Grand Prix Subaru
500 S Broadway, Hicksville, NY 11801, United States
Grand Prix Subaru
Review №1

I purchased my Subaru a few years ago from Grand Prix Subaru in Hicksville. For awhile they were awesome. I recommended several friends,neighbors, and co workers to them. They WERE very accommodating and thorough. The employees WERE extremely knowledgeable, courteous, and caring. Unfortunately all that has all changed and not from the pandemic. Prior to COVID I had several issues with them and so did the people I recommended. The employees have gotten nasty, rude, and seem to have acquired an extreme lack of knowledge of anything that is going on. Jessica who answers the phone seems to show up to work when she feels like it and laughs about it. I witnessed this my self on one of my many Unfortunate visits. Iris has no clue about what is going on with customers cars and gives them the wrong information. It seems like they have changed owners and the new owner doesnt care about the quality of employees he or she hires. The customer service has gotten terrible. I have spoken to Clinton the service manager and he was rude. I have spoken to Dan Ross the GM of that location, he didnt seem to Care about my concerns and actually hung up on me. Shame on the owner of this company to allow such horrible behavior of their employees. And if it is the same owner shame on you for allowing the quality of your service department go as far downhill as it has. This was my first and last purchase from Grand Prix Subaru. My recommendations moving forward will be run as far away from this dealership as you can. There are many more places to buy cars from that still value their customers and put customer service as their top priority.

Review №2

Great place to look for a car. The process was fast and smooth. The customer service was great, big thanks to Brian and Alice for their fantastic help. They were a delight to work with.

Review №3

Great customer service! Everyone is friendly, precise and honest. They work around your schedule as best as they can! I worked with Danielle twice now and she was great! She was super accommodating. Randal is also very nice! Highly recommend if you need to get your car serviced.

Review №4

I had a very interesting experience with BRIAN KOCHNOWER. When I first met him he was professional but it was just a business nothing personal ( but Im Russian so we kinda on the cold side and dont talk much to people we dont know. I even gave him little weird look when he said some joke :). ) But then while waiting for all the paperwork I told Brian Im going to smoke and he came with me to smoke too. What an interesting amazing knowledgeable person he is. Brian has some stories! Real life stories! I you ever have to do business with Brian please ask him about his beautiful diamond ring (some cool story), ask him about his yellow car and the Vietnam War. Its amazing how from almost barely talking we were talking with no stop. (I dont think I ever talk so much in my life :) Yesterday I went back to visit Brian. There were so many hugs and so many more stories! I didnt want to leave. Also I never had a Subaru before but this is the best car I ever had! Im so in love with it! ( I told Brian my Camaro was my favorite car of all cars I owned and I love my Subaru even more!) Thank you Brian! The smile I have on my face every day! People at work all noticed how happy Im lately. Oh, and on top all the amazing stories from Brian, he also educated me on some things about the car! Keep doing the great work Brian to make people happy ! Put smile on their faces! I will see you at my next vehicle maintaining!PS! Also thank you to Chris and Nick for taking the car of my car and installing all the things I need! Love that blue light inside and especially that bike rock!KGB GIRL ANNAFrom Russia with Love

Review №5

As a first time car buyer, I could not ask for a better experience with Brian K.He was patient when explaining all the ins and outs of the process, but most importantly, he spoke to me like he actually cared about me as a person and not just a potential sale. He is personable, funny, and knowledgeable. His customer service made this process STRESS FREE and FUN! Thank you so much Brian for my new baby, Leo. My first day on the road was a dream!

Review №6

Dan Dengler was a pleasure to deal with. He was professional, courteous and extremely helpful. He addressed my concerns quickly and I really enjoy doing business with Grand Prix Subaru.We have purchased 2 cars from this dealership. We purchased the second vehicle at Grand Prix Subaru because our experience with the sales and the service department the first time was great. We’ve had an excellent experience with the second purchase and plan to be customers in the future!

