Everyone at Van York is very friendly and professional but Cam Thomas is the BEST! If you’re looking for great service he’s your man! It took me a little bit of time to decide but I got the truck I wanted.

Our experience here was great. Our product specialist was Cameron. He was nice and easy going and helped us get the right car. Would definitely recommend this place and our specialist for anyone who is looking for a great car.

Was able to get needed information from the internet and the internet sales team. This was not a local purchase for me; so I wanted to be sure I would be driving a new vehicle home. I was able to make a choice through communications of text messages. When I arrived it was a smooth transition. Meet with sales man who knew exactly what was going on. He was able to answer all my questions and made me feel like he was going to get me the best deal he could.

My service advisor was very friendly and nice, however, the problem was not fixed after TWO dealership visits and $75. I was told to give it a few days to get better after the second visit and I did... but it NEVER got better. In frustration, my husband took it to Auto Zone where he and a tech from Auto Zone fixed the issue in 15 minutes, with only $9.99! I am upset at the fact that I wasted $75 and two dealer visits, but unfortunately, there is nothing I can do about it now.

My service adviser went out of her way to take care of me. I also had a chance to speak with the tech working on my truck and was impressed on how thorough he was on his inspection of my truck. Your dealership was clean, professional and courteous. It is actually the best GMC dealer I have ever been in. Thanks!

Ive had an interesting experience purchasing a vehicle from here. It started out great and then went downhill from there. I was misled by the sales consultant regarding some of the features of the truck. To be fair, it is a used vehicle that was 6 years old, but when I went back to ask how to use the feature I was told it had, he said that it sometimes disappears and would reappear in a few days. I went home and found out that feature wasnt included until the next years model. I then took it home to my dad to have him check it out while it was still under the 30-day, 1000 mile warranty. When we went to test the 4x4, it was completely shot. It is inexcusable that it made it to the lot in that condition; had I not caught it under that short warranty, I would have had to pay for this very expensive repair out of pocket. My dad also noticed that the air filter was dirty, so that clearly wasnt addressed. Judging by its acceleration performance, the intake likely needs to be cleaned as well. Again, I’m not sure why this wasnt all taken care of before it hit the lot. I didnt anticipate, nor should I have had to, having to do all these repairs and maintenance right after purchasing it. I took it back and the service department was great. They took me right away even though I had no appointment and they came back saying they would replace the front end differential and would call me when the part came in (this will fix the 4x4). I havent mentioned the maintenance concerns but plan to when I take it back for the repair. I was also told a rip in the drivers seat would be reupholstered. After asking twice, they have yet to get that repair scheduled. Management never responded or apologized to an email sent about my concerns with the 4x4. The customer service after the sale is 2 stars at best, and I would recommend anyone buying a used vehicle from them to really look it over and test all features before purchasing. Unfortunately I just trusted them, assuming everything worked and all necessary maintenance would have already been performed.

We recently traded our 2020 GMC Acadia for a 2022 Chevrolet Trailblazer. Mr. Mark Edwards was our sales representative and I would just like to say that he was very attentive, professional, thorough, knowledgeable, and an all-around great person. He walked us through each aspect of the trade-in as well as everything that we needed to do to purchase the Trailblazer. We are very pleased with this service and we look forward to seeing him in the future. Thank you for an outstanding experience. All best wishes, Ed and Karen Emnett

I did not think they could top what I already had in place but they lowered my payment and paid off my vehicle fully. I was surprised, elated and appreciative of the time, energy and care that was taken with me. I usually stick to one dealership for all my needs, wants and desires and since they won my business from another dealership I appreciate their care. Vann York Auto is A-1 in my mind. The sales associate Rod stated he would try his best and I was leary but he worked his magic and I am pleased.

It was a pleasure dealing with Tyrone Rease when ordering and buying my 2022 Corvette. Im a gray beard and have dealt with dozens of car dealers in my lifetime. Generally speaking, car dealers have deservedly acquired a bad reputation. However, Vann York breaks that mold and Tyrone is one of the reasons. He was straight forward and honest and I know where I stood at all times. I trusted him. If and when I decide to replace my 2019 Buick Lacrosse (which I really like!) Ill be coming to see Tyrone! Unfortunately no more Buick Lacrosses, so probable a Cadillac next time.

