Im not sure of this is the right RAC but its the nearest one to our house. They came through 2 yards to try and get to a house without asking permission and then got stuck and tore up our entire yard. And of course yall dont take accountability for that but Id highly recommend finding new drivers. They spent 4 hours stuck because they didnt want to walk an extra 15 feet which wouldve been maybe 10 minutes extra tops for their delivery. Its ridiculous how incompetent your workers are, especially if you dont reimburse damages done to others property. Sorry if this is the wrong store.

Went in filled application service was nice an friendly delivery date came early which was good and a lot to choose from and if they dont have it they get it from another store and bring it over I love it. Will do it again when this payed off.

To bad I couldnt give it a minus 10. They kept changing how much we owed when we got close to paying it off. My advice go to Conns.

Amazing staff

The manager Crystal is amazing!! She got us exactly what we needed and was very kind!

RAC was very helpful. They treat every customer like family, and always make you feel welcome. The men that work here are always ready to help a customer and answer any questions. One of the best places to go to find all your needs without spending a lot of money up front.

Seems like the new store manager is nice. Years prior they were hounding you the exact day your payment was due bright and early. We shall see..

I was told that $20 every two weeks adds up to $80 wth where did you learn math at every two weeks is $40 I will not be doing any business with them.

If i could give zero stars i would. Do not go to rent a center. They dont help u out they dont care. Hell your payment is supposed to be on a Friday and there calling monday like its payday and call u all through the week. I will never step foot through that door again. Even my lady is having the same problem. Worst store ever

My wife and i recently moved to the hickory area and we were in need of some furniture. We stopped by this RAC location to get a recliner and bed for a short period of time. I recently had back surgery so i need to be in a reclined position but we were unable to afford the recliner and bed cost. We decided that we would just get the bed for the time being until we complete our move. The next day we received our bed, to my pleasant surprise they sent us a motorized bed frame that adjusts from laying flat to a sitting upright position. I was speachless. This level of attention, customer care and consideration for our needs along with the willingness to exceed our expectation is something my wife and i have not seen from any business for years now. We are so grateful and appreciative for the customer service we received from Mike and the manager on duty. I cant recall her name. Not to mention the level of professionalism that extended to our delivery experience. Dustin and Matt were really kind and accommodating. I have to say that management must be doing a great job in team development because our experience with this RAC location humbled us. Thank you for making us feel welcomed! Thank you for helping to make our new house a home! 🏠

These people are great very professional take care of business type of people but at the same time down to earth.

Got laptop there had send in for repairs sevral times and once paid off it broke down n since was paid offf they wouldnt fix. Got 2 laptops thro them n both broke shortly after paid. Will never get one thro them again.

I had a great experience with this store.

I am sadly disappointed with my end result with this store. Our initial meeting went very well we found the item we wanted we filled out paperwork work paid and scheduled for it to be delivered on a Monday between 6 and 7 pm. From what we saw and the people we put down as references no one even tried to call any of the references on Saturday to verify anything .. Now I would honestly thing if you are going to schedule delivery and take a pay.e t that maybe you should also dont he references at that time as well... Long story short they waited till an hour before they were supposed to deliver my dryer to call references and since they could not get everyone he asked could he bring Tuesday . I was not happy at all with the situation but we agreed on Tuesday at 1 .. short story that time came and went and then they call after 2 asking could they still deliver . The post sale interactions totally turned me from getting anything and. I declined to to even continue with the rental agreement .. I will be returning tomorrow to get my money refunded as well...UpdateStore refunded initial payment and apologized for the lack of communication .Staff is very polite and willing to help in all cases if given a little nudge... They were looking for a manager at the time which hopefully clear up some of the smaller stuff. Store has the ability to be a good profitable store with right management

Went in earlier today and Rosetta with glasses. Very rude.

It is the only renter center in Hickory that I will shop at the one on Springs Road just isnt clean people arent friendly but this one here I will shop there again shortly

This place harrassed me every week after I had paid on stuff a little over a year I took my business else where and let them have there back. Not professional. I paid them 4 weeks because they come to my house on Friday my payment wasnt due until Saturdays because I work a busy schedule Monday through Friday but the day before my due date they show up at my house at 7pm. I would never rent here again.

The best and most courteous staff around!! Highly recommended!!

The manager is very nice there

Robert and Matt was liars they can not be trusted and they will tell you anything to get you to rent something

Very kind people in the store

Great deals

Great place

To expensive

Very friendly

👍👍👍