Wonderful service! a wonderful environment to relax and get work done in as well. i couldnt be happier. all the workers are doing a wonderful job and i hope they know that!
Stopped in for a cold brewed coffee. Wanted an extra large. They said they didnt have extra large, but I saw others that had an extra large hot coffee. Not sure what was with that, but they gave me a small and called it a large. If I didnt like there Dark Roast Flavor I would have given them a one star rating for service. You should teach your staff what size the cups are. Im not sure if Ill go back to this store. Ill be looking for some where else.
You just walked around the lake 🌊 next door Cornerstone Park and now you are ready for a latte. Or you live in one of the high-end apartments 🏠that surround the store and want to meet with friends. Or you just finished a yoga class 🧘 nearby. (That would be me.) This is the eclectic mix of folks that frequent this Henderson shop. ☕Its one of the newest in the city so the design and furnishings are very au courant. Check out the lights 💡 in the bathrooms and over the long tables. They would look great in my house!Each Starbucks store has its own art. 🖼️ Here, the best art is in the hallway to the bathrooms. Go even if you dont have to go!There are long tables for mixing and matching with people (when the pandemic is over) and some corner tables for intimate tete-a-tetes.This store has a large outdoor patio. The problem is sits on Stephanie, a six-lane road 🚗 close to the entrance to the 215. But at night the street is pretty quiet and you can look up and see the stars. 🌃The line inside moves pretty quickly. The baristas are especially cheerful. But the drive through always has a long queue. They work hard for the money (thanks Donna Summer) but it still takes time.There is plenty of parking even when the place is packed. 🚓After a tough night of downward facing dog, this is the place I head for that decaf latte to finish off the chill.
I frequent this Starbucks its the closest one to where I live. I get the same drink every time (brown Sugar oat shaken espresso) as of recent the taste has significantly changed even the color it is much darker. It tastes disgusting now :/ like really dark coffee mixed with uncleaned machinery. It sucks I have to drive farther to get this same drink :/ since the taste has changed Ive been to like 5 other Starbucks for the same drink and everyone else tastes like how it normally should.
This Starbucks gets very busy due to the prime location, but its a great Starbucks. I never get weak coffee there, and the staff has been really nice on many occasions. Early on in those long long lines, I was given a courtesy gift card for waiting, and the baristas are very friendly. You know Starbucks: its expensive and sugary, but its better espresso than many locations you can find with a drive through anywhere. Check the line, head to another nearby location if you cant take the wait, and enjoy this one if the current line is acceptable. Later in the day, its very dead, and the coffee is great, and nearby lots of homes and businesses on Stephanie.
I ordered my coffee and a breakfast sandwich. My coffee was exactly how I asked for it not to be. They did remake it, but it would be nice if when I ordered a venti coffee, I dont get a grande portion with 2 inches of foam and whipped creme on top.
I love stopping by on my way to work. I have never waited over 5 minutes. For those of us who are regular guests, needless to say that is pretty good. Friendly staff. Makes my morning.
The girls at the drive thru are so nice.
Staff is friendly order was correct nice place to go to
Speaking on this location as a study spot, I love it. Its walkable from my apartment, and the outdoor seating is great. Im not a fan of the chairs in particular, but there is ample seating and almost always in shade. Perfect during the sunny days of Henderson. The baristas and everyone else are all super friendly and attentive. This place also offers drive-through, but I dont use it so I cant comment on it.
I am not a huge fan of Starbucks. Only reason I stopped was because I have a gift card to burn thru. I ordered a drink and croissant I got my coffee very quickly, but waited almost 8 minutes just to get my croissant, hence why only 3 stars. Ive never waited that long before.
Thank you Starbucks and thank you Dylan! Great location and friendly service. See you again soon.
It was a Starbucks, I always get good service and its fast.
Good Starbucks, nice staff, great service, outdoor seating
Starbucks is quick and okay but did not give me no receipt in the Drive-Thru
Always fast service! Everyone is very friendly.
I was that girl that asked for a complicated order and they came thru clutch! #ThatIsAll
Normally I have no complaints but I ordered a tea today and the lid was not on all the way so I ended up wearing it instead of drinking it.