Review №7

Joe was extremely professional & knowledgeable. He was patient & provided me with an expert answer to all of my questions. I would recommend him to everyone

Review №8

Purchased our second Subaru from Grand Prix in Hicksville and once again a fantastic purchase experience. Everyone there was helpful and the service department is professional and very helpful. In these crazy times of car sales we never felt taken advantage of and we felt like we were valued customers... like family. Jenna and her sales team ( we worked with Eric) were professional and knowledgeable..Henry in finance closed the deal with us without any issues and was very considerate. We couldnt have been happier with the experience. Car buying is stressful and they made it more pleasurable

Review №9

Excellent service! Brian and Ray were super helpful in expediting the process for us, this was the most seamless experience I have ever had at a dealership. We got to drive our car away today and couldn’t be happier about it! Thank you for everything! 10/10 would recommend to friends and family.

Review №10

Absolute best! If I can give more than 5 stars, I will. It was a pleasure dealing with Brian K. He was very friendly, honest and helpful. He gave me honest remarks and suggestions, and explained certain areas I don’t understand. I brought a friend to help me make sure I didn’t feel pressured to buy a car that I didn’t want or need, but it wasn’t necessary at all. Brian K and the finance officer, Ray, made me feel comfortable and confident that I am getting the best deal from them. They called me and gave me updates and was very flexible with my transaction. Brian is like the grandfather who takes care of you, makes you laugh, tells you stories about life and spoils you. Thank you Brian for not being pushy or condescending. I’m loving my car so far. Subaru is world class and Grand Prix Subaru is the best!

Review №11

I live in California and was in the market for a 2019 STI S209, given the car is so rare I had to search nationwide. I found the car I wanted at Grand Prix Subaru and was very apprehensive having to work with a dealer and buying a car across the country that I would not be able to drive or lay eyes on. I worked with Vincent Felice and he was made the process seamless and was very attentive and professional throughout. He was prompt in responding to all my questions and was very honest with no hint of the sales pressure that I was weary of.Vincent patiently walked me through the entire process and even sent me pictures of my car loaded for transport from NY to CA.I highly recommend Grand Prix Subaru and if I were local, I would be a life long customer!Thanks again!

Review №12

I am extremely satisfied with my new car and the entire process of buying a car. Joe helped me to find a car that I wanted during this chip shortage crisis and made me feel very comfortable purchasing a vehicle here at Grand Prix. I highly recommend coming to Grand Prix Subaru and look for Joe if you are considering to buy a Subaru.

Review №13

I could not be happier with my Subaru Outback! Our first experience buying a car was stress free thanks to Brian K. who listened to us and helped us find the best fit for our needs. He is a salesman who knows his stuff and truly cares about his customers - one-of-a-kind.

Review №14

Thank you all at Grand Prix Subaru in Hicksville! I was in last week to have my car checked and serviced, without an appointment, yet everyone was very helpful and made me feel comfortable while we worked on fitting me into what looked to be a very busy schedule. Thank you Danielle for keeping me updated on what repairs were needed and when my car would be ready. Im very impressed with how well my car is working now. Its like driving a whole different car! Thank you Kevin! I would definitely recommend Grand Prix to anyone looking for a car. From the moment I came in to purchase my vehicle back in March, until today Ive had nothing but impeccable service and friendly, welcoming interactions with all. Thanks again!

Review №15

Good service recovery - after a frustrating start. Brought my car in for appointment to address a tire recall. Arrived at appointment time but had to wait 40 min until service write up. I was then told itd be at least two hours until car would be seen. When expressing my frustration to a staff member, she said “I am sorry you feel that way”. She could not find my recall repair on file, but her colleague did. Kudos to Clinton who is dealing with a high customer volume in a limited space that the dealerships success has caused them to outgrow. Clinton arranged transportation for me home and had my car dropped off that afternoon, washed. General Manager Dan also called me to address my concerns and outlined efforts they are taking to resolve issues noted. There is room for improvement even with space confines, hence no 5 star rating, but I give 4 stars because of the very good service recovery. I hope they are able to expand capacity soon for my sake, other customers and theirs. Its tough being in the service industry, especially during this pandemic - including personnel and equipment shortages.

