Negative stars if possible. Terrible customer service. 5+ employees were focused on answering phone calls first even though people had been standing in line, including myself. I stood in line over 5 minutes before someone greeted me. Completely unprofessional. I drove over 40 minutes after calling to confirm they had my battery and could replace it. They told me yes. When I got there the guy quoted me a price significantly higher, and when I told him they quoted me $99 for a battery he said they didnt have it in stock. He made lame excuses and took no accountability. I had my baby in my arms and between the long wait and the complete lack of intelligence, Im done. Terrible store and would not go here again for anything. I went to the Stetson location which was way better and not run by a bunch of low level minions. Will review that location as well. This place needs a revamp badly.

Great service! Just know what your looking for... They dont really know what things are called. So do your research before walking in.

My car would not start, The Manager used His Car And jumper cables, That did not work, So I had to call My insurance road side assistance While waiting for the road side assistance the Manager let Me stay inside the store and He even bought Me a cold bottle of water He was really nice and helpful I will never go to any other Auto parts store, Thank you Mr. Manager.

If I could give no stars I would, this location has the worst customer service that I have experienced. Its worth the drive to go to any other auto parts store

Bought brake pads for our van. Always satisfied. Great price and refund on old lifetime pads.

Worse customer service ever !!!! Standing outside waiting 🤦🏻‍♂️🤦🏻‍♂️

They have what I need. They get swamped with phone calls causing the in store shoppers to have long waiting times standing in line at the check out.Shelves are well stocked and customer service is good! They are one of the few places I can order parts for my classic vehicle. Just be prepared to be patient standing in line. I forgot they have a lot of drivers for deliveries that I have benefited from.

Help me find what I needed always enjoy going there

I went to M&N Muffler and had my air conditioner recharged, and the price is reasonable priced

Its just the best part store everyone is helpful

The people there are very helpful regardless of how many people are there. the only problem I see is the homeless people who hang around the parking lot area but what can you do.

Very good customer service in and out quickly with everything I needed

I visited the store today to purchase a battery for my SUV. Al was a great help and his customer service was excellent. Thank you!

This auto zone is well stocked. The staff have indepth information on all their products on sale and are quick to offer alternatives when you ask them for help.

ALWAYS HAVE TO WAIT FOR LONG TIME

Lack of customer service. I stood at counter and was ignored. So I left to another AutoZone store.

They have the part if they order it it said the next morning its all I have to say

Thank you for charging my battery and the fast and friendly service... The only Auto part store in Hemet I recommend Auto Zone

Frances went above & beyond with her service. Also watched the mgr spend about 30 minutes trying to help a customer with their complicated warranty. Awesome customer service.

I was helped by a very knowledgeable, curtious, professional, suggestive,helpful and beautiful gal by the name of Alexis. She made my visit to the store a great experience. Never have I been helped at my local Autozone like the way I was today. You must go to this location and look for her cause you will get it done the right way..thank you Alexis B!! She knocked it out of the park!!!

Great lack of attention to items on hand misleading when asked about a specific items on hand

The parts sales manager was very rude Lady store is great but they should try customer service better and quit being rude to customers.

Great Customer service the Gentleman that helped me was very patient and assisted in everything I asked for not to mention it was 3 min before closing . Thank you . 👍👍

A lot person on store. But a few emplo9

We were given amazing. Theyre so helpful! Patient!!! I love them.

Long wait, but Amber, I think Thats her name was very helpful 🤔

Nice place, but, very slow

Great service, but didnt have what the site said they would have.

Very efficient, quickly moved through the waiting proccess. My order came in early and i was called by a very polite person to notify me of the early delivery. Im very pleased with the service provided.

Good service, and they usually have what you need but it just takes a long time to wait in line .

Always helpful, the fine folks at AutoZone took good care of me. They took care of my battery exchange, and installation in record time, and with a smile.

Friendly staff with a sense of humor. Very knowledgeable and diverse . This is my toy store.

Iv noticed when I go in there they wellcome to the hersapinc but not when I walk in and Im white and when standing in line they help the ones in front of me witch are hersapinc and when I am next they walk away leaving me waiting for the next cashier so they have to help me I dont go in there no more I pay more at oryleys but its better to get help

Car parts hopefully they have what you need what can I say

Always very helpful. I only shop at auto zone. Professional all the way

Its starting to fill like Summer so I used the auto zone tool rental for my a/c system buy the parts at auto zone & just put a deposit on the tools & upon return in good condition you get your deposit back thank you auto zone 🙂

Amber and noah are great at their job, and helping people get the right parts. They are super friendly and helpful. Thanks guys you all need a raise, and bonus for Christmas.

I have 4 auto parts retailers within close proximity to me. Of the 4 this one gets the lowest rating. Long lines and slow service always make for a disappointing experience. On previous occasions I have actually called this store, been put hold, gotten into my car and driven it to this store, waited in line and still be on hold when I finally got face to face with an employee. Ridiculous.

If you say you close at 10pm and you turn several customers away at 950 then you dont close at 10.

Good prices and great customer service 👍

Very slow service 5 people standing around like there lost

They had 4 employees but was only let 1 customer in at a time at 9pm

Always good customer service & Always willing to help!

Great customer service, as always.

My car was low a quart of oil. The clerk was helpful and patient with me when I asked him some questions and signed up for their award system. If Im up that way again and need anything for my car Ill be sure to get it there.

Always great service from employees.Like going to this autozone as they almost always have my parts available.

Slow store always slow ppl

Couldnt help with any special part orders like napa or oriellys will and recommended (not that I even asked for)a oil brand that only napa carries (LM)👎which happens to do terrible on almost all independent oil tests. Oww and kick the pan handlers out sick of stepping around them to get thru the door then being asked for change on the way out

The staff were really attentive & helpful. I was in and out in under 15 minutes. 👍

Great help finding the part that I needed some the gal behind the counter however I dont know what happened to my $20 credit if they emailed me

The store manager Craig was very knowledgeable and helpful.

