Please pass this on to your superiors. Dealing with Kelly was a complete pleasure. He made me feel at ease with the items I was purchasing by providing a very confident and complete explanation of what I was buying and the accessories needed to go along with my claw foot tub. I was convinced that this was the company I wanted to make my purchase with before he has even completed his explanation.Kelly does what he says, he got back to me each time he said he would. Keep this guy around, customer service representatives like Kelly make it a joy to shop on line. In fact, give this guy a raise. Tony M a repeat customer won over by outstanding customer service provided by Kelly.

I just wanted to thank you for suggesting the French ivory sink, it is almost white and it looks amazing in my kitchen! I appreciate the fact that you, got my order to me in one piece and that it came exactly on the day you said it would! The other company I dealt with did not put half the effort you gave and I had much more contact with them! I waited for over a month for the first sink just to be let down in every way imaginable, I waited one week for the order I placed with you and my expectations were met completely! Thanks you so much again.

I just wanted to say how impressed I am with your company, particularly Kelly, who has been extremely helpful all throughout my claw foot tub/ surround order. Mine was not an easy buying process because of some initial misunderstandings with the manufacturers instructions and one wrecked part, but Kelly worked hard and sometimes late to give me great service. Thanks very much.

Thanks Kelly, the vanity was actually delivered today and we followed the RMA procedures you outlined. Thanks for your assistance and diligence in seeing this through, it is rare to find customer support that truly goes the extra mile as you have. If there is some where online where you would like me to provide a positive review of KBP, I would be happy to do so.

Kelly, just wanted to let you know that the things I ordered came on time, they were beautiful and they are all installed. Thank you for saving me a lot of money over buying it in a store. I will tell others.

I purchased two Rohl farmhouse sinks from KBP and it was the best online purchase experience I have ever had! I have a few criteria when I searched online for the sinks. First, I wanted to find an online store that is near our residence and I was pleasantly surprised to find KBP, which is located in High Point NC, within one hour drive. Second, I wanted the lowest price, KBPs prices are even lower than that of eBay and other stores, even rivaling prices of some other shady online stores that operate out of a UPS store address and a multi-unit rooming house :-o. I wrote the store an online email and it was promptly replied by Kelly Kresa, which impressed me. More impressive was that this kind of prompt response resonated throughout the whole sale, including returns. Kelly shipped the sinks within two business days. One of the sinks turn out to have a slight blemish, Kelly responded to my email promptly and asked if the sink is going to be installed unde r-mounted. I said I planned to install it on an island slightly over-mounted (a less common way but thats how I like it) and he arranged for a return right away with clear directions. The new sink was delivered within two business days. The whole sales experience was so pleasant and I am really really pleased with KBPs excellent exemplary service. I would like to direct more business to this excellent company who has traditional values and customer service that one can rarely find in stores, not to mention online ones, nowadays. By the way, KBP has a store-front that is in business since 1883! I would love to visit the store one day to know the excellent people there.