I normally get services at the dealership but decided to give them a shot due to my schedule and how close they are from my home. Ozzy had some of the best customer service I’ve experienced in a long time, even better than the dealership! He assured me I would be taken care of and understood my concerns.My service was fast and easy I will definitely be coming back!

Came here for a oil change for senthetic blend, and had a $10 off coupon. Joseph was nice there and very informative. I didnt spend much time here, they had me done within 20 minutes. The best part I love about this place is that you can top off your fluids for free after getting your oil changed.

Got quick and efficient service. Came in for an oil change and to get my brakes replaced on my elantra, and after finding out they didnt have any in stock, not only did Ozzy go above and beyond to track down the parts needed, he made sure that I could get them installed tomorrow morning first thing. OUTSTANDING customer service, once again thank you ozzy, you are much appreciated!

The Manager was rude and inpatient. I almost left after he scolded me when I pulled up to the bay. He said I was too far away for him to determine if I was seeking service. That was his excuse for the long wait before being greeted... liked the service though and there are other stores in Hemet that I can use.

Great job. Do what they say and what you pay for. I feel that my car is cared for. Outstanding customer service!

Have used them several times and always good, fast service.

Very nice guys👍👍and helpful. I’ll definitely be back!!!

They did a tune up put in the incorrect plugs, and wired it wrong causing the engine to miss fire and messed with the cars electrical system. My car is now at Ford and they are trying to fix what this place caused. Save yourself the money and headache and go to a dealership. Especially when the issues they cause can lead to your car not lasting past 100000 miles.Update: if a Brian calls you when you ask for a refund because they mess with your car, he will be rude Good luck, 👍🏻 and just contact corporate.

Go there and ask for Ozzy. In a world full of corruption and greed, Ozzy is a rare, honest, moral, outstanding person, who truly cares about the customer. I will always come here,..... as long as Ozzy is here.

I have been here for 40 min. No one has helped me yet. I have been here several times. They are helping people who came in behind me. I will never come here again!

Carlos is an honest shop manager and his team are hard working and personable. Been a loyal patron since 2014 and typically get most of my mechanic needs done here

I get my oil changed there

Didnt try to overcharge me even added a coupon for me. Great experience.

Overall I’ve had a good experience and nothing but good vibes in this place OZZY is great always proper when I call in and always very friendly when I bring my vehicle in. Today I went in and Joseph the manager was in not OZZY and I was very disappointed because Joseph (the manager) had this sense of entitlement and was very rude. Joseph lacks common courtesy skills and tries to over charge you for things you don’t need like literally I just changed a part days ago and now it needs to be replaced. This needs to stop! Joseph please lead by example if you’re going to wear a managers shirt. Overall great service when Joseph isn’t present.Once again I came right when they opened and I was 3rd in line then 2 more cars came after me Joseph helped them before me. While OZZY was giving me great service customer Joseph walked in and started telling OZZY that I came last and to not help me. I told him look Joseph you already skipped me twice and I just didn’t say anything then Joseph tried to argue with me. Joseph needs social skills and better customer service. Joseph needs to go somewhere where he can learn social skills or work alone away from people that obviously put food on his table. If Joseph front desk I just come back a different day but when OZZY works everyone leaves happy. Jiffy lube please filter out people like Joseph and keep the good employees employed.

Wasnt expecting additional charges for other items that was needed. But for the most part excellent customer service and friendly.

Good service but just found out that they changed their hours. They close at 5pm not 6pm since the pandemic happened.

Every person there was working their job as well as being extremely informative on what they were doing as they worked!! The manager Veronica was busy working ri

Professional, efficient, fast and friendly.

Great customer service from Angela she went above and beyond to help

Always get my car done quickly with fast professional srrvice.

Great service quick, done in under an hour.

Great .BEST EVER. NOT GOING TO VALVOLINE NO MORE. JIFFY IS FOR ME .

Super fast and quick! Had me in and out in 15 min.

Dominic is the man at that shop I went for an oil change and he told me everything else that was wrong with my car and fixed it

Joseph was very helpful and and with very good Customer service

The people working there are knowledgeable and good service..

Great place to get a oil change

Good service just very pricey

#littlemansdreamgreat service

I will never go there again took my car in fir simple oil change ended up costing me over 400.00 to have fixed had to take to dealer to be repaired and when i went to talk to manger he left knowing i was on my way to talk to him

Its a little expensive for an oil change

Ozzy the manager made me fill like I was at home. Ozzy and his crew are the best in what they do. I was in and out with the best customer service I ever had. This store in Hemet at the car wash splash has a customer for life! Nice work Ozzy and crew!!

