are extremely knowledgeable and will help you with anything you. Even reading the trouble codes when your check engine light comes on free of charge.

Had just what I needed

Good stock, helpful staff, and reasonable prices.

Counter person seemed pretty clueless. Took forever to be helped

Just great. Lovely staff, good prices, and an easy to navigate store.

If its not in store its easy to order the price is awesome and crew is great to work with lots of experience here thanks Napa

Very friendly staff, and helpful in processing our order.

Helpful but they couldnt resource a K&N air filter 2020 Honda Passport. Bought from K&N online.

There were very few customers in the store but I was ignored for too long .

I needed help and they were happy to do it. I really appreciated that.

Will only go in there if I have no other options they are not helpful at all and act annoyed by customers asked them to test my alternator and they said they cant unless I take out of car yet autozone did in 2 minutes would have bought alternator from you had they checked for me and wouldnt have taken more than a minute to test it instead I gave autozone my business too bad cause your much closer to me

Great place to get a battery at night

Had product that home depot and lowes did not have. Cashier was great, will be back. Quality of product was superior above the two mentioned. Butch. Kindel

NAPA has knowledgeable employees and has helped me repair my car many times by providing quality parts. I consistently observe friendly, and helpful customer service.

You guys are awesome thank you for all your help

NAPA very good auto part place. Go there 1st.

I always find the staff here helpful and courteous. NAPA provides good quality parts at a hard-to-beat price. It seems like every time I come in Im here 5 times in 3 days as my current project throws its curve balls at me. It usually seems like the employees dont recognize me which is strange, they probably do they just want to get you what you need and send you out the door. Which I suppose is good in its own way.... I guess some constructive feedback might be for the staff to take a more active interest in peoples projects? A lot of the time people coming in here are probably having bad days and a smile and active interest could help.

Friendly and helpful. Thorough and they were nice to my kid.

Best place to spend time waiting for attendance. I waited patiently for 40min to get match car paint, but there is only one person (Joe) to mix and match. After wait for my turn I had to wait two more people after my turn to start my order. Im very disappointed of costumer service.

Generally helpful at the parts counter. Prices could be better. Overall a decent place to get auto parts if one doesnt have time to order online.

Very helpful staff, not overly aggressive with sales and when I bought my battery thinking I could go home and install it, only to find the old battery didnt have any more cranks left. They lent me a pair of pliers to remove the old battery at no charge. I swapped in the new battery and was able to return the pliers to them and get my battery core charge reimbursed. Very happy with the service and availability of both parts and clerks to help and check out.

I rarely go to NAPA but today I need an item for early Saturday morning. Low and behold they had what I needed. In the past its been be a cause of their high prices. But Ill be going there more often due to the actually have the odd items I need restoring/ customizing vehicles. Also great friendly and knowledgeable staff.

Good service

Wonderful location, great service by Joe

Friendly and fast service. Good selection of products.

Very poor walk in customer service. 4 team members at the counter and i was the only customer in the store. It took several minutes to even acknowledge that I was there.They are a retail facility and need to remember that we do have choices as to where we purchase our goods. At onetime a great company bbbbbut if i did not need the item quick a mail order company would have been my choice. No attitudes and better pricing and we wonder why brick and mortar is failing.Good luck Napa

Great service and good inventory. Theyve always been there when I needed a part.

They are great and Andrew is the best!

Plug! Always have what I need.! Also Carly and Joe are really helpful!

I went to NAPA for backseat car mats. Found 2 weather-tech that were the perfect size, but they wouldnt sell it to me because it had to be sold as a set of 4. The other 2 were missing. Settled on a different smaller mat. Why not just sell it? Youre in business for profit.

Great with relays! I took a $200 relay to them for a replacement. They tested it for free and found it was working. These guys are awesome!

Terrible customer service. Almost every time Ive gone in there, they have like 6 employees in the store and nobody will hardly acknowledge you. One time I stood at the counter, and had 4 different employees consecutively tell me someone will be with you shortly, I was the only customer in the store. I walked out. I dont know, call me crazy, I feel like the customer in the store should take the priority.

