My car hasnt looked this good since the day I bought it! The guys did a terrific repair job! I think they even buffed out a few extra spots! Once they got the approval from the ins co, the job was done in just 2 or 3 days. Kevin was really good about keeping me updated and answering questions. All the staff was really good, though. Helpful, courteous, and down to earth.

RBP did exactly what they claimed and kept us informed throughout the process. We could not have asked for a better experience. Competent and professional from start to finish.

RBP is awesome. They do quality work and manage all the insurance stuff, including the rental car, so that you dont have to deal with any of it. Ive had my car repaired here at least three times and have had a positive experience every time.

My 2018 Elantra had been rear ended and had a lot of damage we couldn’t see. Justin texted me with updates regularly. They’re there to answer any questions. My car looks amazing.

RBP is amazing! Broc my initial person that helped me truly made this the smoothest transition and did the follow up with our insurance company in order to get all the work done on our truck that had a collision with bambi on steroids. I knew our truck was in good hands and they really take pride in the details of the job! I would recommend this company to everyone that needs excellent bodywork done on their vehicles. Great place! Trustworthy people!

Great customer service, kept me updated every step of they way, and was able to complete body repairs before their estimated time frame for completion. 10/10 would recommend.

I was impressed by this facility when I walked in with my brother this afternoon. The male associate was polite and timely while assisting my brother and scheduling repairs. The soonest time slot was 6 days from now but the associate was honest, so it wasnt a big deal. The associate was told that the car needed to not be driven because it was involved in a collision and insurance needed to cover the repairs. Driving it over the next 6 days could make it difficult to prove that any possible issues resulted from the collision. The associate stated that he understood and we left at this time.My brother returned to RPB with a rental car to obtain his personal belongings. He saw a male associate leaning up against his vehicle while casually speaking to another person. My brother asked the associate to please not lean against his vehicle. The associate agreed and apologized. One of the office associates, by the name of Melissa, came to speak to my brother and stated that it is a liability for him to leave his car parked in their parking lot until it can be worked on and that she is not sure where the miscommunication came from. My brother told her that he understands where the liability concern comes from but he was not told this when he left it there so it was not a miscommunication at all. He further told Melissa that he just asked one of the associates to not lean against this car for obvious reasons. My brother then said that collectively, he is not impressed with RBPs customer service. To this concern, and with an attitude, Melissa informed my brother that he is welcome to take his vehicle elsewhere. My brother said that now he definitely will do so.I have been in customer service since I was 13 years old. I am 32 now and work as an EMT. I have served the Salem area and now serve Washington county in the same fashion. I value a business puts service before their ego. Melissas urgency to dismiss my brothers concerns about quality of service does not seem to align with the owners values of treating customers like their own people. Maybe Melissa was having a bad day but unfortunately, and rightly so, my brothers first impression was not a good one and Melissa did not take the opportunity to show him that they do care about the work they do and the impression they leave. To Melissa: my brother works hard for a living and does not deserve to be spoken to in the rude fashion that he received from you today. I hope you do not speak to all of your customers like that. I have today off and I chose to take the time to write this review in hopes of reminding the company that the way you treat people matters, even if there is nobody else around to hear you. I expected better from a company who has such high reviews from other customers. This leads me to believe that the issue is Melissas attitude and not the company as a whole.

Professional help to get you back on the road.Flexible scheduleThey call and text you reminders .No question left unanswered.Thanks guys

I had my 1977 Ford F-250 painted by RBP Collision back in 2001. After 19 years, the paint was starting to show its age. So I decided to have them paint it again since I was happy with their work last time. And just like last time, Chris, Joe, and their whole team hit it out of the park again. It was completed in a very timely manner too. The work that was done far exceeded my expectations. I would highly recommend RBP Collision for all your body repair needs.

