Dr. Estrella went above and beyond during our visit. She knew a decent amount of introductory Spanish to communicate directly with my Mom, which was really appreciated. Plus, the doctor took her time answering our many questions and concerns. We left the exam feeling informed and supported in my Moms eye health journey.

From the kind lady at the front desk to the nurse staff and doctors! You guys truly made my day! I travel for work and was dreading the eye doctors but everyone in the building welcomed my fiance and I with open arms. The nurse staff are amazing! Huge Shout out the kind women who did my contact training also huge shout out to Paola! Thank you gals so much for all of your help! From your friend with the green eyes thanks again for everything!!

Great employees, the technicians listened to all my concerns without any judgment and the doctor was so nice. I had a few questions that were answered promptly and the optical consultant helped me pick out glasses to fit my face shape which i appreciated! She explained everything so well since i was concerned with what medicaid covered and what had to be paid out of pocket! For a first time glasses wearer i will always go to Galleria Lenscrafters for prompt service and great prices!

Patrick was great!! he was the nicest and most helpful sales person I have ever met! He made this experience so much more pleasant than what I expected and was able to get me my glasses within the same day of my eye exam! I will definitely be going back to him and recommend him to anyone who plans on going there! Dr.Estrella was also very nice and really cared about what I had to say! Overall my visit was amazing and I really am happy with my visit!

I had the absolute pleasure of being assisted by Joel and Liz at the Galleria Mall location and can’t say enough about how awesome they were. Liz was an absolute doll! She was clear and concise when answering all my questions and was an absolute pleasure to speak with. She’s adorable as well so that was a nice plus :) Joel was completely awesome! He went above and beyond to make sure my daughter would be well taken care of. Also, Nancy did an amazing job getting the glasses done in record time! I can’t thank them enough and will be sure to be back here for any of mine and my families vision needs! Thank you so much for such a great experience!

Thank you for everything! I had a wonderful experience from the start at the drs office to picking out my glasses. Everyone is so helpful & they keep their stuff very well organized and clean!

Let me start off by saying that everyone who works here is super nice and welcoming. I had an eye exam and it was fairly quick I didn’t wait too long and paperwork was easy to fill out on the ipad. I would like to thank Patrick, who helped me order my new frames and sunnies. He was patient and made sure to get me exactly what I wanted. I am very pleased with his service. He was kind, professional, and efficient with his work.

Luth of LensCrafters Galleria is a crown jewel of customer service. I would rate my experience as superb had it not been for her attention to detail, warmth, and efficiency. Thank you thank you thank you!Gratefully,Jennifer

Short wait times, great staff, I highly recommend!

This place is wonderful. The staff is friendly, fast, and on the ball all day long. Thank you to Joel and Wendy for being so polite, profession, and courteous.

I came in for a small repair and cleaning. The service was friendly and very quick. A huge thanks to Mya and Lu for helping me out today!

I have been going to this location for three years. I have consistently found just the right pair of glasses for me. The price has always been competitive to any other store, and I did my homework about that. On top of that LensCrafters offers a protection plan - frame and lenses for one year, $25 deductible for as long as the year, nowhere else does that. One technician in particular is my favorite and that is Maja. She has been just SUPER with me. Ill go in and wait extra to se her, but the rest of the staff seems just as dedicated. All in all it is a happy place, for them as well as me!

Stopped in a for glasses adjustment...for a set of glasses I bought online. Wendy was awesome! Diagnosed the issue with a bent nose piece and got me fixed up right away.

Perfect record keeping made it so easy for me this time around.Great teamwork ladies!!!!

Wendy was awesome, she hooked me up with some very comfortable nose pads for my glasses. I had checked four other stores and none of them carried nose pads for some reason but Lens Crafters came in clutch 🔥 thanks again!!

I recently had to go and renew my eyeglass prescription, and after I saw the doctors, went and picked out a new pair of glasses. My experience with the staff at this Lens Crafters was exceptional! They were attentive to all my needs and very caring with just a the right amount of patience as to not be pushy. I have received many compliments on my new glasses and will certainly recommend them to all my friends and family.

After my horrible experience with another location, my son needed a new prescription so I decided to go to this location for his appointment. The staff was so welcoming, knowledgeable, and patient with my son. I was so surprised by the difference in customer service... but happy that my son wasn’t subjected to what I had experienced at the other location! They’re all so professional and good at what they do.

Great help, you can walk in anytime for FREE glasses adjustments. Kind workers!