If you absolutely, positively have to go to this place for parts take your old part with you and match them up there so you get the right part the first time there!

Great service and people. They also have an OBD2 reader you can use. 😁

I deal with these guys allot for work. Always helpful always send me back with the right part. Cashier is a bit slow tho.

They always are willing to help you, even when you dont know much about what youre looking for. I had to do some maintainance on my air compressor and the employee was able to answer all my questions and get me the parts I needed quickly and professionally. If you have any questions or problems with your vehicle (or air compressor) then definitely go here.

Stopped for wiper blades. Several people asked if I needed help. Almost a little too helpful. But better over helpful then under I guess.

The only time I dont have a problem with this store is when Im dealing with Joe or Robert other than that I usually get either slow service or told information that is invalid like my parts will be showing up at 7 when they dont even open until 7:30. Its really sad when a salesman argues with me about what time he told me the parts will be there. Very dissatisfied with this kind of service.

Great! While they did not have the part in stock, he was able to order and I should get it Monday. I was able to describe what I wanted without having to use the technicality correct terms and he knew just what I wanted. Thanks

First off, theyre going through a managerial transition right now so I know its not going to be 100% perfect. On the good days, great customer service, they try and fill as many orders as they can, and they do their best to avoid any hiccups. I think theres nothing more you can ask from an auto parts store than that. They can use a little help in customer service, I think making sure a walk in customer is just as happy as your most loyal customer would be a great add-on.

Good customer service. Found what I was looking for right away. They guy even explained how to install the part properly.

Its a good parts store, although, Napa overall isnt as good as they used to be. They are too much like all the other parts stores. The Napa in banks has the most knowable counter personel

Took a flywheel in for a resurface on April 7. Was told it would have to be sent out and fee was 50 dollars. Picked up april 8 and fee increased to 60 dollars. Contested the price and was told it was 60 dollars. Very DISSATISFIED.

Wonderful customer service.

Waited in line for over 15 minutes only for someone else to get waited on who was behind me know thank you walked out. Better service somewhere else

Knowledgeable and easy to pick up online order in store.

Im on my 3rd power steering gear box for my cummins from them, and they have all leaked within a month. A warranty is cool only when you dont have to swap them out once a month, go with a redhead gear box before buying napa

Good selection of parts, and NAPA quality is great. Very inconsistent customer service, at times bordering on unfriendly. I have had several incorrect orders here that they did little to assist with.

Honest Individual I dont With out back counter could work on customer service Person at Check out register good customer service

Theyre nice and willing to answer any questions I had! The manger Jason is super helpful!

Sorry to say but this NAPA has terrible service. They have given me the wrong break pads 4 times! And I’ve been waiting for my car for 5 hours at the Jiffy Lube where they now do break changes. Please check before giving things out I’m told this is not the first time.

This place has atrocious customer service. You have to seek out someone to maybe help you, but they seem to want to ignore customers. I had to return an item and the person at the checkout desk was startled by me and then was offended that I didnt know I had to go to the back to process a return and then come back to get my money returned at the front. There are no signs to indicate this backwards situation. Other car part stores are much more helpful and I will not be returning to this NAPA.

Ive come here on three different occasions and on all 3 times Ive been sold the wrong parts! Do yourself a favor: If you are going to come here anyway bring your old part with you and match it with the new part.

Nice, convenient local Napa. The staff seems really young and not a whole lot more knowledgeable than me in what I went it looking for. Oh well, they were polite and I got in and out in like 10 mins so Im happy

Good experience with the people they treat me good. And all Weis get the right part and good price.

The ladies there were very helpful and knowledgeable

Staff is awesome. Super helpful and shockingly knowledgeable. Experience was excellent except the prices were a bit steep.

Awesome! I tried twice at OReillys and they gave me the wrong part both times. Napa got it right the first time!

