Findlay Toyota is the place to buy a new car! I have never felt so at ease, appreciated and happy with my purchase. I went in for service and mentioned how my lease was up in a couple months and was curious to know what the next steps would be since I wasn’t familiar with the process. Q took the time to sit down with me and explain the difference between leasing and financing, as well as provide a quote on possible options. This man was so genuine and charismatic! He shared knowledge and allowed me to make a decision that was best for me and my wallet. The whole staff was friendly and welcoming. Chantelle and Brandon (desk by parts sales) from the service department were phenomenal, knowledgeable and a great sense of humor! At no point did they make me feel ignorant like other dealerships (ugh Centennial Toyota) they were patient and explained the services offered per maintenance tier and answered my questions regarding window tint. Recommending Findlay Toyota to my friends and family for a new purchase!Thank you for your respect and kindness!

The sales team at Findlay Toyota was incredible! Felt like a completely personalized experience. Tommy really listened to what I wanted, and went over and above to deliver just the right SUV! Fantastic customer service experience!

Q was a Pleasure to do business with was forthright and things went smooth and fast.Loving my 21 Camry TRD 👍🏻

Had a great experience, again, with Phil and the group providing excellent service to fix my car. Chris from valet was awesome to give me extra care. Thanks guys!

Such wonderful service!!! Jeff was kind and quick. Very professional staff. They gave me a very thorough walk through of how to use my new vehicle, have a good deal on my trade in, and everything went very quickly and smoothly. I’m extremely happy with my experience. This is the best Toyota dealership to go to!

Jordan helped us service our sons car and listened to what we needed. He was awesome and didnt try to sell us on anything we didnt need. The service department did an awesome job.

As a first time car buyer I did a lot of research before going to Findlay and I’m glad I did. Payam was professional, knowledgeable and trustworthy and I ended up buying the car of my dreams the same day. No car shortage there!

All I can say is I had a great experience purchasing my new Toyota Tacoma from Findlay Toyota.Our salesperson Doug Jones went out of his way to take care of us and let me tell you he did just that! Im very satisfied and frankly I love the truck.Highly recommend seeing Doug if you have any vehicle needs and or even want to explore your options. He is straight forward & honest!Honestly this was the quickest vehicle purchase I have ever had. Was in and out of the dealership in about 90 minutes. We will definitely return to Findlay when were ready to replace my wifes car.

I picked the earliest appointment at 7:30 am for an oil and filter change. I was informed that my car had some recalls and needed a software update. I still was not expecting it to take several hours to complete. I believe my service completed at around noon. Lol service took so long that my brother and I ended up purchasing a new Tacoma.Im not too bothered by the wait time but I know others might be. I am curious as to why it took so long since my car takes a specialized tech and as far as I know, my supra was the only one that got serviced in the morning. I was told that the tech took 30mins to get my car on the rack since since my vehicle was slammed. I guess its kinda my fault for lowering my vehicle. Either way, the wait sucked a bit but the dealership and staff have always been professional and polite. Still five stars even with the long wait. Environment is clean with a couple food options on site.Further, their sales team is great! A week after my visit I ended up purchasing a third vehicle at a good price!. nor ridiculous markups like other dealerships. Now just waiting on delivery.

I can always trust them to get my car in good working order. I’ve been using them ever since I moved to Vegas 7 yrs ago and always satisfied!

Wanted to give a positive review of Findlay Toyota. Had both of my vehicles in there for routine maintenance in the past few months. Was fortunate enough to have Vince Argentine as my service advisor. He was AWESOME! Kept me informed of what was going on and ensured that I got the best deal possible. Obviously, going to the dealership is more expensive, but you also get what you pay for. Vince beat my expectations. I’ll continue to go back to Findlay because of him and Findlay’s great team.Thanks Findlay ToyotaPhil N

Chantelle Kraft my advisor at Findlay, is amazing at what she does, great asset to this company. She actually listens to what you have to say and gives you her expertise on what needs to be done. Nothing extra, just great customer service from her. I value her opinion as to what she recommends and needs to be done with my SUV. Thanks Chantelle!

