Diamond Valley Honda in Hemet has always helped us. We were frantic and in need of a battery right away (we had got a jump from AAA who told us to keep it running). It was 5:30 pm & they close at 6 pm. Christian told me if we could get there right away they could do it. We were 10 min out and headed straight there. Upon arriving we were met by Joel who also called Christian to confirm and it was a go. Although it took them a few min over closing time we were appreciative of them doing everything they could to get us going again.Sincerely,Gary & Carol Hillidge

Very good negotiating, with no pressure selling. Good cars and they are selling fast! I had just prebought next years model before its even here!

Very Clean for how much goes on here.

Very confusing entrance and set up different from another Honda I have been too. The service department is cramped and busy. They do not come out to assist you.

Great service but can be slow.

Great service was excellent I always bring my car to Diamond valley Honda

I had a very smooth experience buying my car here.

Very professional very helpful very happy with my results

Quick and friendly service. Ask for Ulysses.

Called and made an appointment for a recall item. Dropped the car off at scheduled time, they notified me at end of day, they need to order part. Should make appointment when parts are there. Had to arrange transportation for a second day.

I LOVE HEMETS DIAMOND VALLEY HONDA DEALERSHIP 😁 THEY ALWAYS TREAT ME LIKE THE QUEEN 👑 I AM 😊

Prefer Gosch Toyota. Girl that helped me nice. The vibe was stressy

We went in to the dealership with the intent to purchase a hybrid vehicle as my husband commutes putting an average of 750-1000 miles a week on vehicles. We spoke with the salesman multiple times about the vehicle we were looking for noting it being hybrid. When we went on the test drive he asked us if we wanted to go somewhere to see how well the car accelerated and my husband agreed that would be a good idea to see how well the hybrid version accelerated. When we returned and went into finance the finance manager went into great detail about how we should purchase an extended warranty on the vehicle to make sure we cover the electronic hybrid system making note of the mileage my husband puts on vehicles and the wear and tear on that type of system. He even went as far as to discuss how much less oil a hybrid vehicle takes because my husband asked if the warranty would require oil changes to be done at the dealership. So his response was yes but that it would cost less to do because it requires less oil in a hybrid vehicle. Anyways you get the point ....we were leaving with a hybrid car right?Wrong. We got home and as soon as my husband opened the trunk he about fell over. The trunk of the car we were buying should have been smaller because of the batteries that live in that area on the hybrid vehicles. We immediately reached out to the salesman who said he would contact us as soon as the dealership opened and he talked with management. I recalled the numerous times we discussed the car being a hybrid and it was determined that the confusion happened because the car has ecoboost technology. After a lot of back and forth it was determined they could only take the car back to trade out for another vehicle. The problem is they dont have another comparable vehicle at the price point we were at we would have to increase the amount financed to get something else.So at the end of the day we are out the extended warranty to cover the non existent hybrid system and the gas mileage (the car we got is rated 23 city/34 hwy, what we were supposed to get was rated 43 city/ 41 hwy). Plus another dealership has the vehicle we wanted in the color we wanted for a sticker price of 2k less than this one. The only reason we went to Diamond Valley is because we had purchased with them before and thought they were safe. While we should have looked closer before leaving the lot it is crazy to me that despite repeatedly saying we were looking for a hybrid not one person said this isnt it. We will never shop with them again which is unfortunate because we had already begun discussions on trading in another vehicle with them in the next couple months.