Visited vann York from ohio!! As soon as we got there we got help from cam! He was very patient with us and very knowledgeable about the cars we looked at!! Everything was great and went smoothly I would definitely recommend cam if your looking for a new car!!! Thank you!!! Love our new truck!!!

Cam was awesome. He’s such a jokester and he’s very warm welcoming and we had a great time.

Everyone at Vann York was polite and professional. They work with me to find an affordable vehicle and stood behind a used car, which is unheard of. I would gladly do business with them again.

Brought my vehicle in for routine maintenance and the technician ended up hitting a parked car with my vehicle. The dealership took responsibility and said they would repair my vehicle. Unfortunately the shop tried three times to get it right and it still doesnt look like it did before the accident. Now the dealership is ghosting me and wont return messages. Apparently they feel it looks good enough. I will never be going back!Update 14 Oct 2021Since my review the dealership reached out to me and asked for another attempt to fix my vehicle. I agreed and this time the vehicle was fixed right and looks as good as new. Id like to thank the dealership for following through and making this right.

This was one of the best dealership buying experiences Ive had. Because I dont live locally in Highpoint, NC, the entire sale was completed online and via text message except for the actual pick-up of my new Chevy Colorado. The customer service was excellent. Isaac was very helpful and courteous and went out of his way to help me. I have to give Larry in finance props too, as he was quick and to the point. Overall, I would highly recommend Vann York Chevrolet Buick GMC to anyone looking for a new car or truck.

Brittany Brown was amazing to work with. Speak to her if you’re shopping here. The entire team is amazing and easy to work with

Everyone was easy to work with and very friendly. As someone who hates buying new cars this experience was both easy and quick. From Brooke who I talked to online and via text to Mark who had my car ready and all the paperwork, to the guys in finance who took very good care of me. I would recommend all of this team to anyone who is looking to find a new car or truck.

I was in and out just as the service manager quoted me. It was going to be a tad bit more that was quoted but he gave me a bit of a discount to offset it and as tight as things are right now that was very much welcomed. Trunk runs likes it brand new...amazing!!!

I recently bought a new GMC Acadia here and it was my first experience at this dealership. I had the pleasure of dealing with salesman Rodney Connor, and he went above and beyond to make sure I was completely satisfied with my purchase. His communication skills are commendable—-he kept me updated the whole time and answered all my questions promptly. For many women including myself, buying a new vehicle can be very intimidating, but the staff here made the process very easy. I was given a fair offer for my trade and the sales manager was willing to negotiate to reach the price point I was hoping for. Overall, I highly recommend Vann York Chevrolet Buick GMC to anyone and it’s totally worth the drive even if you live outside the immediate service area.

Carolyn Person was my Service Consultant. She was friendly, courteous, informative, and helpful. In addition, there was no pressure sales pitch from her. My experience was pleasurable and positive. I will certainly do business again with Vann York Chevrolet and Ms. Person.

When I arrived at Vann York I had my doubts, I had just left a nearby Chevy dealer upset, and didn’t think anything would come of another. Not only did Cam listen to us, but he helped us get the deal exactly like I wanted! I highly recommend Cam and Vann York, the sales managers were very nice, even came over to introduce themselves and talk to us. We will tell all our friends looking to buy where to go, and maybe even be back shortly for another vehicle.

I had a great experience with Mark. He was very professional and courteous. He worked with me to get a great deal on a new truck. Thanks Mark!

Brian Sanders was excellent and answered all of our questions. He was so helpful walking us through the stages of car buying as it has been 25 years since we bought a personal vehicle. Brian was very knowledgeable on our vehicle and was able to show us all of the neat stuff it had to offer. I would also like to say that Larry Davis in finance was awesome and made for a smooth transaction experience. Vann York Auto should be very proud to have Brian and Larry representing its company.

This has been a fantastic purchasing experience. The staff at Vann York worked with me remotely with fully transparent prices so that I could knowingly make my decision in purchasing a truck. They made sure paperwork got signed in time even when I couldn’t come into the dealership. They fully earned the 5-star review, and working with David French and Grant Anderson in the process was easy and painless. David made sure I knew everything I needed to get done and when and grant led the charge with contacting me and finding the vehicle I wanted that met my checklist. Hats off to Vann York.

