No compromise, and an extreme lack of communication. Don’t waste your time, I went back and forth for a month with these clowns.

I leased a new Q5 on June 14. The garage door opener wouldn’t function, so the dealer’s IT guy came and set it up. A day later the Sirius link went dead, the car needed to rebooted. Then all the language prompts switched to German, which is weird, because we were told US cars are programmed in English, Spanish and French only. Voice activation prompts failed as well. We turned the car off multiple times to reboot, to no avail. The next day, it was back to English on the home screen, but apps were in German. It then fixed itself.I brought the car to the dealer, who said we needed an F5 module, which controls the entire MMI system. The module apparently is not stocked here and has to come from Germany. We were told it would take 2-3 weeks. Mid July, we were given a delivery date of August 31.Meanwhile, the navigation system often does not respond to voice commands or manual entries, by either address or name. Sometimes it does work. Error messages state the MMI system is nit functioning. The doors don’t always lock by touch, the door memory doesn’t stay set and the parking brake randomly turns on when the car is in park.On Sept. 10, I was told the F5 module is out of stock and the dealer has no idea when I might be getting the part. It cannot be taken from another vehicle because each module is custom synced to the VIN number and once synced cannot be changed. I am now making lease payments on a $56,000 vehicle that functions like a car without any current technology. The dealer offered me one month’s lease payment as compensation.Calls to AudiUSA are worthless. They put you on a callback queue and when the call comes in it drops immediately.This is our 5th Audi since 1985 and my second Q5. This one replaced a Jeep Cherokee, and I am sorry I didn’t stay with Jeep. It was a better functioning car for a lot less $.

I have owned Audis for the past 25 years. Loved them (past tense). I purchased a 2020 Q3 last year. Had trouble from the day I bought it with the garage door opener (the * on the steering wheel). MOST of the time it wouldnt work. Never when I was directly outside the garage, and only once in a while when the car was inside the garage. They told me it was my garage door opener - it was old (it wasnt). I just had a new garage door and opener installed 2 weeks ago. STILL doesnt work. When I asked about it, they said yes its a known problem, but Audi wont fix because in the US, the range on the opener is working fine. THATS THE ANSWER!!!!Then I made an appt. to get my windshield wipers fixed - the fluid wouldnt come out - lines are clogged. My appt. was almost a month away. In the mean time, my MMI keeps going DEAD, now the MMI is ok but the music wont play. Called to add that to the list for when I come in and was told that I should just wait til I get there to tell them cause if they add to the appt., it will change the date out further. I NEED the MMI for the navigation system since I am taking a very long road trip soon. They service guy didnt care, just said thats the way it is! Didnt even say goodbye, just hung up. This is Audi in Sarasota, FL. I used to LOVE this place and my car. Now Im shopping around for better service and a better car.

I got an invoice from Audi USA for $439.10 for Property Taxes. I called customer services, and I had to set up a call back because the waiting time was 10 minutes. Finally, they called me after two hours. It turns out that the charge is a 2021 Virginia property Tax, but the problem is that I moved to Colorado in 2017. Apparently, I have been paying property taxes in VA for the past four years.When I moved, I changed my address on the web and by phone. I remember asking if that was enough, and the representative told me that was it. Usually, I set up the automatic payments and forget about it because I trusted Audi. I did what I was told I needed to do, and now Audi asks me to fix their mistake. Marco - the representative who answered the call - was very rude and pretending that he did not hear me, and talked over me. Marco told me that I need to prove that I have been living in Colorado since 2018. I asked to speak to Marcos supervisor, and the rudeness seems to be the standard at Audi. Christine told me, Audi is the owner of the car, so we pay the taxes when the city charges us. When I asked her how it was possible that Audi could not match the city where my account is registered with the city charging the taxes? She answered in a very condescending way, We have millions of accounts, and we dont have a person checking the addresses.Bottom line, Im out of $1200 because Audi has inferior designed processes, and they do not care about their clients.I was a big fan of Audi since I was a kid, and I have been leasing Audis since 2014. My first Audi was an A4 that I returned in 2016, and I got a TT. I had an issue with the A4 because the dealership did not file the paperwork correctly for returning the A4, but they took care of that. So this year, I decided to purchase my TT, and I had many issues with Audi at flatirons.Audi USA is not trustworthy, and it is evident that they do not care about the customer.Time to move to Mercedes Benz

