Great customer service. Best part place we have ever dealt with in our 15 year history

Dont know what the person below me is talking about because the receptionist is one of the best people that work at Northside. I have seen first hand that she goes over and beyond for us customers. She is quick and does what she needs to do to get us out of the door quickly. She is the best receptionist/cashier that Northside has ever had. She deserves a raise!!!!

Luis is the best customer service 👍

Got the parts I needed, was a little costly

The best place to buy part for mercedes and awesome prices!! Thanks Youu!!

Terrible phone service! In sales you will have to wait more than 20 minutes!

Very unprofessional. I have been verbally harassed and insulted by the Owner.

On hold for 2 hours

Terrible phone service. Its 11am, and Ive been on hold for 15 minutes waiting for one of the counter people to pick up.

Youll get your part after you wait for one the the high life employees to finish talking smack of there pos cars

The staff is knowledgeable in what they do. The receptionist that answers the phone with good morning and good afternoon has good customer service manners but there’s this other lady that answers the phone that has no customer service experience at all. She needs to go to customer service 101 and learn how to talk to us customers. Over all the best place for European car parts.

Every time i need to dial this god forsaken phone number i always get answered by a woman with a terrible attitude who never wants to do anything. 1PM on a friday and no one wants to answer the phone. i have made 7 phone calls all being sent to voicemail. Talk about customer service!

I have been dealing with this company since they were finish line and ever since they changed over unless you deal with one of the older guys the service has been getting worst and shipping doesnt answer to get the status on your delivery. They should set up a site like their competitors where a customer can tract the package without relying on someone that does not want to work or help customers

The receptionist/ cashier its so rude . With that attitude you cant be in the front dealing with customers.

Customer service suck very bad 50 minutes for parts plus if u want to exchange parts very hard it sucks i wont go back there.

Awesome service and extremely knowledgeable staff. They run a great business. Lauren is very nice to deal with and Christian was extremely helpful on my last visit. Best price for oem. European parts!

This used to be a good place for german parts. You have to wait a lot to get service over the phone. The ladies are busy using their own private cellular while youre on hold.

Been buying parts from them for years, before they became Northside, customer service is horrible, but once you find a parts specialist that actually takes call and sends parts youre set! Good prices and great parts. Just be patient, its going to take a lot of it to finally get through. Take down the extension # and use that person every time.

Have been using this company since finish line days. Customer service for most part is good. I shipped to Jamaica very incompetent where packaging is concern. Big boxes for small parts which cost a lot of funds to cleared.

So apparently they put a “new policy” in place that they cannot give you prices or even availability statues on parts over the phone. They want you to go in person. And being that I live a good 30 min away I’m not going to show up just for price check. This is the stupidest thing I’ve heard. Horrible policy that I hope they change.

For European Vehicle Parts this is the place to buy...Great Prices, need more personal in sales...Be patient on the phone eventually they will take care of you, with and smile and super customer service. Just understand they are always shorthanded...May be the upper management read this post, and take an action...👍👍👍👍

After being a client for more than 25 years buying European car parts for more than 20 vehicles, they have lost my business. This company is the successor to the company that was once known as The Finish Line. It seems after they were purchased somehow they lost their touch in customer service. I came into the store and the customer service representative was rude and wouldnt even want to listen to my claim. It was like The Finish Line never existed and couldnt do anything in in regards to the products they sold under their old company. I will be taking my business to another establishment and telling my friends in the South Florida exotic car community to stay away from Northside Imports.

Ok

Good price and products. Good customer service.

Good prices friendly service

Great customer service and fast. What more could a business owner ask for? Awesome job! Ask for Lauren.

I have never seen phone customer service as bad as this. The lady that answers the phone should get a management 0.01 lesson about how to interact with customers. Disgusting.

Best place for aftermarket parts for European cars. Good prices and quality

They are an excellent alternative to dealership prices, knowledgeable and helpfull staff

Second time I make a trip for a part that they say on the phone they have and when I go dont have it

Great service...my salesperson Miguel was courteous and prompt.

Helpful,get you in and out.also have what you need.

The service was great ...but the prices can always get them lower!!..this is hialeah no Germany!!

Most terrible phone customer service ever. Nasty and horrible customer service from the ladies answering the phones. Do yourself a favor, get your parts on ebay or somewhere else, better price and service.

