Very frustrating that I have been waiting on a part for almost 10 months that they forgot to replace after a repair job. There has been poor communication between them and the local dealership. I have called repeatedly and been reassured that they would get the part in this week and well get you in a rental for the day. Meanwhile, several more weeks have gone by, and nothing.

Havent gotten car back yet but Josh was awesome and informative as well as patient. Based just on that Id highly recommend.

Second time using them for body repair. They did a really good job and the work is guaranteed!

They really pay attention to detail. They did exactly what they said they were going to do. Only problem is that three weeks after the bumper replacement, I noticed that the passenger side of the bumper was not seated properly. A very obvious part of the bumper is sticking out from the car. I took the car back two weeks ago and was told that they would fix it at no charge. Going on the third week and I still havent heard from Gerber. Mitsubishi dealership recommended them. I would have to try another repair shop should I ever need those services again. I already see what I received with Gerber.

Excellent customer service with work being done in a timely manner! Im a repeat customer! Thank you again! 👍

They are very bussie and I think way way to high I think the insurance pay so they dont care very very high 3 time more than other places wow not fair for insurance

I dont have space enough to put in here my issues with them.

I had service done on my 2012 F-150 after I suffered some damage to my bumper from someone backing into me. When I picked up the vehicle I noticed there was a large gap in between to bumper and the trim. I pointed this out to them and they said they would fix it. They called me the next day saying it was done and it looked the exact same. The lady then argued with me saying that’s how my year model F-150 looked. Saying screw it, I took the truck home and less than 5 months later the paint job on the body of the truck around the bumper began to chip off. The quality of work these people do for the amount of insurance money they take in is very poor. Great customer service however, even if they denied anything was ever wrong with their work.

Excellent Service, Friendly and very knowledgeable

Very nice people and Affordable to have work done

There services are awful my aunt and uncle took there car to have collision work done on there vehicle it was in there twice still not write had overflow on paint door jams not put in right dented trunk back up camera didnt work very poor quality do not take your vehicle here

Just got our Kia back with the wrong headlight... The new one has a led stripe on top, the original on the other side doesnt.. Just called and they said to bring it by, and they would take care of it.. Other than that great job .. 4 stars if they fix it..

I had many issues with their service. Overall I was not satisfied, it was a very stressful and time-consuming process. My vehicle got dropped off on December 26, 2019, and was ready for pick up a few minutes before they closed on January 14, 2020, so I wasnt able to pick it up until January 15, 2020. They do an okay job with keeping you updated through their messaging system for the majority of the time as long as it is for the price estimate, starting the repairs and estimated pick up. One of the major issues I had with them was that they lost my vehicle key. I understand accidents happen but I was not notified at all. I only know because I asked them why I wasnt receiving the key I brought in. I was told one story, then later told something different. I was missing many items from my vehicle when I picked it up. Suni the general manager from this location was very helpful in sorting this issue out. I had a few issues with the job they did when replacing one door and fixing the other door, but when I asked questions about it they seemed to get aggravated and say it was like that. Towards the end, I just didnt bother mentioning that they didnt even place the window handle in properly when closed all the way the handle is pointing upwards and always catches on to everything when entering or exiting the vehicle. Like mentioned before it was a very stressful and time-consuming process.Update: Jerry reached out to me in a timely manner and fixed my window crank problem.

Not very happy. Was told that someone would be there until 5:30 for me to go verify my car information. I arrive at 5:15 & the door is locked. 😠

Kept me up to date the entire process. And my car looks amazing. Appreciate it!!

This was the 2nd time I had brought my vehicle here. A few days after I dropped my car off, someone broke into my car attempting to steal the aftermarket radio. A police report was made. In this attempt, they damaged the screen on the radio and damaged the center piece on the dashboard. I was notified by the shop and I was disappointed about the incident. I never had anger towards the shop because it wasnt their fault I just wanted them to accept responsibility about what happened since they had possession of my vehicle on their lot. I notified corporate and they left the regional manager a message about the incident. A few days later, I received a phone call from the shop and they accepted responsibility of what had happened. When I got my car back, they had replaced the center piece and installed a new radio. It was an unfortunate event for both the shop and I but the shop took full responsibility of what happened and even went as far as to replacing my cracked windshield that had nothing to do with the accident or the break in incident. I want to thank everyone involved in repairing my vehicle and managment for going above and beyond.