Absolutely horrible communication, leaning on a customers car shows they have no care for the customers vehicle and when mentioned service would be taken elsewhere they weren’t apologetic and simply rude. Other reviews mentioned their rudeness, overpricing repairs, lack of communication and a lengthy repair time frame, not surprised from this place, would not trust this shop.

I went to RBP a couple years ago to get an older Subaru repaired that had its front driver side wheel well and fender damaged quite badly in an accident. I got an estimate from another place as well and both RBP and the other place were within about a hundred dollars on the estimated repair cost (a little over $2K). RBP gave me an estimate on time of 2 to 3 weeks. I decided to go with RBP and although it took a couple weeks longer than originally planned, the job was beautiful. Paint color match was wonderful, door opened and closed without binding against the front quarter panel. And it drove well. The car looked really good - as good as or maybe even better than before the accident. And the bill was what was quoted. The only reason for the 4 stars instead of 5 is because of the extra time it took and occasionally not returning phone calls. But having said that, Im fine with the extra time if thats what it took to get it done right.The reason Im writing this now is because we need to get some significant damage to my wifes car repaired. Hopefully RBP will do a really good job like they did with the previous car.

Ive had RBP Auto Collision Center on Cornelius Pass Road, help me 4 different times over the past 20 years. They are very efficient, courteous, and are upfront about the different approaches to having my car fixed. On a couple of occasions they even gave me advise on how to fix a small boo-boo myself.

Broc Allison was amazing from beginning to end. He extremely helpful in making sure I got manufacture parts and at no cost to me. Was quoted 8-10 days they’d have my 4runner but was done in only 5! One of the most professional services I’ve had in almost any industry. Strongly recommend giving them a try

Always a great place for body and paint been going there for 30 years

The whole group was professional and informative every step of the way. One employee, Broc, went above and beyond. I was late getting out of work and he stayed there for me while I fought traffic. When I arrived he was polishing areas of the car that was not involved with damage and sent me to add gas to the rental so I would not have to pay the rental companies inflated prices. This is my only body shop now.

I am disabled from a previous MVA so to say that the next one was scary doesnt even begin to describe it. RBP made the process about as stress-free as something like this can be. So professional. So customer oriented. Thank you RBP.And the insurance company decided to total the car and they STILL made sure I had everything I needed.

My experience here was nothing but top-of-the-line from start to finish. Long story short, I was hit and run, twice. The knowledge and professionalism throughout the entire staff was excellent, and so very much appreciated. A HUGE shout out to Broc Allison, who kept the communication flowing, providing frequent and consistent updates to my vehicles progress, handled everything with two separate insurance companies, and even assisted me in moving my 3 car seats from one vehicle to the next, multiple times. There was even a small faux pas the day I went to return my rental and collect my vehicle and they fixed that same day as well. He stayed a few minutes late to let me get my car that evening without waiting another day. Andy helped polish some over-spray and blow-back out from my side paneling and windows and my vehicle almost looked brand new again! I am so grateful for their service and quality work. I *hope* to not be a repeat customer, but if I have to be, RBP Auto is 100% where I am taking my vehicle without hesitation. Added bonus, lifetime warranty on all of their work, which was quite extensive. Good people, good business; period.

Brock and Chris were awesome! Very helpful, polite, and great communication. Would definitely recommend

After an accident I was in I had my Ford F-150 towed to RBP Collision. From the moment it got there, I felt great about that decision. Every person I talked to made me and my vehicle feel like it was the most important project they had going on. The estimator I worked with, Justin, was unreal with his proactive communication every step of the way. I own a local insurance agency and will be referring all of my clients their way. Thanks RBP

AMAZING SERVICE! While I hope I never have to go in for auto collision again, it that we’re the case I would return in a heartbeat. Thanks for the awesome service Broc. They even did a small touch up paint that the insurance did not cover.

Great experience start to finish. Friendly staff and a locally owned company which I love to support. Hopefully I will never see these guys again, yet if our vehicles need body work in the future we will be back to RBP.