Great Dr she was very nice and was great with my child for his first eye check up. And the lady who assisted in trying to find the right pair of glasses was very patient with my family as we are an indecisive bunch. Highly recommend this location all staff were super friendly.

Everyone there was very friendly from check in to being done and everything explained clearly. Rhonda was very nice and friendly great personality 👍

Discourteous Thieves only highlight was DoctorI asked a simple yes/no question where the intake person went into some long explanation and attempted to terrify my 6yr old in a blatant attempt to collect money from me for unnecessary tests. They administered a test and all but said my exceptionally bright child was “just being difficult” again attempting to scare her so that I would agree to spend unnecessary money. Flat out told me that a test was medically unnecessary and administered it anyway, I’m sure so that they could collect from my insurance for the procedure. Even after I told them to ask my child, the patient, for the answers to their questions they directed ALL of them to me which is disrespectful. The doctor was the only highlight. He was polite and courteous, asked her questions directly and only nodding for affirmation towards myself. Then the sales person he handed me off to was just as bad as the office personnel, and then some. She handed my daughter the most expensive pair of frames and when my daughter liked a different pair she told her all the reasons why she didn’t want them, handing her back the expensive pair and forcing them on her making my daughter respond with “if I have to have these ones they’re fine I guess,” which made the sales lady happy and instantly pull us into her chair of ridiculous charges. She added all these unnecessary options to the already inflated cost of the lenses. She even went as far as to lead my child into saying “yes we use computers at school,” which isn’t really true like it was when they were doing distance learning. They use computers 3 times a week for maybe an hour a day for test prep and testing only. The cherry on the top of this sundae was when she refused to give me a breakdown of what each of these extras were costing me. Instead she gave me one lump cost for the frames and another for the lenses. I’m not a chump that’s about to pay over $100 out of pocket, so I called ClearVision who were able to get her glasses for $0 cost to me, and broke the pricing down, where I was happy to pay a $25 charge for better lenses and frames. I even ordered 4 extra pairs from Zenni with every extra they had (blue light blocking, UV coating, shatter proof, even engraved her name into them, etc) that together ended up costing me less than a single pair from LensCrafters. It’s unfortunate that such a polite doctor works with such ignorant thieves.**Update: The form (link provided below) and the dozen or so fields contained within it are of no assistance in this matter. Why should I complete a lengthy form? I am in no way interested in going out of my way any further to be robbed. If you see the response from owner below you can see how ridiculous they are. My name is clearly listed. If theyre honestly interested in resolving the issue they should look up my file and reach out directly, not put some sad response on my review in a desperate attempt to make it look as though they care. Just saying.

Everyone is so helpful and friendly . Staff works good together. They are not pushy and give you time to select your frames

They were nice and very open to explaining all of my questions and concerns! Love these guys and I’ve been going to this location for about 4 years now!

Patrick was such a help; as a truck driver i dont get a lot of time home to update and even less time to wait for glasses. He was willing to take my Rx over the phone to check lens stock and had me in and out in about an hour! Wonderful customer service experience, I get my eyes exclusively here.

Wendy was extremely nice and adjusted my glasses free of charge!

I have a great experience on this LensCrafters location. Luth was very professional and helpful, she answered my questioned and explained it clearly, and assisted in deciding which progressive lenses will be better for me, since this is the first time I will be wearing progressive lensed glasses.I also got my daughters glasses about 2 weeks ago and just forgot the Gentlemens name that help us, but it was also a great experience.

Excellent Customer Service and great variety of quality frames. Highly recommend.

Judy was amazing as was the other staff. I was a walk in with my daughter and they were patient with us and the other patients. Such a good experience.

Took my son for a check up and and they were very helpful. They made sure he picked out the right glasses for his face. Staff was great and so many choices.

The exam was Great. Joel was extremely helpful and honestly such a pleasure to get frames with.

The woman that helped me was very friendly and professional she was very helpful also! Thank you.

Great experience with Joel Massaro. Very professional and knowledgeable person! Thank you

Great customer service. Very patient and understanding

Got a free adjustment and cleaning so fast and easy!

Lost a screw in my sunglasses and they fixed them with quickness and most importantly kindness! Thank you so much!

Very fast service and very professionalGood place to get glasses

Got my new sunglasses they also cleaned my old ones they are all super nice.

Wendy was very courteous and helpful. She went the extra mile and found us a great deal!

Luth was very helpful and patient. Thank you very much!

