Overall a pleasant experience. The only complaint I have is the title process. I live in Indiana.This was my first time buying in the State Of Kentucky. I have bought vehicles in Illinois and Indiana, never had to wait on a title to register a vehicle before. The dealership could have saved me a lot of heart ache if the process had been explained in the financing process. I am sure I am not the first, first timebuyer in Kentucky. I was fearful of why I didnt receive my title with the other paperwork. I didnt realize till I got home the title wasnt in the paperwork.I strongly suggest this is added to the financing process. Now that I know how it works, I would do business again. By the way Ty was great! I guess you have to give a 5 or 1 to get a response. Maybe they cant take constructive criticism.

The crew at Henderson Chevy did a great job helping me find a vehicle for my soon-to-be-driving twin boys.The buying process was a breeze and I was in and out within a few hours. They worked with me on my budget and wouldn’t hesitate referring them to friends and family.

Great experience. Ty made the process easy and efficient. He was very knowledgeable about the vehicle specs and was fun to work with! :))

I am new to the area here in Henderson Kentucky due to a recent marriage. I originally am from St. Louis Missouri and have always had my Buick serviced at the Buick dealer there. Much to my surprise the service at Henderson GMC has been a wonderful experience. From the first phone call to the service department Ms. Christy M. Taylor Helped me very much and was very, very professional. I also wanna give a shout out to Lee who shadowed me back-and-forth, he is also very professional and very friendly. Thank you all for your smiles and your friendly service. I will definitely be back for my service on my Buick. Catherine Miller.

Excellent service. Checked in at appointment time my vehicles were serviced immediatly the service was performed in a timely manner then we went home. Excellent.

We are very pleased with care we received from Henderson dealership. Ty was our saleman & Brian was the finiancal man, both were very knowledgeable explained everything & answered all our questions. We will do business here again in the future.

One of the best car buying experiences we have had! Ty made is very easy and the team moved quick allowing us to get in and out very fast. They knew we were driving a distance to get to them and they had everything ready when we arrived. It was a great experience!

I have dealt with Jim for years and he will bend over backwards to help you out anyway that he can to get the job done as quick and efficiently as he can. Hes the best Parts guy that I deal with always going the extra mile to make sure things are right. This man really deserves a RAISE!!!!!

Good experience overall, just wish the guys cleaning up the cars knew how to do it without scratching up the paint.

Jim is a great salesman that I would recommend to anyone. He works very well with customers and parts. He has always been very helpful to us and gets the job done. If you need any parts he’s the man to go to!

Was very hesitant to buy a car at the moment but we were starting to look. Went in and met with Tessa to get some information and punch some numbers and it was great. She was great. Very laid back, not pushy. Showed us anything we wanted to see and we got it worked out. She answered any questions we had and was very sweet. I would recommend her to anyone!

The service was outstanding!! I went in to have a battery changed, and from start to finish Nasheed Waqia and Enrique Delgado took care of my needs right away. Not to mention, they went out of their way to get me in, even though the schedule was tight. I will definitely be using Henderson Chevrolet service department to take care of any future issues. These guys get a double thumbs up from me 👍🏾👍🏾

The repair was done quickly and efficiently! We were originally told that the repair wasnt able to be performed the same day. We were going out of town the next morning and needed our A/C. The Service Department Manager, James Hodson, said he would try to work us in but didnt guarantee it. We understood this but were hopeful. I received a call later that afternoon and all repairs were finished. Thank you, James and the technicians would get the work done so fast!

The only place to get a honest opinion! The service manager is incredibly knowledgeable and upright. The staff are very friendly and poses a deeper know how and caring service experience.I appreciate the honesty and integrity of the service department- all being a testimonial to the management of this dealership.Great work and great funky pants, guys! 😎👌🏼👖

Brought my car for service and was met by Lee Turner’s smiling face! Nasheed Waqia also met us with his smiling face and helped guide us in the right direction! Excellent customer service! We were then welcomed by Chris Frazier who helped us with some questions while we waited! Customer service and Jesus is the key!

The advisor was very attentive and very nice. The service performed on my vehicle was done in a timely manner. I have no complaints. Job well done.

Vick and the team at Henderson Chevrolet Buick and GMC were absolutely amazing!! We were able to get an awesome suv for an excellent price. This team has superior customer service!! I would highly recommend this car dealership!! Very pleased with them!!

