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Roya Rugs
2220 US Hwy 70 SE Suite #450, Hickory, NC 28602, United States
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Roya Rugs
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Ja
Review №1

The best selection and service of any rug store weve ever been in! We have purchased three gorgeous rugs from Roya and look forward to returning for more. Their selection is amazing; stacks of rugs in every size and style. Their designers and service are also top-notch. They gave excellent advice and knew their products. Truly a wonderful shopping experience from start to finish.

Ed
Review №2

The absolute best rug store! They have a fabulous selection of quality rugs in all styles.We needed several items for a newly built home and Lodie made it so easy. He has an incredible eye for color and design, knows exactly what will work for your room and is super helpful. Fabulous customer service with no pressure.We highly recommend Roya Rugs!

Ka
Review №3

Beautiful merchandise but, just as important, stellar customer service. Lodie was extremely knowledgeable and helpful. He arranged shipment of a rug across country for me and the experience couldnt have been easier. What a pleasure! I hope to do business with them again.

Je
Review №4

Very knowledgeable staff and high quality rugs. They saw our room and style and quickly pulled the perfect rug.

Ru
Review №5

Best selection of unique and one of a kind rugs. Lodie and his staff is the best! If you are looking for a rug, Roya is a must. My wife and I just bought our 2nd rug and could not be happier.

Ro
Review №6

The quality, selections, lighting, and attention to detail were top shelf.To call this customer service would be an understatement, Lodie isso knowledgeable & talented at what he does. Add in his incredible sense of style and it really cant get any better.I would highly recommend Roya Rug but would recommend Lodie even more.Nacho Libre Lodie....

Ra
Review №7

I ran into ROYA Rugs by accident or should I say by luck. I had been looking for a great partner to help me add some quality rugs to my almost new home. From the minute I went in there I knew I was in the right place. 30 minute later I had been properly educated about rugs, what makes a quality rug and how to fit it to my space. I trusted him and I am glad I did. These guys don’t sell rubbish. They aren’t cheap but you get far more value than other stores, if you know what I mean. You can’t go wrong. No issues recommending them to people, especially those who love quality. I’ll be back

GP
Review №8

An awesome experience! The largest selection of quality rugs; the most knowledgeable staff among all stores visited and a team of people with great design recommendations! Spent 4 months looking for quality rugs in Charlotte and Asheville for our newly built home( both the usual national stores as well as specialized rug sellers) and just couldn’t find the right options... Until we visited Roya! Thanks

Ga
Review №9

What an awesome staff. They were very knowledgeable and offer great advice. They are very willing to spend time with you to make sure you get exactly what youre looking for. Excellent selection for any decor. I will definitely be back in the future for additional rugs.

V
Review №10

Lodie gave us excellent advice on our decorating projects. He has a good eye! There was a very large selection of rugs of very good quality. They shipped the rugs to us very quickly. Lodie was very responsive to all my follow-up questions. We would highly recommend Roya Rugs.

Ki
Review №11

I would highly recommend shopping with Roya Rugs! In my opinion as a designer servicing clients all over the United States I truly believe Roya Rugs is that hidden gem for any rug style or construction youre shopping for!! Whether you are looking for the perfect one of a kind rug or you are shopping on a budget between the team of David, Saman and Lodie they will guild you to the perfect rug for your space while educating you on what youre looking at and paying for. Their selection is massive and I never have trouble finding the perfect rug for the job Im working on.

Na
Review №12

After building our home, it was important to me that the interior design matched the perfection of our new house. With hardwood floors throughout and carpets in bedrooms, I wanted to purchase some rugs, however, after searching online I was struggling to find the right design to compliment our transitional furniture, and I wasn’t sure which dimensions would work well. I therefore decided to seek the help of Roya Rugs. Roya Rugs gallery was perfect for my needs, not only does it stock a wide range of modern and oriental rugs, of prices to suit all budgets, but the staff there could not have been more helpful. Entering the gallery I met Saman, the owner’s son, of whom was extremely helpful and pleasant, he had a wealth of knowledge which helped me to make my selection. I met Lodie the manager, who I found to be an INCREDIBLY talented interior designer and an extremely helpful and patient man. He listened to the kind of style I wanted my rug to have and helped me to choose rugs that not only suited that style, but also complimented my transitional furniture style. He was meticulous, looking at not just the overall style, but the color, the fabric, the patterns, making sure every detail was perfect. Before we purchased the rugs, he also took the time to show me where each rug would be placed and how the furniture could be arranged in that room to really make the interior design perfect. He also helped me in understanding the dimensions of the rugs and which sizes would work best in the space we had. Lodie made it his mission to make sure I was happy and satisfied, he truly cares about his customers as if they were family. My experience with Roya Rugs was beyond amazing, the rugs in my home are a work of art, I cannot express my gratitude to Lodie, David, Saman, and Valentino enough.

