Jenna at Carpet Mill was a life saver. Super friendly and helpful. I live in NY but own a house in Littleton that is a rental. Jenna was so helpful in selecting the right carpet for the house and getting me on the schedule as soon as she could. They were out the same day I called to measure and got me on the schedule for a few days later.

We worked with Riley Moore at Carpet Mill (Highlands Ranch) for laminate / vinyl flooring for our basement family room. Riley is very knowledgeable, professional, communicates well, has strong interpersonal skills and is a very nice young man; he impressed us. Riley answered every question, gave us the pros/cons on different flooring and manufacturers. He came to our home and measured our family room and hallway. We decided to go with the Cali Pro Vinyl planking and opted to do the installation ourselves. We got the flooring in 2 and 1/2 weeks. We highly recommend Carpet Mill and Riley Moore, we will definitely do business with them again. Thank you Riley, youre definitely an asset for Carpet Mill.

Fantastic experience from the start to the finish. From helping me choose carpet, to the two men who installed it! It looks amazing!!

DO NOT GET YOUR CARPET HERE! Especially avoid the Highlands Ranch location. We had a horrible experience. First, we were told installation was free and then they added labor costs to the invoice. Then the measurement of the space was to be carpeted was inaccurate. Then the carpet was on back order and the sales guy Mike didnt tell us. Instead, he gave us an installation date and called us the day before and said they couldnt find the carpet that the truck was lost but the would let us know when they found the carpet. The next morning (installation day) the installers called us and said they would be at our house to install the carpet in an hour. They never showed up. When I Mike called to inquire, I was told the lost truck still hadnt been found. Turns out this was all a lie. The carpet was on back order and had not been made yet, let alone shipped. The sales guy, Mike, really didnt care that he lied to us, that we moved all of the furniture in our house getting ready for the new carpet that was never coming, and just acted like none of it mattered. We asked to speak to a manager who was apologetic but would not offer any sort of discount for all of the issues. Then the manager told us that the carpet would be sent to the loom on January 15. Then on January 15 he called us and said it wasnt being sent to the loom and he didnt know when the carpet would be ready. At that point we demanded a refund and went to their competitor - Carpet Exchange. We had a much better experience at Carpet Exchange. Just go directly to Carpet Exchange and save yourself the hassle.

DO NOT RECOMMEND. We came to Carpet Mill a year ago November 2019 and purchased some high end carpet and had it installed in our home in Highlands Ranch. They assured us before the sale that they back up their product and installation and we would have a great experience with them. We just noticed that the seams were starting to show and called them to get it repaired under warranty a few days ago. The sales guy actually stated we missed the warranty period by a few weeks but wouldnt give us the date on when it expired. All he said was we bought in the beginning of November and since our claim came at the end of November we wouldnt be covered for the bad installation. Really unbelievable they would weasel out on repairing a few seams and back out of their promises to us, the customer. In the end, they just sell carpet and dont care about their customers experience or getting repeat business.

Julie was amazing to work with. Bonus is she came out to our home to see exactly what our needs were. She was very professional, thorough and knowledgeable. The only issue that was frustrating was day of install it took 7 hours as there was only one worker. Overall good experience and we are enjoying our new carpet.

Had a very good experience with carpet mill in Highlands Ranch. Mike was helpful in the purchase of the carpet we wanted. Install was outstanding considering we replaced all of our carpet in our house and it was finished in a timely manner.

Reilly did a great job and had lots of patience with us navigating all the carpeting selections. We made 5 trips to the store nailing down our final selection. Jim B., the store manager, added his years of expertise. The carpet crew spent two ten hour days to complete our experience and were very helpful in moving non furniture items items. As we are older folks this was very helpful. Everyone on Oscars crew were professional and took care of minor issues on final inspection. Glad I did not go with Big Box store for carpet.

Good selection and customer service. Installation of carpet went smoothly- hard-working installers with attention to detail. All aspects exceeded our expectations from tear out, to install, to cleanup.

Had a wonderful experience with Carpet Mill. I purchased laminate flooring for the main level of my home and carpet for the master bedroom. We worked with Mike Koskosky he was helpful, friendly and informative. I would definitely use Carpet Mill and Mike again for future purchases.