Sam was very nice and got us a better quality car than we expected for our price range. the process was quick and easy as well. We came on a day where they were understaffed but I didnt feel ignored or neglected while Sam was working with the other customers. I was very impressed and will probably be coming here the next time we need a new car.

Zac Savage at Henderson Chevrolet fixed my car while I was on vacation. Not only was the pricing MUCH more affordable than the other dealership, my car was safe while I was away. The leak has been completely fixed with no problems afterward! Thanks a ton!

Have always dealt with Jim in parts over several years. He has a great personality and goes above and beyond to get parts delivered to us ASAP, no matter what the situation is. I would give him a 10 star if they had it.

A dealership is only as good as its service department!! Ive purchased vehicles from many. Now have purchased 2 trucks from this one. Most people I have dealt with in sales and service are friendly. One in the service department goes far and above, Kalie Sutton. She makes me feel like family! This time I met the new service manager also, super friendly!I was in and on my way in an hour.

Youll need to give the gentleman help in the detail department. I had to wait and hour after my paperwork was done,because he was so backed up.

Jim in parts was very courteous and professional. He was awesome help in ordering parts and tonneau cover for my truck.

My salesman Grant B. Was very polite and helpful. He showed me every vehicle I ask with a smile and great personality. Your financial crew listened and got close to all I ask for when making our deal. I am very satisfied with my 2017 GMC Sierra 3500 HD Denali. Thank you so much.

It was the best experience that i have had at a dealership in a long while. I was in and out in less than 30 mins., the dealership that I purchased the truck at takes almost 2 hours for the same service.

They sold me a truck that they put a motor in that they got from a junkyard, it still has the yellow numbers on the side of the motor to prove it along with the serial numbers scratched off. They even put 3 zip ties on the broken coil caps on the motor, instead of fixing it properly. When I complained about it, I was told thats what I get for only spending $20,000 on a truck. Theyre also trying to avoid properly honoring the 5 year 100,000 mile warranty that i also purchased. I definitely plan on filing a claim with the better business bureau. I also received no invoices for the shady work that was done on my truck after countless times of asking for them, which is further proof of them performing underhanded business practices.I tried to reply to this message that the (owner) sent, but Google review wouldnt let me. So hopefully you see this. Ill only talk with central management at this point. What I posted previously is just a brief summary, the entire story is even worse. I still have issues with the truck I got to this day, and the employees that Ive dealt with through the entire ordeal have tried their best to not only not rectify the situation, but to still try to make money off of me and keep the whole problem with me under wraps so no one would know. Also Moe from Moes automotive is in on this as well. I have all the proof I need to hold them accountable via text messages, pictures, and other means.

They said they did the all point inspection everything was fine tire tread was fine alignment was good an that there machine which usually puts green checkmarks next to everything was out. The kicker is they pulled my car back thru across there machine which diagnoses any abnormal wear an alignment issues an displays it on a screen rite on the wall in front of you an 3 out of 4 were in the red. Thought it was a good place to take a vehicle to get serviced I guess not.

Jim in parts is hands down the best parts person I have ever had the pleasure of doing business with.

Jim and Amber in the parts department are the best. The service that is delivered by them is beyond the best that you can ask for.

Enrique was absolutely astounding! Did everything that he could in order to help me out and get my vehicle back on the road as quickly as possible! Highly recommend going in and seeing him with any of your service needs.

We had a great experience. Sam gave great suggestions and engaged with the kids to help keep them entertained through the process.

Purchased a car from Sam on Saturday 5/29/21. I cant speak good enough about this guy! Had a great experience working with him! He is absolutely 💯 awesome. See Sam to purchase a vehicle at Henderson Chevrolet you will not regret it! Thanks Sam.

Very impressed with the quality of work in the service department. They always work to fit me in no matter my schedule! Kayli Sutton has specifically made my experience with the service department a great one, she is always friendly and willing to help out with any situation!

Service on my Equinox was performed in a quick professional manner. I always get great service here.

Nasheed is beyond exceptional! Every time I have service matters, he is very attentive to the matter and detailed in his review & feedback! You all got lucky with having Nasheed as a member of the team. He and the entire Service Team are wonderful at their skillset!