I have nothing but good things to say about RBP. My van is back to looking brand new. You cannot even tell where it had been crunched. RBP is top notch. They use OEM replacement parts. Paint is identical match. They even vacuumed and dusted the inside. I thanked my insurance company for having RBP towards the top of their network list too. Thank you RBP!

Really great service here at RBP Collision Center! Broc helped me with some cosmetic damage on my car. It was quick and well done. Thanks Broc!

The employees were very kind and professional. This is where I will go for any future work.

Very bad. I scheduled an appointment for a month after an estimate because they were busy. I was told it was a 3-5 day job. Almost 3 weeks until I got my work vehicle back. I never once got a call to give me an update until I had to go in there and yell at them like a total jerk but what else could I do? My truck sat outside for weeks and I kept getting lied to. Only reason its not 1 star is because the paint work was decent. Still had to get another $356 in parts and labor out of my own pocket because they broke and also did a sub par job on areas. I guess thats what I get for going to the body shop Safeco recommended. It just really upset me that they lied to me 3 times over the phone and to my face about the status of my vehicle. Just be honest and tell me you are overbooked and I would have understood. Also maybe call your customers and give them an update instead of missing deadlines and not ever calling the customer?

I have had two visits to this shop. On the first visit, they repaired my wifes Volvo under her auto insurance - good experience. I then got a quote from them to fix fairly minor cosmetic damage on my Audi. The quote was about $2,000, which seemed very high to me, and I declined. I eventually had the problem fixed well by another local shop for about $350. I felt that RBP quoted me an unreasonably high price because I have a nice car, and they assumed I would pay whatever price they quoted me. Not cool. Still giving them 3 stars based on the quality work they did on the Volvo.

Amazing shop! My 2002 Honda Civic Si hatchback was hit in the passenger door by someone when I was at the store. I had seen reviews of these guy before and decided the take my car here for repairs instead of where the other persons insurance company referred me to. Judging by their excellent reviews I expected nothing less...Thats exactly what I got. The door was hit so bad that it would not open. When I got my car back I was in shock by how good of a job they did on matching paint color, quality of paint job, and all around professionalism. I will ALWAYS recommend someone to go here. If you are reading this review, take it from someone who is a car enthusiast... GO TO THIS SHOP!!!

RBP is very helpful. They will help get your vehicle back to what you had before. They tell the truth of what needs to be done rather than what the insurance company wants.

Got into a accident and had no place to put my car. I found the nearest auto shop and had my car towed there temporarily until I could figure out what to do with my mazda. I called there office the following day and filled them in on my issue. They were extremely helpful and nice regarding my predicament. This business allowed me to park my car there in their lot for 4 days until I figured out what I was going to do with it. They didnt have to do that and I believe most places would have had me towed the same day I arrived. I love these guys. Thank you so much for your help and I know where I will bring my next car in for body work.

Ive used them for fixing my car after 2 separate incidents involving a rear impact to my car and a side impact and in both cases they restored the car to its original state. I have nothing but good things to say. Their front desk staff are polite and easy to work with. Sometimes, their time estimates are not on the mark requiring extensions but thats a minor issue since they seamlessly work with insurance. In both cases, they direct billed the insurance and I had no troubles. They even fixed an area of my car free of charge my buffing it to remove some minor scratches, so kudos to that!

Very knowledgeable and courteous staff, the girls up front were great to work with.I brought my daily driver for insurance work after a fender bender and they were great to work with. After I got my car backI experienced a few issues that were the results of mistakes made by the technician when reassembling my vehicle. They owned up to the mistakes and did whatever it took to make the situation right.They gained my trust and now I have them working on my baby (Shelby GT500). I have no doubt I will be extremely happy with the work!