Kenny is the absolute best! So simple, straight to the point and all around great! Will definitely be back in the future 👍🏼

I have shopped at numerous dealerships in the past month to replace my vehicle that was involved in an accident. I have always been treated with respect at Vann York. My salesman, Mark, worked with me to help me find what I was looking for and was patient with my undecisiveness during the whole shopping process. I would highly recommend this dealership to anyone shopping for a vehicle. Even though we live an hour away, it has been worth the drive!

The service advisor, Carolyn Person was very courteous and provided excellent customer service. When I arrived she immediately checked the vehicle in and the shuttle driver, Marc was there promptly. I was extremely pleased with the amount of time I was at the dealership and the vehicle was ready when I was told it would be. Everything was done as I was told when the service was scheduled. Thank you very much!!!

Previous visits on oil changes my fluids were filled...a sticker with my date and mileage of oil change was put on window as well along with the resetting the oil life left on dash!! NONE OF THIS WAS DONE on this visit...very upset this is why I have NOT BEEN there lately..

The whole process was very painless and easy. Isaac really helped with nerves by being very calm and personal. It was a very pleasant experience!

Carolyn Person is a Jewel. She takes care of each client with a smile. I got in and out in record time and I thank you Ms. Person for the level of excellence you display every time I am in the service department.

Just purchased my 5th vehicle from Vann York Chevrolet Buick GMC. My sales person was David French of whom i have worked with on past vehicle purchases. Mr French is a great sales person, very likeable and goes the extra mile for his customer. I would highly recommend him to anyone who is in the market to buy/trade a vehicle. He is the principal reason I have returned to Vann York Chev/Buick/GMC for my vehicle needs.

I came in ... the service department had the items I need for my truck. Repair was done in a timely manner ... not a long wait at all. I’ll use the service department more often .

Working with Tyrone Reece made the purchase of my new GMC truck the most pleasurable car buying experience ever. Tyrone was extremely courteous, professional, and attentative to my every need. I highly recommend requesting Tyrone Reece for a quality experience!!

The entire buying experience at Vann York Chevrolet Buick GMC was outstanding. Mark, Jeremiah, Brooke and Larry worked together from our initial inquire through the purchase and receipt of our new GMC 1500 Sierra Denali. They were all very friendly and made you feel like you were part of their family. I would highly recommend that you use this dealership if you are in the market for a new Chevrolet, Buick and GMC - no doubt that you will be glad you choose this team!

When I arrived at Vann York Chevrolet, I was approached by Mr. Brian Sanders(Sales Rep). He was courteous, informative and quite the salesman. He made me feel important and comfortable. I traded my vehicle and the transition was amazing. I was jumping for joy and He made my day. I will never forget the great experience I had at Vann York Chevrolet. My only mishap is not going to them earlier. Thank you much, I would advise anyone who wants to purchase a vehicle, or trade. Vann York Chevrolet is your place. Again don’t forget to ask for Mr. Brian Sanders cause he will get you in something you would like.

I had a great experience working with Cam on my new vehicle. If anyone visits Vann York they should definitely look for Cam. He is really knowledgeable and makes the buying experience great.

A little concerned that 2 months prior, you replaced my air conditioner compressor plus refrigerant. Then 2 months later, the air conditioner condenser goes bad plus refrigerant again. Was the condenser bad before, or was it damaged during the compressor replacement or did it just go bad, just questions that popped up??

Tyrone Rease is the best sales associate I have ever dealt with! He went the extra mile to get me into my new vehicle. He will always have my business on future purchases. He is a great guy and his customer service is awesome! Thanks Tyrone!

In and out in less than an hour - much improved over the last visit. The rep also honored the free oil change that was issued due to the previous four hour wait time.Thanks for a job well done.

I tried to speed up the process by Chatting online. Told the person what I was Paying Monthly and was told I would stay in that range. After several attempts I was Nowhere near my payment comfort zone. I felt I put down a pretty large down payment and My payment is still ridiculously high. I feel I bought this vehicle under stress. Don’t get me wrong, I love the car but do not like the Payment.

Everyone very friendly and very professional. Did what they said they would do, have already highly recommended to my friends and family.

Very courteous, thorough and friendly. Overall very happy. Mark Edwards did a great job with everything.