Sent text to them for the past 2 days. Never heard anything from them. I need a new car but if u cant get them to send message on how much a certain vehicle is. Makes me think that 1 they got too much business to answer. 2 they dont care about ur business. All I know is theyve made me go somewhere else. Ill still get my car it just wont be from them. Maybe when they see this theyll change their attitude and start answering people

Jim and Amber in the Parts Department are awesome! Very helpful and always friendly!

Henderson Chevrolet is a perfect place to get your car fixed and to buy a new car. Christy Taylor is good at what she does. She makes you feel part of the family both on the phone and especially in person.

My family has been going here for cars and maintenance for years and we always get a good deal. Last time I went in Christy Taylor handle my car and explained what they did and white I needed to be done to my car. She was very efficient and knowledge.

We knew what we wanted. Keith, took us to those options and it was fast and easy, price was spot on, and I did my research before hand. Appointment at 10 and everything done and papers signed, out the door by 1:15.... Everyone was very knowledgeable, friendly and attentive to details. Keith took us out showed us what all the buttons, knobs, lights (the fancy stuff), meant and how to turn it on/off.Thank you Henderson Chevrolet Buick GMC for a pleasant buying experience.

Everyone was down to earth and very friendly. Shout out to Sam. He made the whole experience fun. This was the best experience we have had when purchasing a vehicle. We will definitely be back.

I have informed Henderson Chevrolet of an ongoing problem with the dash monitor blanking, tailgate not opening, and transmission dropping out of gear since a few weeks after the truck was purchased. After the truck was 200 miles out of warranty, the Service Manager informed me the monitor needed an upgrade and tailgate needed new latch. I was also told, regardless of informing them for over year, if the transmission goes out it wont be covered.I have told your customer service representative to take me off all mailing/contact lists from your company. I will be purchasing vehicles from a different company from this day forward, i.e. Ford or Dodge.

I had an appointment for an oil change and I barely had time to get comfortable in my seat before my vehicle was serviced and ready to go. Ill never stop recommending this place to all of my friends and family!

Wonderful experience overall! Sean was super helpful and attentive. Definitely trusting them with all my future needs!

The service department was amazing. Helped me in no time at all. Enrique Delgado got me in and out in no time and fixed everything I had a problem with.

Super AWESOME atmosphere!! Everyone was very cool and sweet. Grant was very mature and very nice and got me into a nice reliable car!! I’m super happy everyone should request him!! He’s very good at his job for his age!! Thank you so very much!! I’m very satisfied and pleased!! I will Refer all my friends and family!!

Went in for some new tires and an oil change, Kayli made the whole process easy, even after I had to reschedule the morning of my appointment. Will definitely be back!

JIM HEATH IS ALWAYS AVAILABLE AND YOU CAN FEEL HE WILL GO THE EXTRA MILE FOR YOU. I HAVE AND DO DEAL WITH MANY PARTS DEPARTMENT, HE IS BY FAR THE BEST PERSON TO DEAL WITH AND ALWAYS FOLLOWS UP WHEN HE SAID HE WOULD,

AJ was my service technician and he did a great job. Process was as smooth as I could ask for. Great place.

Henderson Chevy’s service department is great with accommodating customer needs. Kayli Sutton always gets me in when needed as quickly as possible and works with my schedule.

Jacob and Dan were great helping us make the best decision on such an important purchase. Very professional.

I went in to get some service done on my vehicle Enrique was the one who attended to me right away and also offered me something to drink the experience was amazing if you guys need service Enrique is the MAN to see! Thank you for your awesome customer service!!

The service department was great! Friendly advisors and technicians. Sean serviced my vehicle and seemed very knowledgeable. Overall good dealership experience!!

Very friendly salesmen. The staff in service was friendly and very sufficient. They got my service done within an hour.

Thank you Joey Marshall and Dan Beavin for making the purchase of my new 2021 Silverado LTZ so easy. Henderson Chevrolet has a very professional and friendly atmosphere. Joey helped me find the Silverado in the color I wanted and with the options that I wanted. Thank you Joey, Dan and all the employees of Henderson Chevrolet.

My experience at Henderson Chevrolet was of ease and simplicity. My car dealer Grant made the experience very easy and painless getting me exactly what I needed at a price that was fair. I will definitely recommend this car dealership and my individual dealer to future friends if they ever need a car. In conclusion 10/10 experience would highly recommend.