We went in to the dealership with the intent to purchase a hybrid vehicle as my husband commutes putting an average of 750-1000 miles a week on vehicles. We spoke with the salesman multiple times about the vehicle we were looking for noting it being hybrid. When we went on the test drive he asked us if we wanted to go somewhere to see how well the car accelerated and my husband agreed that would be a good idea to see how well the hybrid version accelerated. When we returned and went into finance the finance manager went into great detail about how we should purchase an extended warranty on the vehicle to make sure we cover the electronic hybrid system making note of the mileage my husband puts on vehicles and the wear and tear on that type of system. He even went as far as to discuss how much less oil a hybrid vehicle takes because my husband asked if the warranty would require oil changes to be done at the dealership. So his response was yes but that it would cost less to do because it requires less oil in a hybrid vehicle. Anyways you get the point ....we were leaving with a hybrid car right?Wrong. We got home and as soon as my husband opened the trunk he about fell over. The trunk of the car we were buying should have been smaller because of the batteries that live in that area on the hybrid vehicles. We immediately reached out to the salesman who said he would contact us as soon as the dealership opened and he talked with management. I recalled the numerous times we discussed the car being a hybrid and it was determined that the confusion happened because the car has ecoboost technology. After a lot of back and forth it was determined they could only take the car back to trade out for another vehicle. The problem is they dont have another comparable vehicle at the price point we were at we would have to increase the amount financed to get something else.So at the end of the day we are out the extended warranty to cover the non existent hybrid system and the gas mileage (the car we got is rated 23 city/34 hwy, what we were supposed to get was rated 43 city/ 41 hwy). Plus another dealership has the vehicle we wanted in the color we wanted for a sticker price of 2k less than this one. The only reason we went to Diamond Valley is because we had purchased with them before and thought they were safe. While we should have looked closer before leaving the lot it is crazy to me that despite repeatedly saying we were looking for a hybrid not one person said this isnt it. We will never shop with them again which is unfortunate because we had already begun discussions on trading in another vehicle with them in the next couple months.

Always friendly and helpful advice 👍

Had an appt. For oil change when I got there they said they were shirt staffed so it would be 3 to 4 hours. This is the same excuse I was given when it took 3 hours on a different time. Im done. Why make an appt. If they cant keep close to times. Went to Quick Lane with no appt, for in and out in less than an hour, and was $30 dollars cheaper, still getting Synthetic oil also...

Friendly. Focused. Accommodating. Easy to find.

Great service center

Everyone at the body shop was very courteous, caring, and professional.

Weve brought our 2016 Civic in several times for the same issues or similar ones and have to say their techs are worthless trying to track down the problems and finding solutions. The service rep I talked to admitted that Honda and Toyota are having problems with the touch screens freezing up, locking out steering wheel controls, constant beeping, and more, gave them a video of the problem and was told they have to send it up the ladder to someone who may have a clue or be able to authorize replacing entire touch screen and controls. Enough is enough. Looking for a better Honda service department that may have a clue and if they cant figure it out then well turn the car in, on a lease now, and pursue Lemon Law options.

I went into Service Dept. 3-13-18 at 930 am, my tire light was on. They took it in the back said nail was in side wall of tire ( I wouldnt be able to see cause of location). Said I needed a new tire would run me about $160.00!! Im grateful I called my dad, we went to a place they showed me where nail was ( in tread & was fixable) . They fixed it for free & the light is off now!! I am VERY disappointed in your service department, they lied, & tried to take advantage of a woman. I am limited on $, I have cancer treatments every 3 wks, & need my car for Dr appts. I always believed that your HELPFUL HONDA SAYING was true but obviously NOT!!! Hope others arent ripped off like I almost was, very disappointed in your service.

I bought my cr-v here 3 years ago and always bring it in for services and repairs. Most of the work is free which is a bonus of buying your new car here but even when you pay for service you know its done right! Plus everyone is friendly and the waiting area has refreshments and a tv in case you forget to bring something to do.

I paid for and was given the WRONG vehicle!! I will NEVER go back!. They put a battery under warranty that my vehicle did not need!! I have 20,000 miles and they claim the battery was bad [not] I was the 2nd car in line, and took 1 1/2 hrs for an oil change! I was giving the ok to replace filters on someone elses vehicle! The srvc writer blew it big time! Couldnt /wouldnt talk for himself, Had his Manager do it all. Horrible experience! All the advisor could say was, it was a busy morning, seriously? I was the 2nd car in line! Only 3 others came in within that 1 1/2 hr wait! Advisor lied on my paperwork saying i complained about the battery! I NEVER mentioned the battery,it was a different vehicle! All i wanted was an oil change! BAD customer service ! Next day they all of a sudden had a battery test showing [my] battery was bad! That test can be [created] to their liking.! Print out a bad result add vin# They had too clean their mess up! The advisor never told me [my] battery was bad until he walked me to the WRONG vehicle!

John in the service department was very helpful in getting our claim processed thru our insurance. Thanks for your diligence John.

Always treat me with good professional car service. Bought my car here, too.

Great customer service!

Very helpful and honest

Parts guy very helpful.

Brandy is the best