Review №16

Got my very first Subaru about a year ago and got it from here. Very friendly staff. Service is done in an appropriate timely manner and is now very organized and by appointment. Super dog friendly! We went for a walk and then waited in the lounge area for 20 mins. (My pup is 2 years old and is VERY well behaved, she just lays beside me whenever we have to wait for anything).The waiting area is very spacious which is great (specially during our current circumstances) and it has very comfy chairs.

Review №17

Brian Kochnower from sales could not have been any better in helping me buy my pick-up truck. He wasnt pushy, and answered all the questions I had. I simply told him the vehicle I was looking at, he handed me the keys, said Take it for a drive and let me know what you think. It was as simple as that. I was in at out within a couple of hours and was able to drive the truck off the lot that same day. I would recommend this dealership, but Brian to anyone. Not to mention when it came time for the finance side of things, even they werent out to get you. I told them what I wanted to put down at what interest rate and they made it happen. BEYOND pleased with this experience.

Review №18

Marie Marshall who was my salesperson was great; very knowledgeable, understanding my needs & she worked to hard to satisfy and she delivered. She is true customer service material. Shes a keeper and deserves a bell ringing for great service!!

Review №19

Service Department & Danielle F. were great. I had bought a certified used car with all their recommended warranty plans. After taking possession, I noticed some small problems (slight steering vibration at highway speed, some rattling on uneven roads at slow speeds, water on floor from a/c). They gave me a loaner without hesitation! They took the time necessary to fix everything beautifully. Danielle kept me apprised every day (it took over a week). But everything done great and I had no inconvenience!

Review №20

This was the best experience I ever had at the service department of any dealership! Dan took care of my recalls, warrantied service and the other services my car needed. He was honest, efficient, and professional. But mist of all, he communicated frequently to keep me informed every step of the way. I highly recommend Grand Prix Subaru for any service your car needs--- ask for Dan, and you will be in the best hands!

Review №21

What can I say... the salesman Roy Wander was great. He was knowledgeable and answered all my questions. Moreover He wasnt overbearing and so I did not feel pressured.Overall.. everybody I came into contact with was friendly.Keep up the good job Grand Prix

Review №22

Wanted to give them a try cause they are close to my job so I took it in for an quick oil change. Took it during my lunch break and asked them to do nothing but an oil change so I could get back to work. After making me wait over an hour in which the sales person kept on trying to get me to trade in my truck, the service guy came out to tell me that after they performed a full inspection they have a list of stuff I need. First they strongly suggested I change my brakes since they are so low. I spoke a little louder and I asked him to repeat that part and then I pointed out to him that they are brand new and only installed 3 months prior. So please explain how this inspection could be accurate! He stuttered and said well he is only telling me what the machanic told him. He had a few other things but dropped them quickly when he realized he was already caught lying about what I really needed. Not only was this a huge waste of my time when I was in a rush but they felt the need to also take off my license plate bracket and installed their logo one so I can give them some free advertising. I didnt realize that till I got home. I quickly unscrew those and threw them in the garbage. I give two stars cause they did change my oil but they are some shady people. Will NOT be going back.

Review №23

I went in to pick up a wrx and the service here was amazing! Brian Kochnower was very professional and super helpful through the whole experience. i really do recommend that if your looking for a Subaru come here. the staff members were all super friendly.

Review №24

I had an excellent experience at Grand Prix Subaru. I worked with Dan Dengler and he helped make the whole process as smooth as possible. He was very kind, attentive, and helpful during my entire time there. I always enjoy my visits here and am glad to own a Subaru.

Review №25

We appreciated Brians assistance with our purchase. He answered our questions and gave us input when comparing vehicles. The process was quick and smooth. We recommend working with Brian at Grand Prix Subaru.