We just got new carpet installed into our home and we could not be happier with the results. Jim was super helpful in finding what we were looking for and gave really excellent advice. He was incredibly accommodating and kind during the entire process! This location makes the customer feel truly valued and safe with the huge decision of buying carpet. The installer, Diego, and his team did a phenomenal job on the installation. They were kind, fast, and diligent. Overall, if you are looking for carpet work, this is absolutely the place to go!

Working with Jim Barker was an absolute pleasure for us! From flooring selection to getting measurements and scheduling our install, he was most helpful, thorough, flexible and professional. Our installer, Antonio, was equally amazing! One of the hardest workers weve ever contracted with. And his work was excellent and the flooring turned out exactly how we wanted. Thank you both so much for making this process run smoothly and easily. We will be back to finish the house!

Mike was very helpful picking the right carpet. The installers were fantastic.

This was the worst experience I’ve ever had purchasing carpet. It started off well going into the store and looking at different samples, then the store manager Jim came out to do the onsite measurement. That’s when everything started to go awry. We were not given any guidance that a very short and tight carpet could / would show any difference spacing in the oak caps on the side of our grand staircase, damage to the walls and baseboards. When the installer came out he was very upset with the type of carpet picked because it was so short. The installer and I called the store together to try to get a hold of sales to figure out how to try to resolve and minimize the issue. The sales person from the store recommended to add additional padding in areas. The installer was extremely aggravated and upset saying they know better and quite a bit of negative information about the sales team. The wall next to every single stair was scratched up had drywall defects. I wish I could post the pictures so people could see the amount of damage. I talk to the store manager Jim and he apologized saying that they would reimburse me for paint and some of the repairs but I never heard back from them. I called my credit card company and filed a dispute for the amount to repair the damages. Several weeks later I heard from their corporate saying that they saw the photos and damage is to be expected. I wish I could post pictures so you can see the amount of damage. They have never made it right never reimbursed for any other repairs! I would give them two thumbs down and would not recommend them to anyone. I understand issues happen it’s all about how you recover they did not follow up they did not stand behind when they said they would reimburse for the issues and they never made it right. Make sure you do your research

The whole experience was great from sales to the installation. Jim the Manager at the store was great to work with and the installers did great work. Would highly recommend this location.

We love the quality of our new carpet and glad we bought it here. The price was good, but customer service was lacking with a previous employee. The manager followed through and we got a good deal. Our installers were the best ever-Diego and Andreas. They were on time, polite, skilled and hard working. They did an excellent job!

My husband and I were completely ignored by sales staff. Its common to be atleast greeted. We left after 5 minutes. Ill give by business elsewhere.

The shopping phase was fine: helpful and not pushy. The sales process was easy although we did not finance through Carpet Mills. The installation went well and everything looks good. The only thing the installers could have done better was vacuum out the heat registers after the carpet was installed. Overall a great experience.

Great service from sales person. Installers arrived late but did a good job.

Great selection and staff!

Having had a good experience with our whole house carpet purchase/install 6 years ago, we returned for vinyl planks in our laundry room. Jim, the store manager, was/is still there so or comfort level went up immediately. Jim gave us a good price and followed our job through to installation.. until we were completely satisfied. I cant thank him enough for being there for us when a couple of hiccups arose along the way. We highly recommend the Carpet Mill store in Highlands a Ranch..

We had a great experience with Carpet Mill. They replaced nearly all the carpeting in our home and it was a BIG job. A big shout out to Jim Barker who was helpful by explaining different carpets, quality, color etc. Jim kept us in the loop on everything and was so easy to work with. Great follow up. Thanks to Randy, along with Oscar and crew, for making installation day a success!

I shopped at Carpet Mill - Highlands Ranch several months ago (April 2018) and had a great experience, so I went back recently looking for carpet, floor tile, and wall tile for my family room and bathroom remodel. The in-store samples were very comprehensive, but some of the tile samples were quite small making it difficult to envision a larger installation. The sales associate offered to ship in a larger quantity of full-size tiles from the manufacturer to aid in the selection process. Samples of the various products I needed were available in one store, and the sales associate offered advice that was invaluable in helping me pick the proper colors, materials, and styles so everything was well coordinated and appropriate for the intended use. I was also pleased to have the same sales associate help me again as she was extremely knowledgeable and was familiar with my previous carpet purchases. The installers did a really nice job, particularly with the tile as my floor and wall were not very flat to start with.