Purchased a brand new Audi A3 from my local Audi dealer (Audi of Nashua). I was told when I purchased the vehicle that the first service would be complimentary with no charge. The dealer decided not to honor their word when time came for servicing. Called the corporate office for clarification on policy and they did everything to not answer my question and did nothing to keep me a happy customer. I will never buy an Audi vehicle ever again. It’s crazy to think this is suppose to be a premium car brand and they can’t even offer a complimentary first oil change?!? My previous vehicle was a Hyundai and even they offered it. I’m completely disgusted.

I am having a very bad experience with Audi. The costumer service is terrible

Not recommend. Beware when retuning a lease. Always ask for a pre-inspection. They will charge you for everything, even if they have to make up problems.Also, I am not sure why they send those tire measure thread cards prior to the end of the lease. When those show normal wear and tear, they will still charge you for 4 new tires.

AUDI New Orleans has to be the most unprofessional, unorganized, dealership in the world! Shipped my car there the day before my service appointment, called 2 days later and they had to walk the lot to find my car...had not looked at it or called me (I had an appointment) wondering why I missed my appointment (since they just blew me off). They will lose your car, not fix it, not call you, etc. Soooooo awful of a dealership!!! Never go there!!! Go to Mobile, AL Audi! They are friendly, organized, and professional!!

Audi America & the dealerships need to stand behind the vehicles to better represent the brand.The front license plate on my brand new Audi A6 was attached to my car off centered and crooked.The dealership (Audi Queens) installed the front license plate by randomly drilling holes with sheet metal screws (4 screws 3 different sizes) through my front grille, resulting in significant damage to the grille of my car.Audi Queens has admitted to causing the damage yet refuses to repair it stating that drilling through the plastic front grille is standard procedure. I have contacted Audi of America several times in the last few weeks and they are too slow in responding and have not yet remedied this issue.Question to Audi America, is this really standard procedure to randomly drill through the solid plastic front grille on a 2020 Audi A6 without any pilot holes/dimples to indicate correct placement, aligned and centered on the grille?

What Audi of America and their dealerships are promoting and selling is not luxury. Its a scam. My vehicles engine pistons failed after an ongoing oil consumption issue (yep, a known issue with prior years models resulting in a class action lawsuit and also a safety hazard to be driven). This was a fully maintained vehicle (mostly at a dealership and with all of the service records, including those from the 1 previous owner), with less than 90,000 miles. However, basically since I didnt buy it from a dealership it had no warranty the thousands of dollars (over $6000) of repairs were up to me although this is NOT normal, expected wear on a vehicle at this point. Both dealerships in my area had not upheld the service I expected for the cost prior to now, which I why I had tried another shop (with a certified Audi Tech) and kept record. A suggestion was made to reach out to Audi of America for financial assistance, which after a long bought of additional poor customer service was denied. So I wasted time, without a vehicle, while my partners father was dying, fighting with a company who doesnt care about their customers, only their bottom line.

Big negative ⭐️ It is so unfortunate to see so many positive reviews from this location and then to have my experience not be the same. I recently took my vehicle to this Audi location to be serviced, I was advised that a diagnostics test would be performed to check for any issues or concerns with my vehicle. Of course, I agreed because like anyone I need my car to be operable especially during the current state of the world around us. After the diagnosis was made and I was advised of what I was lead to believe was the only the issues I paid over $3000 in maintenance and repairs only to drive off from this location less than a mile and have my car completely shut down in the midst of midday traffic which could have cost me my life! I immediately reported this issue back to Derek Lemery at Audi Orlando which Mr. Lemery who advised me to bring the vehicle back to have my issue corrected. I then paid to have my vehicle towed at my own expense back to the location.Upon returning my vehicle back to this location I immediately reminded the staff that I just left there and spent thousands of dollars to have my car serviced and to now to have it not operable was completely unacceptable after spending $3000.This leads me to believe my car issue did not address at all but there another was another issue that they detected and claiming it to be something unrelated to be the current cause of my vehicles problems. My issue with this is that not only was my car not properly diagnose an address but I’m also not getting any satisfactory in resolving my issues and concerns. I reached out to his location and was met with unprofessionalism and a lack of empathy. Imagine during a world pandemic where people are losing not only their jobs but are now being robbed out of money that is needed and can be used to take care of other financial needs within their lives. I also reached out to the corporate office to see if I was able to get a better resolution or someone there with a sense of empathy and understanding and of course professionalism however once again I was amazed to find that did not happen! Maybe, I did not sound or look like their Preferred customer so they decided to treat me in a different manner, however, I will not accept this type of treatment towards myself or my property. This is beyond unacceptable I will be exploring other methods to get my issue resolved.