Review №26

Great service experience thanks to Dan Dengler and the team at Grand Prix SUBARU.Always helpful and top-notch work.Thanks guys & gals!

Review №27

Marie was very helpful and one of the best sales representative I’ve had. Great customer service! I recommend this car dealership.

Review №28

Danielle Forchelli was the Service Advisor on my September 15, 2021 visit.She explained exactly what 2015 Forester needed. The free NY State inspection and VIP oil change were included with my service. Danielle kept me informed of my service status. I will request Danielle on my next service.

Review №29

Danielle Forchelli was a bright spot in an early morning visit. She was welcoming knowledgeable and professional. Could not expect more. Keep up the good work. First impressions are lasting.

Review №30

Had an amazing experience buying my used car from Brian K. For the past few weeks he was always available whenever I reached out. Prompt with emails and calls back (even though I wasn’t as prompt.)I’m very excited about my “new” car and will be back in the future.

Review №31

Danielle at Grand Prix Subaru service department gets an A+ rating from me. She is the best in one of the finest dealerships out there. Very caring and informative. Looking forward to seeing you again.

Review №32

Excellent experience! Had a great experience working with Eric Rivera. Hell work with you on pricing and doesnt play games like other salespeople. Also, overall excellent customer service. Eric took the time to explain all the car features and was very knowledgeable. Overall great experience. Highly recommended!

Review №33

We bought a car from Grand Prix in the summer of 2016. Initially it was a poor experience. Since then, they have really turned things around. The service experts have become considerably more knowledgeable, considerate, organized, and just plain old helpful. My husband really only deals with one rep because of aforementioned poor experiences, but since then they have changed up the staff. If you can, ask for Randall as a service expert. Hes got you covered from the initial call, all the way through getting your car back, and beyond. Definitely a major reason I will be sticking with Grand Prix in the upcoming years.

Review №34

My husband took my car in to get the oil changed and they told him we needed the filters changed, and a tire changed as well. My filters were changed 3 months ago and the oil change should not have been charged as we are still within the year of the purchased date. According to them for the first year we would get free oil changes. This is really disappointing as I have had great service until then.

Review №35

Thank you Brian K! I could not have asked for a better car buying experience especially because I am such an indecisive person.Brian was as patient as could be especially because it was so hot outside and we (my dad and I) spent so much time checking out different vehicles. He treated me like a person and not just another sale. He explained everything to me about Subaru cars very thoroughly and made the car buying experience less stressful than I thought it would be. I was very impressed with how knowledgeable he is about all Subarus which made his service and the whole process less stressful and more exciting. Thank you so much for your incredible help with my car buying experience and handling all of my dads questions and concerns in a very orderly fashion. Wishing you the best Brian K thank you always once again.

Review №36

Went in for service on Saturday for my 2017 Outback. Randall was able to get me in and out, took care of all my questions, and was extremely courteous and helpful. 10/10 service from this guy.

Review №37

Greeted on Arrival. Promptly Attended. Kept me updated. Professional Service. Clean and large enough waiting area with tea and coffee. Chris was pleasant to work with. Despite being in by 7.45 am on a Saturday Morning it took 2 hours for an oil change. Too long. The cost of oil change in terms of time very very very costly. Probably thats why auto owners relegate it to back burner.

Review №38

Truly the best service Ive had in a long while. Super friendly & worry-free handling of my needs. Service agent Danielle Forchelli is a star in my book. She answered all my questions & was committed to get my problem fixed. Im definitely going back, hopefully not too soon though.

Review №39

Service was completed on time, as explained by Danielle Forchelli. Grand Prix Subaru gave me a loaner vehicle, since I made an appointment 2 months ahead of time. The technician found a nail on one tire, and they send me a picture of it right away, showing where the nail was. Service was done by my request and completed on time. Thank you.