Replaced carpert with Lvp on the main floor not large but around 450 sq ft. Sales person was the only good factor but was overly confident on the installation. They boosted their best man will come, measure the area and talk about install process.Their best man came home took the measurements and i told him to i needed to replace my cabinet trim to which he agreed. He said color could not be guaranteed which was ok with me. Then come install day, another guy turned up did not have the plan . He ripped the tile as expected and asked 400 to sand the surface. I had asked sales rep as to why they charge 3 per sq ft for lvp, he told all charges are included during the sales process which i had agreed. Now i had to shell out 400 and then i came to know the wood trim for my cabinets were not include in the material list and baseboard was a mess. They were broken in same areas and glued together, edges are not consistent and since they had access to sub floor, i had advised to make sure they remove the squeaks.it was fixed in just one area i had showed and now i need to find an another contractor to work on my flooring and also i have two boxes of carpert /flooring edges in stock which is of no use. Highly regret the place.

Dale was personable and attentive. I felt like I got a good deal on good quality carpet. Install went flawlessly. Highly recommend!

We were in a real pickle in getting our house completed with the shortage of labor due to all of the building happening in Denver. We partnered with Carpet Mill to take care of our flooring. They were so great to work with, super supportive and sensitive to our budget needs. I highly recommend that you look at them seriously to support your project. I absolutely love the carpet they recommended and our wood floors are stunning. Thank you to the entire Carpet Mill team for helping us finally get into our home!

Id first like to say that the customer service I received during purchase and follow-up was good.That being said, they would not allow me to return my completely untouched closed boxes of excess flooring material I didnt need (which was given to me based off their measurements). Further, they had me purchase flooring items I did not need as they didnt ask me my plans for how my floors would transition.Their reasoning for not taking my materials back were that if they had done the labor themselves they would have used all the flooring. This makes no sense as there is nowhere for the extra flooring to go. Thats pretty transparent that even if they had done the extensively overpriced labor they would have just pocketed the cash.This is a terrible policy and if I would have known this I would not have purchased my flooring from them. Buyer beware.

I would buy my carpet here every time. Julie provided some of the best customer service I have ever experienced. She was so caring and really gave great advice for our needs. I was able to schedule my install for the exact time I needed and they were so fast. The carpet quality is amazing. My son ever said, mom this carpet is so soft. I almost went to HomeDepot for carpet because of the free install, but when it was all said in done Carpet Mills prices were very competitive with great quality and excellent excellent excellent service.

Impressed with Dave’s attention to detail and follow up during the process. Also want to say that the installers Matien and Juan were friendly, focused and thorough even vacuumed. They need to be treated right because they make you look good.Will definitely contact Dave when we’re ready for the rest of the carpet for our home.John & Margaret Soto

Working with Julie at Carpet Mill was a no stress experience. We had a specific product in mind and she quickly understood what we desired. She walked us through product, price, delivery and installation as the expert, all the while respectful of our interests, and time. She kept in constant touch keeping us informed,The installers were on time, carefully moved heavy furniture took up and carried away old carpet, laid 3 rooms and stairway in smooth fitting perfection then replaced heavy furniture.This may sound like a paid commercial, but it was a true smooth personally satisfying experience. We could not have made a better choice of product or business.

I am not happy with my carpet because the sales person did not explain anything about the carpet to me. I did not realize it was a low grade carpet. I was not told about the density of the carpet or any other information. I would not have purchased it if I was informed.The installers were great however.

The sales person was obnoxious at best. He didn’t listen to anything and talked over me the whole time and made sure I knew he worked on commission. Tacky. If I hadn’t been in a time crunch I would’ve walked out without purchasing carpet. His customer service was lacking at best as he called me to announce what time installers would arrive and on what day without making any effort to see if I was available then. I wasn’t so he had to call the installers and tell them to come after 12 p.m. He said he’d call me back to confirm and when he did he just said they’d come after 12 - not giving any specific timeframe. The day of install they came at 9:30 a.m. so I had to send them away until after 12:00. Installers were irritated with me because of that and left a huge mess with staples lying everywhere as well as pieces of the wood framing with tacks sticking out of it. This was a horrible experience across the board. Look elsewhere.