My wife and I want to mention Richard Castillo who is a service consultant provides phenomenal customer servicd and rapport. We enjoy working with Richard and always a pleasurable experience. Thanks Richard!

Always a great experience! Brendan Bush was my service writer, pleasant and helpful, not pushy!! Patrick Camburn is always my Service Tech, always pleasant, helpful, and done in timely matter.

Easily the smoothest and most enjoyable car buying experience that I have ever had in 11 states. The team at this dealership truly cares about their job and about making sure that the customer drives off their lot with either a smile on their face or relief in their heart. I will not be buying a vehicle from anywhere else even if I have to drive from out of state to come visit these guys they were absolutely phenomenal and I would recommend them to any family in any friend that I have.

I bought RAV 4 at Findley Toyota and they are the best! Servicing my car is made so easy with online scheduling and fast and exemplary service.

We have been doing business with Findlay Toyota since 2011. We just purchased our fourth Toyota and I can’t say enough good things about this team! Rob, Kyle and Moses went above and beyond for us. I highly recommend Findlay Toyota!

It was a great experience selling and buying my car. Gus in sales and leasing was very professional, did not pressure me and answered all my questions, I was impressed that I didnt have to comeback for my running boards to be installed. Thank you Gus for my running boards! Ralph the Finance Manager was outstanding, great communicator, kind and excellent customer service skills. Claudia in customer service was very attentive, personable, and professional. Nick service consultant was professional, knowledgeable, and did exactly what he told me that he would do.Everyone I interacted with provided their business card and encouraged me to reach out if I have any questions or needed any help. Great experience without pressure!!!

I made an appointment but there kind of was no point in doing so?? But nonetheless Jordan Santos was very helpful and warm. Jordan was also very helpful in letting me know about my brakepads which I know I need to get fixed… ugh but my experience overall was very good.

Been coming to Findlay for 10 years. Never had 1 problem. Love this place. ❤

Richard Runion is the best! Go see him if you are in the market for a car. He is kind, honest and trustworthy. I never felt pressured or disregarded (as a woman) once. By far, the best car buying experience and Richard is to commend for that.

Mike Rodriquez and JP kept me well-informed of arriving inventory and made the buying process easy, the easiest car-buying experience Ive ever had. I will definitely be returning to buy another car here. I also think the Halloween decorations were a good idea as well as the free coffee!

JP and Michael were fantastic. Fastest Ive ever been through Finance! Great service and LOVE my new Highlander Hybrid!! You guys made this a pleasant experience all the way around. Thank you!!

Findlay Toyota Henderson did a great job selling me my new Toyota Tundra. No pressure, but good responses. I did the whole thing over the internet and had the new truck driven to my house. I completed the paperwork there and am very satisfied with the service the dealership provided. Great truck and I would recommend this Toyota dealer to anyone.

Sales staff was nice. I bought a used 2017 rav4 which I love. However, I was promised I could get free seat covers for my car and when I picked up my car I was told by my salesman that it was just being ordered and there was no follow up with that. After I purchased my car, I was told that my headlights were going to be buffed and cleaned since they were foggy, and also my front bumper on the passenger side is starting to come off and again was told by the salesman that it could get fix but never was. The car was also dirty on the outside and obviously has not been washed before picking it up.Another issue, I purchased my car on September 6th and picked it up on September 9th and since then my tire pressure indicator has turned on 3 times. I’ve already brought my car in to have the tires looked at and fixed twice. Well it seems like all they do is just add air into my tires and send me on my way with no explanation as to why my tire is losing pressure or even which tire, but apparently on my last visit my tire was “fixed”. Thinking my tires were fixed I had planned a drive to Bryce Canyon which is 4 hours from where I live. When heading home from Bryce Canyon, the tire pressure indicator turned on again. Pulled into a gas station to add air and found out the rear passenger side tire pressure was lower than the other 3. Since these are “new” tires I should not have to run into this problem when having this car for less than a month.So to recap, no seat covers, my headlights were not buffed and cleaned, my front bumper is lose and nobody wants to actually do their job and actually find the issue with my tires and fix them. So thanks Findlay for a terrible experience.