This place is amazing, got great glasses and the staff is very professional and knowledgeable. all your glasses needs are definitely here

I have been going to this Lenscrafters since I moved here 9 years ago. I have had the best of luck when I work with Patrick Atkinson to have my glasses made. He is extremely knowledgeable, kind to this crazy customer, and always makes sure that my glasses work for me. We are kind of snobs when it comes to only working with him but he makes the experience of new glasses always great. Thanks, Patrick!Update: I have had to go back to Lenscrafters as my glasses did not work out for me. Patrick was so very helpful, as always. And I needed to re-visit the doctor as well. She was very knowledgeable and kind and we were able to get new lenses made - that I can see out of! - and I also ordered a new pair of sunglasses. They are always there for me and that means a lot. Thank you!

Great service! Super helpful! :)

Every staff member that I came into contact with was very pleasant and helpful. Dr. Suk and his team members are awesome. I spent majority of my time with Wendy. She was amazingly patient and helpful with assisting me with purchasing eyeglasses. Thank you again Wendy for a wonderful experience.

AWESOME CUSTOMER SERVICE by this TEAM of associates! Wendy & Maze-Lyn made my appointment a pleasant experience!!THANK YOU LensCrafters / Henderson NV!! 👓

LENSSCRAFTERS Galleria mall the best

Patrick was great!! He was the person who helped me after I visited the wonderful doctor, and his help was perfect! He helped with everything I asked and answered without hesitation or doubt. He always 100% checked to make sure he got what I wanted(: He also showed me the cool new amethyst transition color and gave it to me knowing I would want it! Wow! That’s awesome courteousness if you ask me. Thank you Lens Crafters for always being so upfront, honest, and awesome. The staff is always nice, but I wanted to shout Patrick out in particular for all the extra help

All staff are friendly and helpful especially Ms luthgarda who explained everything about my eyeglasses.

The team at the galleria is excellent. I should know. I work there! Thanks to everyone who helped make my glasses great!

The staff are very prompt and kind. They explained everything clearly and was extremely patient. It was a simple process getting everything done and all staff were very amazing! The woman who did most of the tests, sadly didnt catch her name was so sweet and patient and was very helpful! Dr. Suk was thorough and explained everything well. All in all the entire staff was extremely professional and top notch! I always use LensCrafters and this was the best visit yet! For this visit in particular it was the LensCrafters in the Galleria Mall.

Thank you for fixing my glasses:) great customer service

Great experience! Everyone is helpful and knowledgeable. Great Doctor, he was patient and answered all my questions. Definitely will be my go-to location

I found the staff helpful and polite.

Including an eye exam I was in and out with new glasses in under 2 hours. Amazing!

Patrick was very helpful & had great recommendations

Awesome customer service and great glasses.

Wendy did an excellent job for my wife and !

They are very COVID aware. Your temperature is checked at the door and its very clean and comfortable. Of course, you must wear a face mask. The staff are very friendly and knowledgeable. Dr. Nassar(hope I spelled it right) was great! Overall it was a pleasant experience.

The girl that helped me, had to retrieve the receipt...her name is Mazele-Lyn was very thorough since walking in the front door. From start to finish, she exhibited strong social, kind, customer service skills and attentive to the new policy reg Covid-19 . I give her 5 stars! Shes a keeper!

Easy process. Friendly and great discounts

My scheduled appointment was on time. I didnt have to wait. The ladies in the office were kind and courteous and very pleasant to deal with. The doctor himself answered all my questions and was amazing.

Patrick was very helpful and nice person to work with. Even when he was the only person there he was very nice to me and the other customers who came in and also on the phone. Very professional and funny too. Great experience.

The staff was wonderful and very helpful. The doctor is great. KEEP UP THE GOOD WORK

Wendy is excellent person, and good service.

After laser surgery I needed new glasses. I went to Lens Crafters located at the Galleria Mall in Henderson Nevada. I worked with an associate named Joel Massaro. His expertise and knowledge about how glasses should fit and explained in detail how our vision works using glasses was amazing. I highly recommend Lens Crafters at the Galleria Mall and ask for Joel. All the other associates were very polite and helpful. The optometrist Dr. Dong Suk, OD located inside lens crafters was amazing too. I purchased a pair of prescription glasses for everyday wear, prescription sunglasses and a pair of reading glasses. The service there was amazing.

Amazing employees, good prices i mean what else is there to say upon walking in i am greeted by smiling and cheerful people i love it. Plus i got amazing glasses that I love.

Patrick at the galleria mall was very knowledgeable and full of customer service. I will recommend!