I would give 0 stars but not available. Horrible customer service. I have a 2012 A5 with a known timing chain issue that i just found out about because I need a motor. Last year there was a class action lawsuit for this issue and Audi extended the warranty to 10 years 100000 on specific vehicles. Mine is just out and they are refusing to help in any way. I have been leaving messages for a Justin who is a supervisor(last name unknown) for almost a week now and no response. I finally hot an Emily on the phone today and she told me in her best customer service rhetoric that we wont help you. I cant even talk to the person/people who made this decision because they are not customer facing. I mean how do you have a well known issue and not want to help your customer out? Im in the car business and have given up thousands to help customers out and you have this multi-billion dollar corporation that will do anything??!!! My next car is definately not going to be an AUDI based on customer service and AUDI not stepping up to help a customer in need.

I have several Audis, my most recent being a 2010 S5. Beautiful car in mint condition and 78,000 miles. It recently alerted me to pull over immediately and turn off the car. It was overheating with no prior warnings. I had it diagnosed and the engine seized and requires a new motor. That awful that this could happen with no warning of such, never has a car done that before and I disagree with your most recent denial of my complaint. Your reputation precedes you and I have always loved your vehicles but a car is not supposed to blow an engine with 78,000 and no prior warnings.It that the reputation I should have now and relay to anyone thinking of buying an Audi?Im asking for reconsideration. You a better than this.Terry Bowman

Like other reviewers I would rate the Audi organization with “0” stars. What a gimmick! They claim to be a high end, high quality, and high price automobile and that couldn’t be further from the truth.I own a 2013 s5 Cabriolet. I have 42,000 minutes (low miles). It is kept in the garage and serviced as per the recommend intervals.My car is immaculate. The Audi system is overrated. From the sales process to the maintenance department, everyone is rude, condescending, and dishonest.My soft top is wearing very poorly. I understand my car is 7 years old, but considering how little I drive it and garage it is a disgrace. This model is considered to be a high end, high quality auto, but is not even close to that. I have made a request to their customer service and they have been procrastinating on making a decision for well over 6 months....does that it even come close to excellent customer service? I think not! I received extremely high service from my daughters Kia dealer.So after more than 6 months they denied my claim.I can now say that I would NEVER purchase another Audi again. Think about their decision not to help me. The consequence is lost future sales....another reason Japan, and South Korea are growing market share and Audi is loosing market share.Thanks Audi for being so professional and helpful. Your entire process is substandard!

Ive been trying to get customer service and a resolution on my 2018 $65,000 SQ5 but Ibe been given the run around for over 2 weeks. The rep flat out said theyre nothing she can help me with, and now Im stuck spending $3000 replacing all brake pads at 14,800 miles of Highway driving. Extremely disappointed with every level of service.

The worst customer experience ever. You guys are the shame of the German Technology. Lack of procedure, lack of people skills, unclear time frame to solve the claims, You guys are a BIG JOKE.

My experience has been excellent. Having worked for both BMW and Lexus, my Audi purchasing experience eclipse’s those companies. Great car, great sales experience and great customer follow up.