I’ve always had a good experience with both their sales team and service department. My family has bought 3 vehicles from them. My most recent sale was a 19 Tacoma- Its been a good experience compared to other dealerships I’ve attempted to use. This past visit their service department was very honest and didn’t cut corners. They even made friends with my dog, good people.

Jeff McLean and Brandon Day were awesome in making my visit perfect.

Best dealer service I’ve ever seen. Prices are reasonable and they are honest and tell you what services can wait until next time and what needs done more importantly. I’ve never been so comfortable knowing that I wasn’t getting ripped off. I’ll never buy a car from a different dealership ever again.

I can’t speak highly enough about Patrick Huynh at Findlay Toyota in Henderson. What a great experience!! He made it easy to get in touch with him after my initial inquiry, listened to what I needed, responded to my texts & emails quickly and did what he promised to do… make the car buying experience efficient and easy. I love my new Highlander Hybrid and cannot thank Patrick and the team at Findlay enough for the excellent service and commitment to exceeding customer expectations. Nicely done.

Melvin was a rockstar. We came in to buy my 17 year old daughter her first car. Inventory was low and even lower in our price range. He was so patient with us and drove us around to every lot until we found the perfect car. He made the whole experience very stress free and enjoyable.

I was helped by a sales representative named Ken. I would say I’ve had bad experiences in the past but this guy took his time was very respectful and not your everyday pushy sales man I would highly recommend going to him personally. He went above and beyond and I hope to work with him again in the future the financial manager named Eric was great as well equally professional and all around friendly. All in all would highly recommend Toyota Findlay and there team of professionals!

I am writing this review in high hopes you will stop emailing and texting me every day (sometimes twice a day) asking for a review. Everything was great. Please stop emailing and texting me.

Completely incorrect diagnosis. Provided a photo of the underside of my vehicle and could tell immediately it wasnt even my vehicle. My issue was fixed free of charge from a different shop and Toyota wanted to charge me $4200.00. Make sure you get a second opinion. I know mistakes happen, but this was almost a very costly one.

I called and was able to make an appt in two days. The rep who served me was wonderful. I am hearing impaired and he made sure that I knew all that was needed for servicing. Most importantly he listened to me as well. Some services I had already done and some had I planned for fortune based in my budget.

Thomas was very friendly and nice. Explained everything that needs to be done on my car even though i just wanted a specific maintenance to be done on my car that i want and showed me around since its my first time on the place. He even offered me a ride home and back to the place when i said ill just come back since it will take long. Very excellent customer service

I had a good experience with John and he is so quick and very accommodating.

Great experience as usual! The facility is clean and modern. The pull up service is great and the car wash is the icing on the cake. I drive across town to for the great service I receive here.

I made an appointment at Findlay Toyota. I arrived early. My vehicle was taken right away and completed before the promised timeframe. Price was exactly what I was quoted.

Findlay Toyota is fantastic when it comes to servicing my Highlander. I have over 110,000 miles and it runs as smoothly as it did when I first purchased the vehicle.I had some upholstering done on my armrest due to the extreme heat, and the auto service upholsterer said to me that I should send flowers to who ever services my car, because he could not believe how smooth the ride was for the number of miles. Big Kudos to the team at Findlay Toyota that keep my car in tip top condition!