Good staff. Helpful.

GREAT SRRVICE, FAIR PRICES..

Great assistance from Al, he really went out of way to help us

Very helpful and respectful and knowledgeable on the parts

Good service. Fast.

I love auto zone

Id wait in any line to get good service. Theres a reason they are busy and admit it, sometimes we the customers are in a hurry....... but 9:50 pm. I needed something small to help someone else. My son working late to achieve success... I called spoke to an awesome lady, I told her I know you want to go home but do you have item x ? She did and as I told her I was 10 min away both her and her peer gentleman waited for us to arrive. It was 10;10 but as she promised she would she waited. That to me speaks volumes of the people and store. Thank you miss and sir.I had not remembered your names, but your a beauty inside out with a tan and blond hair. Your smile helpful and an outstanding compliment to you dashing work peer and a gentleman to boot. Thank you! Ill visit no other store, this AutoZone is my go-to.

I had a good experience with the auto zone cashier but curb side pickup was impossible because their phone connections sucked and he kept going in and out on the phone and it was garbled. So I had to go in to pickup up the part I ordered online.I bought a windshield wiper fluid cap because mine was missing. Although their system said the one I bought was correct and in fact, the only one for my 2012 ford focus. But it didnt fit. It would not go on. So I went back inside to ask the guy if he could help me. He went outside with me and even he couldnt get it to fit. The cap would not close over the hole. He tried and tried. I left with a refund and no other cap available for my car. This is the reason for the 3 ***s. Curb side pickup is zero stars. Customer service was 5 *****s tho.

Computer to slow I waste time

It seems that every time I go there, it is very slow. There always seems to be 3 people behind the counter NOT helping checkout. The associates checking people out have looked up and gotten me the wrong part on 2 occasions. Maybe its just this location, but I may just go elsewhere.

Good product, good people, willing to lend their educated opinion...😎

To many employees walking around for the line to be out of the door.

Youre personal does outstanding job.

Very friendly and helpful staff.

Needed to see why my check engine light was on they was so helpful

Had the part that I needed at a decent price. Line was long but it moved very quickly once they opened up a couple registers.

They had what I wanted. Staff NOT knowledgeable about location of stock that I needed.

Excellent service, installed my battery for me.

Helpful staff, asked a few questions to counter help. and he/we read this would be best for my high mileage vehicle. Was cool and didnt loose patience with my stupid questions

The people here are nice enough when you finally get to them, but theres always a line and always a LONG wait to be served.

Good selection at market price

The clerk didnt seem to know much about radiator issues and coolants

They seem to have parts when OReillys dont or anybody else

Found everything we needed. Good customer service. Earned more points.

Fulfilled its purpose

Very helpful n kind.

AutoZones in my town have the worst people working there. They are rude, ignore you on purpose, make all customers wait in long lines while only 1 person is helping us and 5 other workers are acting busy in back room. I will never go to AutoZone and either should you. I wouldnt give it one star but i have to to post this.

Thank you all for helping me in my time in need. Great thank you to the young man who took the time to jump my vehicle thank you from the bottom of my heart.

Excellent customer service. very helpful

Fast and very friendly

Juan at the Hemet AutoZone is never too busy to help out a customer, even if there stressed out because they dont know what is going on with their vehicle. He calms them down and and put their mind to ease that its an easy fix. THE SARGE!!!

They wanted to sell me a battery said it was BAD but couldnt install it. I went across the street to NAPA they tested the same battery said it was fine, recommended charging it and it would be fine. BAD business!

All the auto stuff you need to avoid taking your car to the mechanic. No offense to mechanics but Id rather save 50 bucks doing an oil change myself, unless I got the lottery.... I guess if I hit the lottery Id pay someone else to take my car to to the mechanic and pay them to do they oil change. Anyways loner tools and great customer service, fix it yourself one stop shop.

Great service. The staff is awesome. They helped me with my needs and if they have what I needed they pointed me in the right direction

Always a good experience

Fast and friendly.

I did not hate the place, good derv and very accommodating. Bob

I have never witnessed such horrible customer service. What happened to Autozone? It used to be so involved and helpful, now the additude is whatever or we cant help with that, super sad. There should really be a zero star rating on here because thats exactly what they earned. Autozone on Florida Avenue, your customer service stinks and so do you!

The employee was friendly and kind to help out with the stuff I need to fix my car.

4 stats because it is clean and the staff are friendly, but they are also very unknowledgeable about mechanics and parts. Which I used to go to Auto zone and they could basically diagnose my car. Not so much anymore.

Only place in town that had everything I needed in stock. Good job keeping the line moving.

Love the customer service care from the workers but when Ms. Bertha Munguía she always make my day

Very helpful! Great customer service! Bought 2 fuel caps & A/C orifice tube.

I dont get my autoparts anywhere else!

Find the right parts at the right price good deals but they take too long to take care of you. Very unhappy for the wait time.

These people say AutoZone theyre really go out of their way to make sure you get the right part for a good price theyre very friendly and I like the way they return things and they dont ask no questions I like the way I like the personalities and I like the parts I have a good luck with the AutoZone parts I would highly recommend AutoZone on Florida by lion next to the salvation Salvation Army or Goodwill whatever that is

My most recent experience with this AutoZone was not as good as normal. They were only three employees in the store, 1 running the cash register, one helping customers, and one on the phone.After a pretty long wait the long line started getting angry and words were exchanged between the manager and some of the customers. The store tends to always be extremely busy I would think they would hire at least one more person to help out.

Got everything I needed without hassle

Love it