Kasi is an awesome service advisor as well as Donna, Jeremy, Danielle, and Brian. The shuttle driver Rita is great! Steve is the best Service Manager and Donnie the parts manager is excellent as well.

Isaac was wonderful to work with. Will definitely ask for him again. Larry in finance got us a better rate than our own bank did. Pretty seamless process and I appreciate that.

I have never enjoyed shopping for cars and had even walked out of a dealership earlier in the day. After coming here, I’ll never buy a car anywhere else. They worked with me (I own my own business and have a lot financially on my plate)... they waved a magic wand and gave me a fantastic rate. Rod was the best salesman I’ve ever had. He wasn’t pushy and even better. Larry got our financials under control and I was so happy I called a friend who’s looking for a car and told him to come over immediately. HIGHLY RECOMMENDED

I really enjoyed my buying experience with Van York GMC. I had a lot of questions buying my first GMC. Jesse Harris was my salesman and he spent the time needed to answer the questions I had regarding a number of options and specifications. I really appreciated that I was allowed to look through the lot without being bothered prior to engaging in discussions. Everyone I encountered over the 2 day visit from sales to finance and management was extremely friendly and helpful. Overall, excellent purchasing experience and so far, loving my new Sierra. Definitely recommend Jesse Harris at Vann York.

We recently bought a new GMC Canyon. We started with online contact and then went to the dealership after a price was negotiated. We were assigned Tyrone Rease as our salesman prior to our visit to the dealership and couldnt have been more pleased with our initial phone contact with Tyrone as well as the face to face meeting when we took delivery of the truck. He was a pleasure to deal with. Our easiest auto car buying experience ever.

They made me feel welcome & were hospitable!! I got the SUV with 3rd row seating that I was seeking; I just wish they would have accepted my trade in & gotten a better month to month payment!! Overall very satisfied customer though!!

Jesse was very helpful and knowledgeable about the truck. He kept me well informed throughout the process. Once the deal was done he spent about an hour showing my husband how all the fun things on our truck work. I would recommend him to anyone.

As always, Johnny Hodges provided excellent results as our service advisor, successful 7 timely completion to our service needs.

After calling a week in advance, to make an appointment for an oil change and tire rotation, I get there 30 minutes prior to my appointment time to be told that there are a few cars in front of me and they will get to it asap. So I left with my husband, no big deal. We had errands to run. Over 2 hrs later I call to check if it was almost finished. They havent even started it yet. So we go all the way home a good 40 minute drive from the highpoint dealership for them to turn around and call me as soon as we pulled into our driveway . When the guy on the phone told me it would be at least an hr. Not to mention when I bought the car from you guys there were 2 scratches in the driver side door, I was PROMISED THEY WOULD BE TAKEN CARE OF. And yet to this day have heard back from anyone over a year later. I have reached out multiple times. So No I wont return even for simple oil changes. Nor refer anyone to this dealership

This is the main place that I bring my car to be serviced. All around a GREAT place. Johnny keep up the great work.

Working with Grant was very easy they had an internet price no hidden cost. After the sale and you drive away you always have a few question on how things work and Grant has be very responsive each time I ask him a question. I would be glad to work with Grant on my next purchase

Isaac was a great sales professional to work with. He was very responsive and addressed all my questions before and another the sale. Will definitely buy another vehicle from him!

Jesse Harris was fantastic to work with. He was very helpful, patient and took the time to listen to our needs. He kept us informed of vehicle availability and always had a friendly demeanor. He showed a genuine interest in meeting our family and now, our daughter wants to buy her car from him when its time. Thank you Jesse for your help!

It was an awesome experience dealing with Ronald and the whole crew very professional and they made us feel at home we drove from south carolina and they made sure things were in order when we got there it was a pleasure dealing with Ronald and Brooke and the whole vann - York family !!

Fast service and comfortable atmosphere. Miss Carolyn is the bomb and all the staff are friendly and always say Good morning which is a plus.

The service was good. I did not have to wait 2 or more hours like most dealerships or auto repair shops. Waiting area was clean and refreshments were accessible. The people were courteous and respectful.

