I wish we would have caught the associates name that helped us. Great guy, great personality, personable, friendly and super helpful as we purchased a Weber Spirit E-315 grill!! All employees we encountered were very nice! It was refreshing!!

My husband ordered a washer and dryer. We had to wait a month to get it delivered. The delivery crew went to the wrong house, said we werent home and moved on with their day. Once we got that sorted out they showed up and started to install the dryer and broke it. So we got the washer and no dryer and still havent heard from anyone about a replacement dryer. Who knows how long that will be. I will NEVER order appliances here again. Absolute dog s#!+

Arrived in the morning, asked for some help with a large order of lumber. After waiting about 10 mins someone arrived and asked me what I wanted. I explained I needed 15 2x12x12 boards, 16 4x4x10 posts, 2x6s, etc.. He asked you couldnt get a cart? I replied I thought it was a lot for a cart, he said it was not, rolled his eyes and continued to be rude. He helped to load a few boards then another person arrived (Tyler) who began helping. Employee number 1 left, did not see him again. After loading everything the cart would barely move with two of us pushing. Tyler left to see if he could get more 4x4s as I was one short. I sat a bucket of stain on the cart, at which point it tipped spilling all of the lumber onto the floor. Another shopper and a couple of different employees helped to put the lumber onto two carts this time. None of the employees who helped to load stuck around a second after the aisle was clear again. Eventually I was able to check out. The lady at the register asked if I would need help, I replied that I would please. She called someone, they never came. I rolled the carts outside, unloaded both carts by myself and secured the load. During the loading process I observed a lift truck deliver a small pallet of something looking like shop lights to a truck. These could probably have been delivered in a shopping cart. Earlier I observed two sheets of plywood delivered to the front and someone help load them into a pickup. No help for me and the >$700.00 worth of lumber I purchased that day nor for the $400 I had purchased the week before. Was also great having to work my way around all the personal vehicles parked in the contractor loading area. None of them had a fleet plate or logo. Saw a guy with a shopping cart leave with some short pieces of wood and 4-5 T-posts. Glad was able to use the contractor loading so he did not have to push the heavy (shopping) cart any farther than necessary. Pretty clear that individuals do not rate.

Generally everyone is helpful. Cant stand self checkout and long lines.

This is a fairly decent store although it can be hard to find staff to help you do things. My favorite spot is the garden department. The girls that work and check out try their hardest to answer peoples questions and often will Google something for you as you stand there and wait for an answer. Their trees are 50% off now. They are a bit picked over and a little haggard from the hot weather. But if youre saving 50% and water them good when you bring them home and plant them, they will do just fine.

Had many things to buy. First guy in back was very helpful. The rest lacked any kind of personality or customer service. But we got everything we needed.

Our second home since we work in Construction. Were on a first name basis with most employees. Love our local Home Depot

There are times I wish this store was connected to our old trailer so we wouldnt have to go to Hermiston so often. For the most part they have what we need but there are times we have to go to Ace Hardware to get some little things still needed. There is great friendly helpful informative service. However, I do not care for the quilty of their wood products at this time.

Great store selection is limited so order ahead if you plan on getting appliances.

Clean, really enjoyed just being able to walk around and look at everything loved the rugs some are so soft

Asked 3 clerks about cupboard shelf brackets. The first one who was visiting with two people said oh some are back there and some are maybe on isle 9. Wrong kind of brackets. Asked another no idea and walked off. The third one after talking to other employees as service desk, then helped someone after us. Then was talking to another employee, then said oh do you want something. Oh we dont sell anything like that. I put my purchases back and left the store..

This home depot has gotten better thru the years for service, but I still like the smaller stores for customer service.Home depot does usually have all the stock I need but I just dont like the big crowds of people shopping at the same time. Just my opinion...

Call Dan from LaGrande Oregon, to get a price quote on almost $1000 worth of product on top of delivery to Legrand Oregon and was turned away and told to do my quotes online. As a 60-year-old man I am computer illiterate that is the whole reason why they get paid at Home Depot they run around the whole warehouse hunting down price quotes and products for delivery. It seems to be that all Home Depot does is pass the buck on to somebody else or they sit back and worry about if and when theThey were going to get their lunchtime. That’s after I was told it may take some time to pull the order together but was pushed towards the online part of it. Isn’t that why they get paid hourly wages to do work instead of sitting behind a desk pushing the book under somebody else????I’m very disappointed in Hermiston Home Depot I guess I’d rather do my shopping here locally

They took care of my return but lacked the simplest manners! Even a Hello would have been nice.

They have most of what a guy needs from time to time. I know my way around the store pretty well, but when I do need some help about something specific. Its a bit hard to find someone who knows enough to help around there.