Review №40

Service at Grand Prix Suburu is always excellent, but that always depends on the people providing contact with the car owners. Daniel was excellent at my last service call, providing up-to-date information and excellent communication and follow up. My only complaint about that dealer so far is that I had to wait 20 minutes in my car before anyone logged me into the system to check my information for my oil change; that’s because they are so busy…which is a good thing. However, that is a minor complaint in the overall scheme of things.

Review №41

Excellent customer service I choose this dealer because of there quality service thank you for your professional services and help Danielle . F.

Review №42

This is my 2nd leased Forester from Grand Prix Subaru. I recently drove in to have an oil change on a Saturday, and Danielle Forchelli, my Service adviser this day, took me in on this extremely busy day. She was very pleasant to deal with and kept me informed the entire time. She made sure everything was completed in a timely manner. Amazingly, I was on my way in an hour and a quarter. I highly recommend Grand Prix service and Sales and especially Danielle !Thanks to all at Grand Prix !

Review №43

Danielle Forchelli was incredible in the service department. She explained what was needed to keep my Ascent running as new and was able to replace two parts that were under the original warranty. All the fluids were topped off the the services were delivered as promised. Really enjoyed working with Danielle appreciated her extra effort.

Review №44

Just purchased a used Subaru Outback from the Dealership. From the Reception Desk, Sales Personnel, to the Dealership Management, we were treated very professionally throughout the process. Kudos especially for salesman, Brian K. and Manager, Dan R. who both went above and beyond. I highly endorse the Dealership and staff. Thanks out to you!!!!

Review №45

As a first time customer of Subaru, the experience has been positive, reassuring and exhilarating. Joseph is amicable, patient and knowledgeable, is very clear and concise, covering all the details.

Review №46

When I finally decided on buying a new car, and then a Subaru, I was told by a good friend Vinny and the team at Grand Prix Subaru was who I should turn to. Man, he was 100% right. Vinny made everything easy from the start: he took care to look out for me and my car needs from the get go in a relaxed atmosphere. It truly was such a great experience, and I now consider myself a Subaru only guy. Highly recommend Grand Prix Subaru when you need a new car. Service, sale, and comfort was top notch. 5 star!

Review №47

On my service visit to Subaru my service advisor Randall has shown to be very professional in his mannerisms and pleasant in his conduct. He is the benchmark in service excellence. Thank you Michael Clemmons

Review №48

Danielle Forchelli is a great service advisor.She explained everything thoroughly and was very patient answering my questions/concerns. I will request her for my future appointments.

Review №49

Great service, they keep records for every visit and remind you when checkups are due. Very organized..

Review №50

Great dealership! Great salesperson - Marie was awesome. Transaction went very smoothly!

Review №51

We worked with Brian K. and he was wonderful! I would definitely recommend him. Very friendly, personable, not your typical “pushy salesman”. I’m glad we came here and worked with you Brian! Thanks again for everything

Review №52

Dan Dengler service advisor was helpful, courteous and knowledgeable. He communicated with me throughout the day and ensured my vehicle was ready in a timely fashion. Very pleasant experience.

Review №53

Grand Prix Subaru hands down is the best dealer ship I’ve ever been too I didn’t think I was going to leave with the car I wanted but once I sat down with Brian Kochnower it was smooth sailing from there he took his time to explain everything to me step by step he pretty much went above and beyond for me he’s an easy person to talk too he’s straight up with you he’s going to make sure you leave there with a car you love and I appreciate everything he did for me it’s thanks to him I have the car I wanted so thank you so much

Review №54

Everything went smoothly and I was on the road within the estimated time. Randle handled everything very efficiently.