Got here at 8:00 its 8:42 and Im still waiting.... ridiculous Im missing out on business because they want to take their time

The people are lazy and incompetent. They didn’t answer the phone in 20 min then brought me the wrong part.

Ive been dealing with The Finish Line/Northside garage for 30 years, since they were on the north side of SW 8th St. I wont be going back since they will no longer tell you price and availability over the phone. What auto parts house does that?

Awesome. They got some guys working here that know every part by number of the top of their head. These guys are the best

Best place to buy eurpean cars parts. Special costumer service

Answer the phone its your job

Called the place to ask a question and the lady who answered the phone was rude and started nagging before even transferring my call. Then they hung up. Why get a customer service job if you cant even do it right.

Great service & prices

Found what I was looking for.

Since new change of magnament, omg they had gotten so so bad at customer service; specially on the telephone. It does not hurt, to tell me to either wait or call in a few minutes.

I got recommended from a friend to try this place out, so I did. A normal customer who just wanted to get his parts. Its been 9 days and I usually call everyday to follow up. I called today, and jean told me it hasnt arrived when Christian told me Thursday the latest. So tomorrow (Friday) will make 10 days..(Update) its now been 11 days.... Dont give false hope, just be honest. Shouldve just told me from the beginning instead of making me waste all this time for a part I couldve ordered myself. Dont say itll get here tomorrow or Ill give you a call back. When I know in fact I have never received not one call back from you guys or voicemail. Also when Im busy myself, I went ahead and called and waited on hold for awhile. And when Jean not (Christian) answers the phone, is so quick to hang up on you after you waited on hold for a long period of time. I find that rude and unprofessional. The customer service is great but very poor at the same time. I just dont understand why I never received not one call back, or voicemail I always have to end up calling and leaving a message. I really wish I couldve left a good review, but this is the first time I took the time out of my day to write one. The only reason I even wrote a review is because, tomorrow is sunday.. Which will make 12 days waiting for a part I shouldve received no later than 3-4 days the latest. The best part is, you guys arent open on sundays. Its just time wasted honestly, I really hope I get a call back on Monday first thing in the morning that my part has arrived because thatll make 12 days not including Sundays since you guys are closed. If I dont receive a phone call Monday, I will go in person and talk to who ever is in management. Not only to receive my parts that day, buy for this wont happen to another customer. Because by far in your Reviews you guys have happy clients. Why am I being treated with different services? And I never received a tracking number or anything, Im being lead by the blind. Thanks have a good day.

Great people good and professional service

Great prices and service

Good customer service and pricing!!!!!

If you drive a Mercedes or other luxury car this is the place for parts!

Been on hold for 20 mins twice making me wait 40 minutes and still not be available to order the parts i need trash phone service.

I dont understand why the hell they have a phone number all they do is keep you on hold. Terrible!!!

Perfect.

Parts are great and there very helpful

Best place for European parts and Best prices!!!

Great customer service.

Great customer service.

Good prices, quality parts

Quick attention, satisfactory response

Always go there for Benz parts!! They are too serious to smile

These people are bout that life.

Great prices

The best

Terrible customer service

Inventory low

Great service

Great service

Only cash.

Ok

Good

Great service!!!

Amazing

Very good service for European vehicles

Everything very well and excellent service

All available

Always the same

5 STAR SERVICEPARTS AND BILLING 5 STARSRECOMMENDING IT TO EVERYONE.5 STAR SATIFACTION

Good price

They handle food restrictions well and lots of diversity in parts

Very fast and efficient

They are very professional and attentive people

For spare part of European cars

Very good sold cheaply and piezaz genuine original marrow expecialisan in Mercedez and BMW

Very good deal, excellent

Terrible attention, they didnt even let me finish making an inquiry. I hope that the Administration of the business, improve to the ladies those of attention

Good place, great prices, good sellers, the most important thing is to go with the correct information to get what you need, 100% recommended

Lousy customer service, and very careful with the exit of the premises when it rains, super slippery stairs.

Very bad treatment with customers

Good assortment of European car spare parts, excellent service

Excellent, I got the parts I needed

Good price and quality of spare parts

Good deal

Excellent

Good service and products

Has parts for European cars

Excellent

Only

Perfect

Unbeatable prices

Everything