Always have what I need. Only gripe is lack of people and wait times at the parts counter. Train everyone to do all jobs. 4 people at the front checkout seems rather unnecessary......

Came in for the second Saturday sale. Believe I got a pretty good deal! And I got and I got a Napa bucket! Cashier was friendly parts counter lady got the part I need it quickly. And its for a very old car. Im thankful that Napa has these parts and the parts counter people to find them. I will continue to return to this store whenever in the area.

Really disappointing service. Bought a battery from this location 12-15 months ago. Its dead. I went in and asked what they could do since it is still under warranty. Their response was that they have no proof that its under warranty since I do not have the receipt (no one told me this was a condition at time of purchase). They dont take any personal info at the time of purchase so they cant locate any purchase info in the computer and you have to know the date of purchase to have any chance of finding your purchase and only at the original purchase location. Im happily sitting at Les Schwab where Ill buy batteries exclusively from now on.

Went to return a power window motor, receipt in hand, and they would not take it back because I didnt have a box and they claimed it to be installed! Thats how they sold it to me! And you cant tell me that whole place doesnt have a box that they could put it in. I even asked if I could get store credit. Nope, Im out $40 cause they are overpriced.- Update - after writing to their corporate I got a call and they decided to accept my return back.. I gave them a better rating because I do appreciate good customer service.. Would have been nice the first time but oh well

Always have what I need and they are usually super helpful. A couple times when they are super busy it’s a bit of a wait but usually a quick trip.

Good service. Usually has the parts I need

Awesome customer service! I do know I can get what I need a little cheaper other places though. Cheaper doesnt help if I cant get help....so, I go to this NAPA.

They were super nice and helped me find exactly what i needed without treating me like i was stupid

Good.the clerk took my returnThen helped find the correct wiper blade

Great place to get parts. They have a decent inventory and if they dont have a part they can usually get it within a day

Knowledgeable staff, always have the parts I need for my car for way less than any other competitor.

When you need car parts fast this is my go to store

Very poor unprofessional service. AVOID if you can.Bought parts that were wrong and gaskets missing that were packaged. Will give you a run a around.Not worth the hassle

Good place to go when you need something now. Prices arent the greatest but they are very knowledgeable and helpful.

Easy Help, Take some time and the cashier was busy, nothing too bad though, was a good experience.

These guys at Napa are very helpful greatly appreciated✌👍

Very knowledgeable staff. Very busy place so dont expect a lot of conversation

Came in with windshield wipers that didnt fit, but no receipt. They helped me reconstruct the receipt and exchanged the parts straight across. Easy! Well done.

Great service, go the extra mile to find unusual parts, great knowledge, ordered parts come quickly.

I have a business account with the Hillsboro store, i cant even use them for parts it takes them more then half the day to get me parts to my shop 2.5 miles away.. half the time the parts dont even get sent out and i have to call and see whats going on.. this not all napa stores, I have used other napas and have been very happy with the service but we moved are shop near the hillsboro store and its been nothing but hassle we have now been using other parts store with great service and deliverers on time. Hillsboro has been a nightmare to say the least... i have even talked to management about it and nothing had came from it..

This place is awesome!!! great service and selection.

Store was closed. Met a craigslist seller. Gawd, are you stalking me?

People who work here have always been great and amazing. No issues what so ever.

Typically have what is needed. Employee named Robert always seems to go the extra mile and is very knowledgeable.

Very clean store! The guys and gals here know their stuff and are friendly. I make many trips for parts or reserve online and have it ready for you!

The 10 dollar gasket was 1.49 there.

Good customer service. Invoice/ticketing system makes it hard for them though.

NAPA has good selection, great quality parts and helpful people.

They always help and I love the discounts they give

Nice people, good service. They ordered the part I needed from another store and had it in next day for me to pick up.

Nice store for autoparts and other needed things

Prices are higher than competitors. Customer service could be better.

Customer service is the best, always have what I need.

Very nice. Offered advice on how to replace lights and came out and checked the car right there