I have owned a number of Audi’s including an R8. My 2016 A6 will be my last due to the poor corporate service and poor company attitude in dealing with a known issue. At 13k miles my rotors were warped. The service tech told me at the time that this is a known problem and they replaced them as a courtesy. At 31k (18k miles later) they are warped again. The service tech said that my brake pads and tires look great (original since I leased the car). Both the tires and brakes illustrate I drive the car conservatively. I live in SoCal with a moderate climate so environmental issues can be ruled out. I’ve owned many cars and never once had rotor issues, let alone twice at 31k miles.I contacted Audi of America and they are standing by their decision that this is a normal wear and tear item. I understand that it falls under their excluded warranty items, but something is wrong here. I am not the only one with the problem. If you search for the issue you will find it is a common issue with their brand. I had planned to replace this car with an another Audi when my lease ends in 3 months but not after this. I do not wish to make this part of the cost of ownership calculation.If anyone is thinking about a class action lawsuit, put me on the list.

Good car model... I love this brand

Disgusted to see how much money Im pouring in to my Q7 for gas. The fuel efficiency is less than 10 MPG when its advertised as 19/25. Stealers!

After owning 6 Audis, I asked for a $200-300 goodwill to resolve a map update issue. Denied. Couldnt care less.

Thought Audi were good cars because of their service and reputation. I got my a6 serviced at Audi Smithtown. My adaptive braking stopped working. they fixed it and charged me $785. But it wasnt fixed took it back and they had car about 3 weeks. Got it back drove down the road and it stopped working. For that week it went on and off. so i called my rep to tell him what happened but he wasnt there so I left a message. No reply for about 2 weeks. Called coporate told them what happened. The reply from smithtown was they didnt charge me and gave me 10%off price. they did the latter but not the former. So now i go to another dealer Biener and they tell me it $1800 to fix. They showed me what was wrong and explained how to fix everything. So now I call back coporate to have money transferred to Biener. Cant get through. No problem. I will just take them to small claims court to get my money back.

I want to send Audi of America a complaint about their dealer at Continental Audi in Naperville IL. During the buying my third Audi from this dealer, they choose to enrich themselves and cheat a customer. I turned in my leased 2015 A5 Convertible and purchased a new 2019 A5 convertible. The salesman and the sales manager deceived me in grounding the vehicle by telling me that all charges were included. Two weeks later, I then received an invoice from Audi Financial for $1,400 for mileage overage of $4K mi.I called the dealer, they ignored my request. I finally told them I am writing Audi America, then they replied with oh sorry. I will never do business with the dealer again. If you want a more honest dealer go to Westmont.

Poor customer service. They don’t care about the customer. Long story short, my parents have 2 Audi’s and one of them has a timing chain issue and a turbo issue and the car has low miles. My parents always take their cars to an Audi dealer and do every service when it’s due and they don’t want to cover it 100%. Doing a little research it looks like this is a know problem with the Q5s . Sounds like a manufacturer defect, why should thwy pay for that? I would not recommend buying an Audi ever if this is the type of service they get. I was thinking of getting one, but no thank you. Hope you all sleep well at night taking people’s money

I think that Audi is one of the best if not the best car brands.

WORST CUSTOMER EXPERIENCE OF MY LIFE! Will never buy an Audi again. Bought a CPO 2017 Q3 there was a leak in the car. 3 dealers later they find the leak that was due to a windshield that Rockville had replaced before they sold the car. Now they wont replace under warranty because they say it is aftermarket. Customer Care is just a joke dont waste your time there. Worse yet they want to charge a diagnostic fee too. NEVER EVER BUY ONE OF THESE CARS!

I contacted Audi customer service in June 2019. They replied by email and phone. I replied to their email and phone call several times and I have heard no response. They are ignoring me. Why?

Good

It was a waste of my time calling them I thought they can help me with my car and then they ask me to bring my car to get it check out at the Audi dealer and found out whats wrong with it but they didnt do anything about it. I waste my money with Audi checking my car also. I have to pay 150.00 and nothing got done

I have tried to purchase this car since December, not one so-called dealership helped, was knowledgeable, cared, I have now bought two cars with other manufacturers, and this pathetic excuse will never get my business

I LOVE IT!!!!!!!!