These guys are A+. I went to this location and got an oil change done in my fiances car. A couple days later their was a small oil leak. No biggy. Stuff happens nobody is perfect. I brought it back in and they took care of the problem. Turned out to be a simple O ring leak. No fuss or argument. They were quick and courteous. No extra service charges. Sometime mistakes get made. We are human. Its all about how a business handles these kind of situations. I would definitely continue to give them my business. Thank you to Ozzy and the rest of the crew for taking care of this problem.

I will never use this place again. I went in just to get a oil change. Got a oil change and a new air filter. The next day my son took it back in because the check engine like came on. Supposedly they did not put the air filter in properly. They said they fixed it. My son needed to use my car for family emergency. My car has never leaked oil. I told my son to take it in to see why its leaking. Could not take it back in to jiffy lube because he was out of. Town with my car. He took my car into Valvoline and they said the gasket was not the right gasket and thats why it was leaking. Had to get another oil change to fix it. I use my adapter to check codes on the computer in my car now it said Master Flow Sensor is acting up so my son cleaned it. still check engine light is on. I bought a new Master Flow Sensor and put it in my car. Now i have more codes popping up. I took my car into chevy to find out whats going on. They found the problem. Jiffy lube did not put the air filter in properly so the filter was bouncing around and making codes popping up. Chevy put in a new filter because the other one was damaged from bouncing around. So now i have forked 70.00 for a nother oil changed to stop the leak. 149.00 for a new Master Flow Sensor. 188.00 for chevy to find what the problem was and a new air filter. I called jiffy lube to talk to the manger i told him i will be coming over after i picked up my car from chevy. When i got there he was gone. He new i was coming over. 400.00 to fix there mistake. I will be filling a small claim against this company.

Overpriced and Disinterested when I called. They seemed in a hurry to get off the phone...not because they were busy, but because they just didnt want to be of service. Valvoline Instant Oil Change had EXCELLENT service, great pricing and big discounts!!

Got an oil change and car was smoking on way home. Oil dipstick did not get placed back all the way down and I think it was overfilled due to that reason. Car never leak on my driveway and now it does. Really disappointed.

Love them. 1st time here and they took great care of myself and my car. Most definitely going back

They did my tune-up and surprisingly it was a group of girls who did it and they were fast and knowledgeable

Although pricy for synthetic oil( I thought so) the professionalism was great and they were quick. I would return as a customer.

He was fast efficient and I recommend it highly

I was very dissapointed with this place. I received an email from Jiffy Lube back in March that they have Stay in your Car Service due to the Covid-19. I even called the Jiffy Lube (at this particular place Sanderson and Devonshire) and asked if that was still a service they had available, and they responded yes. I went ahead and went to the Jiffy Lube and asked them were to pull up and the technician ( middle eastern with green eyes named Khasam I believe) asked me to get out of my car because their policy does not allow people in the car. I was ready to leave when another technician called to him and said to allow me to stay. So I went ahead an stayed in my car while they did my oil change. Thankfully all technicians had masks and were friendly. The reason of my visit was to avoid contact with other people and not allow anyone in my car due to any potential germ contamination. So after they were done with the service the same technician Khasam asked me to get out of my car to clear my maintenance light. I wish he would have just asked me to do it myself and not enter my car. I was pretty upset because it defeats the 6 feet of distancing guidelines, allows his germs in my car, and I dont feel safe as a customer. I carry a bottle of Lysol so I Lysol my seat and steering wheel right after he got off. After the service was done they asked me to pay inside, so I did. When I went inside, I had a mask on, but the customers inside did not have masks on, and when I paid with my card the counter and debit card machine was not cleaned. Even after I paid the technician Khasam, he did not disinfect the counter or debit machine after I left. So people out there be careful with this particular Jiffy Lube, on the corner of Sanderson & Devonshire, the service is quick when you are in the car, but it is not clean, they dont disinfect, and they are not holding customers accountable of distancing and masks. If they would have allowed me to stay in my car the entire, pay, and made sure to disinfect their stations I would have given them 5 stars.

They were great but not so much anymore. I dont know what happened but the new employees definitely dont understand customer service and have a bit of an attitude.

Friendly staff makes me feel comfortable. They look professional and care customers.I have to cancel the service because of misunderstanding, but they still talk to me politely and don’t get mad. Really impressed.

I work here and we do a good job and great customer service

Quick with good customer service

My vehicle has not been serviced yet, but I have to say that the customer service I have received so far is beyond amazing!! Jason communicated effectively as well as professionally. Thank you Jiffy lube for evident training and professionalism of your staff. Jason is definitely a gem for this company!

Im very happy with there service

Possibly the best service Ive had. Quick knowledgeable and very nice employees. They are a little pricier, but your in and out under a half hour almost always

You dont have to wait long your in and out

Employees were on top of it. Had no problems. 50$ for an oil change seemed a bit high but Im from Vegas. They are 25$ there lol

Excellent work excellent pricing excellent service I will be given them all my future oil related business

James the manager met me at the entrance and explained the services. They did an excellent job in just 20 minutes and even serviced the K&N air intake filter. Great job.