Polite, Kind and Very Joyful.Very Good Customer Service 😃
Delicious drinks but had to wait 13 minutes.
Grabbed a Strawberry Acai lemonade w/classic sugar...
Outstanding staff and outstanding drinks. Consistent ty
This is got to be my favorite Starbucks. Things are always done right and Foods always hot. Sometimes the drive-through can take an extra few minutes but its well worth it. Ill definitely be visiting again very soon.
This location was perfect for me, just leaving from an appointment. The place was clean and I was able to walk in and place my order. The service was quick and the staff was friendly. I did not have to wait long for my order to be taken and delivered.
Great customer service however, they didnt get my order right.
Good service.
Took a long time to get noticed in store walk in...a few people in Drive thru but no one in store....three girls working at the counter.🙄💩
The best way to start your day.
I love this location! Friendly staff and a few tables outside to meet with clients!
The customer before me paid for my order. The customer behind me had a larger order so I was only able to donate $5 towards their total. But paid it forward.
I love this location. They have the most personable, friendly staff, and theyre efficient for how busy they are. Steph and Aaron are always happy and positive, they always say hi and remember my name and drink. So cool. Theyre the best!!
Very quick service using the mobile app & just got inside to pick up
The drive-thru was lined up really long. So I thought Id pop inside to get my service advisors coffee. That was a mistake the service was slow but to be fair there was a big order in front of me. Why you couldnt whip out one coffee in between making the big order is beyond me but it is what it is. Im thinking the drive-thru might have been faster. The servers were very nice though
My favorite coffee place!
Very friendly barista offered our dog a pup-appuccino which was a nice treat for the doggo. This is probably the friendliest Starbucks that Ive visited in awhile.
At this particular location, the baristas will see you standing on your designated social distancing spot after walking in the door, and will avoid making eye contact until you have the opportunity to approach and directly ask them for your mobile order.Their customer service could be greatly improved by training them to pay attention and greet people that are standing before them, perhaps asking people if they are waiting for a mobile order when there are cups accumulating on the counter. otherwise its just encouraging other customers to be pushy and crowd the counter.
Coffee is coffee but its clean and friendly!
I ordered an iced green tea with matcha and they just dumped the matcha scoops in there. I took a big sip of matcha powder before I realized I had to stir it up myself. Ive been to other starbucks and they stir it up for you. Maybe not stirring is their new policy. I wish I had taken a picture of it. It had 2 scoops of matcha at the bottom and 1 scoop of matcha sitting on top of the ice. It didnt look appetizing at all.
Barista added cinnamon powder to my halzenut latte and I do not know from where she get that lol not from me but other than that my latte was delicious 🤍
Usually quick and accurate. Not this time. First gave me a hot latte when I had asked for iced. Made another one and I have no idea what it was but it sure wasnt a Pumpkin Spice Latte. Very disappointed.
Clean, and good, busy as always but thats to be expected.
Egg bites were really good
Im changing it from a 4 to a 2 because the hot chocolate i had gave me food poisoning. It tasted good tho. And everything else on the menu tastes good too just dont order the hot chocolate lol.
Friendly workers great coffee what more can you ask for
Great customer service pretty quick in the morning as long as you go in
Alley was awsum happy and cheerful and that is hard one to pull off now a days. THE BEST customer service and the drinks where great!
Impersonal and non attentive. Order a drink specifically asking for hot, recurve cold when asked for a redo they provided an alternative which wasnt good. While waiting for my drink, my sandwich came up but they never delivered. Had to request it after standing around. The barriers Mahe it Very hard to hear the staff.
This place has a drive-thru which is good but there is always a long line circling the building going all the way to the gas station next door so there is quite a wait almost any day or time. I like to order off the app to get my points. So I have to park and go inside when my order is ready instead of waiting in the atrocious drive-thru line. The one time I waited in that, my food was cold by the time I finally got to the window to pick it up. Also, the last time I went inside to pick up my mobile order, a retirement-age guy working behind the counter handed me my coffee and food and he was very dirty looking with noticeable black dirt under his fingernails. And he was handling food and drinks with no gloves on. Gross! That really skeeved me out and was the last time I visited that location. The one on Julia and Warm Springs is much more prompt and cleaner! The management at this location needs to be aware of the cleanliness level of their employees, especially in these Covid times. Its very important!!!