My husband and I had an eye exam on July 24th, we did not have any problem in the office everyone was great. At the store my husband bought a prescription eyeglass and we were told it will take about 3 weeks for the eyeglass to come in but until today we have not received any phone call from them so my husband called to find out what is taking too long because it will be more than 3 weeks and the person that answer the phone said, she will need to call to find out and she will call him back. The sad thing is that she did not call back to let him know what is the status. Come on where is your Customer Service.

Good experience in the office. But I spent a lot of money on glasses and sunglasses. I am trying to call and get an update on if they are in yet or when, and the phone just rings and rings. I have called multiple times today. Turn the ringers up on your phones or something??

Patrick was outstanding in helping me fine the best glasses for myself. This was my very first purchase at lens crafters and with sales personnel like him Im sure it wont be my last.

YES, EVELYN WAS SO HELPFUL! IF IT WASN’T FOR HER AND LIZ HER ASSISTANT MANAGER, I WOULDN’T PURCHASE ANOTHER PAIR OF GLASSES! I LIKED THEIR PROFFESSION ESPECIALLY EVELYN!! VICKY ALSO HELP ME GET MY DOCTORS NOTE! SHE IS GOOD! THANKS LADIES AND HOPEFULLY I’LL SEE YOU GUYS SOON!

Patrick Atkinson was extremely helpful.Great service.

Everyone who worked that day was extremely professional and so kind. I loved the entire experience! 😊

I thought the experience here was incredible. The eye exam equipment is very impressive. Everyone was very kind in the store and it was very pleasant experience. I also like their selection of glasses as well. I would highly recommend.

Walked in to make an appointment. They took my info and said they could get me in right now,if I like. I did and was very happy with office and all the people I came In contact with. Very thorough. I am very pleased. Thank you all💞

A great glasses company. People are friendly with positive attitudes. Definitely recommend it

Been coming to this location for 10+ years and I wouldn’t go anywhere else. Always friendly staff in the eyeglass department and eye doctor department. Selection of glasses is always top notch and prices are priced fairly. Insurance always help a bit. Got a pair for Oakley sunglasses and Armani glasses for under $700!

Everyone at the Henderson Galleria office was extremely kind, helpful & professional. It had been years since I had an eye exam. They didnt rush me, Dr. Trinh & Kelly took the time to explain things and answer all my questions, as well as patiently taught me the fine points of putting contacts in. I would highly recommend this office!

Wendy is fantastic 👏

The staff were very quick and informative. I went in for an eye exam check-up/contact prescription. The doctor was very knowledgeable, informative, and helpful with questions I had asked. Would definitely recommend a family or friend. Overall had a great experience.

I encountered many specialists during my visit that were extremely pleasant, knowledgeable, and thorough. This was my first eye exam in many years and the Doctor nor support staff rushed me through the process, answered all my questions and concerns, educated, and provided the right prescription for my needs. The cost of the exam, frames, and specialized lenses were affordable considering I do not have vision insurance. Highly recommend their services!

Went to lenscrafters there were okay kind of Rush my eye exam try to get you to buy everything you dont need and they dont explain in detail things to you about your co-pay your insurance how much you have to pay none of that they didnt give me real good clarity on anything that I needed. The reception is Vicky needs to have a better attitude

Nice people, good value and service

Absolutely horrible. Was there 1 hr and 45 mins WITH an appointment. Each time I contacted a new person during my visit, and their were 4 of them including the doctor, I was asked for my current prescription or if I was wearing contacts or glasses despite telling each of them multiple times I dont wear contacts or glasses. It was clear no one was listening to me or my answers, which in any medical field is cause for concern. Then the doctor asked why she had seen all those other patients before me since I had an appointment. I told her I was not happy about that. Then when she asked me twice in the course of two minutes if I had my glasses with me I tried to explain my experience in her practice up to that point. She told me she didnt need to hear my story. I told her we were done. I went to the cashier to request a refund and the doctor followed me out and told them she tried to help me but I refused. Please save your time, frustration and health. Go to an eye doctor that has medical staff that listens and cares about their patients.

I came in for an eye appointment and also purchased glasses. I had to switch doctors due to insurance changes, so I was nervous coming back to this location after 10 years because my prior experiences werent the best. Im a single mom of two boys, I came in stressed, but left extremely happy. There was a bit of a wait, but the reason why is because the doctors really take their time with each patient! I had such a knowledgeable doctor, Dr. Eusebio, who took the time to educate me about my personal eye health and also get my prescription right.The front office staff were kind, the back office staff were very sweet, patient and talkative, and the eyeglass staff were also very kind and knowledgeable. I wasnt pushed into any purchases. I needed new glasses. I told them I had a very tight budget and they helped me find the perfect pair! All eyeglasses are costly, anywhere you go. If you want good ones, theyre going to be a few hundred, but Lenscrafters has great discounts and a 30-day trial period for you to come back and get a different pair if needed. Im so happy coming here, and I will forever be a customer. I highly recommend visiting.