I recently used Henderson Chevrolet service for an oil change and tire rotation. Kayli Sutton was excellent to work with. She was great with customer service. My appointment was prompt and timely. She answered all my questions and explained the process making it very easy. I was very satisfied with my experience and will be back!

Test drove a car today. Keith was great and all of the sales staff went out of their way to make us feel welcome. No pressure to buy and very nice when we said we wanted to think about things.Would definitely come back to buy a car!

90% of the experience was terrible. Pushy and rude. Had to jump through hoops to get people to honor their promises. There are many more issues which Id be happy to express over a phone call

I had an amazing experience at Henderson Chevrolet. They have a great environment with very friendly and welcome employees like A.J. He was a respectful skilled technician that had no problem helping me with my needs.

Got there early and they got started done quickly and service people were great also

Enrique Delgado, got me in and out quickly. His customer service skills keep me coming back.

Overall great experience, Kayli was very helpful and supportive during my experience! The service was very fast. Will be back.

I absolutely love Henderson Chevy! Twice now they have gone above and beyond and got me amazing deals on my vehicles! They even outdid themselves this time and I walked away with a great price on two vehicles the same day! If you need a new car, you have got to go see Dan! Thank you Henderson Chevy, if I could give more than 5 stars I would!

Fast, friendly service. Explained everything to me after the service. Very nice.

The Service department was fantastic, 100% recommend. Talk to Enrique! Definitely the guy to talk to!

If I could put a zero in would have. Im not sure where they get the salesman at maybe attitude.com. Dan the salesman just got rude on the phone and hung up on me, when I started asking a simple ? I have no use for this dealership anymore and will never go back to them.

We delt with Jackie and Megan back and forth over the phone for the few days leading up to when we arrived at the dealership, they were wonderful and had no problem answering any questions that we had. Vick was our sales guy when we got to the dealership, he was very down to earth and understood life happens. Other dealerships told us that there was no way the we could get what we wanted in a vehicle. Vick and the finance people at the dealership went above and beyond to get us what we wanted ( I didnt get the exact vehicle that i wanted but it was just because monthly payment was too much for our budget, THIS WAS NO FAULT OF ANYONE AT THE DEALERSHIP JUST DIDNT FIT INTO OUR BUDGET) we still got 3rsd row seats and low miles. We just needed more room. My husband will be needing a new truck in a few years, we will definitely be back to see Vick.

Very over bearing. Told me no hard inquiries for just running app. Now i have one. Dont recommend.

My man AJ was so helpful he really made it easy to understand what was wrong with my car he is the absolute best mechanic I have ever dealt with

Enrique really helped me out with all my questions and was extremely kind the entire time, great experience overall

Ok. Picture this. A Sunday morning with 5 kids, a dog and myself on a 2200 road trip out west. Thinking everything was go to go with our van about 150 miles from our home in a 15 passenger van, a gentleman at the gas station noticed my tire pretty low. Ok, so I back up to the $2.00 air (never would I believe I would have to pay that much for air) and had to use my credit card to get it started. Ok, the machine said my tire was low, but would not work as far as the installation of air! Ugh! So, I got rip off for $2.00. Ok, going to next gas station. But, I noticed that there was a gentleman outside of Henderson Chevrolet. So, I thought I might get lucky and get some air from him. Even though I was in a Ford,lol. Remember, it is Sunday and they are closed. But, lucky for me because they were there doing some paperwork. I met James Hodson (the service manager) and he took care of us. A lot of you are probably saying ok it’s just air. But, remember that the shop is closed and all equipment is shut down. James had to open up the big bay and charge up their air compressor for their whole line and put up with all of us. It was a lot for just a little air. I met 3 good folks that day and had a great trip. Later that Sunday in Ky, it poured down rain. I mean that it dump rain! It was sure nice that I didn’t have to worry about my tires! Thank you again, Henderson Chevrolet

Entire staff was helpful, friendly, and they got me in and out in record time

Josh was very helpful today, nice young man. Definitely will be back

The service department did an outstanding job! Special shout-out to Sean, who went above and beyond! That young man deserves a raise!

Courteous. They shared great places to eat. Got the job done quickly.

Enrique Delgado is by far the best service advisor. He got the sauce and the juice!!

