Jon Bentley and the entire team at Everett goes above and beyond to work with you to find your dream car.. at the right price! Every employee (at least those we crossed paths with) greets you with a smile and that sweet southern hospitality we all love so much! Jon didn’t give up, he kept us mind even after walking away twice, and the second the right car was traded in, he sent us information while it was still in the service bay! During the process of us moving, we were even able to do everything safely over the phone, through text, and internet. All that was left to do when we arrived was test drive, paperwork, and go! It was a truly great experience and I would recommend this dealership to everyone!Thanks again Jon, and the Everett Team, for working so hard to take care of our family. God Bless!

My wife and I bought our Cadillac up there to have the air conditioning compressor replaced and to have them look at our radio. Everyone we came into contact with was professional and very courteous. From when we drove in; to the person we got our loaner from; to the parts Dept; and to the technician who repaired our car. Our service advisor Evan has done everything he said he would. He got our air conditioning fixed and made sure it was covered by our insurance. He is also going to follow up and make sure the radio is covered. I just appreciate him working with us and being straight up with us. Yes yesterday took all day. But we are very pleased and so happy with the Everett folks. They did a great job and we just appreciate all their people. Thank you so much.

It was outstanding professional, proficient, state of the art the best service Ive ever had, with a lot of heart an SPIRIT,Ashley and Ed were efficient and extremely productive 👏👍

My sales rep Allison was knowledgeable and sweet and very helpful. She and Dennis greeted me kindly a few minutes after I started walking the yard looking at the cars.The financial guy, Dylan, was very helpful and kept all the paper work from being boring.I love the car!

Everett Cadillac and its staff are amazing. Im always treated with respect and feel like part of the family. Evan my service advisor answered all my questions and took care of everything with professionalism. Johnathan fed me lunch because I was starving. I drive from Charlotte, NC (an hour away) because of their service. Thank you again for awesome service and treating me like family! ❤️

The service that I receive is always top notch. From each initial phone call, to the keys being handed back to me. Im always treated with courtesy & respect.

I cannot say enough about the service I received at Everett Cadillac. The moment I drive the car in to their spotless waiting area, I am then greeted by my service advisor, Evan Halsey. He is so professional and thorough in explaining every detail. I can’t say enough about him. Also they send me a video of what they are doing to my car- I’ve never had such an experience! Awesome is the only word I can come up with.

Easiest and best car buying experience ever. Professional and courteous sales and finance people made the process seem less and easy. Will definitely return over and over!

They did a great job even though I took my car in a little late a technician was willing to stay over and fix my car and I was thankful for that. As well the office workers help and were very kind.

I am always pleased with the service I received at Everett Hickory. Evan H is such a nice guy! He’s always accommodating and makes sure that I get to service I need and deserve.

Friendly, polite, and helpful. Very attentive and did a very through job. Would definitely use them again.

Very quick & professional but I had an issue with my seat. It has a stain that was NOT present when we bought it. It presented itself about a week after buying. We were told it could be fixed, not to worry. I waited till my first servicing to have it repaired & was told then, it was not repairable. Im very disappointed but certainly not at the service department who changed my oil, filter, & rotated my tires. They were all awesome to me.

Holden yancey is the BEST service consultant I have had since doing business with Everett’s!! He listened and made sure every detail was met for me! Wait to work Holden!!

Thank you for taking care of me promptly.

The vehicle I purchased was clean and ready for the test drive at the appointed time. The whole buying process was quick, professional and enjoyable. At no time did I feel pressured into buying either the vehicle or any additional packages that some dealers will try to get you to purchase.Both Rusty (the salesman) and Dylan (in finance) were professional and an absolute pleasure to deal with. I would highly recommend Everett to anyone in the market for either a new or used vehicle. I will definitely use them again without hesitation.

Very pleased with service and attentiveness.Always a great experience dealing with the people at Everett Cadillac.Thomas A. Gossett is always pleasant and friendly and willing to answer your questions. Always enjoy talking with him.