These comments were reflective of store at Galleria Mall. I first went to store on 9975 S Eastern in Henderson, NV. Awful experience! Terrible service. I went one day and picked out my frames and opened up an account. I had to wait one day for my insurance to be active. When I went back they could not find where the frames were entered in the account and then couldn’t even find the frames themselves. I was furious. Fortunately the Galleria saved my business though.

Exceptional service and very friendly, knowledgeable staff. Worked well with my 7 year old daughter as well for her eye exam.

Had a good experience. Took my daughter for appointment at 4:15. We were done with exam and glasses ordered in an hour. Staff at the doctors office was very nice. I read some reviews after I scheduled our appointment and was a little worried. However I was very happy with the service!

First off, before I even got there, I had to move my appointment & a family member’s around, do a little bit of fenagling, and they were extremely accommodating and helpful, getting what needed to be done for me done. Then, at the office, I had some issues checking in, which I was patiently and kindly assisted in doing by the ladies at the front desk. After the routine pre-assessments and a short wait, the doctor came and did his thing. Very explanatory, making sure to ask if I had any questions, not seeming at all like he was just rushed off to the next person. At the end, I needed to get new glasses, and I already knew what I wanted. Took maybe 10 minutes. The sales people had me in and out, my facial features measured and glasses ordered, in a flash. All in all, very quick, extremely friendly, pleasantly professional, and beyond satisfactory.

I purchased new lenses with lenscrafters and was told that I had a year warranty. A month and a half later the lenses get scratched. (Was told I had the Cadillac of the lenses) which I found hard to believe after my experience. Then I called office so lenses could be fixed and was told I didn’t have warranty. Spoke with general manager and she told me that because Linda didn’t charge me the warranty she couldn’t help me out with anything. So because she didn’t charge me now I’m stuck with glasses that I cannot see out of. So because of an employees mistake I have to deal with it. Very disappointed with the service from General manager and employee.

I always get great service at this location of LensCrafters.

Great customer service...was a walk in and I was in and out in no time with the pair of glasses I wanted

People here are generaly very helpful and nice, however the company gouges medical insurance so you can only get the barest minimal glasses with no lens types or comfort accesories with the glasses. I found this out by getting a price quote for glasses I said I was paying for myself vs. asking for the same prescription with insurance coverage.

Our first visit here. Docs & Assistants were amazing at their service. My boyfriend needed his eye checked and everything. So after we got everything done with the docs, it was time to shop for some glasses. We spoke with an optician. Figured she knew what kind of lenses, frames, transition lenses etc... that my boyfriend needed. Everything totaled to $440. Paid it and just awaiting for the glasses to arrive when ready.Yesterday, my boyfriend got a call from 2 different people and left a voice message saying that the lenses and frame that I picked out arent the right fit with my prescriptions and transition lenses. So they told my boyfriend to come in the next day and figure out what options to take.Next day, its 9am. We arrive and we spoke with Maja. I asked her if the money that they charged my boyfriend previously was refunded she said they refunded the money but checked my balance, it hasnt kicked in. Hes now paying more for his glasses $200 more. We left to go and talk to the bank to see if Lenscrafters had refunded the money back the bank said they already took the money but couldnt see any refunds being put back to the account. So we called Lenscrafters back and they said that it should take 3 business days for the money to go through. Before she said the money was already refunded but it not showing on my statement.This is a big disappointment. They offered to take $50 off but after all the hassle of running around, more than $50 should be taken off of my bill. The optician should have already known what kind of lenses & frames my boyfriends prescription needed. I didnt receive any receipt. I am livid. I highly recommend NOT coming back to Lenscrafters. They are messing up with peoples money.