We have been dealing with Dale and he has done a tremendous job helping us select what will work best for our home.

Overall I am happy with the service but there was some issues. We planned to have the work done on a certain day, the sales person forgot to schedule the installation. This would not have been an issue but I took the day off work to be home and the installers never showed up. When I called the office I was informed they didnt have me scheduled for an install that day. They quickly made arrangements to get a crew out the following business day to get my installation done. The installer was polite and did great work, however he made a fuss about having to move a small desk around the room to do the installation. Again overall not a great experience but I am happy with the carpet and the work, and the customer service was very good to make things right once the mistake had been realized. I have used them in the past with exceptional results and while this time wasnt perfect I will certainly use them again in the future.

Buying the carpet was great and Dale was awesome and professional. He arrived on time for measurement and was an absolute pleasure to talk to! The installation was less than stellar. We were scheduled for install and both my husband and I took the afternoon off and no one showed up or called to tell us they weren’t coming. We did have a storm that put them behind, but good customer service would have included a call to let us know. I found out Monday they were coming when they were on their way and luckily I had the day off. The seam is not where we thought it would be and somewhat noticeable. We were highly disappointed with the installation company and customer service.

We had new vinyl wood flooring installed in our basement. The sales staff as excellent and very helpful explaining the benefits of all the different styles so that we found the exact right style and price for us the install was a wonderful experience and finished the same day.I would recommend working with Jeff, our salesman, and this company again and again. Thanks for the great experience.

After years of walking around (and on) a big problem area, I finally bit the bullet and had a custom rug made for a strangely shaped hallway. John worked with me to get the pet-resistant material I needed and the piece was made within 10 days--perfectly cut and bound to my exact measurements. I am very happy with the product and service.

Dale Hammond was great to work with. Very knowledgeable, and listened to what we wanted.Carpet looks great, the installers did a great job.

From start to finish, Julie was absolutely amazing!!! We needed a quick turnaround between purchase and installation and she made it happen. Our installers were polite, professional, and excellent at laying carpet. Thanks for a great experience. We will definitely be back and recommend you to our friends and family!!!!

Carpet Mill had many different choices to choose from and Dale was very helpful in helping me find the best deal and choices for my house. He helped with the entire process making me feel confident with my decision to buy carpet here and from him. I highly recommend this store to anyone looking to update/add carpet in their home.

Carpet was of the high quality I expected. Installation crew was excellent and did a beautiful job installing. A suggestion for other customers: Tell the crew not to disconnect any electronics until you can take a picture of where the wires go. This will save you a great deal of time and effort later.

We will come back for the rest of the rooms. Julie offered a lot of great options and follow up. She listened to our wish list and found us a great replacement option. Our new carpet is incredible and we were happy with the price.

I love my new carpeting! The entire experience was so easy. Julie was most helpful & truly great to work with. I’m very pleased with my purchase.

We worked with Julie to select new commercial carpet for our Castle Rock offices, and Oscar and his crew installed it last Saturday. What a transformation! The whole process at Carpet Mill was pretty simple. Julie came out and measured the offices and brought samples, priced out the project and told us what we needed to know about the installation. Our installers, Oscar and his crew, were totally amazing, pleasant guys and great craftsmen. We should have done this a long time ago! We will definitely return to Carpet Mill.

This is a great store. Jim, our sales associate was very patient and helpful. The carpet is beautiful and very professionally installed. We would definitely return should we require more carpet. Would highly recommend this Carpet Mill Outlet store!

Jeff was a wonderful sales man. He came to our house to help us pick out just the right shade of carpet. The installers were helpful and moved the furniture back and cleaned up. Happy with our experience and will be back for the rest of the house.

Great service and great installers. Worked with Jim Barker on carpet. Diego and his team did the install.

