We had the pleasure of meeting and working with a wonderful store manager named Hector. Hector was very knowledgeable, patient and went above any beyond to help us, and made sure that we were taken care of. He was extremely honest, and instead of pushing us to buy a brand new phone, he explained how it is better off to go through insurance for now, wait some time and then get the new one in a few months, which would save us a ton of money. He could have just made the sale, but instead he was thoughtful and cared and did what was best for us and not himself and the store, in terms of, just making some extra money, when that didnt need to happen. I really appreciate his service and am so glad to know that I am working with honest people at this location and I will definitely continue to make this our Go TO store for all of our future purchases. Thank you.

Worked with Charlie on an upgrade to an IPhone 13 (Pro). He was phenomenal. We reviewed my account and he provided me with options and detailed costs. I will now be saving some money! I ordered the new phone at the Apple Store, picked it up and brought it to Charlie for activation and data transfer. He fixed any glitches and I was out of there with no problems. Highly recommend. Thanks

I thought the $8+ charge to replace the ATT brand screen protector, that had a lifetime guarantee, was a rip off. The employee was there on his shift, no special tools or skill was required. That is a money grab. Next time I will do it myself.

I worked with Maria, at the AT&T store in Highland Park. Great experience! Maria helped remedy had some line and functionality, and billing issues, that were created from an online call with AT&T from the previous day. Maria came up with creative and money saving solutions, and she took the time to explain the whys and hows along the way! Im grateful! Thank you much!

Theyre super helpful before they charge your debit card. But if you need help with anything after youve made that purchase, good luck!

RalphIt is a real pleasure to receive service at ATT from a representative like Ralph. I found himPatient And reassuring as he guided me,a non-techie, thru the use of my new Apple Pro-max phone. His clear explanations made all the difference in my ability to feel confidence in myself and AT&T

Hector did a great job getting us going last spring. Unfortunately, he - along with Noor, have repeatedly ignored my requests to review my monthly bill. I know that I am being overcharged compared to the initial proposal Hector gave me. I originally texted Hector on 6/20 and have sent him many texts since. I stopped into the store and talked to Noor briefly on 9/18. He promised me that a manager (Alissa?) would work on it and get credits on my account by 9/20. I have repeatedly tried getting in touch with both Hector and Noor and have been ignored. I would be happy to improve the rating once this gets resolved and they actually get back to me with the promised billing corrections.

Firas helped me open my business account and very helpful and professional. He was knowledgeable and actually got me a promotional rate without me having to ask. Everything went smoothly and I was in and out of there. So appreciated because of other bad experiences elsewhere.

Ralph was fantastic. He took incredible amounts of time to answer all questions, set up all new equipment, and review and improve my accounts. Max stars

I respect an attention and a professionalism of Charlie Xu. Everything was nicely done!

Ralph was great! He helped set up my new phone quickly & was very patient when answering my questions. I also appreciated that he practiced safe Covid protocols. I would definitely recommend this location!

Charlie is a rock star. He found that DirectTV had been double billing me for 2 years and worked to get the correct resolution without me having to ask. He anticipated problems, sought solutions, and explained things to me in plain English, with no stress. He is a pleasure to work with.

Had a great experience with AT&T’s sales rep Charlie. He was so kind and was very help to addressing our needs. Will definitely keep coming here to get this amazing customer service experience!!

Ralph at the AT&T store in Highland Park was extremely helpful, patient, and answered all my questions. This kind of customer service is much appreciated

Went to the Highland Park location and Hector and staff were great. Highly recommend.

The Highland Park store has wonderful service. Special accolades to Charlie who was so helpful and friendly. I will continue to visit this location.

I can’t express how happy I have been with the customer service at this store. Grant helped switch our service and buy new phones. He was knowledgeable, helpful and got us the best deals possible. We came back today to get another phone and Joe helped us. Once again the service was great. Joe was so helpful and knowledgeable. Grant even remembered us and also helped. I HIGHLY recommend this store. BTW- all staff wore masks and respected social distancing.