I went just to look around for a car for my daughter, a man name Keen aka beautiful… was very helpful and didn’t rush us or being pushy… to sale a car …. So I brought a new 2022 Toyota Corolla… made the sale beautiful.. and that’s how I understand where he gets his name .. thank you

Very pleased with service from start to finish. Sam was polite & knowledgeable . My car was ready sooner than estimated. Great 1st impression! 5,000 mile service

Car buying can be an unnerving experience these days. Empty lots and cars which cannot be sold because of a lack of critical semiconductor chips and recalls for a myriad of other problems. My experience at Findlay Toyota was thankfully different. I put a deposit on a new 2021 Avalon which was delivered as promised in a matter of weeks. It was one of the highest rated sedans in Consumer Reports and I can see why. It drives like a dream. I would like to single out the outstanding sales rep who handled the entire transaction for us. His name is Josh Valesano and he is one of the most patient, understanding, professional, and helpful sales/leasing agents I have ever had in my 56 years of car buying. He made the car purchasing experience pleasant and rewarding. I would highly recommend him and Findlay Toyota to others without reservation.

Findlay Mazda is amazing. Chris Fisher is absolutely the best salesman. He helped us late in the evening and streamlined our purchases. The customer service was phenomenal and we have already sent friends of ours in to purchase a car from him.

We recently purchase a used car from Findlay and our whole experience was the best we have ever had. We have been to several dealerships but none of them can compare. Our guy Q treated us just as if we were buying a $30,000 vehicle and we really appreciated that. Great sales guy! The finance guy was awesome too! I couldnt recommend this dealership more. Go see Q!!!

I have been buying Toyotas from Findlay since 1977. They are great at everything they do. I love their service department. Of course, its Toyota so they only time Im in is for regular maintenance.

This place is a well oiled machine! Great service, outstanding communication and staff.I just moved to Henderson from a very rural part of Colorado and the dealership there was small. Naturally service was great and scheduling and wait times were short. I was worried a bigger dealership in a city would struggle to have these qualities.All my insecurities were squashed quickly. I called to make an app for an oil change and brake job. Chris Findlay was my service consultant and said I could bring it down that day. When I got there I was amazed at how big the service department was but was quickly impressed by how fluid things seemed to be running. Service was excellent, communication was clear and prompt. My 4Runner will only be going to you all as long as I live in the Las Vegas area, great job to the whole Findlay Toyota staff!!! 👏🏻👍🏻

You will not find a better dealership than Findlay Toyota in Henderson. Every person I have had the pleasure dealing with since my move to Las Vegas has bent over backwards to assist me. I cannot say enough positive things about them. Dont just take my word for it, give them a try and you will see what I am talking about!

First time at this dealership since I just recently moved to Las Vegas. I scheduled an appointment online for my 10k service. I pulled up and was greeted by Chris. He told me service would take about an hour, which is what I expected. So I just waited around. Very nice dealership, with food and drink market for customers. Overall customer service was great. I look forward to returning to Findlay Toyota for future auto service and future vehicle purchase.

Always have such a great experience with Chantelle and she goes above and beyond with my truck is in for service. Her customer service is second to none and always is so informative about my trucks progress while in the shop.

I was concerned about car safety and a few small issues. They did a rapid diagnostic and resolved the issues fast. No problems and in the time they specified. I really appreciate this type service

Very positive experience at this dealership, I was in and out in 3 hours with multiple test drives. The salesperson I was dealing with was very knowledgeable and personable and didnt feel that pressure that one usually does at dealerships. I want to command Findlay Toyota for excellent customer service and a very positive car buying experience. I would highly recommend them for your car buying needs.