Second go around with Carpet Mill. The first time was in 2012. I contacted Jim, the manager. We needed carpet taken out and Evoke flooring put down. Jim was great.The Evoke floor we had put down in 2012 is discontinued. Jim dropped of a sample of a great color to compliment what we have.The install was great.....the boys, Jesus, Rubin, Alex and Paul were the A team. They moved all furniture from the two bedrooms being done and finished in one day. They are professional, polite and hardworking.I recommend Carpet Mill Outlet.The entire process was expensive, but well worth the quality.

I had a wonderful experience with Carpet Mill and Im very pleased with my new carpet purchase! From start to finish, Dale was there to help with carpet choices, colors and room measurements. He was very knowledgeable and professional and worked with me in finding a great quality carpet within my budget.

My experience at the Highlands Ranch store was fantastic. Dale was very knowledgeable with all carpet styles and a great help in guiding me to the best carpet for my home. The store was loaded with many different styles. I highly recommend Carpet Mill and will definitely go back when I need more carpet.

I was extremely happy with the service and product!! Our carpet and pad are super soft and comfy! Measurements and installation were done very professionally. I will definitely return the next time I need rooms carpeted in my house.

I recently went to the Carpet Mill where I was greeted so friendly by Dale Hammond. He proceeded to help us with the process of recarpeting our house and I am so grateful for the time and effort he went through to make sure it was perfect for us and that we were getting a good deal. He was available to help every step of the way which made us feel very valued.

Very, very satisfied with entire process. Love our new carpet: Jim was great to work with at the store and Miguel and Alan did a fantastic job on the installation! Highly recommend Carpet Mill Outlet - Highlands Ranch!

Awesome quality products and first rate service! We have worked with Julie through several home improvement projects and have referred various friends and family to her. She is super knowledgeable and knows how to meet our needs and budget. We are very impressed and will continue to shop at Carpet Mill for more flooring and countertops.

What a FANTASTIC experience from start to completion with our Carpet. Jim Barker was so helpful in the selection process and Manuel (and his Son) who installed the Carpet did an amazing job. I simply can not rave enough about our whole experience.

We recently purchased laminate flooring for our basement. We got a great deal and the service was great. We have also purchased carpet and area rugs from this location and have always been very satisfied and received top-notch service!

Great service. Julie is awesome . The guys who came to install were efficient & did a fantastic job. I will definitely use them again!

I needed some new carpet and had no clue what I wanted. The people here were friendly and knowledgeable. They helped me pick the color along with a great product that is perfect for my crazy household!!!

They have the largest selection of carpet and waterproof vinyl flooring around. Great staff all around and extremely knowledgeable of the products. Definitely recommend!

It was a great experience to work with Julie. I got my delivery 2 times faster than I expected, and the quality of the laminate (it was by Tarkett) and the tile (I dont remember the brand) is perfect. The service is great! Julies help (and patience) helped me to find what I really want for my home.

We got all the floors in our house done through this location and we are very happy with them!! Great people that are very helpful and knowledgeable, good prices and quality of products...overall a great business! Thank you!!

Warning!!!!! They ordered the WRONG carpet and came to install it without even realizing it was wrong. House already prepared, torn up (furniture all moved in every room), we brought in a friend from out of state to help us that day, I took the day off work, had to put up the dog in day care........and I had to be the one to tell them it was wrong! Then, they tried to get me to keep that carpet (so they wouldnt be out the expense), of course I said no, I want the carpet I ordered. Had to wait an additional 18 days, with my house torn up, for the correct carpet to arrive. I asked them to expedite the shipping since it was their mistake....they didnt. I could go on about the service but heres the bottom line....they did not care! No one called to apologize. I was offered NOTHING for my trouble, not to mention I paid them cash for the product and they had my money the entire time. STAY AWAY!!!!!!!!!!!!

Great Customer Service from Julie! We had a hiccup with install but the problem was quickly rectified by Julie and the install went exceptionally well. Carpet is amazing.

Julie was such a joy to work with. Never seen someone so happy to help. We had a fairly large project and she worked with us through the whole process. Ask for Julie, she is GREAT

Interaction with Dale Hammond, the stores representative, went smoothly as we picked out the CoreTec design we wanted and prepared the sales agreement. Installation, which included a rather dusty and dirty removal of the old laminate flooring (something we expected) and installation of the new CoreTec flooring was performed professionally by the installer, Oscar Hernandez, and his three assistants. What was intended to take up to three days was accomplished in two days.Beautiful job thanks to Dale, Oscar and his crew.