They are lazy

Thorough check of lights, fluids, and tire pressure. The usual offer to do more than the oil change, but not a real hard push. Overall, a good experience, but they could use another technician. Only one on duty, Friday afternoon.

Was very happy with the service, professional and courteous

$105 for an oil change! $105 American Dollars for a simple oil change!

I dont hate company I just dont do business with them.

Brought my Miata here today for an oil change and spent 100$ for a synthetic service. Needless to say, its the biggest waste of money and the worst experience Ive ever had with vehicle service in terms of them taking care of my car. They over serviced my engine by a full quart, which has now over pressurized out of the engine and onto my driveway, probably blowing a seal or two along the way. Not to mention the entire splash pan of the car is now covered in oil from a sloppy fill, which is now dripping all over my driveway. Theyre good at taking a clean, leak free car and turning it into something reminiscent of a 40 year old, leaky junk heap sitting in your driveway. Never again will I ever choose this company.

MY PURPOSE IS TO GET READY FOR A LONG TRIP THE FOLLOWING MORNING .THE GENTLEMAN (RANDOMLY APPEARED)AND WHEN I STARTED ASKING FOR SUGGESTIONS OF SERVICES (AT THE BEGINNING BEING IN LINE AT 5 P.M.) I WAS DENIED EVERYTHING I SAID.NO TRADITIONAL OIL CHANGE FOR MY 2004 SATURN VUE USING A $21.99 COUPON. HE INSISTED AT LEAST TO GET THE SYNTHETIC OIL- BLEND FOR 69.99. AND I SAID: I DONT WANT IT.BEING DISORIENTED AND SADDENED, I WAS SHOCKED AND I LEFT HIS PROPERTY.--------------------------------------------------------------------------------------------------------------------I LOST THE CHANCE FOR MY BIG REWARDS OFFER USING MY BANK CARD (EXPIRING TODAY).THE CUSTOMER SERVICE IS ACCEPTABLE.THEY ARE KIND OF COLD (LACKING OF COMPASSION) BEING FRIENDLY AND COURTEOUS (AT THE SAME TIME). IT SEEMS THEY ARE UNHAPPY INDIVIDUALS.

Over one hundred dollars for an oil change pricey

Great customer service and fast loved it

Great customer service!!! Steven helped me out a lot and was so polite

Great service

Great place. they fallow the factorys recomended schedule so theyre not just making stuff up. they even show you on the computer and walk you threw it and will ask for your approval.

They suck

Really nice staff. Very courteous and professional

Love this place

My mom went in to get an oil change and they broke oil drain plug! Dont go to this place unless you want your car to be all messed up and dripping oil everywhere you go. They didnt even bother to fix. All she got was a sorry.

THIS PLACE DOESNT KNOW HOW TO LISTEN. I pulled up asked how long of a wait. HERB told me 40 mins and I said ok, he said pull it up and I did. As I got out of my car I told the guy I gave my keys to that I had just changes my engine and cabin air filters and not to check them because I just changed them last week. He said okay Ill let them know. 20 mins later HERB comes in with both filters and I said, I had told you guys I didnt want/need my air filters checked I just replaced them past week and that theres is a screw that was stipped and now it got messed up because you checked the filter I told you not to check. And then also they checked my cabin air filter located behind my glove box and HERB disconnected the retractable arm and left it like that.. that helps hold the glove box and he told me that that is how its supposed to be done. Wich is not how toyota had it. Overall horrible experience I had originally came here because toyota overfilled my oil resulting In a failed smog so Im still trying to get a good oil change due to HERB denying me service do to me being upset because they didnt listen. horrible I wont even have my girl come to this one all because of HERB.

I couldnt use my cupon :(

They left my oil cap off my company car, caused 1900 in damages once I noticed the oil cap was missing. I went on a Sunday and was the only customer in the waiting room.

Service was fast and very professional, very friendly staff. I will return to this store

Fast friendly and very detailed oriented.

Very good customer service here!

Worst experience ever at Jiffy Lube. Im a customer over 15 yrs. I asked service rep did they have synthetic blend upon my arrival. He said yes. Waited 45 min to hear we no longer carry synthetic blend.

Good fast service

Very expensive

Great place!Awesome

Bomb!

Told me a light was it on my car and than when I looked told me they fixed it

Hooked me up and got a coupon for my oil change Winning!!!

Great techs honest

Not bad. They treated me well.

This place was terrible..they didnt have the right filters for my car, and it took the techs 20 minutes to tell me that!

Dont recommend didnt even check my water or tires.

Synthetic blend oil, oil filter and cabin filter change.

Pricey for an oil change

Didnt like the service

Great service!

Fast

Great Service

A good service .

Very kind and good work