I can’t even begin to explain how bad my experience is with Findlay.We put down deposit for a Rav4 hybrid, waited for months until it has arrived just to find out that they are going to gauche up the price by a lot. This is not the sole reason that makes the whole experience bad but the rudeness of the manager.He started to argued why they’re over charging it by saying that because they bought used car for high price and so to honor used car seller price they have to jack up the price of a new car. And he continues to attack our financial situation (with condescending tone).First of all, Where’s professionalism? If you don’t want to sell it at the price that you quoted us then don’t and simply say it’s not gonna happen and be professional about it i stead of being nasty about it.Secondly, we’re looking to purchase a brand new car, not a used one so his whole argument was a moo. The manufacturer didn’t sell it to them at a higher price and it is your problem that you’re willing to buy used cars at a higher price how is that relevant to us. We didn’t get your fair share of the money when you resell these used cars.This whole experience left a very bad taste. Nothing more worse than a conversation that left you feeling awful for days after. I’m very disappointed if this is how Findlay manager handle customers the minute they know that money don’t go into their pocket. My google reviews comment probably doesn’t make a different just by the way they handle us, but I just want to share my distasteful experiences.

I have owned my Toyota for almost 10 years and have visited Findlay and interacted with multiple employees and all of them have been incredibly courteous, friendly and professional. My car had a recall and Toyota had sent multiple service requests so that they could repair my air bags. I FINALLY went in yesterday thanks to the diligence of Brendan Bush. What a joy he was to work with. As with all Findlay team members, Brendan was friendly, courteous and professional, he was also incredibly funny. He made sure that I was able to get to and from the dealership and ensured me that my car would be fine in their service department. Any questions I asked, he went above and beyond to answer them. Kudos to him. He is an incredible asset to Findlay and I hope they know that!

Super impressed with how smooth my whole car shopping experience was at Findlay. I found a sick 2018 Taco and am immersing myself in the Taco Culture. The whole team - from sales to finance - took care of me as soon as I walked in the door. Thanks, guys!

I have taken my 2017 Corolla to Findlay Toyota twice, and Im very satisfied with the service and the employees. Vince Argentina helped me both times, quickly checking in my car and giving me a time to pick it up. I decided to wait, since it was only an oil change. The wait was slightly longer than promised, but the dealership has a great waiting great area. I still will drop my car off next time, though. We bought our Corolla elsewhere but plan to continue using Findlay for any service.

My service attendant (Jordan) was terrific! He was courteous and very thorough. He made my experience exceptional and this is why I drive the distance to come to Findley Toyota to get my Avalon serviced. I live but 5 minutes from a Toyota dealership by my home on West Sahara, but I really love the great customer service I get coming to Henderson. I definitely recommend getting your car serviced at Findley Toyota.

I’ve been dealing with Findlay for years and never had a bad experience. My service reps always have been very helpful. Notifications for upcoming services are great reminders when I forget to book my yearly appointment.

I live in San Diego and had to go all the way to Vegas to get the type of service one should expect. My advisor listen to my issues and kept me informed thru out the process. They know how to treat customers and that means a lot to an old man like me. Great place and positive environment!

Fantastic customer service. I L❤️vE the place. See my girl..”Monalisa” very nice person. Please mention “Lydia”…They have my favorite water and variety of coffee🙏🏻😇🥰

Service Advisor representative Jordan Santos is very helpful, customer waiting area is relaxing even though the lounge is crowded and little noisy during my AM appointment but I enjoyed waiting with their free WiFi, cable TV and hot coffee/cold water while waiting. The 3 star rating is for the poor quality control check after servicing my Tundra, the technician failed to properly inspect and install the cabin air filter back in place which created an annoying humming and shaking sound when AC fan is ON. I talked to my service advisor and he took my truck back in bay and resolved the issue himself.

First rule of business with someone like me is if you start off lying and get caught, you wont get my business. And thats exactly what happened.Just went to check out what options were available used. Wife saw a RAV4 and loved it. Then it turned into a typical car buying experience. First guy says price is non negotiable. She has top tier credit. Monthly price of the vehicle he came back with is what you would pay for a new car. We start to leave and he gets his manager and what a coincidence now its negotiable. Also says we wont be able to find any better options outside of their dealership cause everyone is doing the same. I can drive 45 minutes into Arizona and I could find much better pricing. We had money to put down and a trade in. Neither wanted to wanted shake my hand. Wont be coming back here at all.