Visit this place twice both towns very poor workmanship

After such a terrible experience at the morganton location that left my vehicle with countless issues over a water intrusion issue due to a lazy job on a windshield, Jerry Belk called me personally and immediately set an appointment for me to come in the following Monday. When I did come in the level of professionalism, kindness, and understanding floored me. The hickory location spoke volumes to me after I had wrote the entire company off due to the severity of my vehicle problems. Between Jerry and Joe they got me into a rental that THEY paid for and had my truck back to me fixed PERFECTLY within a couple of days. I’d gladly take my vehicle back there any day without a moments hesitation.

Honest business gave me my deductible back cause they missed an issue and still fixed the vehicle

Well, I was a bit skeptical that they would be able to completely big my car back to 100%, but I picked up my car today and, I have to admit, they did a damned good job.Would never tell it had been crunched.Very good work. Took 2 weeks, which I feel is acceptable.

Unfortunately I had to bring my car here twice to Gerber Collision due to other peoples faults. But fortunately, I worked with Timothy Collier. He was wonderful each time. Always updated me on what was going on with my car. Both times that I received my car back, it was fixed to perfection. They even went above and beyond of washing my car for me. It looked as good as new. I was upset to see that the young lady that worked in the office that I have dealt with previously was no longer there. All and all, they are awesome.

Terrible customer service. Tried to get a simple repair for a front bumper. Couldnt get anyone to call me back after about 5-6 attempts. WILL NOT USE THIS PLACE EVER AGAIN!!!! Steer clear!!!

The people were friendly and courteous. They make you feel like youre important.

The best customer service

Gerber has repaired several cars for my family over the years. Theyve always been friendly, professional, & thorough with work that stands true to this day.

I had an entire passenger side of my almost new vehicle remade at Gerber Collision & Glass after an extensive damage from an accident.It is worth noting that unfortunately, in my case, they were not able to deliver within the timeframe initially promised, apparently due to a lack of enough manpower, however the company was nice enough to pick up all the costs associated with extended period of renting a replacement vehicle.in the end of a day, I was rather happy with the quality of their work.

Efficient, quality work for my rear end damage.

These people do really good work when they feel like it. We were warned by an upset customer when we pulled up. We should have listened. No canned response necessary.

Kody did a great job!

They were friendly and fast, they informed me about my car notified the insurance and the rent a car was on site.

Very slow to even send info to the insurance company so we can get a rental. The insurance company and us have called for days to get a small amount of paperwork in and they are just not competent enough to handle that.

They are awesome at body work and staff were friendly. Told us how long it will take to fix or Van and they really knocked it out of the park

Honest and professional. Thanks

Please do not waste your time with this place they have had my car for a week more then the date because of a damaged or wrong hood they have ordered and now I have to wait another week because they ordered the wrong headlight and water reservoir. I would not recommend them to anyone... Update. Now the shop is saying it is still not ready these people are a joke

Great people. They do really good work and stand behind it.

They were nice. Fixed the car perfectly. Very professional

Called to follow up on an email request and spoke with a very rude man name Tim Collier (last name may be spelled wrong) very disrespectful, short, rude and insubordinate and definitely made me think twice about taking my business there. I dont want to base the entire company on this one sour apple however ; definitely concerns me when someone in charge put him in the position to be speaking with new clients first. Not a very good first impression at all. Another round of customer service training is in order.

I help Joshs Towing, taking cars in there . They are always nice.

Bitched and moaned because it was cold outside. Clearly didnt want business to install a little rear window. Tried to manipulate my girlfriend but she called around instead. 10 years of experience to just waste everyones time - nice!Installing auto glass doesnt equal brain surgery.

The Management here is SHADY. She told my bf that she could save him alot of the expense that he would pay elsewhere, that he could write a check to her personally for his repairs, that her supervisor lets her do that.My dad worked in the automobile insurance business for years and explained to me that this is not a legitimate way to do business. Dont do it!!!

Got my suv fixed up quick.

Polite, good customer service. I cant say anything about their work because the Insurance totaled the car but everybody I talked to was nice.

Great service

As of 17 Feb 2020, still not finished what was started on 2 Dec 2019.

Good Customer Service

Great place to do business with

The people that are all very polite

Extremely friendly, courteous, and very professional. Have used them several time, would recomend.

Nice friendly employees.

The Manager cant find a reason why the Bumper wont match. 2 trips for a Ford Escape... its just a Bumper

Fantastic auto body repair shop.

Helped fixed my car and did their job very well!!

Does a very good professional job

Excellent service great work and pleasant staff,

Quality work with great Customer service

Good service

The adjuster was very friendly

Slow and they owe me money.

Great staff

Nice staff

Great staff

Very expensive

Couldnt help me

Great service

Crooked