I was treated with respect. I am an older lady and had no problems at all. They did everything Id asked them to do. Highly recommend Henderson Chevrolet Buick GMC.

Grant Beavin called and asked me if I was still interested in trading my car in . He told me they had employee pricing and would love to see what he could do for me. We made an appointment for the weekend to see where I stood. He called an hour before just to confirm the appointment. Once I pulled in the lot he greeted me! The whole process from start to finish was a breeze! He was very knowledgeable and made my first purchase wonderful! I would definitely recommend Grant to anyone!!! Thank you for making this process so smooth!!!

AJ hands down gave the best customer service. great guy!

I have bought several vehicles in my time. Every time Ive purchased a vehicle, I have had the taxes and everything paid up for a year. Not with Henderson Chevrolet, I purchased a 2017 GMC Sierra on October 02, 2020. The taxes which should have been good til October 2021, expire at the end of February. When I tried to talk to them about it, Im told that its my problem. Never shopping there again.

I had a great buying experience with Henderson Chevrolet. Tessa went above and beyond to make it as easy as possible. She gave me updates, was never pushy and always made sure that I felt comfortable about my purchase. I would highly recommend Tessa and Henderson Chevrolet.

I was 31 minutes late for my appointment today and the awesome service department still squeezed me in! I got an oil change and a tire rotation in about 30 minutes, thanks Christy and Enrique!

Thanks so much to the service team here- AJ Walton and others, over the course of just a few weeks, turned my rust bucket into something I feel safe to drive in. I made an 8 hour trip just yesterday without a single hiccup. I couldn’t be more thankful.

I love this dealership. The staff is really nice and the guy on TV with his crazy pants is funny as all get out. Would recommend 10/10

Just got my new Malibu! It was actually fast! And my credit was only just decent! Ty really made sure I got a beautiful car. Dude knows his stuff when it comes to style!

They are really nice people there they try to help you in anyway they can.

I had a great experience! Aj was such a great help and super friendly!

Great experience! Going home with a beautiful new Buick thanks to great service from Ty Carter, salesman, and the great management team at Henderson Chevrolet. They worked hard to make sure we got the vehicle we wanted for the best price🙂

Great experience purchasing parts from Henderson Chevrolet and working with Logan!

Tessa was amazing! Very kind and patient

First rate service provided and completed in the time frame I was told when I scheduled the appointment.

Sam Ballou is an AMAZING salesman. Not only did I get into a 2021 truck a few weeks ago, he was able to get my son into a 2017 car today. He listens, cares, and is passionate about his job. Will definitely recommend him to anyone that is looking for a vehicle!!!!!!!

Henderson Chevrolet service department is top notch. They are professional, knowledgeable, and they treat my vehicle with respect. I want to especially say Thank You to Kayli and Kyle. Kayli is always professional, polite, and always smiling. Kyle is my diesel tech. Very knowledgeable on diesel truck. He is my go to Tech. I always have a great experience at Henderson Chevrolet Service Department. Would recommend it to anyone.

I came in the other day and spoke with AJ, he was super helpful and respectful!

I scheduled an appointment online for 1/15/21 for an oil change and recall repair. The last time I had an appointment online I was told they had no record of my appointment, so this time I called earlier in the week to confirm that my appointment was received. I was bounced around multiple times, but when I finally talked to someone he confirmed both the oil change and recall repair. When the day came I got there and was told there was no record of my oil change appointment, and that they were extremely busy, I would have to wait for a while if I wanted to get the oil changed, and that my only option was to have someone pick me up or sit and wait if I wanted to get my oil changed. The customer service rep seemed to be inconvenienced at best, and out right annoyed and uninterested in working with me at worst. I was forced to reschedule my appointment for an oil change to the following week. I dealt with the same person who pushed me off again, and someone else stepped in to work on getting my truck in. This was my last warranty oil change with this dealership, and with every experience being a negative one I am glad to be done. No I not interested in talking with anyone, and I don’t recall the name of any person who I talked with. Thanks for probably some of the worst customer service I’ve had in a long time. Glad to be done.

Great sales and service, wonderful people to work with.

Had a great easy going experience. Especially with the help of kayli Sutton.

I had my car serviced here and Aj was very helpful and respectful

My routine maintenance service was done quickly, clean and thoroughly by AJ Walton who will do all my maintenance from now on. Thank Henderson Chevrolet