Went to pickup my pickup truck from being serviced and repaired. Everything went fine. Was a good experience it could have been a nightmare but it wasnt Happy with that. The above part is not all that I put in the review it was edited down not my me but from whom every does reviews. I put in text form then it was edited by that person. AND I DONT APPRECIATE THAT EITHER.SO THE NEXT TIME YOU WOULD LIKE A REVIEW--- DREAM ON I WILL LEAVE EVERYONE WONDERING ??

Great service. I always deal with one person and her name is Ashley. Very professional, and nice.I purchased a car from Everett in hickory and they have been the best to us since then. My car was used but they took car of it like it was new. Had issues with wheels and tires so took it back and they did test and checked and it was a bad wheel and 1 bad tire. They replaced the wheel and gave us 4 new tires. That showed me who cares for the customers.I have already spoke with Ashley to have all my vehicles done at this dealership.Thanks Ashley for your great hospitality and Everett crew for your great service. Will be seeing you soon.

Had a good experience with these guys. They even go far so as to take a video of your vehicle and let you know if anything needs to be addressed.Will go back to them again for my future services.

We had the best experience at Everett Cadillac. Every person we encountered was so nice and very helpful. We live in Salisbury but will definitely make the drive to Hickory to buy a car from Duel. He was so helpful and friendly.

We took our car in for an service issue but when we got our car back we now have loud road noise. It did not have any road noise before service. We took the car back in for them to fix the noise but still there during driving. Everett said it was the tires but the service issue was computer not tires. Service message repair was fixed but now left with road noise in a 2012 Cadillac SRX that sounds like a 1991 truck. We also had a recall for noise pop in rear end but there is no parts nor process to correct the recall.

I have used them for a long time. Tommy the service manager is outstanding. I would recommend this place to anyone.

Service advisor John Tiller provided great customer service and the service was great ! Some people fear dealership services but there are no worries here they are great priced and great serice!Thanks

Everyone is friendly and helpful, my one issue is that they keep changing service advisors, I originally had Jeff Rickard and Tommy who were OUTSTANDING, lately I have had a succession of young people who try hard but havent learned how to be friendly...Today I had Ashley, seemed like a nice girl but certainly did not have the knowledge of my car that I have come to expect at Everett Cadillac, when telling me that my car needed something done with the fuel injector and it would cost $189 she never did say if this was a required maintenance or why I would do it...Trusting Everett I had her add it on and the work was completed...Not one time did she call me by name although both Jeff and Tommy did and thanked me for coming in...Now that is the way I expect Everett employees to act.

Poor Cadillac customer service! Ed and Emily in service does not return customer calls. Ongoing issue with 2020 Cadillac CT5; no help and offered nothing else to do unless Cadillac issues another bulletin. Don’t waste your time with them !

Service after the sale terrible don’t work with greg he will let you down and leave your wife stranded and not return your calls he will text once in a while but will forget all about what he says he is going to do managers don’t seem to care called other day for the sales manager had someone else call me back didn’t seem to care at all i told him look at greg’s phone see all the texts and his reply and then silence greg should leave his job rob v

As I walked in the guy- that was sitting at the service department desk just looked at me and didn’t say anything to me! I stood there several minutes and decided I needed to say I had a appointment at the time I scheduled, and I was there. He said I needed to talk to someone else he couldn’t help me!! I thought that was a very smart answer to tell!! Anyway I moved on and found a very pleasant young lady and then I seen Tommy, that has helped me in the past!! Everyone was very pleasant and answered all my questions!! Can only give 4 stars because of the rude guy I first encountered!!

I purchased a vehicle about a year ago from Everret Cadillac. The purchasing experience was outstanding, meaning I didnt expect to drive away in a vehicle on the same day.The atmosphere is high energy, yet a friendly setting. I must say that all of the staff is amiable, in which they really take care of their customers. I highly recommend Everett Cadillac.