Thank you! Outstanding experience with Findlay Toyota. 👍

My experience with Beatrix of Findlay Toyota was great! She was patient, professional and I would recomend her anytime. Shes the best! They treat you like your part of their family.

The service department runs as smoothly as a Toyota drivetrain. I’ve serviced my ‘09 Camry Hybrid there for six years now. It’s at 200k and runs like the day I bought it. Three cheers to my Service Technician Phil Crabtree. A nine-year vet and could not have more knowledge. I’m happy my old kindergarten and hometown pal Kirk Alexander cued me in on this dealership’s thoroughly professional operation.

Buying a car at a dealership can be a trying experience! But, if and when you do decide to buy, I would definitely consider shopping for your new/ used car here. The whole experience was quick and easy, from start to finish. Seek out Dave Glenn (Internet Sales Manager)!!! He made the whole process fun!! He anticipated my questions, and had a great answer for me, every time!!! He gave me plenty of time to think about things, with zero pressure!!! He always had a smile on his face and a great personality. I will definitely shop here again. Plus Toyota makes fantastic cars!!!

I don’t even know where to start. The sales guy was nice and cool. His manager who handled all the paper work was cool till he wasn’t. I was there all day per usual at any dealership. Before going in, I gave all the details of my situation. They ran my credit, said come one down and pick up your car!. I provided everything that was asked from both the dealership and the bank who finance me. Skip to 3 months later, I get a call from the manager now stating that the bank will not finance me due to a car being on my credit. Which they knew about. But that car was paid off and supposedly on their end it was still showing on my credit. I contacted my old bank who financed me and they sent them a letter showing that it was paid off. Apparently it wasn’t enough. He told me to bring the car back in. Mind you I traded in my old car for this car. Basically left me carless. Next week went to auto nation and walked out with a car that day, should have went there first.

I was helped by a young man named Justin and he was great! It was my first time coming in and he made sure it was simple for me.

I have been taking my vehicle to this location from day one for routine maintenance and servicing. They are friendly, thorough and take good care of me. I would recommend them for servicing your vehicle and routine maintenance. I pay a little more for peace of mind.

Chris and the staff are always great and welcoming. Me and my family always have a wonderful experience once we walk into the doors.My service is always quick and feed back about my truck was great. I anticipated to be there for hours while my truck gets serviced. I was in and out in 30 mins!Great job guys!!

I first pulled into the lot to look at a used Tacoma I saw from the street. Thanks to Tommy’s chill vibe, professionalism, patience and excellent service, I drove away two weeks later with a TRD Pro! Shout out to Ben for living the 4runner lifestyle and being passionate about the product, Kody for being super cool and getting me a good deal and John for convincing me I needed the extended warranty. Thanks to you guys, I have the baddest toy in town! Looking forward to purchasing my next vehicle through you guys when I pass the Tacoma down to my first-born :D

I came in for an oil change, to get my taillight fixed, and to make sure the AC was working properly. Tan was able to quickly discover what my car needed! I also came in for the coffee bar and the seating area. I love coming to Findlay because I know I’ll get to relax here. I definitely would recommend coming here to any of my friends, even though it is farther than where I live than the other dealership.

I told the service advisor that I will be waiting for my car while the oil was changed. The exact words of the service advisor was Okay, I will come and look for you in a bit. I brought my car in at 7am for my appointment to get the oil changed. I waited till I starting seeing people that arrived after me leaving. I went to look for my service advisor and when I found her she looked at me and asked if I got a text message. I said no and come to find out the phone number she had was wrong. What I dont understand is I bought the vehicle from Findlay Toyota and have been there about 4 other times for service. I would expect that my phone number would be in the system since it hasnt changed in over 10 years. I was very disappointed because I specifically told the service advisor that I would be waiting for my car. She said she would put a complimentary service for the inconvenience. I did purchase the extended service coverage when I bought the vehicle. I have yet to hear from anyone!!