Review №55

It is rare today to find a company that goes out of its way to do the right thing when a problem with their product or service occurs. Grand Prix Subaru stands out in trying to make things right! I recently had a service problem with Grand Prix after purchasing a Forrester from them. I placed a negative review on Google as a way of venting my frustration. Almost immediately after posting this review, I received a call from Dan, the general manager, asking to make things right. He even offered to pick up my car and return it after service. Living far from the dealership I was amazed at the offer, but brought the car in myself. Once at the dealership I was personally greeted by Clinton, the service manager, who saw to it that my car was brought in immediately for service! I have to say that I am blown away by the lengths these two gentlemen went to to create goodwill. They both should be commended in making customer service priority one at Grand Prix Subaru!! Thanks so much. Mike August

Review №56

The service and my experience proved to be very helpful and professional at this dealership. In particular, I dealt with Danielle who was very knowledgeable and certainly an asset to Subaru!

Review №57

Posting this review for my Aunt Dolores— she said she had the best experience because of Dan Dengler. He was so helpful and friendly! Highly recommends going to them and will go to him directly from now on!

Review №58

Did an oil change and waited for my Forester. It took about one and half hours. Processing my car, the paperwork, took longer than expected due to short staffing, Disappointed Grand Prix no longer provides any refreshments, except coffee. On the whole, the experience was fine.

Review №59

I went to get my scheduled service and Daniel was my customer relations guy. He could not have been nicer or more helpful. I remain extremely satisfied with the Service Department of Grand Prix Subaru and recommend them highly.

Review №60

My first Subaru was purchased from GrandPrix Subaru 15 years ago. Since then I bought two more, and my wife got her first Subaru from the same dealer. These four purchases were all conducted without any of the typical “sales pitches and pressure”, I and many others have experienced when buying a car from other dealers.I have always found the dealership staff to be courteous, professional and transparent in all of my interactions. The service department has, and continues to be attentive when I have taken any of my family’s cars for service. They detail the reason for the service requested and provide reasonable expectation as to when the work will be completed and what they’ll look at.I have had the pleasure of working with Dan in Service for the last year or so when my car is in for routine service. Dan is calm, detailed oriented, professional and called me when an issue arose. He called me, explaining the service technician’s finding which was something I thought was possible based on my car’s performance before they proceeded to do any work. Dan took the time to review the findings, showed me the changed part when I picked up my car. I drove away gratified that a bigger problem was averted.I believe that Dan and my Technician Bryan Loh give me piece of mind whenever my car has been brought in; from an oil change to an alignment or installing an after market Subaru accessory. Dan and Bryan you have another very satisfied GrandPrix customer.

Review №61

I just want to say THANK YOU SO MUCH to Jason, he went above and beyond in helping me find my dream car. I have nothing but good comments about him. He made sure to make sure I got everything I wanted in my vehicle within my price and was so knowledgeable about the car & answered every question I had. If you are going to Grand Prix Subarau definitely go see Jason I promise you will not regret it and get the car of your dreams. Also appreciated about 3 days later he reached out to make sure I was still in love with my new car, which I sure am. Thank you again Jason & keep up the amazing work☺️

Review №62

Jason was very helpful and informative. He did not make us feel pressured like a lot of sales people do. Thank you!

Review №63

Thank you Dan! I received excellent service and advice from you when I visited back at the Grand Prix Subaru this month. Thanks for addressing brakes & safety issues and the outback’s other maintenance check-up. Thank you for answering all questions I had about changing to run flat tires.I greatly appreciate your courtesy and professionalism, as always, for taking care the Outback that goes the distance! That said, Many thanks, Dan Dengler! and all others in the team! Will recommend friends and families to Grand Prix!

Review №64

Great job Daniel DenglerThe radio is working fine, and my wife is happyYou made my life easierThank you again

Review №65

My husband and I just bought our first new(er) car at Grand Prix Subaru. From the moment we walked in, Brian was super helpful. He was extremely knowledgeable and answered all of our questions. He truly believes in the product he’s selling and never tried to push anything unnecessary on us. Cars are expensive and shopping for one can by very intimidating. Brian really helped to ease our minds and in the end, we knew we were making the right decision. Thanks Grand Prix, and special thanks to Brian K. for your honesty and patience. We’ll be back!