Oh if only I could give ZERO stars!!First my initial visit: I liked most of the people that I dealt with and have no qualms with them except for the Dr and the lady who did my consult at the end. The Dr. likes to talk over people. Ask a question then interrupt while theyre answering it to try and finish their sentences for them and then respond based on wrong assumptions so you cant get a word in edge wise with her. For the consult I sat in a chair and looked around in silence for over 20 minutes while the lady clicked around on her monitor and then presented me with a price tag of $250 (yes, I have GOOD insurance). She took the liberty of selecting all of the most expensive options without consulting me and expected me to just hand over my debit card without question to pay for them. I left a bad review then and the manager called me to see what could be done to fix things with me. I told him then that they need to actually CONSULT with their patients, hence the term CONSULTATION.Fast forward to now. Two weeks and two days later, I got a call saying my glasses were ready to be picked up. Now, my insurance pays for a new pair of frames every year but I really liked the last pair of frames I had so instead of going through the hassle of picking out new frames I took my old frames in with me and asked them to put new lenses in them. I realize breakage can happen, I knew it was a possibility when I took them in and they advised me of it while I was there. Im not mad that they broke my glasses. Im mad that instead of calling me when they first broke the glasses and saying hey, theres a problem and we need you to come in and pick out a pair of frames they decided to pick out a pair FOR ME. Not the right shape, not the same color, not even in the same neighborhood! They did this WITHOUT CONSULTING ME! They put my new lenses in these frames and because the frames arent the right shape, the lenses dont even fit properly in them - theres a gap between the lens and the frame at the bottom of each side. Then they call me and tell me your glasses are ready to be picked up, well be here until 9. Like Im going to just take a jacked up pair of black and purple marbled glasses with gaps in them and be totally okay with it?!?!?! My frames were solid brown on the outside and solid beige on the inside. On what planet do they think they can presume to know me well enough to decide Im a black and purple tiger stripe kinda gal?! Or that Im going to let them bill my insurance company for a pair of frames that arent even the right shape for the lenses?!?!?!?! Meanwhile Im now going on THREE weeks waiting for my glasses, WalMart had my glasses done last year in FOUR DAYS!I cant prove that they broke my frames on purpose but if you could make an extra couple hundred dollars off an insurance company by accidentally breaking a pair of frames that cost you absolutely nothing in the first place - wouldnt you jump at that chance?!Sure is a shame to let all that free insurance money go to waste! Lets break her glasses so she has no choice but to pick out a new pair!The jokes on them though because Ill be calling my insurance company tomorrow to find out what options I have for taking my prescription elsewhere to have the glasses made. They can refund me the money I paid for the lenses and my insurance companys money can go to some other company and if they refuse, Ill get a lawyer!AVOID THIS PLACE LIKE A LEPER COLONY ON BLACK SYPHILIS ISLAND!!!!!!!!

New state of the art exam machines are awesome, love my contacts and the doctor even spend 10 minutes explaining all the pictures and information he took. Seriously the fastest and best experience Ive had at an optometrist. Will be back next year!

Appointment was at 11 it’s now 12:05. They are under staffed and over booked on their appointments. No one is willing to assist you. Employees don’t work as a team. Fire everyone and rehire a new team of employees that want to work and get work done. Your company is only ran how you allow it. Time to put your foot down and fix this location ASAP. I will never return here.

All pleasant, knowledgeable, considerate and attentive personnel!They all made the entire experience enjoyable!!THANK YOU!!!

Horrible customer service by staff. I always been to Lens craft in CT my whole life. Its my first time going in this lens crafts. When they come to ask me if I want it to do the dilation drops for my 11 year old I decline. They ask me again and emphasize how important its. Once again I decline giving the fact that my daughter is a healthy 11 years old and the doctor still check when they have the eye exam and they check too see how healthy the eyes look. Now all my answer back to the receptionist were very polite no thank you.So when I am walking to have a sit with my daughter as I am walking my daughter hear one of the girl saying wow she is a know it all. Now how professional its from the staff to make comment like that loud enough for customers to hear. First if I decline a service I have the right too. Second of all who are they to push and try to sell you services you dont want if I decline it why they keep pushing and then you go to the room again the doctor keep pushing for it. I said something the manager came she apologized but her answer back was she is surprised her girls would say things like that. People act different and behave differently when superiors are not around. I just have to say that I am disgusted with the treatment I got. I finish the eye exam and left. Never again would I go to this place and would I never recommend.

If I could, I would rate 0 stars. Horrible service. The doctors are rude. Staff think they are better than everyone else. Overpriced glasses. Walmart eye exams are much more thorough. Won’t be coming here again.

Was VERY impressed with the entire team at Kopolow & Girisgen. Super impressed with Dr Kelli McGlaughlin I’m new to Henderson (from OR) was a first time, emergency visit and this entire team treated me like a VIP. I will definitely be back for any/all my vision needs. And recommend to all my friends to use this team!