Great service! Lester was able to help us with an emergency situation, I don’t usually go to this dealership but it was the nearest one to get to. He really helped us and he’s also a great salesman. Clean dealership overall and very professional.

Do not take your vehicle in for an alignment. They DO NOT test drive your vehicle. I took it in twice for an alignment. Truck pulls to the right. Took it to Tire Works and they properly aligned my BRAND NEW 2021 Tacoma. Why because they test drive it. To add insult they did not want to reimburse me. I argued twice with 2 different managers. Finally they gave in and are sending me a check.

I’ve had several parts on my Toyota Tundra upgraded through Findlay Toyota. Sam Cohen has been awesome. Whenever I need parts or service, I call Sam and he always delivers.

Bought 2 pre owned cars here, they didn’t even get serviced, the fluids and the brakes needed to be service, found out a couple months after I bought the last one, let them know they didn’t care, it’s a shame because I am looking for a new car but based on my previous experience not doing business with this dealership.

Great service! Our salesman Gaspar Jimenez is awesome and super helpful. We recommend him if you guys are looking to buy a new vehicle.

Doug(internet sales),was very professional,understanding of my needs,went out of his way to accommodate.I’ve bought 6 cars over the past 7 years,this by bar was the best experience I’ve had.Me and my wife where literally in/out of the dealership in 2 hours.Will definitely be buying from Doug again in the future.

Purchased my 2011 Toyota Sienna minivan in 2010.Would not go anywhere else to service my vehicle. Always treated with respect by service writers and all staff. Recently had a serious issue that needed immediate attention. First major problem in 11 years, like all vehicles, alternators fail after years of use. Matt. Stanley, and mechanic Chris, truly stepped up to assist me, and resolved the problem within hours. I am grateful for such personable and professional people that work @ Findlay Toyota dealing with customerservice in such a great manner.

If you are looking for a new vehicle and want an awesome sales person, Brittany Craig is your girl! She is very knowledgeable but even more importantly, she is fun! Car buying is tedious at best but we laughed through the entire experience!I also had a great finance person, John Estrella. He had a smile on his face during the entire interaction. He worked hard to get me the best interest rate on my new vehicle.Look these two up, you will be happy that you did!

I have been going to Findlay Toyota for Eleven Years. Love these folks. I drive a 2010 Toyota and my daughter a 2014. The staff treat us great and I love the way they explain issues/fixes with my car. Findlay is the best.❤️❤️❤️❤️

We went in for a 2013 Sienna but that was in shop so we saw the 2016.Our sales guy wasnt the best but our finance guy Alex Paz was pretty great.*****Taking into consideration the market right now and shortage of chips for the vehicles all across America, we got a great deal. We voluntarily put a large deposit down but with taxes and fees, it was like if we didnt but a good dp down.

Findlays salesmen and service center is great. No pressure sales, but will go out of their way to finish the deal, if you are interested in a car or truck.

I have been using Findlay toyota service department for over a year excelente service. Ask for Richard Castillo he will take care of you.

Service was quick and efficient. I have no idea how my front two tires were flattened at the same time when I do not recall running over anything, but once it happened, they took great care of me and my vehicle.

Very good sales rep named Keone who took very good care of me and I would definitely ask for him in the future. Saw, but did not meet, John Barr the real general manager. Ordered my car in advance as there are none available but I was kept informed as each step was done.

The were really helpful and honest about everything. They push as much as they could in order for me to get the payment I desire. I LOVE my new car and will definitely go back for any future car. Thanks Findlay Toyota !!!!