Always a great experience getting my Cadillac serviced at Everett Chevrolet. Service is top-notch and the staff treats you like family. Thanks to Tommy for taking care of my car this time and see you guys soon!

2017 Escalade ESV purchased. Less than 10min leaving the lot the suv had a bad shake and the brakes were terrible. Prior to that I waited 6hrs while the truck was being inspected and cleaned. I explained to one of the sales managers that this was disappointing as it was clear nobody had drove or tested this Escalade. They fixed the shake and replaced the rotors. Communication is lacking and details of current light on the dash cannot be clearly explained. Not expected when spending 50k plus.

Working with the people at Everett Cadillac was a real pleasure. No one made me feel pressured to buy a car. Everyone I worked with was knowledgeable, shared pertinent information with me and gave me time to make my own decision. Buying a car from Everett Cadillac was a wonderful experrience and I will definitely recommend them to others.

Evan always takes care my car service needs. Of course everyone is nice and courteous but my adviser Evan is the best!

Great experience! Dustin was so knowledgeable and wonderful to work with and provided us with a variety of choices and options. The whole Everett team that assisted us were on point and respectful of our needs and our time. Highly recommend Dustin and Everett Cadillac!

I have always been very happy with the serviceI have gotten after buying a car from them, andwould highly recommend them to everyone.

Everett Chevrolet is top notch! The friendliest and most organized dealership we’ve worked with. Keep doing what your doing! Your clients really appreciate you!

A great buying experience without the traditional haggling car lot experience. Keith B made this a seamless experience.

Dustin was great to work with. Fastest buying process ever.

Since moving to Hickory, Everett Cadillac has been a wonderful dealership that provides excellent customer service. Very reliable & efficient from top to bottom. The quality of personnel that assist for Everett’s Service Dept. is tops. Detailed & very through to help with any automotive needs or scheduling.Glad to know the service that Cadillac expects for its customers is being served here in Western N. Carolina.

Love the multi-point inspection video they provide of your vehicle as its being inspected. At Everett they are knowledgeable, professional and friendly. Theyll take care of your car with updates to your cellphone as work progresses.

Greg (salesman) and Gary (finance) were amazing to work with when purchasing a Cadillac Escalade at Everett Cadillac. Greg went above and beyond to ensure the vehicle was perfect when I picked it up. He was knowledgeable and very attentive. You can tell Greg and Gary have been doing this a long time!!!!!! I highly recommend this car dealership and the team I worked with when purchasing my car.

The staff was very courteous. As soon as I walked in the door, I was greeted with a smile and the help I needed. Very pleased with my purchase and hope to continue with great service in the years to come.

Purchased a 2019 XT4 in January 2020 from Everett and it was a great experience. Justin was very good at giving us the information we needed to make our decisions. It was truly a no hassle transaction. The other day I brought the car back for routine service and it was the best time Ive ever spent at a Dealer service department. Tommy, my service consultant, was so good at explaining what would be done and how long it would take. The car was completed exactly as promised. I will have my car serviced with them again and will likely buy a replacement for my Avalanche there.

Please give Everette Chevrolet a try before you purchase your next vehicle. I wouldn’t go anywhere else! They are honest and dependable with the best prices.

Our well-deserved compliments to Everett Cadillac for their professionalism and diligence in completing the work done on our Cadillac XT5. During routine warranty work a mishap occurred, which could easily happen anywhere at any time. The handling of this issue by Everett Cadillac, Tommy (service writer), and Ed (service manager) is a prime example of how business is supposed to be done. There was complete transparency throughout the entire process. There were no attempts at covering up anything and an immediate response to remedy the problem was initiated. No extra costs were assessed and the customer service was without fault. The work done to repair the mishap was quality and each member of the Everett team did not stop until they were satisfied with the finished product. We are extremely pleased with how our vehicle was repaired. If you ever need anything, from service to car purchase, we highly recommend Everett Cadillac. They will treat you with respect and conduct themselves with integrity. Great job! - Roger & Tracy Calhoun