Had a difficult issue with AT&T but Joe at the Highland Park store was great. He spent hours with me trying to resolve it. Was nice throughout the entire experience and Was able to resolve my issue. Highly recommend using him.

Want your sales rep to be F.riendly, I.nformative, R.esourceful, A.ccurate & S.upportive? Simple, go see FIRAS, and no thats not some new fancy program, its just happens to be the best sales/customer service person I have ever dealt with in 38 years of business. ATT is great, but with a guy like FIRAS on your team, ATT is the best for unleashing the potential of your businesses communication abilities.

Will Barker at AT&T in Highland Park was nothing short of phenomenal. He provided us with the best service and was able to come up with a solution that met all of our needs at the best price possible. Thank you so much Will, I hope others are lucky enough to work with you!

Great experience with Jasmine.

This AT&T store has excellent service. Ralph was excellent At fixing the mess of devices and billing accounts on my AT&T mobility account. I am a deaf customer and Ralph was very patient and dealing with my disability given the inability to remove masks or allow me to lip read. Kudos to Ralph. I highly recommend that AT&T provide their retail associates with clear masks for deaf and hard of hearing customers like myself. It is the invisible disability that affects over 45 million Americans. Get clear masks. Thanks Ralph for fixing everything!

Nikki Coles at the AT&T Store in Highland Park provided exceptional customer service and went above and beyond to help us switch and install service for our 100 year old friend. She always responded to our queries and requests for help quickly including on her days off and after hours. She called the technician and ensured that he understood his customer’s needs and she and the technician kept us informed too. All of this made more difficult during the pandemic but Nikki worked hard to get the job done. We leaned on her heavily and she was always there for us. We can’t thank her enough!

Ralph was very helpful with us and helping us set up our phone. He was very patient and kind, we now have our iPhone 12 pro all set up and ready to use. Thank you!!

I cant say enough about how helpful our particular sales person was. I will be needing another phone upgrade soon on another phone in the plan and I will seek out same rep if possible.

Sales rep was incredibly helpful and patient.

I had visited this location on several occasions with my questions and issues.I had an opportunity to talk to several of the knowledgeable “ friendly experts” the title they wear so fittingly and proudly.Indeed, they are very well versed on complex issues, they are dedicated professionals, patient and supportive. “Friendly” does not even describe the credit they deserve, as they go out of their way to search for a resolution for a complete satisfaction.Kudos to this team, to their managers and the all members of this team!It shows, that they not only know what they are doing, but they perform it with joy!I highly recommend this store with any issues one may have, as they will go over and beyond their job description.

Will Barkers product knowledge and customer service, made purchasing a new iPhone an enjoyable experience. He was very knowledgeable and able to answer all my questions. If youre looking to make a purchase, Wills the person to see.

Was ready to leave AT&T after an atrocious experience at the Gurnee location where the rep didn’t even bother looking up my account. At that store I asked if he had a phone in stock and he told me to wait while he went in back. 15 mins later he finally came out and said his manager wants me to get a tablet. I asked if the phone was in stock and he said “I didn’t look”. Ummmm??? What? I then went to the Vernon Hills location on the way home and a really nice rep was the only person on the sales floor. She texted the other staff and called back to get me help. Nobody came out for 15 mins so I left...again.Today I came to the Highland Park store to figure out how to cancel my account since all my devices were paid off. Stephen was a huge help and shared the options and apologized for the other locations. He then gave me his card and offered any further help if needed.I came back 3 hours later and he continued to display superb customer service which ultimately lead to me not only staying with AT&T, but also upgrading a line with another upgrade planned in a week or two.Stephen’s skillset in helping customers kept me as an AT&T business customer when I was one step away from leaving. Cheers to him, this location, and knowing if I ever need anything I now have a location I can reach out to where things will be taken care of kindly and properly.