Review №66

Love this place people are friendly and helpful and bought a car there on my first visit will definitely come here to buy my next car and will recommend to everyone

Review №67

From the moment we walked into the showroom we were greeted very warmly! Nice and friendly staff! Joe Iucci our sales person was great! He greeted us with a smile and took good care of us! He was friendly, helpful and very honest! We got the car we wanted! We will definitely come back and refer him and Grand Prixx Subaru to our friends and family! We didn’t even wait that long! Thank you Joe! You were awesome! Thanks for the pen! Hahaha

Review №68

Danielle Forchelli was very helpful. A good experience. My family and myself have purchased five cars from your dealership and I plan to to buy number six next year.

Review №69

Went in for two recalls, inspection and oil change, and was helped by Randall. He was incredibly helpful, efficient and great to work with. The Service team continues to do great work here.

Review №70

I came in to Subaru for an in New York State inspection. I was fortunate enough to deal with Bryan Loh and Den Dengler who were very professional and had me in and out in minutes even though it was really busy. Both were extremely friendly and helpful.

Review №71

Incredible service. Both sales and service departments are super nice. We bought 3 cars here. The staff is top notch. Danielle is fantastic to work with every time I bring my cars for service. Highly recommend!

Review №72

Thank you Dan. Could not have been more pleased with the service my car received. All work was done exactly as described and car was returned to me promptly as discussed. Was even provided a loaner while the part was being ordered. Perfect experience, thanks again

Review №73

Great Experience. We were walked through everything and were able to purchase a Subaru Forester with the help of Joseph Del Rossi. Everything was explained thoroughly and simply made so we understood everything. We’re very happy with our purchase and the financing. Thank you Joseph for making it possible! ( ask for him for great service!!)

Review №74

I recently bought my used car from Grand Prix Subaru and could not be happier! Danielle from service could not have been better in helping me, whether that’s a quick oil change or a simple repair. Danielle always takes care of her clients and I could not be more satisfied! The process is always super smooth and get the job done very quickly and efficiently. I always look for her whenever I have a problem and she always has a solution! Grand Prix is the way to go!

Review №75

Great experience with servicing my car. DANIELLE FORCHELLI is an excellent service advisor, super helpful and very customer focused!

Review №76

Very professional and prompt. I was able to pick up my car sooner than the estimated time. Danielle has been very helpful.

Review №77

I have to thank Brian K. and Raymond from Grand Prix Subaru in Hicksville, New York for all of their help and understanding. Buying a used Precertified vehicle remotely from a dealership over 600 miles away can be stressful and no easy task. The guys from Grand Prix Subaru took all of the worry out of the buying equation by keeping us informed every step of the way. No worry, no hassle. Kudos to you both!!! Well done guys. I would not hesitate to buy from you guys remotely again.

Review №78

Excellent service I have used this dealer for many years and highly recommend them.

Review №79

Brian K did a great job assisting me with the purchase of my new car! He was very personable and funny! I had a wonderful experience at this dealership

Review №80

Very happy from start to finish with my experience at Grand Prix Subaru. I sat down with salesman Joe Iucci and was impressed with the in depth knowledge he had about the car we were looking at. No pressure, no cheap sales tricks, instead very direct and receptive to my needs. The purchasing experience was also on the money. Management, finance and Joe were all very helpful with making the experience stress free. At the end Joe was very good explaining all the details of the car and made us feel very confident about driving away with our new car. Highly recommend Grand Prix Subaru!!!

Review №81

I went there today to lease a vehicle. The front desk notify the sales staff for assistance and I waited for a while but no one came. The staff were just passing by infront of me not even saying hi or assisting with my inquiries. So I left and went to a different dealer even it was farther from home but I was happy because they gave me a good services.

Review №82

Every employee I had an interaction with was courteous, helpful and informative. Danielle Forchelli did an outstanding job processing the service on my Outback and I was quickly back in my car and on my way to work. Thanks!

Review №83

Clinton DeClue and Nick Barsky were superb with handle my service problem with my GPS in a timely matter.