This is one of my favorite Starbucks to go to no matter who is working they are always nice happy and prompt never had my order incorrect and Ive never had to get angry about how long it takes keep up the good work guys and gals
Always great and friendly service!!
The drive through is faster than going inside.
Not one thats open 24hrs but its really close to home on the way to my day job. My night job is posted in my other Starbucks location review.
Really good drinks and service at this location.
They make amazing drink but if you order mobile, add 5-10 minutes to the estimated time. Ive always had to wait for my mobile orders for as long as I can remember. The staff is friendly but inefficient with how their operation goes.
Lady working the drive thru at 1pm today was super loud and rude. They were busy. We ordered 4 drinks all venti and got 1 venti and 3 grande drinks. I mentioned that we ordered venti on all of them and she said No! You didnt, you said 3 grande! She rolled her eyes and said, I guess we can remake them for you. I said never mind and left as I did not want to hold up the long line of people behind us. We were also not given a receipt so its not like we can call and complain which is also fine because we will not be back.
I don’t think I’ve ever had my drink made correctly at this location. The baristas need to learn to read the sticker. Coming from a 7 year Starbucks partner...that’s sad.
Updated review! This Starbucks has really made huge improvements based on their timeliness with pick up orders even being a busy location. Every person I interact with there is always very nice. Thank you!
There great
Update: The tea seems to be more consistent and is not watered downThere is no consistency in the tea at this location. After you brew tea dont add ice or water please. Add those things once ordered!
They made sure my beverage was to my satisfaction. Thank you to the off the clock barista waiting in line w with me. She made my visit here extra special.
Even though the line in the drive thru is longer than my list of exs that good good is so worth it.
This starbucks took such great care of me! I messed up and ordered from the wrong location on the map. They made it for me so fast and I made it to work on time anyway!!! Thanks so much for making my morning better! What a great team!!! Xoxo
We came in tonight to get my daughter her birthday Frappuccino and I just wanted to say thank you to the gentleman in the drive thru window for the extra special birthday greeting. You totally rock and helped make her birthday extra special. Thank you again.
If i could leave a negative 100 stars for this starbucks location I would.As a loyal and frequent customer who grabs starbucks every morning 365 days a year for the last five years, I must write a review about my experience at this starbucks location on stephanie and wigwam in henderson.Normal, good vibes, welcome to starbucks culture certainly doesnt exist here.I went through the drive thru this Sunday morning and ordered the usual Vento coffee frappuccino and Vento caramel frappuccino.When the girl handed me the drinks I noticed the caramel frappuccino doesnt look like what it normally looks like. I mean I buy starbucks every morning religiously for years so by now I would say Im pretty familiar with their products.When I brought it to her attention that the frappuccino had no caramel in it, which normally swirls of caramel is on top of the whip and the see thru cup.... but not this time. Instead of offering and pleasent apology and taking care of it, she says ....and i quote... thats because its in thereThen finally she offers to add some caramel for me but without showing some attitude that was highly visible and ackward. Thanks for the sentiments at the top of the morning miss drivgirl ru girl.Upon handing me back the drink....now with caramel literally looking unpresentable and untasty, I just thanked her and drove off. Dumped the caramel frappuccino in the gas station next to the starbucks because it was made with unpleasantness.I wont be going back to this starbucks every again!!!So I drove down the street in my brand new mclaren and for the first time in 5 years went to the coffee bean and tea leaf for their caramel ice blended.It changed the tone of my morning, at least at coffee bean they greeted me as a customer.Good mornings, welcome. What can we get for you today.So in closing, since you sort of ruined my morning vibe miss drive thru girl I hope this review of our encounter and experience will help you improve your attitude because it was most definitely not starbucks culture!!!
Great! The girl at the drive-thru counter was very nice to us
All the staff, regardless of the time of day or day of the week are always friendly and cheerful.
Great drinks
Your therapy dog or emotional support dog is NOT a service animal and thus is NOT allowed in Starbucks or other establishments that only allow service animals!This place, like every other Starbucks, wouldnt be so bad if people would NOT bring their frickin dogs! Ive been in here many times and people have had their frickin animals with them. This is NOT a place for you to bring your damn animals. If your animal cannot stay home alone, you need to train it. STOP BRINGING YOUR PETS INTO RESTAURANTS!To the workers: You CANNOT allow people to bring animals that are not service animals into certain establishments. Starbucks is one of those establishments.