I went here to purchase a new iPhone and get information about changing my ATT Uverse service. I did not want to purchase the new phone on a plan and was told up go to Apple to purchase the phone. Then I was told to call ATT service to discuss issues about existing Uverse service and rates. Note I had been there earlier and did not know I needed an appt, so left and came back next day with an (Friday).After purchasing phone from Apple, went back to this store to set up phone (Saturday). I am 70 years old and not able to do myself. 2 previous phones were set up for me at this store. This time personnel seemed disinterested in helping me and ultimately did not transfer data etc because they said their connectivity was bad. I left with new phone still not set up!Next day, today (Sunday), I went to store in Northbrook Court. No appt, no waiting! Chad spent hours with me setting up phone, showing me how to use, AND set me up with ATT TV. All this while handling another walk-in customer and a phone call. He is wonderful to work with. I’ll never go back to Highland Park Old Skokie Blvd store.

Joe at the Highland Park, IL AT&T store is exceptional and very customer service focused. I felt very comfortable throughout the entire experience. He was knowledgeable regarding all my questions and I felt I left with the appropriate plan and phone that fits my personal needs.

Joe was amazing and so helpful. I can’t say enough great things about his customer service and attention. He is a model employee and a pleasure to work with.

The team at this location is always very helpful. During my most recent visit Charlie helped me. They are very patient with customers and are great at explaining things.

I came into this store earlier, trying to get out of my contract with sprint. Austin and Garret were extremely helpful. I managed to get the latest iPhone and Apple Watch to match. They did everything for me and were able to answer every question.. I would highly recommend this store and to speak with either of the two aforementioned above. No regrets and I love my new phone and watch. 😘😘

Awful service. I called on Friday to see if there would be Iphones in stock for my in-store appointment on Monday. I was assured they had plenty and no need to purchase on Friday. I received 2 email and 2 text reminders for the appointment. Sure enough, no phones there on Monday when I arrived. This is a hard enough year without wasting my time.

Very friendly agents who go the extra mile to solve any issues.

This is my favorite location !As always very professional and fast service thanks to Charlie and all the other fantastic employees

I came to this store looking for help. I don’t know much about technology. But this young man bladimir, helped me with quotes on newer plans and helped me get a tablet. Went over the pricing I was very pleased on how the interaction went. Definitely will be coming this store!

Highland Park AT&T location in St Paul rocks!!!!! Ive been having problems with my fairly new iPhone 11. Ive been working with this store and Apple customer service to resolve the problem. Last night my phone stopped working again. I tried a restore again and this time it did not get my phone working. I went to the AT&T Highland Park store as a last ditch try before having to wait two weeks to get my phone repaired. AT&T resolved the issue and I dont have to go a few weeks without a phone!!!! Thank you again guys. :) .

Charlie was incredibly helpful, polite, and knowledgeable. He struck me as a highly intelligent individual, and Id be delighted to work with him again in the future.

Joe was incredibly helpful and patient. He took the time to make sure I got the best plan for my needs and explained everything. Highly recommend!!

Sales consultant Charlie Xu gave us dedicated attention and support when we walked in with problems with our AT&T account. We had just come from another store which gave us a bad experience so it meant even that much more that Charlie helped us. We will for sure refer back to him and the store for future issues!

Ralph was very helpful with getting a new phone. He helped me choose which phone and made it a great experience. I would highly recommend him!

Garret was absolutely amazing! He was knowledgeable and friendly and I felt very supported. Thank you for being wise enough to hire him as manager!

Ralph was fantastic today at the Store. Very helpful and professional. Not only did he fix the problem that I came to the store today to resolve, but he helped me upgrade my daughters cell phone and lower my monthly home phone bill. I came to the store today expecting to pay for a fix and am leaving with a lower monthly land line bill and a new phone to surprise my daughter! That inspired me to purchase new accessories for my phone and my daughters phone before leaving. Fun! Thanks Ralph and AT&T!

Will Baker provided EXCELLENT assistance and expertise as I traded in my old phone for a new iPhone 12.