I love the store but the girl who helped me was the worse customer service from her not knowing nothing not knowledgeable what so ever she looked like she was under the influence of some kind of med Lylyana Jaime is her name

Hard to find anyone that knows anything about anything they sale. Not just this store but every home depot I have been in. And never expect any of the younger workers to help load anything heavy. They will find anyone over the age of 70 to help. That also is at every home depot. I get great merchandise. And horrible service. Rarely shop there. But wanted a toro mower. They were the cheapest. Just under 3,000.

Cant think of anything wrong about the place. its perfectly open, theres lots of space, loads of everything. would recommended going here if you needed anything

I like to shop at home Depot, especially during the spring and early summer, always have new plants that come in so you never know what you will find that will help you have a beautiful flower bed.

I love going there I always get a bunch of stuff from there we have a lot of repairs to do and they have it all

Went to Home Depot to buy a few things for my house. Spent several dollars on these items. And when I went to go check out, I used the self check out and I tried paying with my debit card. Well my debit card for some reason got declined. So I ended up paying with cash. Once I got into my car I checked my bank account because I knew I had enough money in my checking account to pay for what I was getting. I noticed that even though my debit card was declined (I had plenty of money in my account) it still took the money out of my account. So I paid double for my items. I went back inside to the customer service desk and the girl at the desk said sorry. There is nothing we can do about it. So basically Home Depot stole money from me and could not care less on fixing that mistake on THEIR PART. I will not be returning to Home Depot. Their customer service has always sucked. They do not value their customers one bit.

Nice to have a Home Depot in a smaller town like Hermiston. We just moved from California and it nice to be able to walk into a Home Depot and get just about anything you need.

Its good not crowded like other home depot stores.

Absolutely horrible and slow customer service. I went in to buy an impact and drill combo along with a battery and I waited for over 30 minutes after asking 3 different people for help!

Very helpful staff, Had no problems getting what I need.

Ultimately I got it fixed, but I have not experienced such a bad customer service in the last 10 years at the Hermiston store. They need some serious training.

Staff was friendly and very helpful as I made a purchase and also a return.

Best selection of home need I found. Good customer service. My always go to hardware store

Dont call this place to see if they have the item you seen on line just to make sure they have it before you make the drive!! It said they had 2 in stock but I have learned not to trust what it says on line because I have drove there just to find out they didnt have it! So after waiting on the phone for 33 min to see if they had it, finally they came to say yes I think we have one......oh my gosh people.....really!!!I normally wouldnt wait on the phone that long but I was very curious to see what they would come back and say.I figured they took their lunch break!!!Come on people, where is your customer service!!!

Has a great selection. Getting help with and guidance is sometimes lacking. But overall, one of the better home depots Ive been in.

They completely failed their big words in their commercials. Masks required!! Too many idiots in store, customer service was rude abd unhelpful.

Disappointed the plants were sparse & expensive. The selection of veggies was great. I found exactly what I needed.

Joshua was very helpful. He made sure we got the correct batteries.

Customer services has gone down tremendously sadly.

Very helpful.. easy to find.. good staff .. not rude .

Once a month on the first Saturday of the month Home Depot has a free kids project. They provide a little kit to make a car or pencil box or something really fun and they provide paint to paint it if you want. Its awesome

I can always find what I need here. Lots of helpful employees as well.

No customer service. No one knows anything about anything. Ace is the place!

I like going there for plants,not enough help around to even ask a question

Home depot is the place if its not on shelf its on line . Great value great products . And always great ppl

Very clean but not the best inventory I seen at Big Box stores.

Great place to go and a lot of helpful people

Prices seem more expensive recently. Great customer service tho and can usually find what we need.

Typical Home Depot. Clean, well stocked. I got Formica samples I needed and left, no need to talk with staff.

Went to buy a mower and was pleased with service provided, a+ from start to finish.

They have most everything you need

Fair selection, staff less than helpful/knowledgeable but friendly. The check out girl was more interested in a dog than helping us check out. When she ran out of bags said Oh, well you can get some more if you want. Theyre that (pointing) way lol.

The friendly help I received made do the right choices. Even the check-out was a pleasure.

The home depot has evreryrhing for your home and garden and their employes are train to help if you need it

I ordered a small propane heater on line in early November. It didnt operate properly when I received it, so I returned it to the local store on November 13. The return clerk asked if I would like to order a replacement and after indicating I would, the clerk placed the order and gave me a receipt indicating it would be delivered to the store and available for pickup on November 27 and I would get a call to remind me it was there. (So far, good experience)Since I hadnt received the call, I phoned the store today November 29 and was told it wasnt there yet. When I asked when it was expected, was placed on hold for a minuteAnd then told they werent sure. I was then told it was backordered. I then asked why I hadnt been called and informed of that. My answer, I dont know. After asking again for an approximate date, and being placed on hold for a couple of minutes, a different person came on the line to tell me Home Depot would not be getting any more of the heaters.Final analysis, a disappointing experience that has me reluctant to buy anything that has to be ordered or has the possibility of malfunctioning that might need to be returned

They never have what they say they have on their website.

