Dr. Kim is the only optometrist who would fully listen to the problem I was having with my vision. While my issue needed a retina specialist, her concern and listening ear validated my experience, and I finally had someone who would listen! She asks about my condition and gives advice for my eyes and every time I visit. The individuals who help with ordering glasses are amazing. They actually don’t take my insurance but I don’t care. I am willing to pay more for the service I get. When you find a medical office that doesn’t rush you out the door in Las Vegas, you stick with them.

Courteous staff. Very helpful when I brought both of my daughters in for new glasses. The girls decided on their glasses after closing time, but the clerk still helped us.

My wife and I recently moved across town and I wanted to order some glasses online so I called this location that I had been to before and asked if they would please give me my prescription they had on file. The lady on the phone said she would call me back later that day, she didnt.I called back the next day and asked if they would please give me my prescription. Another lady answered and said I had to come down to the store and that they cant give out prescriptions over the phone and that I would have to sign a waiver. I asked Are you absolutely sure you cant just give me this information over the phone. I live 30 minutes away from the store and its really inconvenient for me because I have a 1 year old that will be in the car for that ride. Her response was, No, you have to come in and sign a waiver.So, on Saturday morning I drive to the store and I ask the employee if he would give me my prescription. He asks me to write my name on a piece of scratch paper and then walks goes through some files. He cant find the prescription, so he goes in back. He comes back a few minutes later with the prescription and hands it to me. The doctor walks out and I ask her Do you have a second? She says No, I have to see a patient and she leaves. I then calmly explain to the employee how having me drive for an hour with a one year old is frustrating when all they needed from me was my name on a piece of paper. I didnt sign a waver and they didnt even ask for ID. Basically, I felt like they were trying to force me into the store hoping that I would buy something instead of simply helping me.I was given no apology and they just seemed annoyed that I would be frustrated. I left and I will never go back to that location again.

Doctor gave up on listening to patients.Told her that my left contact moves too much and said thats okay all contacts do that and brushed me offYear later my left contact moves non stop progressed into an issue where I can get debris under and cause an infection or cut.Just another doctor pushing healthcare disparities. Lenscrafters in galleria are much better

I recently moved to the area. My wife had glasses purchased from a store back east. She signed in and waited to be called. Woman working there skipped her and took a patient seen that day without explaining why. We left. Dont bother going there. Older Blond woman (very Rude). Would have given them a Zero if possible!

Cheryl is by far an asset to this location. Very helpful and courteous. Definitely go back

How is no one there to answer the phone? 2 days in a row just rings and goes to voicemail and no response back....i live across town and would like to know if my glasses are ready before wasting fuel