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The Downtown Sewing Machine Co
155 S Water St # 130, Henderson, NV 89015, United States
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The Downtown Sewing Machine Co
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Jo
Review №1

Small business, family owned, but stuffed with goodies. Polite, sincere, knowledgeable assistance. She is moving this business into a larger space, just up the street, cant wait to see what she has in store. My wife and I visit often. See the photo of our latest purchase and quilt project results.

Pa
Review №2

She always has what I need when I need it. Polite sales personnel. Cant wait to see the new location.

Sa
Review №3

Everyone provided my dad and I excellent service with selecting and equipping my new sewing machine with everything I needed for the projects I want to make. They were super knowledgeable and I left the store with confidence. And Im sure Ill be back for fabrics in the future! Way better than a large-name crafting company.

An
Review №4

They take great care of my old machines. They run so much better!

Wa
Review №5

I will say, I bought some fabric and a cutting tool. I will also say as a man the employee ignored me and then was at best luke warm. I will not be returning to this shop. Men quilt and we also have money, just like the ladies.

Ca
Review №6

They didnt have the sewing embroidery machine to demo but gave me an informative handout and answered all my questions.

Ar
Review №7

Great little shop. Owner very knowledgeable. Very helpful.

Tr
Review №8

Told me they would look at it the same day I dropped it off, before I leave in case it just needs cleaning, because, Im from out of state..I only come to Vegas every few months.. Told me also to let them know when Im coming into town the next time to have it ready.. None of these were done.. And, to top it off they put a sticker from their business on my machines to remind me where I went. If I wanted a sticker on my machine, Id have took it to a vinyl shop! If your gonna tell me what your gonna do and dont do it, I cant trust you. Plain and simple. Took 6 weeks to clean and replace a bobbin holder.. they seemed to be really busy when I dropped them off. I get that family was in the store. But no personable service when I picked up the machines. Didnt have a care in the world that I drove in from out of state just for them. geeze

Le
Review №9

I stopped in because Im looking for upholstery fabric for a new sofa slip cover. The **NICEST LADIES** were in there. They didnt have the fabric I need, but took the time to provide me the information for some alternate shops and told me to check back in with them if I still needed help. When my quilting fabric moratorium is up Ill be in here looking for more. Small businesses make our communities better. Thank you ladies!

BB
Review №10

We met with Angela and she was so helpful and friendly. We will definitely patronize this store for all of our sewing needs and it is located conveniently to us. Great customer service and prices.

Ka
Review №11

Lovely sewing shop. A little bit of everything related to sewing. Personable Owner.

Go
Review №12

Cool place! Very helpful, and knowledgeable about sewing machines if you need it serviced. Reasonable pricing! 👍🏻👍🏻

Ma
Review №13

Brought my sewing machine in for repair. Im a newbie. Woman checked it out and gave me some tips. It wasnt broken! My go to place from now on for anything sewing related! Thank you again.

Lo
Review №14

The customer service at this store is terrible. Being a small store and we are big supporters of shopping local this makes me very sad. My mother purchased an expensive embroidery machine that she could have purchased at any large chain, she purchased here with some freebies that came with it from Brother. These items were backordered. The only way we found this out was by stopping by. We asked her to check the status several times over the next few weeks which she repeatedly said she would with a terrible attitude. The final call she stated “you’ll get it when it gets there”...incredibly rude. I can’t believe anyone would act this way just by asking her to do her job. She was nice while selling the machine but anything after...you are on your own. We have no hopes of seeing the items now. We will never shop here again.

Lo
Review №15

This place should be listed as a quilting store. Lovely people and wonderful little store. Found some stuff that Ive never seen before and Ive been to quilt shops in 6 states and several in all of those. They had some great stuff on sale as well. Wish I had more time and money!

Vi
Review №16

I not only bought my last sewing machine from Carrie but they have also been servicing it ever since. In fact, I just got it back and it is like a brand new machine. I wouldnt take my sewing machine to anyone else. She has always been straightforward with me about how long it will take and updating me if there has been a problem. She is the greatest.

Ba
Review №17

Great staff and excellent buys when items are on sale. Small shop big on selection.

Je
Review №18

They were great when I bought my first Hobbylock 2. Then I took advantage of their buy-back program to pay another $300 and get a Hobbylock 2.5, which is supposed to automatically adjust the sewing tension, which it certainly does not do. The free class I was promised was not scheduled for over a month. After several emails, I finally got on the class schedule. Called to ask if I could just have a minute to go through the automatic tension adjustment rather than sit through the whole four hour class today and the owner, Carrie, was rather rude and abusive and told me to just come to the class. I Asked if I could come one day in the near future for a short tutorialOn the automatic adjustment feature, as I did not want to sit through this four-hour class for only one issue, and she kept shouting “come to the class today.”I feel I was sold this machine under false pretenses of it automatically adjusting the tension and now I am probably going to lose servicing under my warranty cuz I refuse to deal with this rude person.

Je
Review №19

Angela was very helpful and so is her mother, and the gentleman as well. With information. And we will be stopping in again for that Brothers Machine.

Ka
Review №20

I stumble upon this store through Google looking for a place that carried Vintage stuff for older Singer Sewing Machines. The lady that was there said they also repair them. Good to know if I ever need a repair.

Be
Review №21

Great service and acknowledge. Has everything I need.

C
Review №22

Super nice staff. so happy

Te
Review №23

Been using her for years to take care of my sewing machine. Best place ever.

Ve
Review №24

Nice shop, Nice people, very friendly. I recommend that place.

Ga
Review №25

She sales material, sewing machines, notices, and sewing machine furniture (Custom made).

El
Review №26

Love the store love Carrie and her family!

Jo
Review №27

Reasonable pricing and great on servicing sewing machines.

Pa
Review №28

Not very helpful unless they know you. I was new there & they ingnored me when someone they knew came in & found out I was looking for machine repair & they couldnt talk me into buying a new machine.

GA
Review №29

Great shop and they sale Pfaff. She repairs sewing machines, has machines, material, and sewing notches.

Ka
Review №30

Carrie is the best!

Da
Review №31

Take my sewing machine in and have of its gone very Bad place to go to its like taking a car in to be fixed for a radio and than the engine is gone I fixed it

Ti
Review №32

Worst customer service ever!!!

Ca
Review №33

Great!!

Je
Review №34

Outstanding

Ro
Review №35

Real nice store

sa
Review №36

Awesome staff

Information
84 Photos
36 Comments
4.4 Rating
  • Address:155 S Water St # 130, Henderson, NV 89015, United States
  • Site:http://downtownsewingmachine.com/
  • Phone:+1 702-457-9600
Categories
  • Home goods store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:10AM–4PM
  • Thursday:Closed
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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