Horrible Experience. Waited 3+ hours. Find out later the vehicle was sold to another individual. The sales associate Alexandria? A. (Alex). Unprofessional, condescending, zero transparency. She had her manager come over to tell us. Which I already found out about the sale from outside with other sales associates. The excuse by her manager “ she’s intimidated by me” BS. She lacks in Customer service and public service. Very manipulative. Not to mention she showed us the Tacoma”s on the computer as available. Next excuse it’s been tinted, oh now it’s sold. Only like 5 trucks on the lot. But says we are the largest car dealer. We left that day. Say the deliver of trucks should come in 7-10 days. . Beware of this sales associate. Bad transparency. Zero customer service skills. Wanna be confrontational and full of excuses. Lack integrity. Lacks in people person skills. I would not recommend this Toyota venue.

Awesome service, fast and friendly. Tim was honest and provided exactly what was needed and what to follow up on. My go to service for my truck.

Great service location! I was in and out in less than one hour. Great waiting area as well. Fast service & the customer service rep was friendly and kept me updated throughout the process. Thanks for the car wash as well. !

It was an easy process. As soon as I walked around Joe asked if I had any questions. He wasn’t pushy with sales and was very patient showing us around.I found exactly what I was looking for. Thank you!

Overall I’m not happy and trying to sell a brand new car or trade it in to anywhere that will take it. I have nothing but great things to say about my sales rep. She went above and beyond to try and make me feel heard, ensuring that things were correct before the sale, so I was lead to believe I was walking in to sign for the amounts we had already agreed upon. However, finance tried to do a bait and switch - they have managed to get away with for now. Now I can’t even enjoy the car I wanted and was possibly going to keep even though I realized my family needed something bigger before we purchased this. I would absolutely suggest not getting financing through Toyota, even for their incentives, and highly suggest going through outside financing like a bank/credit union. It’s poor business to throw in optional things secretly because you got a better interest rate. The finance department took advantage of how busy I was, and their lack of making it right is leaving me wanting to get rid of this brand new car. Overall the finance department took this from a 5 star review to a 1 star and I’m super disappointed.

I have been here twice now and the second visit I came very reluctantly since the last time we were here we were treated so poorly. I came to look at a car they had online. I verified it was in stock and got a confirmation email at 1:17 PM and we got there at 2:30pm. We were met by the internet salesperson and she was friendly and said she would get the keys. She came back with another salesman and we’re were told she was with someone and he would show us the car. As we were walking out to the lot he told us the car was sold last week and that he was going to show us a new car that was only a few thousand more than the car we wanted to see and it had a better trim package. The car was 8k more than the car they had listed. I know they use this tactic at some dealerships to get you there. Just feel this dealership is not honest and if your in the market to buy a Toyota I would avoid these guys. It was a big waste of my time.

Appreciate Jay Estradas due diligence in securing a vehicle in low supply/high demand and follow-through to complete a smooth transaction.

Absolutely thee smoothest, quickest experience we have ever had buying a car.Everyone was so wonderful,did everything to get us the payment and the car we bought our vehicle from us as well!!!We are over the moon happy and would recommend Findlay Toyota to ANYONE buying a car!!!

So, we visited the dealer the other day looking for new cars. But, Kenn, all he said to us was those cars is all we have. So we started looking around and Kenn disappeared. We had questions, tons! Oh wait, him all the other reps were just huddled up chatting. We waved seeking their attention. Nope. They all looked, and kept chatting. Thats just bad business. Im out.

Had to schedule a quick checkup on our vehicle while we were in town. Even though they were very busy on a Saturday afternoon, they were able to take care of us in a timely manner.

Chantelle and the staff are great and their attention to detail is amazing. Unfortunately, that attention led to a significant delay in the delivery of my car because the paint job a repair was not up to expectations. The car had to be redone. NOT the fault of Findlay. My car looks great!

Absolutely the Best car dealership for sales and service. Always courteous, and professional. You wont believe youre at a car dealership....( No flying monkeys or snake oil salesmen)!

Had a great experience with Chantelle Kraft! She helped me with the service for my car and was very personable, friendly, and straightforward. I really appreciated her customer service and look forward to coming back.