Ti
Review №13

Amazing inventory and knowledgeable staff.Like most, I think, we know little to nothing about rugs. We had visited a few local Asheville rug/carpet vendors only to find limited inventory and staff with little knowledge of their product or the industry.Then we found Roya Rugs and Lodie, the store manager. Roya has a few THOUSAND rugs on the floor. This volume seemed intimidating at first but after describing to Lodie our home and wishes, he quickly took us to rugs that were perfect for our needs. Granted, we ended up spending a bit more (Ok, a LOT more) than we had originally guessed, but oh what a difference they make.As Lodie told us - the right rug will ELEVATE your furniture and everything within it. He is an excellent and very knowledgeable salesman. The owner needs to give him a RAISE as Lodie is the reason we purchased 5 rugs from Roya that day.Even if you are not currently in the market, you should browse their store. They have some amazing rugs.

Tr
Review №14

Pricey not very nice

An
Review №15

We had a pleasant experience at Roya Oriental Rugs. They have great customer service and stand behind their product. We had a rug that went through hurricane Irma. There was an issue with the rug after cleaning. They found a rug to replace it and even shipped it to us. We will definitely shop there again and would recommend them to others.

Pe
Review №16

Did not purchase rugs since our home is being built, but will be back. Very knowledgable staff and large inventory!

Lu
Review №17

Lodie and the staff at Roya Rugs in the Hickory Furniture Mart are nothing short of fantastic. We built a new house in Charlotte, transplanting back to NC from the DC area, and headed down to the Hickory Furniture Mart one weekend for some inspiration on furnishings. We got lost in the cavernous Mart and passed by Roya Rugs and decided to take a look since we had a lot of hardwoods to cover. Roya Rugs has a very large inventory, is well lit, very clean, and organized.Lodie met us at the door and showed us everything the store had to offer for all budgets. He explained to us the difference between hand-knotted and machine-made carpets, as well as the different types of rug materials (natural, blend, and synthetic) for high-traffic vs. low-traffic areas. We purchased two rugs from Roya, one for our master bedroom and one for our office. The bedroom rug is a hand-woven rug that is very soft under foot. The rug is absolutely gorgeous with a slight sheen on beige wool with blue and brown argyle diamonds. The office carpet is a power-loomed, synthetic rug that looks like a very expensive silk and wool rug, even though it isn’t. It really looks like a million bucks and is perfect for the office.With Lodie’s help, we were able to find the perfect rugs that fit the utility of the rooms and he gave us a very generous discount off each. In addition to the discount, Lodie gave us a 100% rubber rug pad for the large bedroom rug for free. Rubber pads are very expensive and are recommended for use on hardwoods as they will not disintegrate and stick to the poly like a synthetic pad. My spouse, who was going to be home while the rugs were going to be delivered, has back issues and the standard shipping was curbside. Lodie, recognizing that I would not be home to help bring the rugs inside, setup a free white glove delivery to our surprise. He called us after we left the store to let us know that he had setup the white glove delivery for us at no charge. We were speechless.Since delivery, I have spoken to Lodie about the care of our rugs and he has provided great advice and even remembered who we were! If you are looking for fantastic rugs at a great value, stop by Roya Rugs in the Hickory Furniture Mart and ask for Lodie. You will not be disappointed with his knowledge, service, follow-through, and follow-up months after the sale. And in my interactions with Lodie since we purchased the rugs, I’ve come to appreciate the fact that he is an overall gem of a person – a rare find, nowadays.

Ti
Review №18

We were shopping for furniture for a new house in the Hickory Furniture Mart and stumbled across Roya Rugs. We were not really looking for a rug that day; however, a few caught our eye and we were really impressed with Lodi, the sales representative, and his knowledge about the products that Roya offered. Lodi not only helped us pick out a beautiful rug, but explained the value and quality of a hand knotted rug. We were very happy with the buying experience and the rug that we bought. A couple of months after receiving the rug, we had an unfortunate incident where somewhere tracked mug onto the carpet. We followed Lodis original instructions of cleaning the rug with only mild soap and water. A few days later, the spot on the rug where we cleaned began to turn yellow. After researching, we learned that the rug fibers were Viscos, which can turn yellow if they are not properly dried after cleaning. We were very upset as we thought we would have no recourse and would essentially be out of a rug and the money we spent on it. We searched for someone that could clean it and were told that it was not possible to remove the yellow stain. After several weeks of exploring alternatives, we decided to contact Lodi and see if there was any other course of action. I sent Lodi an email explaining what had happened and asked if there was anything he could do to help us. We fully expected a response saying there was nothing that Roya Rugs could do; however, that was completely the opposite of what we got. Lodi responded almost immediately and apologized that we were not made aware of the consequences of not properly drying the rug after cleaning and offered to replace it at no charge. I would like to add in here that this rug was not inexpensive, so to have the company replace it at no charge was more than we could have ever hoped for. Not only that, Lodi told us to keep the original rug, which we were able to put in a bedroom where the stain would be hidden under the bed. Lodi continued to work with us on delivery of the new rug and was exceptional customer service wise. We knew that the product we were buying was excellent, but we had no idea that the service from Lodi and Roya Rugs would be equally outstanding. We highly recommend Roya Rugs if you are looking for a quality product and service!!

Information
3 Photos
18 Comments
5 Rating
  • Address:2220 US Hwy 70 SE Suite #450, Hickory, NC 28602, United States
  • Site:http://royarugs.com/
  • Phone:+1 828-267-0808
Categories
  • Rug store
  • Oriental rug store
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
Payments
  • Cheques:Yes
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