A pleasure to work with Jim Barker. The installers were extremely careful not to scuff the walls or baseboards. They did an excellent job and were on time and completed the work in the time frame they said it would take.

John was very helpful choosing our new carpet. The installers did a great job.

Lots of samples to find the right carpet just for you! The salesperson, Dale was extremely helpful, prompt, and professional. Was knowledgeable about all the different aspects about carpet to find the perfect carpet for where it was going to be used.

Have shopped here for years! Bought some new custom rugs from Jim Barker. He ordered carpet, sent it to the rug binders, and even delivered them when finished. Would definitely shop here again.

I had a wonderful experience at the store from the moment I walked in until I left. Dale was extremely educated about the product and was able to give me all the information I needed when working on carpeting my house.

Unfortunately the product quality did not pair well with the quality of the customer service at this location. I was charged 50% sales tax on an order placed over the phone. After 3 months of trying to get credited back for the over charge I called one last time and was told by a manager that they charged me incorrectly for sales tax on a previous order. He said because it was in my favor for the incorrect tax on the first order they were not going to credit me for the second order at 50% sales tax. I was only presented with this information after I reached out again to try and correct their error.

Julie Kinyon. Amazingly helpful. Extremely honest. Go see her. Live without regret.

I have been very pleased with the laminate, special cut area rugs and tile that we have purchased through Jim B. at highland ranch store. The service was exceptional, the installation was perfect and the floors are beautiful.

Easy shopping. Had everything I needed. John was a super helpful and courteous.

Great installers quick and knew what they were doing

Came in and ordered LVT Flooring with John. Great product and excellent customer service and knowledge base. Would highly recommend this store!

Great selection. Staff was awesome. John was a great help.

Cannot say enough good things about Jim Barker and the courteous and efficient service he has given my wife and I over the past many years and always with great pricing. Thank you Jim.

Good customer service, but their non carpet products (laminate and tile) seem to be very expensive in comparison to other flooring stores.

Bulge in carpet from install. Repair made it worse! GM said no replacement or compensation. I would give a ZERO rating if it was available. DONT BUY FROM CARPET MILL!

John W was extra professional in helping us choose a beautiful hardwood for our floors and at a great price!

Excellent service. Great selection. Ask for Jim

If i could give this place a half star i would. We have waited over a month for our carpet. It was supposed to be installed today. They said they came by our house twice and nobody was home. We were here all day. Then we called thwm and they wouldnt do anyrhing about it. Needless to say we are very upset. Update, they broght the carpet today and it has a hole in it. We will never get carpet here again.

John Watt was very professional and helpful. will be using this place for the entire house.

Great people and service, see Jim or Julie they are truly the best.

Timely, courteous, and even moved back furniture that they had not moved to begin with.

Great and friendly staff! Great experience and will be coming back!

Do not use Carpet Mill. They damaged my entry way tile and refused to replace the broken tiles, They have 33 complains at BBB. When I complained to the BBB Carpet Mill made excuses which BBB accepted, did not even consider my response. The complains at BBB are not resolved BBB just decided all on Carpet Mills side. How do you have a A+ rating and 33 complains.

Terrible customer service and the carpet is cheap, installers chipped my tile and put a hole in the wall and they wont do anything to correct it.No follow up on how the install went they take your money and run

We have used Carpet Mill Outlet for carpet, granite and tile and highly recommend them for all your hard surface needs. We worked with Julie for both our projects and look forward to working with her again when we tackle our next project.

Julie is great to work with and the installers for our project were excellent.

I bought my hardwood floors from Julie. They look amazing!!!

Not very helpful. Limited inventory. Nothing in stock.

Had a Great experience with sales and installers

Very experienced and helpful store manager!

The installers were quick and friendly!

Dan was extremely helpfu.

I ordered floors in October of 2016. They just finished the job 4/15/17. Sales douche Jeff lied three times straight to me about how the job was going/steps on their side. Dont let this company give you the run around.

Purchased laminate flooring and tile flooring, beautiful, love it.

Found a great product for a great price!