I have never had such a good experience purchasing a vehicle. First off, they let us just look! We did a test drive and they let us leave. We called 2 weeks later, arranged to buy the vehicle, and were in and out in less than an hour. No pressure, no games, so refreshing. Thank you

Jessie Rayfield was a pleasant salesperson to deal with, including the service she provided after the deal was completed. I had left my garqge remote in my trade-in and she retrieved it and mqiled it back to me, savings me the 90 mile round-trip to obtain it! She and the others I dealt with at Everett understand the value of earning repeat business. Thanks all for making this a hassle-free enjoyable experience!

My experience, though long distance and sight unseen, was handled masterfully by the Everett team and most notably by Beau Ekard. I couldnt be happier and highly recommend this dealership.

They changed my oil and rotated tires. They were supposed to fix an issue that never got fixed from when we purchased the car and they had to fix a warranty item. Anyhoo, no one checked it and now it’s outstanding and I have to come back another time to get it fixed. We live over an hour away. Other than that the service was good.

Really good people. Patient and very attentive. I drove 2 hours to get there for the car I wanted. Worth it? Absolutely.

Always amazing and they do a very good job.

My Name is Earl and I’m a New Cadillac CT6 Owner, Thanks to the staff at Everett dealership. Great Experience!

Service advisor kept me informed and I was very pleased with service.

We had a great experience with Everett Cadallic! I am one who hates to buy cars. It is just a painful process. But this time was painless! Alvin was our sales guy and it was smooth and not painful at all. I would highly recommend Everett Cadallic!!!

Everett Cadilac has been extremely courteous to us I really don’t have to keep track of when maintenance needs to be done because they keep a record of it and they let me know well in advance so I have no worries while I am there I am comfortable in their lounge and really only have to wait about 45 minutes for them to get all of the work done. I’m very pleased with the work they have done for me on my Cadillac and with the care and understanding they take dealing with people it is a very pleasant atmosphere surrounded by great people

From the initial phone call reminding me its time for service until the service is complete there is total satisfaction. Not one time, every time. I am going to miss Chris, he is moving over to their new truck center. I hope he is rewarded for being the kind of employee that makes Everett shine.

Great dealership with wonderful customer service! I gave them only 3 stars because it took a little longer than last time.

I had a great experience with my recent purchase at Everett. I did a lot of research online and had a couple months to find the right vehicle before my previous lease expired. Beau was my salesperson and I was able to do communicate primarily through text and email, which was convenient for me.I live in Greenville, SC by was able to search XT6 inventory as far away as Kentucky and Virginia using the Cadillac site. For the right deal, I would have gone that far. I was actually surprised at home many dealers didnt really seem interested in making a sale; some of them come back with ridiculous down payment options like $0 or $15k or $30k (seriously?) and I have another actually ask me why I was calling them if I already had a price from another dealer.In the end, Beau was easy to work with and responded quickly with answers or pictures. They even delivered my vehicle on a flatbed truck the next day, saving me a 2-hour drive each way. Lastly, Everett offered me the best price and was easy to work with. Im really enjoying my XT6.

I bought my first car from them yesterday and had a great experience. I worked with Garry and he was able to get me such a excellent deal I couldnt pass it up. Dylan in finance was great to work with also, and was able to get me a nice deal with a warranty.

Absolutely stunned that this dealership is charging $10,000 over msrp... the worst part is that the salesman was bragging to me that someone paid $8,000 over msrp for a suv that he just sold. There is nothing wrong with making money, but to take advantage of your community like that? Shame on you! If you’re looking for a good deal on a new car do what I just did. Search for the vehicle you want on cars.com and then put them in order from the cheapest to the most expensive. Walla! You’ve saved thousands!

Great experience, everyone is so nice & very helpful !