So nice to work with Joe at this location!Knowledgeable, efficient and kind.Thank you for great service!

Outstanding service! Ralph was super while doing a difficult upgrade. Will always go back to this store!

Grant was great! It was an awesome experience came in to trade in my phone after 1.5 hours on att calls trying to figure out how to cancel the wrong trade and he just took the phone and had me leave the store while he worked on the trade texted me while it was all done instead of me sitting in the store during covid - thank you!

I switched from Verizon to AT&T and purchased a new phone. Charlie Xu the senior sales rep helped me and he was incredibly knowledgeable and patient. It was a difficult sale (not his fault - Verizon’s fault!) and took over an hour and half - and a full hour after closing time. I felt terrible keeping Charlie there so late but he couldn’t have been nicer about it. He was an incredible sales person.

Joe was a big help when I went from an iPhone 8 to XR. Very professional, knowledgeable and didn’t make me feel bad when I asked a dumb question! They didn’t have an XR in stock so Joe suggested I go to the Apple store. I did, but they wouldn’t help me with any set up (“We can only spend 10-20 minutes per customer, you can do it online.” Uh, no.). I took the phone and went back to Joe. He did the whole switch seamlessly, got me a case and screen protector and gave me a operating lesson. I left the ATT store with everything set! Joe is the BEST!

Went to AT&T store today in Highland Park and Charlie waited on me. His service was exceptional and had great customer assistance skills. Best service I ever had. He was very patient in explaining everything and making sure I understood everything. You are very lucky tohave this employee!

Joe helped me with a new phone. He was extremely helpful and found me a lot of discounts. He made sure my new phone was all set up properly and made the whole experience fantastic!

Huge shout out to Joe Rosson! Someone to hang onto and promote! The best, to Highland Park store staff!

Best At&T store ever! Garret, Nikki, and Grant are incredible and helped me so much with all of my issues. I am moving and needed to switch over a new line and Tv service. They didn’t hesitate to go above and beyond to assist me with my service questions. If you want to actually get the customer service you deserve, just stop in and ask for them. Thank you for everything!

Wow these guys are the greatest! I went to another store (Oak Park) and was ready to switch service after my experience - then I met Garrett and Ralph at the Higland Park location. Super friendly, informative, very unassuming, super knowledgeable and went home a new plan that saved me money and a new phone! Plus I bought my sister a new droid! Great job guys!

I had the opportunity to be at the AT & T in Highland Park, IL, this evening. Charlie helped me with an email issue as well as finding different ways to save money on my bill. At the same time, I traded my iPhone X & purchased an iPhone 11 Pro.I was impressed by Charlie’s calm, professional manner & his ability to walk me through the process was excellent.I will definitely return to this store for future purchasesSherri Cawn

Michael at the Highland Park AT&T branch was tremendously helpful and my experience working with him was fantastic. He is very knowledgeable and more than anything- friendly and welcoming. I would highly recommend speaking with him for any needs or services provided by AT&T. Thank you very much!

Michael was AMAZING! Helped us get a new phone for our son and even helped to save us some additional money on are monthly bill. Top notch service across the board!!

Michael was awesome. He was so patient with me. I am a 90 year old man and he really helped me out in purchasing and setting up a new phone. He should be commended for his service. I nominate him for employee of the month!

Came to at&t store with my mom with no appointment just looking for help. An employee here named Mike helped us almost immediately, he helped us for over an hour and ran us through all the possible options for getting a new phone, I was able to find just the phone I wanted and left a happy customer! Definitely a great at&t store to go to!

Charlie at Highland Park is a world classCustomer service agent. We upgraded a phone for my son and gave his phone to his mother.Charlie was patient and attentive to all our questions.He has a great demeanor for salesYou need more teammates like Charlie.

Grant was EXTREMELY helpful with me!! I am a senior and a widow and don’t always like making decisions on my own. Grant was very helpful and made the process very painless. I am VERY happy I made the switch from Comcast to AT&T! Thank you Grant!! Awesome customer service!!!!