Highly recommend RBPI was hit in a parking lot by an uninsured driver shortly after getting my new car. Chris Garcia, one of the owners, was informative about the work needing to be done, patient as I got my finances in order as I was paying out of pocket to afford the repairs, and while I was on vacation completed the work to have my car ready for me to pick up when I got back. The repairs look great. Like nothing ever happened!Recently I had another unrelated issue with my paint - some etching from bird droppings - I called Chris to ask for advice - he said he would have his crew look at it. They buffed it out in minutes for no charge.Im very happy with the work RBP as done for me. Their customer service and repairs are top-notch.

The work that was done is perfect, only problem was they do not detail the vehicle afterwards. Staff are very friendly and helpful.

Im the guy who only writes reviews when I am really mad at a company. I have had an incredible experience (3 actually) with RBP. I got rear-ended in December and they made the process fast, easy, and trustworthy. They even went toe to toe with my insurance company, who was being a real pain to work with. I sold that car to get my very first new car (about a month after the first collision). Bad luck or bad karma - Im not sure, but I got sideswiped and rear-ended again. They have me scheduled and are all set to make the second repair. I fully trust them with my brand new baby and have no qualms about this repair. They have even been helping me with a diminished value claim (something other competitors say only they can do). BOOM - before the first repair on the new car is even done, I get rear-ended AGAIN - a third time! The team now has been helping me document what damage was from the first collision and what was from the most recent. They have made this whole process so simple and easy. I would never think about going anywhere else. Some notes that made this place stand out as special to me: they changed a tail light that went out right after I did the final walk over after the first repair. They didnt have to, but did it as a convenience to me. Secondly, while in a rental car, I had to take my (very hairy) pug to the vet. Despite my best efforts to control fur, it was all over the rental car (which has a $250 fine for pets being inside the car). These guys vacuumed my rental car prior to me returning it so I wouldnt get fined the $250. The day before I took my 2017 4Runner to drop off, my parents St. Bernard jumped up on my car excitedly and scratched her claws down the driver side door. What did RBP do? They polished this whole thing out for free. Really? You think every shop would do that? They know their customers by first name and what their specific needs are without looking at their files (not just me, with a million claims). My dentist cant even do that... Fantastic customer service and they really do go above and beyond. Every shop has little issues and problems. The nice thing about RBP is that they will always make it right. If I were unsatisfied for some reason, I could talk to Chad or Chris and get everything squared away. The whole staff is awesome and they have had my back from start to finish. I will refer everyone here and I will always be a loyal customer to RBP.

They did really good job fixing my car. I liked how manager i worked with was direct and open and was not pushy trying to sell stuff to me, very professional work.

I went in to get my car worked on and the girl at the front desk with the short brown hair was super rude. She told me to come back the next day with the estimate sheet. I asked her if they were booked because obviously I need my car back ASAP. She said she couldn’t tell me anything until I came back with the estimate sheet from my insurance. I went back the next day and she said they wouldn’t be able to do it for 36 weeks. What??? I wouldn’t have wasted my time going back if she would’ve told me that. She also said it would be the same amount of time anywhere else I tried but the next place I went to was very professional and nice and they’ll have my car done in less than two weeks. I’m so glad I didn’t make the mistake of letting them near my car. Especially after reading some of these other reviews 😳😬

I Was really having a bad day when I backed into a building. I type in to Google body shops near me and came across this shop. I came in looking for an estimate expect in the probly have to pay a couple $100. I meet with Broc I told him what happened he took my information I walked out with my car to take a look at the damage. He told me he could probly get all buffed out in a matter of 10 minutes. So I waited in the lounge and was is still expecting to have to pay couple 100 bucks to get it completely taken care of. Few minutes later Broc came and grab to take a look at his work and like magic the there was little, to no Sign that I backed into anything. I wish I could I took a picture for Before & After. I know for a fact if I ever have need to have body work done on my car after today experiencing I know where I am going. All that it Cost me was j just a little bit of my time. They truly care about the customers experience Thank you Broc

The staff at RBP was very timely and professinal from start to finish. I was warmly greeted and I never waited long. They were very thorough and were able to answer all of my questions. They job was supposed to take 7 days; they were finished in 4. The agency that I used for my rental car worked with them and myself to coordinate drop off times. It was seamless. The rental was waiting for me when I dropped off my car for repairs. I was also able to leave the rental with them to return to the agency when my car was finished. The results were amazing, better than before. They also went the extra mile by vacuuming/cleaning out the interior. The job done was superb and I am very grateful to them for it. Although Im not planning another incident, I would go back to them in the future.