Started out a bit rough. My wife’s brand new car messed, took it up Monday morning to you guys. The struggle was getting a loaner car.I will say after the confusion in the morning, Everett really turned it around. They delivered the loaner and brought my wife’s car to our house.Thank you for helping out.

Everett Chevrolet Is very lucky to have Tommy Gossett as a service manager. My Cuescreen is working great. When the technician had delays I was provided a new vehicle loaner without charge. Tommy is an experienced service person who I can count on for servicing my XTS

The employees were friendly and helpful

This is one of the the best, if not the best,dealership service centers I have ever been to.

Great service overall. Loaner car had a dirty windshield making it hard to see in the sun. Loved the video sent to me by the technician! Super helpful!!

Thank you for taking such good care of me and my car. I had no appointment but a strange sound in my car so I drove in and explained my problem. You handled it immediately, gave me a loaner car and got me on my way. Its the kind of service we wish we could get everywhere. Thank you.

I am completely satisfied with the service of my 2020 Cadillac XT6 Sport. Their video of their inspection of my Cadillac is especially impressive and helpful.Without reservation I recommend sales and service at Everett Cadillac.

We enjoy this dealership they are fair and do a good job stand behind their work and thank you

Always trying to upscale very annoying

I worked with Chris Willis who got everything i asked for to get this deal on this Cadillac. Very pleased with questions answered before final purchase.

The service was 2nd to none. Very friendly, you are sent a video of the service being done and told every step of the work. I couldnt be more pleased.

Great sales effort and related service. Thank you to Rusty and the team.Very reasonable trade in value provided for my previously owned limited mileage car in exchange for theirs.

We came for routine maintenance and we’re in and out within an hour.

2nd new vehicle purchase with Everett. Couldnt be happier, both have been very pleasant experiences.

The service team at Everett Chevrolet is awesome! Thank you Tommy G.

Every one that has helped me has been very nice and caring. KT Melton

Great place and customer service

Eric Carson is the best salesperson

Awesome customer service. Everyone is very nice and pleasant to speak with.

I hope you guys know what a great employee you have in Cody, in the Service Department. Top notch. No one though walks by you without acknowledging you or making sure you are taken care of.

Very courteous and helpful.

Very professional and knowledgeable in helping you to get the best service available.

I have bought two CPO Escalades from Everett Cadillac in the past six months. Both vehicles were purchased online, sight unseen. In each instance, the sales experience was exceptional. The sales staff was quick to respond, got information as I needed it, the negotiation was fair and easy, and the free delivery service was an added benefit. I have bought many GM vehicles over the years, the Everett Group is professional, courteous, and respectful. They make buying a car fun, again.

Jesus was so accommodating and professional. I would go back and purchase another car through him.

Purchased a car from them and despite the issues that have happened they have provided great customer service. They always see that I have a loaner and most issues have been resolved through warranty.

Great service.

Was asked to bring all keys. They never asked for the other keys. Was something supposed to be done to the other keys. I have another key plus the concierge key.In

Great service

This is my third new vehicle from Everett! Always a good experience.

Tommy was on point as always, lets get that out there first and foremost. But when I got my car back, I found greasy finger prints on my dash and on the outside door of passenger side!!! I had to wash car and wipe interior down when I got home, This is not the first time I have dealt with a matter of this nature with Everrett. This may have been the last time I get my car serviced here!!

Sent me a text reminding me of my appointment, when I get there, it was not showing up that I had an appointment, but was set up to get a loaner car, but as usual Jeff took care of it.

They got grease on my headliner.

Everyone very friendly and professional.

A SPECIAL THANKS TO THOMAS IN THE SERVICE DEPARTMENT / MY NEW BEST FRIEND LOL !

Fast, dependable service!

The staff is extremely helpful, and the have a large selection of Cadillacs to choose from.

Im buying my next vehicle from you because you win the BIGGEST AMERICAN FLAG contest!!!Woot🤗🤩🇺🇸Murica!!

Great 👍

Awesome People and Great Service.

#1 place to buy a Cadilac!