Michael and Grant were outstanding in solving my issue. Patient and courteous. Wonderful experience.

Outstanding manager that goes above and beyond to resolve your issues! Thank you GarretMinaglia for your help!

Amazing and efficient experience with Nikki P. She fixed the headache that an AT&T authorized dealer had caused, upgraded my phone, and helped put my screen protector all in a snap! Highly recommend coming into this location and requesting her! She clearly has the best intentions for her customers!

These are exceptionally well informed helpers . I couldn’t say enough good things about Charlie and how helpful he was to me and polite! We were here Sunday and Nickie helped us and she was also helpful. I’d only ever use this store! I give them A+!!

RALF was very goo . Very helpful with everythin . Answered all my questions. Was very happy.

Ralph was AWESOME! I came in not remembering my passwords…..but he had patience and persevered getting me all set up!He also looked through options to save me money on my bill!I want Ralph not to be Employee of the month…HE DESERVES EMPLOYEE OF THE YEAR!I’m walking out of here with a new phone & IT’S ALL SET UP & READY TO GO!!!!KUDOS RALPH! He’s a keeper!

Ralph is a genius. I mean it. He did a Houdini series of maneuvers to move all my phone contacts from crapped out blackberry to my new phone. You should ask him how he did. Fascinating!!

Great customer service!! Garrett and Ralph went out of their way to help us change our accounts. They handled every issue we had and made the experience so much better than I anticipated!!

Michael helped me today. He went above and beyond, was extremely helpful. Very pleased with the service.

Nikki was very helpful in setting up my new phone!! A great experience.

Charlie was very professional and efficient at finishing my transaction.

I definitely recommend going here. Jessica Gomez was such a big help and answered all my questions thoroughly. I was very pleased with my experience at this store.

I was very pleased with Bladimir Gallardo with his work and his personality. Truly appreciate for his help.

We visited the Highland Park store and found Joe and Nikki were wonderful. They took so much time to make sure we were satisfied. I highly recommend them to all potential customers. They represented ATT very well.

I was just at the highland park location and worked with Charlie!! He was absolutely amazing and soooo patient!! Great experience!

Joe and Jess were super ! Very attentive and on their game . They worked together to get me the best service available! Great energy and encouraging !

My son and I came in for new phones and to add our iPhone watches to our plan . Do yourself a favor and make an appointment with Charlie Xu to assist you. I cannot say enough about his level of service, knowledge, professionalism and patience. I will always ask for him! I’m a very satisfied customer!!

Mike and Nikki did a great job getting my data over to my new phone! Awesome place for customer service! And Mike looks great in heels 😁

Talked to Maria, she knows the system and I feel I can trust her to get what I ordered.

Nikki and Austin displayed outstanding knowledge and service. I was hesitant to switch over to a new device without a home button. They made the transition seamless and easy.

I have been in this store many many times and have always had the best service from mainly Charlie. He has helped me with everything Ive asked without hesitation and he has always been polite, kind, and has gone beyond expectations. Because of him ive always come back to this store.

Michael is a great help in fixing the problem of my phone has too much photos. I am grateful and like to thank ATT for having very knowledgeable individuals in your store to help customers. Thank you,

Extremely patient and knowledgeable! Made a very annoying upgrade easy!! He’s the best!

Lol I never write these but I the customer service was incredible. Jessica and Austin proved that they care so much about their jobs and their lives I just couldn’t stop talking to them. Hope they didn’t get too annoyed!! I can’t wait to see your business grow just because of the opportunities and your employees. Keep killin it. Let me know if there’s anyway I can help ♥️

Service was awesome and will come again for sure. Friendly and knowledgeable of all products and services. I definitely recommend this store. Ask for Charlie. He rocked !!!

Peter at Highland Park store was so helpful, patient, knowledgeable, and kind. I am not tech savvy and he took time to make sure I understood everything. You will have an outstanding experience with Peter in Highland Park.