Review №84

We bought a new 2021 Subaru Outback. Our salesperson Marie was awesome! She was extremely knowledgeable and patient.Great buying experience.

Review №85

Always a great experience at Grand Prix. I was in for an oil change, Nick the service advisor was fast and efficient.

Review №86

I would highly recommend going to Grand Prix Subaru for a car! Matt Pisciotta was such a great salesman to work with. This was my first car buying experience and he made it a lot less daunting than I thought it was going to be. He was honest, patient, and I could tell that he genuinely wanted me to be happy and confident with my purchase.

Review №87

Called last week when I made the appointment. I was told it would cost $245.00 plus $21.00 a spark plug for a tune up. When I dropped the car off I was given a completely different price. $210.00 an hour with a minimum of two hours and $ 21.00 a spark plug. In the end Mikayla did the right thing and honored the price that I was given over the phone. I am very happy with my Subaru cross trek And would consider buying a new one.

Review №88

Always a pleasant experience getting service here. Easy, fast, friendly.

Review №89

My wife and I were in the market for a 2021 Forester Sport and I highly recommend this location. We were taken care of by Matt Pisciotta. Very knowledgeable, patient, honest, and friendly. Matt gave us a good deal and we could not be more satisfied with our experience. The financial consultant Henry Deng was thorough and friendly, never tried to pressure us to accept anything we did not want. If you want to buy a Subaru and know you will not be taken, come to Grand Prix Subaru.

Review №90

Great service especially want to thank Christopher Carbone for going above and beyond to make sure my first experience here was great.

Review №91

Brian Kochnower and Dan Ross were both extremely professional and helpful throughout the buying process. They were a pleasure to deal with. I will be reaching out to Brian the next time I’m in need of a new car

Review №92

Had my Outback serviced and inspected at Grand Prix Subaru which took less than two hours. My service advisor Dan Dengler was super friendly and professional. Everything always goes so smoothly at Gramd Prix S., happy customer for six years.

Review №93

I’ve had a relationship with Subaru Grand Prix since 2015 when I purchased my 2015 Crosstrek. Once again I was there to get my air conditioning repaired, and Danielle couldn’t have been more wonderful!! She always takes the best care of me!l and all of her Subaru “family”. Clinton - who I’ve known for 6 years, expertly manages the service team and always treats me with the utmost kindness and makes sure I am happy!

Review №94

Brought my first Subaru WRX with them I had an awesome experience and the car has been well maintained and running great over the years. Thanks you Grandprix service team!

Review №95

Took car in for safety recall...not from NY state...but i am with the US Army...had an appointment...but felt a little upset when I had to sit and the car..for over 15 minutes for someone to take care of me...but great customer service by Jessica made the experienceso much better...hence the 4 stars 🌟

Review №96

I have had my Forester serviced at Grand Prix since 2019, major repairs and minor repairs, you name it. Any time there has been an issue, the staff has been eager to fix the issue and work out a plan.

Review №97

Danielle Forchelli was great service advisor. She explained everything to me and always kept me informed about my repair.

Review №98

My service rep is Danielle Forchelli. She is honest and caring. She follows up on any questions or concerns that I have. She is an added bonus to your Service Department and you are lucky to have her in your employ. If all your employees were like her you would ALWAYS receive 5 stars

Review №99

Danielle, Nick, Randall and the service team were great! They helped me through the process and made it so easy! My car was detailed and inspected and looked as good as it did the day I picked it up three years ago.

Review №100

I am always happy with Dan Dengler And Bryan Lo at the service department at grand prix

100 Photos
4.5 Rating
  • Address:500 S Broadway, Hicksville, NY 11801, United States
  • Site:
  • Phone:+1 516-336-4711
  • Auto glass shop
  • Subaru dealer
  • Auto repair shop
  • Car dealer
  • Oil change service
  • Tire shop
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:11AM–5PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
  • Car wash:Yes
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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