The receptionist and service are very friendly and courteous. George especially is very to the and does push unnecessary service or repairs on you

Samantha is an outstanding rep. She made the whole process of servicing my car actually enjoyable.

I had my car towed to Mercedes-benz of Rockville Centre service center. I told the tow truck company to ask for the service advisor I spoke to on the phone. No one  from MBRVC called me to tell me that they received the car. When I called the service center to figure out what was going on I was told there was no record that my vehicle had been received. I then asked to speak to the service advisor and was told they left for the day call back tommorow. I told them i need to know where my car is today because if its not there I need to file a police report. I spoke to several people then finally the service manager drove through the lot and found my car. My car was there for 2 and 1/2 weeks and there were no loaner cars available. It wasnt diagnosed until the 2nd week. The service advisor was very difficult to reach and never called me with any updates. When I called for updates people acted annoyed. I spoke to the service manager asked for a new service advisor but didnt get one. I was extremely frustrated for 2 and 1/2 weeks with no car. The 2 star is because they got my car to start. I dont think they understand that people rely on their car to get to work, run errands, use in emergencies and etc or maybe they do and dont care. Rude and inconsiderate.

Marlon.L went the extra yard on the phone then did the touch down in person to get me a key not a regular key but a key for a 1971 250c mercedes and I appreciate the extra effort from him when other mercedes dealers said they would get back and never did shame on them ...rockville center mercedes benz forever..

Bad customer service, horrible follow up.The last time I was here my car was diagnosed incorrectly and thousands of dollars were misspent. I called my rep to inform them that my car was still not running properly and I NEVER got a call back. I wound up getting rid of that specific Mercedes shortly after.Most expensive car washes ever.Do yourselves a huge favor and stay away!

They said i wasn’t covered but they never put the claim through, i called my warranty company and the told me that Mercedes never called them, bad business for them

Tried to charge me $998 for brake pads. They said brake pads were 75-80% worn out and need new ones. I brought it to two different places and both said they were only %50 worn-out. Will never bring my car back there again. They dont even rotate your tires on oil changes.

The service is very professional and they treat everyone with the utmost curiosity, thank you for time and professional ⭐🌟⭐🌟⭐service

Great service

They’re very courteous, polite, reliable and professional. They try very hard to meet their client’s needs.. Ms Samantha, Patti is an aspiration to. me

This was an amazing experience. The vehicles looked exquisite on the showroom floor. Parking is available for free and the restroom 🚻 were kept very clean. The service center staff was very professional.

Parts Dept hella no-go... Searched for a part for my S-Class on web, found it was here, sent message from website, no response 4hrs later, could order from Amazon, part supplied by MB of Rockville centre,$28.59 ...drove from Queens to parts for part, Mike says its $57.97, thats an internet price. Sorry, I dont believe you. Worse than junkyard.

Its a Mercedes so yeah I go here alot

Long wait on site. Courteous staff

Great staff

Great service.Lovely waiting facilities.

Very polite staff

Excellent service

Best

Good