I had an incident with a plastic cover on the back of my side view mirror. I stopped in to RBP to get an estimate. Justin came out to look at it. Asked for the missing part and then proceeded to pop it back on. He charged me nothing but asked that i keep them in mind when I need any work done. I sure will! As a single mature woman this type of service and kindness was such a relief to me.

My Husband stopped by this shop the other day to get a quote on getting a large scratch removed on the front left bumper of my car. The guy in the office came out and looked at the scratch. He then returned back to the shop and grabbed a few things and removed/buffed the scratch right out. When my husband asked what I owed him for his services....he told him nothing! I love local business and we will be sure to come here if one of our cars ever need work.

I was referred here by my insurance, and I honestly think it was the worst place I couldve taken my car.First, the original quote was for about 1/5 the eventual actual cost (thankfully paid by the insurance). I overheard them do something similar to 4 different customers while I was in their office. Shouldve left then and there.Second, they said theyd have my car fixed in 48 hours. It took a full month before they would give my car back - 15 times the original estimate.Third, they were completely uncommunicative. After the first 48 hours, I called to see if I could get my car. They informed me that parts had to be ordered, so itd be another few days. I called again, and they informed me that theyd found more damage and would need another couple days as well. This continued for a full month. I never received any calls from them, but my mother (whose information I never even provided them) apparently got called a couple times.Fourth, they were very rude. They repeatedly called me by the wrong name and refused to give me straight answers when I would call them.I cant recommend them less. I suggest taking your car to any other shop in the state.

RBP sends a text @ least one to texts a week to let you know exactly what is going on with the care of your car, I wouldnt take my car anywhere else now for any body work for any of my cars, my car looks better than the day I bought it! Best place to take your case for damage 🤗🤗

RBP is excellent. Great prices and wonderful people. They fixed my rear-ended bumper within a couple of days, and I went to them again to get some scratches out which they polished away completely for free! Cant recommend them enough.

Great service. Very happy

I had my car taken to this shop after being hit from behind by another motorist. I was shocked when the estimate on the totaled vehicle gave depreciation for burn holes in the passenger seat. I went there knowing this was not possible and had the estimator show me what he saw. He showed me two black smudges less then a cm in diameter on the passenger seat. I wiped them off with my finger showing there was no burn mark or burn hole. He proceeded to tell me there was a burn mark there even though it obviously had no damage and wiped off before his eyes. He could have admitted he was wrong, but no he continued to defend something that simply and obviously did not exist. These guys work for the insurance companies to depreciate your vehicle as much as possible to save the insurance companies money and screw the consumer over. Do not trust them with your vehicle!

The repair took twice as long as theyd estimated and cost twice as much. And the paint on our bumper is chipping after only a few months, but I wont take it back in there because I cant afford to be without the vehicle for a few more weeks. During the process they told us multiple times that it would be complete no later than a certain date, then they wouldnt even call us on that date, wed have to call in only to be told that its not done and they needed more time. This happened multiple times, where theyd promised completion, didnt communicate, and we had to reach out again only to be told it would be longer. Judging by the other reviews here it sounds like it could have been much worse. My recommendation would be to avoid this place at all costs.

Awesome service! team is professional and communicates well. Broc is great to work with. thank you RBP!

Excellent customer service, fixed car fast and follow up was great

I cant say enough good about these guys. Professional, friendly, excellent work, easy to do business with. There is no better place to go!