Will was outstanding in his service to me and my family!

Thanks Ralp very patient excellent customer service ❤️

I usually equate getting a new phone or switching carriers to the less than pleasurable experience of buying a car, but that was definitely NOT the case with my most recent experience at the AT & T store in Highland Park. When deciding to make the switch from Verizon I talked to a couple of their employees and all of them were extremely accommodating and helpful. I ended up working with Nikki Coles who was a rockstar. She took her time to thoroughly explain everything and made sure we got the best deal possible. She responded quickly to my texts, we set-up a mutually convenient appointment time where she proceeded to spend a good amount of time with us switching us over to AT & T and activating our 3 phones. She was incredibly patient, answered all of our questions and provided exemplary service! We didnt question the switch for one moment because we trusted her and knew we were in good hands. She is a model employee and I wont hesitate to reach out to her with any questions or issues. That being said, all of the employees at the store were very patient and hospitable. Its a busy store and they definitely try their best considering the demand.

Ralph was a huge help ! He made the experience so easy - he was very patient and professional !!

Ralph was extremely helpful and made it a awesome experience!

Ralph was knowledgeable, patient, thorough and overall could not have been more helpful. He made the entire experience easy and hassle free.

Nikki Coles is an AMAZING SALES Consultant who is knowledgeable, patient, and highly efficient. AT&T is lucky to have her on staff! Kudos! You made the process quick and easy!!!!’

Joe is the best!!! So knowledgeable and patient! I highly recommend asking for him when you come here. AT&T rocks!

Joe went above and beyond helping me trade in an old phone, optimize all the functionality of my new phone and beyond. What a first rate experience! I will be back!

Joe tiffing was the most pleasant and agree person knowledge was amazing your lucky to have hom

Had a good experience with Joe in the past.Recently came into the store. Joe is a good man and tried to help again. He is a great employee and this review has nothing to do with him personally. I can tell he cares about providing customers with excellent service but his hands are tied by Att.If you have an issue with ATT and you go to a retail store you will hear crickets.In the past ATT would go out of their way to waive upgrade fees, negotiate bill issues, or do things so that the customer feels listened to.Att should replace their store and employees with vending machines. All they do is sell products now, they will not provide customer service.Employees cannot give credits, make changes or do much about anything. But they can sell you a new phone, make you a SIM card, or Sign you up for services.My phone service has been messed up for years and I have tried to get a resolution. My phone was shut off without any warning, yesterday, and I could not even dial *611. My multiple lines were turned off, and with everything going on this could have been life threatening.I have tried answering surveys from att, contacting att cares on twitter, going to retail stores, calling *611, etc. I could not make a payment over the phone, I had to personally go into the store, which had been closed due to Covid.ATT is not the same company it used to be. They only care about the bottom line and not helping customers.Try to ask for a credit, they will say they cannot do it.Ask for a store Manager, they will not have that info.Ask for a general manager, they will not provide a number.Ask for a district manager they will tell you they don’t have that info, but they come by randomly.Ask them to leave your concern in the notes, they will say they are not supposed to leave notes because they can be misconstrued.Show them a large payment from your credit card on your banks app (not just a screenshot) they cannot confirm it in their system.Ask them about previous years bills, well you have a different account number we can’t see 2019.Ask them about how att cares said they will not shut off service to people effected by Covid-19, they will tell you that that program is no longer offered.Have an issue, spend a long time on calls with their employees, mostly out of state or country, who are unable to do anything because corporate will not allow it.Att is great until you have an issue. Then it becomes pass the buck until the customer gives up or switches cell phone service.I don’t need a store employee saying we will look into this, we care, etc. or responding to this message to make it look like they are helpful.Ask them to adjust the bill, waive a fee, ask for a store manager, district manager, general manager, or help you with an issue with your account and leave an honest review here like I did.PS, check out how they have the same amount of 4 star reviews as they do with 1 star. Also virtually all of the 5 star reviews are left my people with only one review...👀