Unfortunately this Home Depot has absolutely hurendous service. I would not recommend supporting this store.

Usually always have what I need.

Great service. But the carts with no rails for hauling large loads of timber are not great.

You are letting numerous people in your store without masks. Not only is this in violation of state regulations, but it tells me that their money is more important to you that the well being of the community. Shame, shame

Ordered online, used curbside pickup. Used the app to notify we were there order came out within 15 minutes.

Easy peasy.

Employees are very friendly and helpful thanks guys and gals!

Staff was very helpful and we found what we needed easily.

Friendly customer service, found what we needed. We were in and out in a short time.

Great store and very helpful employees, Alyssa Brownfield was so helpful, Thank you so much

Great customer service and very clean.

Door Attend, not help full, just standing around, had to climb over the power carts, to unplug it from the wall, over x3 carts, hope Jeff the Manager reads this. .

I o r ordered online and picked up in store.. Couldnt have been easier. Short wait for great service. I thought I had set.up for curbside but there was a glitch. Otherwise I would 5⭐

A good place to get tools and other additional things for the house

I actually found 2 employees who knew how to help and not run off and hide.Congratulations to Juan for his help on the phone and setting aside what I needed. Had he not done that, my 100 mile trip would have been for nothing.His willingness to take the extra step is so refreshing from Home Depot.

I just love Home Depot. Always have what I need.

Always better off finding things on your own

Proud of em. Still professional and courteous despite the way of the world today. Thanx yall

I dont know why I cant undo the star . Ok we buy blinds for the window for 3 different homes we are fixing so we can sale but we buy a way too many. So I went to return and get stor credit but the say we cant return because they ben cut Im like they are not even opened yet nothing is cut . They are in the boxes and everything inside in plastic and not opened. I told them you know what keep them. They wont make it right 4 me I know . They dont care . Thats cool I dont like to go to home depot no more. From 1 to 10 I like to give 0

🌟🌟🌟🌟 mostly due to the personnel non-availability when you need to find a product, or to have something explained. Fantastic products..

Customer service was good this time aroundunfortunately company policy did not allow the employee to cut the lumber exactly the way that I wanted even though set employee knew how

Love the big boy toy store. Great and helpful employees. Sadly this covid bs is messing up dyi plans with limited stock to do them with.

Clean and cool..

Love Homie Depot! Christmas lights and lamp parts

The staff are kind, but not generally very knowledgeable. Store is clean despite how busy it is. Overall a decent place

Good Ole home depot.

Bought a dishwasher which was great till we got it home. Missing parts.

Always have what i need in stock!!!

A very wide variety of things you could need in home repair which is great if you know exactly what youre doing. Needless to say it is sometimes near impossible to get help with a question or anything else. I generally go there for large purchases only. Occasionally if I know where the part is I might pick up a couple small items

Its a huge store. Found what we needed by asking for help.

Good customer service. Ask for help if you need it. They will make sure you get what you need if they have it.

Had a woman in the flooring department walk us through on what we need, how much, the equipment and the steps. I cant wait to start our project!

Very helpful and friendly was in and out within 20 minutes

Home Depot not happy with them could not buy a gas stove had to order it online from Home Depot will not be delivered to my house until the 28th of February seeing if I can find a different one somewhere else not happy

We probably shop at Home Depot as much as we shop for groceries!

You can find everything for home repair and spend a lot of cash in this monstrous hardware appliance and more, Chain Superstore

Very helpful staff..

Home Depot is going to have most of what you need for common projects at a good price. Its the odd or unusual things that youre probably not going to find here. They remodeled the front help area to make it more accessible.

Well please ladys that work on paint department try to ask how can you help please and dont ignore customers please

I should have just driven an hour to the Walla Walla Home Depot. We needed to order a washer, dryer, and vanity. We asked the SUPERVISOR for help and she called someone. Waited maybe 15 minutes and saw her scoping out if we’ve been helped yet. I walked around to see if I could get help from someone in this group of employees. We all made eye contact and they all ran in different directions. My boyfriend had to go to a different department to get another call for help. We waited another 20 minutes. THANK GOODNESS sweet Ashley was able to help us quickly. Overall bad experience but so thankful for Ashley...

No assistance offered, asked for help locating an item and got blown off.

Cool dude helped with keys. Their key machine is next level good!

Helpful staff and always clean

Knowledgeable, friendly staff

Clerk screwed up purchase by first scanning 2 of an item when they were different and $10 difference in price. She then removed wrong items from purchase. Told me I had to go to customer service and wait another 10 minutes to have purchase corrected after paying. A lot of extra time wasted and frustration. Clerk who fixed purchase was fine and pleasant.

Great. Had what I needed and prices were low.

Loved it. My husband sent me with a list and I was so out of my element. Now I know how he feels when I send him to the feed store 🤣

Always has your home improvement needs. Friendly Staff always willing and eager to help😁

Hermiston store has a lot of people on payroll but not too many working.