Ive worked with these guys twice now in 2 years and both times they were honest professional and personal. What more can you ask for.

Great and timely service! Exactly the place you need when life happens and you need reliable and quality work on your vehicle.

If you need auto body work done this is your place! Professional, courteous, awesome rates go hand-in-hand with the work they do!

I have a lot of clients that use this shop and RBP always puts the client first. Ive had 2 occasions where an adjuster did not want to total the vehicle even though it was questionable whether the vehicle could be brought back to pre-loss safety condition or not. On one, every air bag in the vehicle deployed and blew out most of the windows. RBP went to bat for the client and helped to total the vehicle, even though it meant they lost tens of thousands of dollars in profits. There are not many shops in the U.S. much less just Oregon that would put a customers and their familys safety above a huge payday. But RBP did. Ive inspected their work many, many times and it is always top notch. I noticed a couple of reviewers have stated that their repair took twice as long, or that it cost much more than the initial estimate. This is VERY NORMAL. Theyre not psychics who can see into the vehicle. And they dont have X-ray machines to determine damage that may not be visible until the outer panel is removed. This is very normal. Most estimates with significant damage will normally have a 10 to 20% increase from the preliminary estimate. As to the time it took for the repairs, youre lucky it was only a month. I had probably 200 clients in 2017 that had to wait at least 3-4 months for parts, and several as long as 9-10 months. Auto body shops have no control over part shipping or availability. Sometimes the shop is told by the part supplier a part is in stock, but the computers arent always right and parts do get put on back order. Again, I highly recommend this shop, BTW, Im an Oregon Licensed Auto Appraiser – # V34-075 and I inspect auto repairs weekly So I know a thing or two about auto body repairs.UPDATE - 11/18/2018 - I inspected a CX-9 recently for an Intel employee and RBP did an excellent job where most shops would have overlooked a few things they actually caught them and made the insurance company fix it even though the adjuster initially tried to say it was previous damage. KUDOS to you!!! Ive inspected at least 20 cars from RBP in the last 60 days with all of them having high quality repairs. I routinely find repair fraud and I never have with RBP. Good Job!

I have been using since they were located on TV Highway. Ive never had a complaint about them and if always had excellent service

Had a bumper that needed paint fixing and required a portion to be repainted. After calling in and getting the go ahead to bring it in and have the Shop manager take a look at it, I drove a half dismantled vehicle with bumper in tow to their location. After speaking to the same man from the phone conversation and waiting on the Manager they took a look at the bumper and immediately disregarded it, saying they couldnt do anything about it and wouldnt even entertain the idea of shooting some paint. After telling me Im SOL, they walked off with the manager sayinglets go eat.Obviously they have little regard to earning customer loyalty and business. Absolutely terrible customer service. You wont find much business here if they treat their customers this way.

I had a wiper issue in a rainy day. They made time to look at the issue and fixed the problem when other shops asked me to come back after making an appointment. Thanks RBP.

Honest staff. Fixed a minor body issue free of charge. Will go to them in the future

Great customer service! The whole process was explained in detail.

Do great work. Unfortunately have had to visit a few times

Great experience, effective communication and they tried to make everything as easy for me as possible!

Was referred by my insurace, the team here did a great job and were very communicative and helpful throughout the repair process. Even sent an uber to pick me up when my car was ready!

I have used them for both my wifes car but also my sons car. They do great work and will help you with any questions from start to finish.

Very friendly staff. Chris is a great guy, really helpful

Great work, brought in my subaru wrx and they did an awesome job. Chris was easy to work with.

Great work! Friendly people. Pleasant experience. Thank you.

Slow service. They also dont honor their word.

Best repair shop in town!

Looks better than I bought it!

Friendly staff

Fast n friendly service.

Not thrilled about the 6 weeks it took to get the 58 hours of labor charged for the repairs.

Nice

I liked