On February 21, 2020, I purchased a brand new 2020 Yukon Denali XL as my wifes 40th birthday present. I negotiated via phone & e-mail correspondence, and did my credit app online. EVERYTHING WENT 100% SMOOTHLY. Grant Anderson my sales rep and sales manger Zack Frame, did a FANTASTIC job. They even provided a bow to surprise my wife! Great job and will definitely do business at Vann York again!

Prompt, took necessary time to make sure my issue with the truck was addressed.

Found a 2021 Chevy 3500HD High Country and submitted an inquiry immediately. All the staff at VannYork worked all day getting everything ready for purchase, so I could right in and be in and out. No hassle and truck was washed and in perfect condition with a full tank of fuel. Best truck buying experience I’ve ever had! Thanks Mark and everyone else who made this transaction go so smooth!

David French and Ronald did a great job of helping us find the right car for us. There was very little pressure and they were both easy to work with.

The service department personal were very courteous and professional.

Extremely satisfied with the process of buying my new Yukon. The entire staff, especially Mark Edwards, the sales consultant, was upfront, kind, and knowledgeable . 10 out of 10.

Buyer Beware! Deceptive bait and switch marketing! I have purchased many new vehicles and this was by far the worst experience I have ever had. I filled out an online request and someone called me around 9am the next morning. She confirmed the vehicle I was interested in was available and text me the address so I could see how far the drive would be. It was going to be about 3 hours but worth the drive to me. Told her I would check with my wife to see when we could leave to go together. Text her time and she said great. Text again 30 minutes before I arrived, again she said great. Walked into the dealership and was told they sold the vehicle the DAY before. The salesperson had several opportunities to tell me the vehicle was already sold but did not. Of course, I was quickly offered help on a different vehicle. Classic bait and switch marketing and I hope others stay away from all the Vann York dealerships.

Ron did a awesome 👌 job getting me in my buick.

Mr. Tyrone was amazing and very personable. Would recommend him to anyone as I know he takes great care of his clients !

Today 9-9-21 I went to the service Department because the battery in my 2019 Buick Encore went dead last night, so I went and bought a battery so I can get home last night, today I went to the the service area and the service manager and mechanic was extremely rude, don’t want to help because was 20 min before there closing, and didn’t offer to help unless I have an appointment, and the appointment will be until Monday 🤬 this really upsets me and you will lose a good customer for there rudeness, I’ll never go back to service my car or buy a new car there again !!!!

Wry pleasant. Joey was very knowledgeable and professional. Service was quick. Definitely will be returning.

Hello my name is Mitchell Cockerham. My wife and I recently purchased a 2020 Buick Encore GX. Tyron Reace was our salesman. He did an excellent job of answering questions, providing accurate information, and explaining our options regarding down payment and monthly payment options. Weve dealt with Tyrone on and off for 20 years. Each time weve done so has been and excellent experience. We feel confident dealing with Vann York Gmc Buick because of folks like Tyrone.

Tyrone has always sold us our cars.He is great & makes you feel as it’s all about you when he is dealing with you.He goes above and beyond.A huge thanks to him and his team for making our purchase so easy & quickly.

Tyrone Rease was awesome. No pressure, always professional. Went out of his way to make things easy. Vann York is always great to work with.

I was pleased with my service but your service people need to be updated on the ignition interlock systems. I tried to explain it to the service guy but I guess I do a good job. I had a violation that cost me 45 dollars. Again service was good minus my 45 dollars. If you are contacting by monitech just confirm I was during the time of the violation

Service technicians as well as those who check me in each time are very friendly and personable. I typically do not get to chat with the ones doing my oil changes, however, my car is left clean. I would recommend everyone to have their service completed here.

I bought one car and it turned out needing work done to it. I went back to Vann York and they helped me switch vehicles without blinking an eye. Thank you to Jesse Harris and Joe English for being super nice guys!

Ronald Hairston I really do appreciate you for being a genuine sales manager; Keep it up and I definitively recommend him if you come to the dealership.

Jesse was willing to get us the best deal possible on our vehicle. He also helped us learn several things about our new vehicle and the how to use the features in the LT package. Very personable, honest, and a joy to work with!

I will never purchase a vehicle from this company again. They give you the run around. The sales Manager is useless. Salesman is a liar!!! Please avoid this dealership at all cost. This experience has been a pure headache.