So here I am, currently sitting in this Starbucks on my birthday. All the workers wished me a happy birthday and Morgan really hooked it up. They even drew balloons and on my cup and wrote happy birthday. They really made my day better than it already was 💝
Always a good experience here.
Store closes at 9 and we went at 8:45 and saw 2 people behind counter. They refused to answer through drive thru and did not answer phone. Close at 9 so take last order at 9.
Quick service even though they have long lines.
Wish they would serve dark roast in the afternoon. Still great coffee.
I really love this Starbucks. The orders are always correct because they listen to your request. The employees are very happy & friendly. We go there often .
Steph was so sweet and fun while ordering. High fives girl!!!!! And Moi was super sweet at the window. Thank you ladies for working through this madness. And everyone else in the store!!!
Just watched Steph crank out a massive order while keeping up with the single orders behind it. She stayed cheerful and chatty while keeping the upcoming orders aware of her progress. She never got flustered and made coffee like she had extra hands. Her customer service skills are on point. Ive always had a good experience at this Starbucks, but today was worth recognizing.
Staff and Management try to take care of customers to a high level. Once in a while shift changes create a more inexperienced staff environment. Big Store, Drive-Thru, Overall one of the Best in Vegas.
I mean, its a Starbucks. Delicious coffee drinks, I had a slice if coffee cake which was very good too, and its a nice place to sit down and just study or read too. I feel like I can focus on my work there
Always very friendly much prefer this location to some others Ive been to
So Im not a big Starbucks goer... but when Im not feeling well, all I want is a Medicine Ball (Honey Citrus Mint Tea to appease the Starbucks legal team!). I went to this location 4 days this week and in that amount of time, the awesome crew in there learned my name, asked if I was feeling better from my cold, and made nice conversation while they made my tea. I can see why people would come back day after day - what stellar service!! To the wonderful people who work at this location - thank you for your kindness this week! I will be back more often because of it. You guys rock.
My drink was great it just wasnt a good customer service experience. Not that the workers were rude they just werent overly friendly.
Very fast and great costumer service. 😊
It is exactly what I expect from Starbucks. The counter person on our last visit made my day. She had a great smile and was happy to help each customer. I know we think that is their job, well not all of them are able to do that.
The staff really nice
My favorite thing about Starbucks is that they are consistent and when you always go to the same location, they remember you. Ive been to bad locations but this one is really good. Very quick and precise and very friendly.
I was at starbucks at 8:00 am on this fine day. Michael laughed at my sister a 13 year old, for asking for a pumpkin spice frappe and he decided to pour it into a cup with ice. He didn’t blend it. Then he proceeds to laugh at her. Michael has a pour attitude and a disgusting attitude. I will never step into this starbucks ever again. This a horrendous things. I am honestly so upset and disgusted by this. I want something to be done this is not okay.
Great Service. Last trip they gave away my drink and forgot my food. They are very sweet. Always love coffee, friendly staff.
Nice clean and bright store! Bring a long sleeve t-shirt because its well air-conditioned!
Very disappointed with the customer service here! Ran to get coffee this morning for my man and I we both wanted the red resuseable cups with a purchase of a holiday drink but they would only allow one cup per order! Which is very inconvenient to the customer who now has to drive to another Starbucks to get another cup! And the other Starbucks was out! This is exactly why I go to Dutch Bros their customer service is amazing and never let me down!
Only order a cup of coffee took 15 to 20 min had a large order of me thought it way to long
The girl who greeted us and took our order was great, very welcoming. The drinks I ordered were excellent, better than most times weve been. Very pleased with the overall experience here. We did counter service and had no wait time.
Drive thru always friendly
Very friendly staff, fast & polite. However if you are asking for special instructions for your coffee they likely wont be done correctly. 3 days in a row, each day informing of the previous mistakes... Still not correct... I give up!
My cashier was super helpful with my Starbucks app I was having issues with my phone and she took her time helping me instead of hurrying me along! Thanks