I was shopping for a new Denali diesel truck and David was able to put a deal together very quickly with no hassle. He even had his crew deliver to my house with no effort in a timely manner- four hours away.Great sales team5 star

I did a lot of shopping over the phone and email. They worked with me with any questions or pictures I needed. When I actually went there it was a great atmosphere. No pushy sales person. No aggressive sales manager. They all worked with me to get me in the car I wanted and not just shove me in a car and go.

I had visited several (12) other dealerships and explained to each of them I did not want to go back fourth on pricing I just wanted an upfront price. David French was the only sales person who shot me straight. I appreciate honesty and directness and I think I have found my dealership going forward.

The entire staff were great to deal with. A very fresh change in buying a car.

I would certainly purchase another vehicle from Vann York! I purchased my vehicle from out of state and Vann York made it simple and extremely convenient. Thank you Jesse Harris, Renee and the gentlemen who drove to deliver my 2020 Ram!

My sales Rep.Brian Sanders was the most professional car salesman I have ever dealt with. He was very knowledgeable about the GMC truck I was looking at. The sales process was smooth and easy. No high pressure sales tactics or games. I would highly recommend Brian and the staff in the sales department. I can’t rate the service department yet since the truck is new

Would highly recommend avoiding this dealership. Unprofessional and unprofessional staff, will overcharge for service things that don’t need to be done but “claim” it needed. Good luck getting any sort of refund from this dealership, they will claim to send a check out and never do and then they will avoid you any time you reach back out to them. Best taking your business elsewhere.

I really liked Grant and tyrone, he did everything in his power to ensure I got my vehicle the way I wanted it equipped.

Emilio Pesqueira was awesome. He knew just what to put me in. I appreciate all he did. I actually recommended Darren Morehead and he purchased a KIA Soul on 05/10/2021.

Everyone was very nice,I got there about 30 minutes before my appointment and they took me right in.i was in and out.

Fantastic experience from start to finish. By far the best dealership experience that I have had.

With trepidation I contacted Vann York Chevrolet Buick GMC; needing to purchase a vehicle is not easy or fun for me. While it would be a stretch to claim it was fun, David and Kenny certainly made it easy! They carefully explained details, were patient, kind and I am grateful to each of them!

The communication was clear and efficient. It was helpful to schedule an appointment electronically and receive updates during the service in the same manner; since I am a teacher, I could communicate quickly and clearly with my service rep, Carolyn, without having to leave my classroom.

From the first call I made I talk to miya in service. She was very nice and joey was nice and he made me feel comfortable about getting my truck fix and explained everything to my understanding. Thanks everyone for a good job.

Emilio was great to work with and was and still is very patient with me being an older guy not totally understanding all the tech...I will continue to rely on him from time to time with questions as needed.Just please Vann York have some FREE Snacks or such when you are trying to negotiate a sale..Lance Peanut Butter Crackers etc, they are sealed during these covid times and give you protein, water works but man provide food for these grueling 5-6 hour marathon sessions!

Vann York and Tyrone have been great in assisting the purchase of my new truck. We were able to get a lot of the work done remotely over the phone which allowed for less time doing paperwork at the dealer. Would recommend as a place to purchase a new vehicle!

Amazing service ! Fastest oil change I’ve ever had ! This will be my new service center.

The team at the service station are always great! Mrs. Person and Johnny always make the visit pleasant.

My vehicle was moved into the service area promptly and the waiting area was clean and roomy.

Easiest buying experience Ive ever had! Jesse had my trade-in appraised and my loan pre-approved before coming to the dealership, which made my buying experience exceptionally smooth and fast! Very professional, honest staff and I will be back for my next vehicle!

Im surprised that the mileage was required to order an air bag given this was a recall notice. The year and VIN number was already on file and listed on the recall. This now requires a 2nd trip to dealership. I was charged $69.95 for 30 point inspection that I did NOT request plus $5.60 for shop supplies. I feel ripped I was taken advantage of.

Excellent experience. Jesse Harris was great to work with, and highly recommend. After the sale, they are still there for you and willing to help in anyway they can.

Tyrone Rease was a pleasure to work with while purchasing my 2021 Tahoe! He is professional, accommodating and provided first class service. I would recommend working with Mr. Rease to anyone in the market for a new vehicle. Excellent experience!